NSDL Payments Bank Customer Care No. 022-4202 2100

Organization:

NSDL Payments Bank(nsdlbank.com)

All India Number(s):

022-4202 2100 (For Phone Banking, Mon-Sun, 9am-9pm)
022-6978 7301 (Alternate Phone Banking, Mon-Sun, 9am-9pm)
022-6916 0500 (For Debit Card Related Queries, Mon-Sun, 9am-9pm)

Website:

Official Website

iOS App:

NSDL Jiffy: Zero Balance A/C

Android App:

NSDL Jiffy: Zero Balance A/C

Email

care [at] nsdlbank [dot] co [dot] in (For Customer Care)

Important Links

Important Contact Details

Timing: Mon-Sun, 9am-9pm

Sr.No.	Service	Contact Detail
1	For Cyber Crime Helpline	1930
2	Cheque Book	chqbook [at] nsdlbank [dot] co [dot] in
3	Prepaid	022-42022190, 022-69787303, prepaid [dot] service [at] nsdlbank [dot] co [dot] in

Grievance Redressal

Level 1:

For any query/complaint, you can call at 022-42022100, 022-69787301.
You can also lodge your complaint online through this complaint form or visit your nearest branch .

If your query is not resolved, then you can contact on the details given below:

Sr.No.	Service	Contact No.
1	Banking	022-42022100, 022-69787301
2	Cheque Book	022-42022127, 022-69787302
3	Prepaid	022-42022190, 022-69787303
4	Banking Outlet	022-42022180, 022-69787304, Mon-Sun, 9am-9pm

You will receive a response/resolution within 10 working days.

Level 2:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue by sending an email at care [at] nsdlbank [dot] co [dot] in , prepaid [dot] service [at] nsdlbank [dot] co [dot] in .
You will receive a response/resolution within 10 working days.

Level 3:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Nodal Officer at the details given below:
Contact No.: 022-49142746
Email: nodalofficer [at] nsdlbank [dot] co [dot] in
Timing: Mon-Fri, 9:30am-6pm
Address: NSDL Payments Bank Limited, 401, 4^th Floor, Tower 3,
One International Center, Senapati Bapat Marg, Prabhadevi, Mumbai - 400 013
You will receive a response/resolution within 7 working days.

Level 4:

If your query is not resolved within 30 days, then you can Escalate your complaint to RBI Banking Ombudsman at the details given below:
Contact No.: 14448 (9:30am-5:15pm)
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4^th Floor,
Sector 17, Chandigarh - 160017
You can also lodge complaint online through RBI Complaint Management System (CMS) Portal or RBI Sachet Portal .

To Report a Fraud Transaction

For any complaint regarding any fraudulent transaction in the bank account/wallet or payment related
transactions write to reportfraud [at] nsdlbank [dot] co [dot] in .
You can also report fraud transaction by filling this Complaint Form .
You will receive a response/resolution within 3 working days.

Download Forms

Registered / Corporate Office

NSDL Payments Bank Limited,
401, 4^th Floor, Tower 3, One International
Center, Senapati Bapat Marg,
Prabhadevi, Mumbai - 400 013

Social Sites

Parent Article:

National Securities Depository (NSDL) Contact No.