| Sr No. | Designation | Contact No. | Address | |
|---|---|---|---|---|
| 1 | Grievance Officer | 080-37101828, 080-41437121 | grievance [at] olacabs [dot] com | Prestige Startech , Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala,Bengaluru, |
| 2 | Nodal Officer | 080-37101828, 080-37101828 | nodal [dot] officer [at] olacabs [dot] com | Prestige Startech , Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala,Bengaluru, Karnataka 560095 |
2, Hosur Rd,
Koramangala Industrial Layout,
Koramangala, Bengaluru,
Karnataka 560095
Comments
Driver took extra money
Driver took extra money
Last ride payment issue.
OLA App is showing pending amount of Rs. 719 However, payment was already done by cash. Kindly resolve the issue as soon as possible.
Due payment
Hlo sir maine ola ki sabi payments kr de h cash m but 311 Rs due dekha rha h mere ola acnt m .....sir pls solve this issue..mera ola service band b ho gyi h...
Outstion on karna hai
Me pichale 1 sal se ola chala raha hu par mera abhi tak outstion chalu nahi kiya. Plz open my function
Car attachement
Hi sir I have Eritga 2012 model car i want attached with ola this car plz provide information that how many years old cars accepted by ola
Already pay amount
I have already paid amount to driver. And ola is bugging me everyday with so many msgs and calls..
Regarding my last ride
Hi my last i had paid cash to driver and in my app its showing me pending and i am not able to book my new ride please solve this issue
About payment
Hi I am swati singh I have paid cash of ola driver but still pending amount pls check and close it because for your side calling and massaging many times i am disturbing now so pls check and close it this issue
Payment related
Twice payment 1 payment processing then I repeat again payment 2 payment successfull yesterday my 1st payment successfull the i call cab driver he didn’t receive my call then I massaged what’s app he block me please help please refund my payment
I have already paid amount to
I have already paid amount to driver. And ola is bugging me everyday with so many msgs and calls..please help
I have make payment when i
I have make payment when i travel but now I'm continuing get call regarding payment and massage why your guys are doing this when i pay by ola money your drive don't want to take now i paid cash and you are saying i have pending money what nonsense going on pathetic experience I'll never ever use.
You guys are pathetic. Today
You guys are pathetic. Today I booked a ride . The car came when I sat in the car that driver of yours canceled the ride and Rs 50 charge was added to my account . And you done have any customer service number for customer . Contact you is such a pain.
Shame on you ola
OLA SUCKS
I booked Ola, driver asked
I booked Ola, driver asked destination location and cancelled. This happened 3 times. No customer service number working
Hello...... We're in
Hello......
We're in pondicherry
And if we wanted to go to some place outside city these taxi drivers are asking extra money other than the required amount . Why do they ask for extra money other than the required amount.
Dispute regarding payment.
I have already paid in cash in all my ride.but in your message amount to be paid be mentioned.Can a cab or auto driver left the place after dropping the passenger without collecting money.
Payment is paid but sending not paid message
I paid the taxi rent by cash to taxi driver but the Ola team continuously sending a messages that payment is pending. Why?
charged more than it shows the app.
i booked this ola cab from Dehradun to Haridwar. in a app its showing 1599 but driver charged us 2200.
also i want to understand why the app is showing 80 km since its only 57 km. not reliable now. i would suggest to the people look for the alternated ride.
And their customer care no is also not in use. where do we complaint
I have been booked a cab from
I have been booked a cab from Guntur to Hyderabad on February on that time I went to hospital in emergency the total fair is 6800 and on that time the cab driver demanded that 10500 rs on that time I didn't have time to argue with him i gave him 10500 rs after i booked a complaint to ola cabs then say send me mail that they give only 1600 rs refund amount and after 1 weak they closed my compilation with out sending refund amount what a worest service by ola
OLA vehicle not providing AC service in the cab.
Today I have taken a ride
though CRN6091913878. I have asked the driver Mr. Kailash kumar to start the AC. But he denied. During the Ride i have complained twice through OLA app. But nobody replied. Why OLA is cheating us like that? If OLA is not capable to control the drivers or vehicle owners then OLA should quit. OLA already deducted the money from OLA money. OLA should give my money back. It's a common presently at Kokkata. Resolve it immediately.
I did not get a single ride from yesterday 11 am to till now.
I am riding Ola Bike from last 5-6 month, from last 3-4 month,I got very less order and my friends And other rider gets order in same place .
I did not get ride from yesterday 11 am approx to till now. You can check.
Pls help to got maximum order .
Thanks
PAYMENT ISSUE
{25.02.2022} I already paid 1129 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this is
Paid cash but still showing pending payment
I already paid 557 cash ,but still in app payment pending is showing... please resolve this.
Regarding error
I already paid 311 by phone pay of my wife for my last ride on 30 jan 2022 but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue.
reply
Excess charge
I have booked the cab upto station and after dropping me at station at 1.38pm the cab continued my ride to other location upto 1.51pm. As I was hurry to catch my train and payment mode was online from OLA money Post paid. So taken advantage of my honesty. Please look into it and take action immediately for the same.
Four fold extra charge demanded by auto driver
Yesterday 16.jan.22 I booked auto for ride from saligramam to egmore railway station.The fare shown was Rs.144.The auto driver adamently demanded Rs.550 stating that there will not be a return ride due to lockdown.Considering the situation,I was ready to pay double the amount but he demanded four fold.He cancelled the booking as I was not willing to pay four fold.Ola site is not showing the rides cancelled by drivers...a smart corporate way to avoid complaints...God alone can save the public from such auto drivers in Tamilnadu.
Payment issue
I already paid 392 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue.
I am also facing the same
I am also facing the same problem
Harrassement
The same problem i am facing ,when i have paid My last trip of rs 137 in cash why you people are harrassing me by calling me again and again to pay the dues.
You people talk to the rider of the last ride and resolve it please
Same issue again
I am also faced same issue i had paid already payment but still showing due .its second time faced this problem
Pending dues
I have already paid my last ride rupees of 167 in cash
I am also facing same issue.. i hd paid cash but then also they
I am also facing same issue.. i hd paid cash but then also they showing me payment pending …if ola needs money u can ask customer and u should arrange drop box in your ola cab we will definitely help you but do not do such things
S to me also same problem
S to me also same problem
I am also facing same issue
I am also facing same issue
Clear the dues
Hi I have not used the trip. But the driver has cancel the trip. But in my ola account it's showspending amount. Please check and do the needful.
Due payment related emails and msgs
Since I started using ola , l always use cash payment mode, but last 8 to 9 month i continuously receiving emails for due payment. This is annoying as well unprofessional. Did any ola driver is so kind who will drop you without payment?Kindly look into and remove this issue and stop senading me msg like this.
Pending payment issue
Today (12 march) I booked auto, cost was Rs. 317/ is been paid to driver, but it is showing pending in Ola booking page
I also not able to book for another booking
I tried for customers care but no use,
Try to solve my problem
Very bad service
I already paid 227 by cash
I already paid 227 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue. THANKS.
Due payment
I started using Ola app I always prefer card payment but the drivers asking cash or online payment. At the time if we said online there are disconnected the trip and we are waiting for another ride. So due to this I have given cash of Rs. 238/ and last ride amount Rs.97/-
After next booking it shows amount pending. And main thing due to emergency we are using Ola vehicle at the time what we will do we will pay the due amount again and book the next trip. So it's happening usually, kindly please refund the amount and solve this issue.
Account block wye
Meri account block kiyu kiya gya koi resan to hoga ya koi salushan to hoga ki me ola ceb book kar saku
Pending payment
Hi
During my last ride, the driver said, the payment is already made. There was no way that could have happened since I always pay cash. However he insisted. Now I am more than willing to pay for the last ride in cash. As a customer, I am not interested in Ola money. However that's the only option that pops up in the App.
Please help me figure out a way to pay in cash. I am categorically not interested in using Ola money and would prefer to exit this platform rather than use Ola money. Please help me find a solution
Regards,
Jagannathan
PS : Screenshot of driver & bill details attached.
ola
worst service provided nowadays
,driver asking extra money everytime
I sir when I have paid more
I sir when I have paid more cash to driver which was. Not refunded I had paid.driver 397 cash and the trip fair was 337 so 60rs needs to be refunded which is not refunded
Wrong Charged payment ola rider
I had paid cash to driver for ride from Kapashera Border Wayne Shop, Old Delhi, Gurgaon Road to Lal Kuan, Kubhaiyya Patti Durga Colony Jharsa Village, Sec - 39,against the same ride i had paid cash of Rs 124 but when i go for new booking ask for pending payment of Rs 124.
Request to please do needful so that i go for next booking.
RIDE DETAILS :
DATE - 20/NOV/2021
CRN XXXXX4953
RIDER NAME - MANOJ
BYKE - BLACK SPLENDOR PLUS
MY DETAILS :
NAME - SARVESH KUMAR SHUKLA
MOB. - XXXXXX9787
JHARSA VILLAGE GURGAON - 122003 (HARYANA)
Payment issue
I have booked a cab on 15th in delhi and paid cash 293 to driver but in app its still showing pending and unable to book new ride. Pls resolve it on priority.
Payment related issue
I have booked the ride January 06, 2022 in Vijayawada and paid cash 72 to driver but in app its still showing pending and unable to book new ride. Pls resolve it on priority.
I am prashant kumar. I was
I am prashant kumar. I was booked a ride on 8 Aug 21 in varanasi at the amount of rs 115 and paid by cash but still payment is due notification is to be sent by ola. Please resolve this issue.
same issue i am facing
same issue i am facing
Payment due notification
Same problem is repeated with me and this is 3rd time for me please take action on it
payment issue
same issue with me he takes cash but i still seen payment is due
Charging double
I am also facing same issue.. i hd paid cash but then also they showing me payment pending …if ola needs money u can ask customer and u should arrange drop box in your ola cab we will definitely help you but do not do such things
I have paid though cash and online both
Hi Team,
I have paid the amount to driver through cash around and then your team is asking for 600 for postpaid bill which cant be possible bcoz i never asked for that.
Thanks & Regards,
Puja Sinha
Pending payment
Sir, Im getting message as payment pending repeatedly and account will be stopped, whereas i had paid bike ride payment of Rs.43/- by cash. Plz check into matter its disturbing me. Thank you...
I'm already paid amount to driver but I am booked ola already am
I'm booking ola....not possible booking
Two times I'm booked amount given to driver....but tow or three times try to booking...not allowed... pending amount paid after booking see msg.how to clear pls help me
Cash payment
Sir, already pay cash payment
Payment issue
I am S. B. Gautam. I was booked a ride on Oct 21 in ghaziabad at the amount of rs 107 and paid to driver but still payment is due notification is to be sent by ola. Please resolve this issue and we cont unable to book of this problem massage coming pls pay the balance amount before booking
Sir, Im getting message as
Sir, Im getting message as payment pending repeatedly and account will be stopped, whereas i had paid bike ride payment of Rs.319/-by cash. Plz check into matter its disturbing me. Thank you...
Sir payments mane cash de
Sir payments mane cash de diya h to panding q dikha raha h
Reg Payment
I had paid cash to driver for ride from Hotel City inn Jabalpur to Medical college ,against the same ride i had paid cash of Rs 102 but when i go for new booking ask for pending payment of Rs 102.
Request to pl do needful so that i go for next booking
Thanks
Sunil Waykole
I just wanted to ask if the
I just wanted to ask if the matter was solved or not. I'm facing the same issue. Don't know what to do.
Still Shows Payment Pending
I booked a cab from Senthil Nagar to JNH Hospital on 13-10-21 at about 3.35 PM, I paid bill amount Rs 155/-. In app it is showing my bill amount is due. I am a regular customer. Pl look into the matter and clear the same.
Erroneous Payment due
Though I paid the driver thru Gpay, the system shows "payment due" And after raising the issue, software interaction says, "as 1 time goodwill gesture we ll refund the money. The loophole in the system is unaddressed
Harrasment A Women
Compliment about Ola Company and excutive..they harras me a very long time....Today I should book a complaint again ola....
False pending charges
I have paid the amount of my fare allready in cash but still showing the pending amount of that perticular thing dont knw how to resolve it
Ola chor hai
Mera fare 167 tha jab maine ride book ki ride finish hone ke bad 50 rupees ka charge laga ke 217 ki demand driver ne ki
Ye ola chori karta hai please ise use n karen sale chor hain ride driver attend nahi karta aur charges customer se lete hain chor kahi ke
Outstanding payment for ride
I am Capt JK Choudhary and had availed an OLA ride on 19 Sep 21 at Jamshedpur and fare accrued was Rs 182/-. This was erroneously paid by OLA Money, even though I neither subscribe nor intend to subscribe to OLA Money. Subsequently, I received a message as outstanding due with a request to pay the fare by recharging my OLA Money. I did try to pay this outstanding due by going online, but could not do it due to my limited expertise on in computer operations.
I therefore request that this bill may be added in the fare for my next OLA ride, which will take place anytime soon. I remain committed to pay the fare for availing services of OLA ride.
Warm regards
Capt JK Choudhary
XXX
Ola raid through auto today
Ola raid through auto today 6.10.21 morning and fare paid by cash, but still showing that payment is pending. Pl rectify this issue, iam a frequent ola raider, Thanks
Pending Due Amount
I paid cash to Ola driver after completing my trip on 02-10-2021. But still it is showing due amount.
Pending amt after payment done completely
I travelled in ola auto on 9th of October '21 .I have paid Rs.101/- and it showed your ride is completed.Agian when I tried to book ola cab, the same day it showed amt of Rs.101/- is pending. I called the place auto person who confirmed that he has updated my payment in ola app. Also, he said if your amount is pending, I won't be able to go for further rides when it's booked by anybody
As the transaction is already complete, I'm getting rides booked in for my auto. This ola people is cheating I hope. I will never recommend ola cab for anybody
Pending Due Amount.
1.Even after paying the amount in cash.the driver has not updated it in the app.
2.Unable to schedule second ride and are being asked to pay again for the same ride only.
3.No customer care is present,unable to reach to ola team even after sending repetitive mails through support section.
4.Worst services re! And least bothered to even improve themselves
CHARHES ON CUSTOMER
Dear Team,
Recently I booked Ola for local Delhi travel on several occasions.
I observed:
1. Driver accepts ride, however there after
a) Does not move from his position
b) Moves in totally different direction
c) Does not turn up at pick up even after considerable time vis a vis estimated time shown at booking
d) Uses foul language
e) Ola has no customer care contact number. Only window is SUPPOER tab in app which also is totally managed with preset options and NONE keeping customer perspective in view.
h) On cancellation, as you can not look for new cab without cancelling earlier, he too refuses or avoids at times cancel the accepted ride.
i) Cancellation charges are slapped on customer for issues applicable to OLA App of OLA Driver.
j) Charges not reversed even after several reminders through dilapidated app having limited window for such requests.
k) I have stopped used OLA as thankfully it prompted me to find alternatives infact many
l) OLA is neither monopoly nor oligopoly JUST ONE OF SEVERAL PLAYERS IN THIS FIELD.
m) Be sure this way you will get marginalised, if at all manage to survive, only
Send dude payment massage
Dear sir/madam last month I have book ola and completed My travel and that time I have cash payment ₹488/# but that day to till today up to your company send due massage you contact your driver he pick and drop we pay his payment then whyare you send massage unwantedly thank you.
False payment due message
I already paid cash to the driver as the mode of payment was ola money which was empty.. Even after that, every time i try to book something it sayd payment pending. It has started becoming a lot of hassle.. Please resolve this. Thank u
False payment
I took ola cab from Coimbatore last Friday (22-10.21) from kannapa hotel to Chennai silk. the driver was forced to pay the ride amount to his google account with extra 30rs apart from the total amount so I paid 230 rs. Now I get a message from ola to clear the due. I too face the same issue. I couldn't contact ola service people also. Please take the action.
Payment issue
I paid driver as cash but in yr system it was asking to pay so iam not able to book another ride please resolve this issue
every time i try to book something it Sayed payment pending
I already paid cash to the driver as the mode of payment was ola money which was empty.. Even after that, every time i try to book something it Sayed payment pending. It has started becoming a lot of hassle.. Please resolve this. Please check with driver and close the issue , Thank you
Travel Details
Date & Time - 24th Sep 2021 / Friday / 05.07.pm
Auto CRN5616582470
Senthil Nagar Chinna porur to Egmore Railway station
Driver Name : Bharani Kumar
Payment due
I have taken a ride from Attapur to Lodha meridian, kphb colony, Hyd on 18.9.21 afternoon and on completion of the ride paid cash to the driver.
Regret ti inform that the app still shows payment due.
Sent mail to customer support several times
but no response
Need urgent rectification
Very bad service
Payment due
I have taken a ride from Attapur to Lodha meridian, kphb colony, Hyd on 18.9.21 afternoon and on completion of the ride paid cash to the driver.
Regret ti inform that the app still shows payment due.
Sent mail to customer support several times
but no response
Need urgent rectification
Very bad service
Payment issues
Meney driver ko payment kar diya h to apkey app pay now payment kyo dhikha raha h
Meenakshi
Payment
I have paid in cash for the last to rides RS. 101 and RS.130. but in app it shows 231 amount pendinding and it has to be paid
Payment due
I booked a cab from chittlapakam to Tambaram station on 16-9-21 at about 2.15 PM, I paid bill amount + extra to driver Rs.300/- instead of Rs 241/-, driver demanded more for my luggage. In app it is showing my bill amount is due. I am a regular customer. Pl look into the matter and clear the same.
I have paid in cash then also
I have paid in cash then also in app it is showing pending please confirm with driver
Ola online payment
I book my auto ride with online payment on 18 sep evening Ola suggest for online payment so I book Ola auto But after ride is finish I can't pay online because of Ola server not taking online payment many time I try but payment is failed so finely I pay in cash I can't connect Ola customer car &now Ola massage me for payment but I already pay in cash to auto driver so now what I do help me to solved that
Payment
Paid by cash for rider still showing payment pending in due.
This will effect for next ride.
About Pending due
Hi sir
Sep 20 th i booked a cab from Majestic to Baiyappanahalli & I paid cash to Driver but it's showing outstanding balance, please do heedful
Payment issue
Iam done my payment ofter ride but app showing still ride amount due…I had spoken with rider he telling that I had updated payment from my end but in my app it’s showing as DUE kindly do needful to me Iam unable to next ride…I have a screen shot with ride payment this was happen last September 18 ….CRN5600969459
Regards
Karunakar Chatla
Hyderabad
Fare Related
On 7 I paid cash to the driver... But in our mobile it's showing pending payment...
OLA software issue
I was search for Mumbai to pune cab in OLA app.
After some time I got a message for booking done.
But i got 2 message from 2 different driver. Means 2 OLA driver accept my booking request.
And both OLA come to my home for pick up me.
I was send only 1 request but I don't know how two booking done . I think, It was OLA app OR software problem. But OLA charge me for cancellation charges for second car. After It was not my fault. I don't want to pay for this.
Regarding false pending due payment
I already paid to ola cab . But still in app value is shows pending.
Awaiting of your reply
False payment due pending
I paid to ola driver but app showing payment is due
Regarding payment pending message
I have booked Ride on 25/09/21 evening and total charge for the ride was 263/-,
Instead of 263/-
Driver asked me RS 300/.
and I had paid RS 300/- to cab driver through Google Pay mode.
But now I am unable to book next ride, because last Ride payment RS 263/- pending message coming,
Please check and correct it.