Customer Grievance Redressal

Level 1

• If you have any query related to products/services/ app or payments, you can call 022-42022100
  or raise a service request online from the menu options on the NSDL Jiffy App.
• You will get a reference number, plese try to mention this refrence no. in all levels.
• You will get a expected resolution in 7 days.

Level 2

• If you are not satisfied with resolution provided at Level 1, you can write to care [at] nsdlbank [dot] co [dot] in
  from your registered email address with the bank and mention refrence no.
• In this level, an expected resolution in 7 days.

Level 3

• In case you are not satisfied with the resolutions provided at Level 1 & 2, you can approach -
  • Nodal Officer Details:
    Rajesh Save
    4th floor, A-wing, Trade World,
    Kamala Mills Compound,
    Senapati Bapat Marg,
    Lower Parel, Mumbai - 400013
    Ph: 022-49142746 (Mon-Sat, 9:30 am- 5:30 pm)

Please send email from the registered email address with the bank with the given reference number and
your registered mobile number with the bank

• In this level also, an expected resolution in 7 days.

If in level 1, 2 and 3, your issue remains unresolved or if you have not received response within 30 days of
lodging a complaint, you may approach the Banking Ombudsman