Ola Cabs Customer Care No.

Organization: 
All India Number(s): 
  • 080-6735 0900 (For Customer Support)
  • 080-3710 1828 (For Complaints, Mon-Fri, 10am-7pm)

Email

  • security [at] olacabs [dot] com (For Customer Security)

Install App

Important Link

Complaint Procedure

  • If you have anyy query/ complaint then you can contact to the Customer Security Department at security [at] olacabs [dot] com
  • If your query/ complaint not resolved then you can contact at the details given below:
    Timing: Mon-Fri, 10am-7pm (Same For All)
    Sr No. Designation Contact No. Email Address
    1 Grievance Officer 080-37101828, 080-41437121 grievance [at] olacabs [dot] com Prestige Startech , Block C,
    Ola Campus, Hosur Rd, Koramangala
    Industrial Layout, Koramangala,Bengaluru,
    2 Nodal Officer 080-37101828, 080-37101828 nodal [dot] officer [at] olacabs [dot] com Prestige Startech , Block C, Ola Campus, Hosur Rd,
    Koramangala Industrial Layout,
    Koramangala,Bengaluru, Karnataka 560095

Bengaluru Office Address

2, Hosur Rd,
Koramangala Industrial Layout,
Koramangala, Bengaluru,
Karnataka 560095

Social Sites

Comments

Due payment related emails and msgs

Since I started using ola , l always use cash payment mode, but last 8 to 9 month i continuously receiving emails for due payment. This is annoying as well unprofessional. Did any ola driver is so kind who will drop you without payment?Kindly look into and remove this issue and stop senading me msg like this.

Pending payment issue

Today (12 march) I booked auto, cost was Rs. 317/ is been paid to driver, but it is showing pending in Ola booking page
I also not able to book for another booking
I tried for customers care but no use,

Try to solve my problem

Very bad service

I already paid 227 by cash

I already paid 227 by cash for my last ride, but still it says the payment is due and I cannot use Ola app to book other rides until I clear that amount.
Please look in to this issue. THANKS.

Due payment

I started using Ola app I always prefer card payment but the drivers asking cash or online payment. At the time if we said online there are disconnected the trip and we are waiting for another ride. So due to this I have given cash of Rs. 238/ and last ride amount Rs.97/-
After next booking it shows amount pending. And main thing due to emergency we are using Ola vehicle at the time what we will do we will pay the due amount again and book the next trip. So it's happening usually, kindly please refund the amount and solve this issue.

Account block wye

Meri account block kiyu kiya gya koi resan to hoga ya koi salushan to hoga ki me ola ceb book kar saku

Pending payment

Hi

During my last ride, the driver said, the payment is already made. There was no way that could have happened since I always pay cash. However he insisted. Now I am more than willing to pay for the last ride in cash. As a customer, I am not interested in Ola money. However that's the only option that pops up in the App.
Please help me figure out a way to pay in cash. I am categorically not interested in using Ola money and would prefer to exit this platform rather than use Ola money. Please help me find a solution

Regards,

Jagannathan

PS : Screenshot of driver & bill details attached.

ola

worst service provided nowadays
,driver asking extra money everytime

I sir when I have paid more

I sir when I have paid more cash to driver which was. Not refunded I had paid.driver 397 cash and the trip fair was 337 so 60rs needs to be refunded which is not refunded

Wrong Charged payment ola rider

I had paid cash to driver for ride from Kapashera Border Wayne Shop, Old Delhi, Gurgaon Road to Lal Kuan, Kubhaiyya Patti Durga Colony Jharsa Village, Sec - 39,against the same ride i had paid cash of Rs 124 but when i go for new booking ask for pending payment of Rs 124.
Request to please do needful so that i go for next booking.

RIDE DETAILS :
DATE - 20/NOV/2021
CRN XXXXX4953
RIDER NAME - MANOJ
BYKE - BLACK SPLENDOR PLUS

MY DETAILS :
NAME - SARVESH KUMAR SHUKLA
MOB. - XXXXXX9787
JHARSA VILLAGE GURGAON - 122003 (HARYANA)

Payment issue

I have booked a cab on 15th in delhi and paid cash 293 to driver but in app its still showing pending and unable to book new ride. Pls resolve it on priority.

Payment related issue

I have booked the ride January 06, 2022 in Vijayawada and paid cash 72 to driver but in app its still showing pending and unable to book new ride. Pls resolve it on priority.

I am prashant kumar. I was

I am prashant kumar. I was booked a ride on 8 Aug 21 in varanasi at the amount of rs 115 and paid by cash but still payment is due notification is to be sent by ola. Please resolve this issue.

same issue i am facing

same issue i am facing

Payment due notification

Same problem is repeated with me and this is 3rd time for me please take action on it

payment issue

same issue with me he takes cash but i still seen payment is due

Charging double

I am also facing same issue.. i hd paid cash but then also they showing me payment pending …if ola needs money u can ask customer and u should arrange drop box in your ola cab we will definitely help you but do not do such things

I have paid though cash and online both

Hi Team,
I have paid the amount to driver through cash around and then your team is asking for 600 for postpaid bill which cant be possible bcoz i never asked for that.
Thanks & Regards,
Puja Sinha

Pending payment

Sir, Im getting message as payment pending repeatedly and account will be stopped, whereas i had paid bike ride payment of Rs.43/- by cash. Plz check into matter its disturbing me. Thank you...

I'm already paid amount to driver but I am booked ola already am

I'm booking ola....not possible booking
Two times I'm booked amount given to driver....but tow or three times try to booking...not allowed... pending amount paid after booking see msg.how to clear pls help me

Cash payment

Sir, already pay cash payment

Payment issue

I am S. B. Gautam. I was booked a ride on Oct 21 in ghaziabad at the amount of rs 107 and paid to driver but still payment is due notification is to be sent by ola. Please resolve this issue and we cont unable to book of this problem massage coming pls pay the balance amount before booking

Sir, Im getting message as

Sir, Im getting message as payment pending repeatedly and account will be stopped, whereas i had paid bike ride payment of Rs.319/-by cash. Plz check into matter its disturbing me. Thank you...

Sir payments mane cash de

Sir payments mane cash de diya h to panding q dikha raha h

Reg Payment

I had paid cash to driver for ride from Hotel City inn Jabalpur to Medical college ,against the same ride i had paid cash of Rs 102 but when i go for new booking ask for pending payment of Rs 102.
Request to pl do needful so that i go for next booking

Thanks
Sunil Waykole

I just wanted to ask if the

I just wanted to ask if the matter was solved or not. I'm facing the same issue. Don't know what to do.

Still Shows Payment Pending

I booked a cab from Senthil Nagar to JNH Hospital on 13-10-21 at about 3.35 PM, I paid bill amount Rs 155/-. In app it is showing my bill amount is due. I am a regular customer. Pl look into the matter and clear the same.

Erroneous Payment due

Though I paid the driver thru Gpay, the system shows "payment due" And after raising the issue, software interaction says, "as 1 time goodwill gesture we ll refund the money. The loophole in the system is unaddressed

Harrasment A Women

Compliment about Ola Company and excutive..they harras me a very long time....Today I should book a complaint again ola....

False pending charges

I have paid the amount of my fare allready in cash but still showing the pending amount of that perticular thing dont knw how to resolve it

Ola chor hai

Mera fare 167 tha jab maine ride book ki ride finish hone ke bad 50 rupees ka charge laga ke 217 ki demand driver ne ki
Ye ola chori karta hai please ise use n karen sale chor hain ride driver attend nahi karta aur charges customer se lete hain chor kahi ke

Outstanding payment for ride

I am Capt JK Choudhary and had availed an OLA ride on 19 Sep 21 at Jamshedpur and fare accrued was Rs 182/-. This was erroneously paid by OLA Money, even though I neither subscribe nor intend to subscribe to OLA Money. Subsequently, I received a message as outstanding due with a request to pay the fare by recharging my OLA Money. I did try to pay this outstanding due by going online, but could not do it due to my limited expertise on in computer operations.

I therefore request that this bill may be added in the fare for my next OLA ride, which will take place anytime soon. I remain committed to pay the fare for availing services of OLA ride.

Warm regards
Capt JK Choudhary
XXX

Ola raid through auto today

Ola raid through auto today 6.10.21 morning and fare paid by cash, but still showing that payment is pending. Pl rectify this issue, iam a frequent ola raider, Thanks

Pending Due Amount

I paid cash to Ola driver after completing my trip on 02-10-2021. But still it is showing due amount.

Pending amt after payment done completely

I travelled in ola auto on 9th of October '21 .I have paid Rs.101/- and it showed your ride is completed.Agian when I tried to book ola cab, the same day it showed amt of Rs.101/- is pending. I called the place auto person who confirmed that he has updated my payment in ola app. Also, he said if your amount is pending, I won't be able to go for further rides when it's booked by anybody
As the transaction is already complete, I'm getting rides booked in for my auto. This ola people is cheating I hope. I will never recommend ola cab for anybody

Pending Due Amount.

1.Even after paying the amount in cash.the driver has not updated it in the app.
2.Unable to schedule second ride and are being asked to pay again for the same ride only.
3.No customer care is present,unable to reach to ola team even after sending repetitive mails through support section.
4.Worst services re! And least bothered to even improve themselves

CHARHES ON CUSTOMER

Dear Team,

Recently I booked Ola for local Delhi travel on several occasions.

I observed:
1. Driver accepts ride, however there after
a) Does not move from his position
b) Moves in totally different direction
c) Does not turn up at pick up even after considerable time vis a vis estimated time shown at booking
d) Uses foul language
e) Ola has no customer care contact number. Only window is SUPPOER tab in app which also is totally managed with preset options and NONE keeping customer perspective in view.
h) On cancellation, as you can not look for new cab without cancelling earlier, he too refuses or avoids at times cancel the accepted ride.
i) Cancellation charges are slapped on customer for issues applicable to OLA App of OLA Driver.
j) Charges not reversed even after several reminders through dilapidated app having limited window for such requests.
k) I have stopped used OLA as thankfully it prompted me to find alternatives infact many
l) OLA is neither monopoly nor oligopoly JUST ONE OF SEVERAL PLAYERS IN THIS FIELD.
m) Be sure this way you will get marginalised, if at all manage to survive, only

Send dude payment massage

Dear sir/madam last month I have book ola and completed My travel and that time I have cash payment ₹488/# but that day to till today up to your company send due massage you contact your driver he pick and drop we pay his payment then whyare you send massage unwantedly thank you.

False payment due message

I already paid cash to the driver as the mode of payment was ola money which was empty.. Even after that, every time i try to book something it sayd payment pending. It has started becoming a lot of hassle.. Please resolve this. Thank u

False payment

I took ola cab from Coimbatore last Friday (22-10.21) from kannapa hotel to Chennai silk. the driver was forced to pay the ride amount to his google account with extra 30rs apart from the total amount so I paid 230 rs. Now I get a message from ola to clear the due. I too face the same issue. I couldn't contact ola service people also. Please take the action.

Payment issue

I paid driver as cash but in yr system it was asking to pay so iam not able to book another ride please resolve this issue

every time i try to book something it Sayed payment pending

I already paid cash to the driver as the mode of payment was ola money which was empty.. Even after that, every time i try to book something it Sayed payment pending. It has started becoming a lot of hassle.. Please resolve this. Please check with driver and close the issue , Thank you

Travel Details

Date & Time - 24th Sep 2021 / Friday / 05.07.pm

Auto CRN5616582470

Senthil Nagar Chinna porur to Egmore Railway station

Driver Name : Bharani Kumar

Payment due

I have taken a ride from Attapur to Lodha meridian, kphb colony, Hyd on 18.9.21 afternoon and on completion of the ride paid cash to the driver.
Regret ti inform that the app still shows payment due.
Sent mail to customer support several times
but no response
Need urgent rectification
Very bad service

Payment due

I have taken a ride from Attapur to Lodha meridian, kphb colony, Hyd on 18.9.21 afternoon and on completion of the ride paid cash to the driver.
Regret ti inform that the app still shows payment due.
Sent mail to customer support several times
but no response
Need urgent rectification
Very bad service

Payment issues

Meney driver ko payment kar diya h to apkey app pay now payment kyo dhikha raha h
Meenakshi

Payment

I have paid in cash for the last to rides RS. 101 and RS.130. but in app it shows 231 amount pendinding and it has to be paid

Payment due

I booked a cab from chittlapakam to Tambaram station on 16-9-21 at about 2.15 PM, I paid bill amount + extra to driver Rs.300/- instead of Rs 241/-, driver demanded more for my luggage. In app it is showing my bill amount is due. I am a regular customer. Pl look into the matter and clear the same.

I have paid in cash then also

I have paid in cash then also in app it is showing pending please confirm with driver

Ola online payment

I book my auto ride with online payment on 18 sep evening Ola suggest for online payment so I book Ola auto But after ride is finish I can't pay online because of Ola server not taking online payment many time I try but payment is failed so finely I pay in cash I can't connect Ola customer car &now Ola massage me for payment but I already pay in cash to auto driver so now what I do help me to solved that

Payment

Paid by cash for rider still showing payment pending in due.
This will effect for next ride.

About Pending due

Hi sir

Sep 20 th i booked a cab from Majestic to Baiyappanahalli & I paid cash to Driver but it's showing outstanding balance, please do heedful

Payment issue

Iam done my payment ofter ride but app showing still ride amount due…I had spoken with rider he telling that I had updated payment from my end but in my app it’s showing as DUE kindly do needful to me Iam unable to next ride…I have a screen shot with ride payment this was happen last September 18 ….CRN5600969459

Regards
Karunakar Chatla

Hyderabad

Fare Related

On 7 I paid cash to the driver... But in our mobile it's showing pending payment...

OLA software issue

I was search for Mumbai to pune cab in OLA app.
After some time I got a message for booking done.
But i got 2 message from 2 different driver. Means 2 OLA driver accept my booking request.
And both OLA come to my home for pick up me.
I was send only 1 request but I don't know how two booking done . I think, It was OLA app OR software problem. But OLA charge me for cancellation charges for second car. After It was not my fault. I don't want to pay for this.

Regarding false pending due payment

I already paid to ola cab . But still in app value is shows pending.

Awaiting of your reply

False payment due pending

I paid to ola driver but app showing payment is due

Regarding payment pending message

I have booked Ride on 25/09/21 evening and total charge for the ride was 263/-,
Instead of 263/-
Driver asked me RS 300/.
and I had paid RS 300/- to cab driver through Google Pay mode.
But now I am unable to book next ride, because last Ride payment RS 263/- pending message coming,
Please check and correct it.

Ola charged me toll 2 times

I book a cab today, from Ghaziabad (UP) to South Ex (Delhi). The MCD charges from one state to another is 100. But OLA charged me double.
While estimated charges, the amount shown was 306 but the driver took 406 from me.

and now i cant find any customer care number working to talk to the executive

This has happened with me for the 4th time.

Higher fare

I have booked cab today but fare charged higher than the estimated fare. It is just incorrect fare changed because only 6 km traveled. Also fare is not showing while traveling and end of trip charged higher just 3 times of normal fare.

We booked for Dadar from Ola

We booked for Dadar from Ola Goregaon on 20th August. After 10 minutes Ola came and the driver started saying that your Ola does not show booking. And showing Ride Cancel on our mobile app . Now we have Rs 50 more in the next ride.

Extra fare

I booked cab on 8th August 2021 from raj nagar extension to West vinod nagar. When I booked, it was showing fare of Rs. 394. But driver charged 515. After making payment, app was showing that I paid 465 then after some time again it changed with Rs. 344.
When I marked support from ola, I received msg - We have adjusted your fare by *₹179.0*

Fare much higher than the estimate provided

I used an Ola auto today.
I was shown a particular route. And I was given an estimate of Rs. 250 for that particular route. And the auto driver followed the route correctly.

But when I reached my destination, the ola app said that I must pay Rs. 320. If the app cannot even provide a proper estimate, maybe it would be best not to use it.

Plus on both rides today, both auto drivers complained that the ola app showed them a wrong location for "my current location". Which means having to give lengthy explanations to the auto driver over the phone, about where the "current location" actually is, until they can finally locate me.

Ola App is substandard and useless. I have decided to never again use this app.

Its my sincere hope that lots of people stop using ola. That may force the company to improve their standards a little!

i had booked on 30/07/2021

i had booked on 30/07/2021 from Vasai to Thane
the time i booked my ride the estimated fare was Rs.458 but after the completion of ride the fare charges increased drastically like almost 3 times i.e Rs.1784. i had booked many rides from ola but i have never experienced this kind of unexpected situation. I am totally dispointed by ola cab service. whenever i call to customer care number they don't pickup call.i will never advice anyone to use ola cab service. i had also mailed to and they raised a ticket but i have not received any response after that.

horrible experience

also i request you to please refund my extra amount in my Ola Wallet,

hope you will solve my query as soon as possiable, otherwise i will complain against you in consumer Court.

thank you

Vicky Prajapati.

My Ride fare is High

i had booked on 30/07/2021 from Vasai to Thane
the time i booked my ride the estimated fare was Rs.458 but after the completion of ride the fare charges increased drastically like almost 3 times i.e Rs.1784. i had booked many rides from ola but i have never experienced this kind of unexpected situation. I am totally dispointed by ola cab service. whenever i call to customer care number they don't pickup call.i will never advice anyone to use ola cab service. i had also mailed to and they raised a ticket but i have not received any response after that.

horrible experience

also i request you to please refund my extra amount in my Ola Wallet,

hope you will solve my query as soon as possiable, otherwise i will complain against you in consumer Court.

thank you

Vicky Prajapati.

I want to open a driver account

Sir how ihave to open a driver account please tell me.

Charged higher expected and provided fake invoice

i had booked on 14/09/2020 at 8:55 am from kandivali to churchgate
the time i booked my ride the estimated fare was Rs.1095 but after the completion of ride the fare charges increased drastically like almost doubled i.e Rs.2167. i had booked many rides from ola and uber but i have never experienced this kind of unexpected situation. I am totally dispointed by ola cab service. whenever i call to customer care number they don't pickup call.i will never advice anyone to use ola cab service. i had also mailed to and they raised a ticket but i have not received any response after that.
horrible experience

Even driver's GPS stops working because of that we had to help him through google map so that he can navigate and also the invoice which is showing route was from kandivali to goregoan
than from goregoan to vasai
vasai to virar
and than virar to fort.
which was totally incorrect.

प्लॅटफॉर्म शुल्क क्युं कट हो रहा है।

प्लॅटफॉर्म शुल्क क्युं कट हो रहा है।इसके बारे में कुछ बता सकते हो प्लीज।जरा विस्तार से चर्चा कर सकते हो प्लीज।

I'd open nhi ho raha hai network issues ho raha hai

Sir mera id open nhi ho raha hai network issues ho raha hai please help

My payment refund problem

Bed services

Ola driver ne mera mobile

Ola driver ne mera mobile phone chura liya car number dl1rtc7701

Account blocked

Dear team please open my id .I wants ola service in traveling.

Activate Account blocked

Request for unblock my ola account for traveling purpose.

Driver id on line ke liye

Sir ola driver id meri blacklist ho gyi he kese online hogi sir

Ola driver account online karane hetu

Sir mera ola account driver ka block kr diya gya h kyo or kese online hoga sir

Accoun open karne ke karanh

Sir ji mera ola account ki ride block krdi h usse sucharu rupe se chaale kr dijiye

Account blocked

Dear team please open my id .I wants ola service in traveling.

Ola I'd unblock ke leiya

Sir please my help my ID block h use unblock kare please sir

Account block

Sir mera ola app open nahi ho raha he login kar raha hu lekin login ho nahi raha pilz sir aap meri help karo

Cash/payment issue

Ola driver's se I take cash payment but take cash and Paytm 2 time payment so plz call me I so many time call customer care but not respond

I paid online payment and cash 2 time payment paid to ola

My 2 time payment paid to online payment and cash payment

I'd block

Sir please open my id .I wants ola service in traveling

Money

Ola india dirty app, any query any pblm not content care, any payment ya journey, driver complet, ya route map any query not attend care,
Only unnecessary money West app, I want complent ola App at police station WITH
Complet PROOF DOCUMENTS

Cancellation by rider

Sir, I wanted to let you know that this morning I booked a cab by ola cabs. The cab arrived I was in but away I didn't call the reader several times. So what's my fault You return my money,

Business

I want attach my car with ola for business how to attache my car I m from Hyderabad. Please tell me

Cab available mentioned address

House No:- 40 Saraswati Vihar, Gurgaon 122002

Above address available cab

Booking during lockdown

Hi,

Please tell me, how book an ola cab from Ghaziabad to Faridabad in today lock down period.

If any instructions for this confirm me.

Thanks
Manoj Kumar

I'd block

Dear team,
Please provide the details why my ID is blocked.

Driver related

Apki service se bilkul setisfied ni hu mai apke driver bolte hai hum kissi ke bapp ke naukar ni h please give me ola customer care number

Worst ola customer care

I just want to deregister my number from ola services. Rather i request to permanently block my account. I never want to use such a worst service. Ola has started a new scam i guess. First the driver cancel the trip then ola deduct cancellation fee. After that ola provide a refund voucher with validity period that too in days of corona. Why the hell would i use cab during this period except very necessary airport pickup. Such a disgraceful customer service. I totally withdraw from using ola.

I have charged extra

I have charged extra amount.Before ride amount was Rs-116 and after ride amount was Rs - 294/ it's cheating with customers, my ola experience is very bad.

Cancellation chages

Hi, I am very disappointed because of cancellation charges.
Today i booked a cab but driver cancelled the ride,At last i book ola auto &i have paid 50 rupees more paid 204 rupees instead of 154 inr.
Please resolved the case.