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Fly Scoot Airlines Customer Care No. 011-7127 9490
Updated on Friday, 14 August 2026 - 4:36pm
All India Number(s):
- 011-7127 9490 (For Customer Support, 24x7)
International Numbers:
+65 6501 2888 (For International WhatsApp Support)
Website:
Official Website
iOS App:
Scoot Mobile
Android App:
Scoot Important Links
Important Email
Service: For Group Bookings
Email: sales [at] flyscoot [dot] com , mice [at] flyscoot [dot] com
Lost/Damaged/Delayed Baggage
- For any query/complaint, you can contact to the customer support team
- In case of delayed baggage, you can report it at the Lost & Found office before leaving the airport.
- For damaged baggage, report it within 7 days of receiving the baggage.
- If baggage is not found within 14 days, it is considered missing and you can submit a Claim .
- For more information, please read .
India Lost And Found Contact Details
| Sr. No. | Location | Contact No. | Timing | |
|---|---|---|---|---|
| 1 | Amritsar | +91-9988076766 | scoot [dot] atq [at] aiasl [dot] in | Mon-Sun, 10am-6pm |
| 2 | Chennai | +91-8655371657 | maa [dot] tr [at] aiasl [dot] in | Mon-Sun, 10am-4pm |
| 3 | Coimbatore | +91-9486903303 | gh [dot] cjb [at] aiasl [dot] in | Mon-Sun, 2pm-10:30pm |
| 4 | Thiruvananthapuram | +91-8086855085 | lostandfound [dot] trv [at] aisats [dot] in | Mon-Sun, 9am-5pm |
| 5 | Tiruchirappalli (Trichy) | +91-9865975417 | gh [dot] trz [at] aiasl [dot] in | Mon-Sun, 6am-4pm |
| 6 | Visakhapatnam | +91-9000295597 | gh [dot] vtz [at] aiasl [dot] in | Mon, Wed, Fri, Sat, Sun, 1pm-11:59pm |
Global Contact Support Details
| Sr. No. | Country | Contact No. | Timing |
|---|---|---|---|
| 1 | Singapore | +65 6329 1420 | Available 24 hours daily (English and Mandarin) |
| 2 | Australia | +61 2 9598 8882 | Available 24 hours daily (English) |
| 3 | Austria | +43 720 775987 | Available 24 hours daily (English) |
| 4 | China | +86 4000 247 360 | Available 24 hours daily (English, Mandarin, and Cantonese) |
| 5 | Germany | 0800 000 1872 | Available 24 hours daily (within Germany only) (English) |
| 6 | Greece | 800 0000 135 | Available 24 hours daily (within Greece only) (English) |
| 7 | Greece | +30 210 99 42 567 | Mon-Fri, 9am-5pm (Greece local time) (Greek) |
| 8 | Hong Kong SAR | +852 3501 2287 | Available 24 hours daily (within Hong Kong SAR only) (English and Cantonese) |
| 9 | Indonesia | +62 21 2922 3021 | Available 24 hours daily (English) |
| 10 | Japan | +81 50 5050 9587 | Available 24 hours daily (within Japan only), Japanese: Mon-Fri, 9am-6pm (Tokyo local time) (English and Japanese) |
| 11 | Malaysia | +60 3 8687 2787 | Available 24 hours daily, Bahasa Malaysia: Mon-Fri, 9am-6pm (Malaysia local time) (English and Bahasa Malaysia) |
| 12 | Philippines | +63 2 8672 7808 | Available 24 hours daily (English) |
| 13 | Saudi Arabia | 800-850-1044 | Available 24 hours daily within Saudi Arabia only (English) |
| 14 | South Korea | +82 70 7488 5150 | Available 24 hours daily (English) |
| 15 | Taiwan | +886 2 55940778 | Available 24 hours daily for calls within Taiwan only (English and Mandarin) |
| 16 | Thailand | +66 2566 0687 | Available 24 hours daily, Bangkok: Mon-Fri, 9am-6pm (Bangkok local time) (English and Thai) |
| 17 | Vietnam | +84 28 5678 4436 | Available 24 hours daily (English) |
Lost And Found
| Sr. No. | Location | Contact No. | Timing | Days | |
|---|---|---|---|---|---|
| Singapore | |||||
| 1 | Singapore | +65 6597 4500 |
baggage_enquiry [at] sats [dot] com [dot] sg | 7am-11:30pm | Mon-Sun |
| Australia | |||||
| 2 | Melbourne/Perth/Sydney | +61 2 9169 4485 (English), +61 2 9169 4494 (Mandarin) | baggageservices [at] dnata [dot] com | 24hrs | Mon-Sun |
| Austria | |||||
| 3 | Vienna | +43 664 8356044 | lostandfound_vie [at] aas [dot] aero | 9am-6pm | Mon-Sun |
| China | |||||
| 4 | Changsha | +86 731 84799650 (Baggage Tracing), +86 731 84799345 (Lost and Found) | csxll8x [at] 126 [dot] com | 7am-12am | Mon-Sun |
| 5 | Fuzhou | +86-59128013184, +86-59128013194 | - | 8:30am-10pm | Mon-Sun |
| 6 | Guangzhou | +86 20 8612 0849 | - | 8am-12am | Mon-Sun |
| 7 | Zhengzhou | +86 371 58518831 | - | 9am-12pm | Mon-Sun |
| 8 | Hangzhou | +86 571-8383-7181 | - | 8am-10:30pm | Mon-Sun |
| 9 | Haikou | +86 898 6996 6702 | - | 8am-5pm | Mon-Sun |
| 10 | Jinan | +86 53182086397 | - | 7:30am-10:30pm | Mon-Sun |
| 11 | Kunming | +86-87167093614 | - | 8am-4am | Mon-Sun |
| 12 | Nanchang | +86 791 8765 2586 | - | 8am-12am | Mon-Sun |
| 13 | Nanjing | +86 25 52480476 | - | 8:30am-12am | Mon-Sun |
| 14 | Nanning | +86 771 2881323 | - | 8:30am-12am | Mon-Sun |
| 15 | Ningbo | +86 57489008580 | - | 9am-8pm | Mon-Sun |
| 16 | Shenyang | +86-2431929099 | - | 8am-10pm | Mon-Sun |
| 17 | Tianjin | +86 22 24906927 | - | 7am-11:30pm | Mon-Sun |
| 18 | Qingdao | +86 532 67892134 | - | 7am-10:30pm | Mon-Sun |
| 19 | Xi’an | +86 29 88796541 | - | 9am-6pm | Flight days only |
| 20 | Wuhan | +86 177 0723 8773 | - | 8:30am-5pm | Mon-Fri |
| Greece | |||||
| 21 | Athens | +30 210 3530560, +30 210 3530 564 | athlostandfound [at] skyserv [dot] aero | 7am-11pm | Mon-Sun |
| Hong Kong | |||||
| 22 | Hong Kong | +852-3902 9000 | satshk_lostandfound [at] satshk [dot] com | 7:30am-11pm | Mon-Sun |
| Indonesia | |||||
| 23 | Jakarta | +62-813-1461-1020 | bagservicelcc [dot] cgk [at] gapura [dot] id | 8am-10pm | Mon-Sun |
| 24 | Balikpapan | +62-811-5992-757 | llsub [dot] t2 [at] gapura [dot] id | 6am-10pm | Mon-Sun |
| 25 | Denpasar (Bali) | +62-811-3975-390 | ll [dot] dps [at] gapura [dot] id | 6am-2am | Mon-Sun |
| 26 | Kertajati | +62-812-2019-0350 | baggage [dot] handling [at] gapura [dot] id | 8am-6pm | Mon-Sun |
| 27 | Lombok | +62-823-4056-8016 | ll [dot] lop [at] gapura [dot] id | 7am-4pm | Mon-Sun |
| 28 | Manado | +62-822-9266-4411 | mdcllgp [at] pagura [dot] id | 5am-8am, 1pm-6pm | Mon-Sun |
| 29 | Pekanbaru | +62-852-7255-6604 | pkullgp [at] gapura [dot] id | 7am-7pm | Mon-Sun |
| 30 | Surabaya | +62-813-3428-1062 | ll [dot] bpn [at] gapura [dot] id | 7am-11am, 6pm-9pm | Mon-Sun |
| 31 | Makassar | +62-821-9042-7151 | baggage [dot] svc [dot] upg [at] gapura [dot] id | 4am-10pm | Mon-Sun |
| 32 | Yogyakarta | +62-811-5987-097 | ll [dot] jog [at] gapura [dot] id | 8am-8pm | Mon-Sun |
| 33 | Padang | +62-822-8810-0121 | ll [dot] pdg [at] gapura [dot] id | 7am-7pm | Mon-Sun |
| 34 | Semarang | +62-811-5987-097 | ll [dot] srg [at] gapura [dot] id | 7am-7pm | Mon-Sun |
| 35 | Labuan Bajo (Komodo) | +62-385-42153 | ll [dot] lbj [at] gapura [dot] id | 7am-8pm | Mon-Sun |
| 36 | Palembang | +62-821-8600-0747 | ll [dot] plm [at] gapura [dot] id | 7am-4pm | Mon-Sun |
| 37 | Medan | +62-821-6069-6202 | baggage [dot] svc [dot] kno [at] gapura [dot] id | 8am-10pm | Mon-Sun |
| 38 | Belitung | +62-878-6979-0373 | ll [dot] tjq [at] gapura [dot] id | 7am-4pm | Mon-Sun |
| 39 | Pontianak | +62-812-5815-5571 | baggage [dot] servicepnk [at] gapura [dot] id | 9am-5pm | Mon-Sun |
| Japan | |||||
| 40 | Okinawa | +81-90-8826-8921 | oka [dot] bags [at] Swissport [dot] com | 9am-6pm | Mon-Sun |
| 41 | Osaka (Kansai) | +81-72-456-5041 | - | 9am-5pm | Mon-Sun |
| 42 | Sapporo (Hokkaido) | +81 123 46 2681 | - | 2:35pm-5:35pm | Flight days only |
| 43 | Tokyo (Narita) | +81-70-6569-8217 | - | Wed & Sun: 9:30am-1pm Other days: 9:30am-4:30pm | Flight days only |
| 44 | Tokyo (Haneda) | +81-36-428-0378 | - | 9:30am-5:30pm | Mon-Sun |
| Korea | |||||
| 45 | Seoul (Incheon) | +82 32 743 2526 | icn [dot] ll [at] swissport [dot] com | 9am-9pm | Mon-Sun |
| 46 | Jeju | +82 7042875390 | ats_flt [at] atservice [dot] co [dot] kr | 10am-8pm | Mon-Sun |
| Laos | |||||
| 47 | Vientiane | +85 621 5110 080 | - | 8am-12am | Mon-Sun |
| Macau | |||||
| 48 | Macau | +853 2886-1111 Extn: 1204, 1205 | - | 6am-1am | Mon-Sun |
| Malasia | |||||
| 49 | Ipoh | +60 11 6562 8425 | iphops [at] pos [dot] com [dot] my | 7am-6pm | Mon-Sun |
| 50 | Kuching | +60 82 452425, +60 19 275 8069 | kchops [at] pos [dot] com [dot] my | 8:30am-5:30pm | Mon-Sun |
| 51 | Kuantan | +60 9 539 3829 | kuaops [at] pos [dot] com [dot] my | 9am-6pm | Mon-Sun |
| 52 | Kuala Lumpur | +60 3877 854 495 | gtr_kul_cbto [at] groundteamred [dot] com | 24hrs | Mon-Sun |
| 53 | Langkawi | +60 4 955 9141, +60 12 208 3895 | lgkops [at] pos [dot] com [dot] my | 10am-7pm | Mon-Sun |
| 54 | Miri | +60 85 615 025 | gtr_gs_myy [at] groundteamred [dot] com | 6am-11:30pm | Mon-Sun |
| 55 | Penang | +60 4 630 1020 | baggageservices [dot] pen [at] pos [dot] com [dot] my | 9am-1am | Mon-Sun |
| 56 | Kota Kinabalu | +60 19 335 6852, +60 19 339 9045 | baggageservices [dot] bki [at] pos [dot] com [dot] my , bkiops [at] pos [dot] com [dot] my | 8:30am-2pm | Mon-Sun |
| 57 | Sibu | +60 84 307 808 | - | 9am-6pm | Mon-Sun |
| 58 | Subang | +60 12 621 1005 | gtr_szb_groundops [at] groundteamred [dot] com | 9am-5pm | Mon-Sun |
| 59 | Malacca | +60 6 317 3089 | mkzops [at] pos [dot] com [dot] my | 8am-6pm | Mon-Sun |
| 60 | Kota Bharu | +60 12 647 3017 | gtr_kbr_focaops [at] groundteamred [dot] com | 7am-10:30pm | Mon-Sun |
| Philippines | |||||
| 61 | Cebu | +63 917 849 6310 | ceb_cbu [at] pagssinc [dot] com , ceb_tr [at] pagssinc [dot] com | 9am-5pm | Mon-Sun |
| 62 | Clark | +63 999 288 8764 | crk_cbu [at] pagssinc [dot] com , crk_csp-sup [at] pagssinc [dot] com | 8pm-6am | Mon-Sun |
| 63 | Manila | +63 917 622 0643 | mnl_tr-arrivalbaggage [at] pagssinc [dot] com , mnl_tr [at] pagssinc [dot] com | 8am-8pm | Mon-Sun |
| 64 | Davao | +82 294 1403, +63 962 456 7456 | dvo_cbu [at] pagssinc [dot] com , dvo_tr [at] pagssinc [dot] com | 9am-5pm | Mon-Sun |
| 65 | Iloilo City | +63 961 863 1651 | ilo_cbu [at] pagssinc [dot] com , ilo_csp [at] pagssinc [dot] com | Mon, Wed, Fri, Sun: 2am-2pm, Sat: 9am-3pm | Mon-Sun |
| Saudi Arabia | |||||
| 66 | Jeddah | +966 55 566 52293 | - | 9am-5pm | Mon-Sun |
| Taiwan | |||||
| 67 | Taipei | +886 3 351 7771 | - | 8:30am-10pm | Mon-Sun |
| Thailand | |||||
| 68 | Bangkok | +66 213 443 57, +66 213 443 58 | - | 24hrs | Mon-Sun |
| 69 | Chiang Mai | +66 61 174 7973 | - | 7am-11pm | Mon-Sun |
| 70 | Hat Yai | +66 74 227 264 | - | 8am-6pm | Mon-Sun |
| 71 | Koh Samui | +66 93 697 2411 | - | 6am-8pm | Mon-Sun |
| 72 | Krabi | +66 61 172 0510 | - | 8am-8pm | Mon-Sun |
| 73 | Phuket | +66 76 351 357 | - | 8am-11pm | Mon-Sun |
| 74 | Chiang Rai | +66 53 798 247 | - | 8am-7pm | Mon-Sat |
| Vietnamese | |||||
| 75 | Da Nang | +84 916253675 | lostandfound-dad [at] sags [dot] vn | 8am-12am | Mon-Sun |
| 76 | Hanoi | +84 4 35876514 | - | 8am-11pm | Mon-Sun |
| 77 | Ho Chi Minh City | +84 972684564 | - | 8am-11pm | Mon-Sun |
| 78 | Phu Quoc | +84 963975644 | lostandfound [dot] pqia [at] gmail [dot] com | 8am-11pm | Mon-Sun |
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Comments
Ticket rescheduling
Due to corona, my flight was cancelled and we were supposed to reschedule but now the company has liquefied, and there is no news at all for the tickets of my family from Delhi to Bangkok to and fro. No numbers and emails work now.
Ticket rescheduling
My husband and I were to travel to Cambodia via thailand for a holiday however given the coronavirus situation we want to reschedule of flight.
I have already raised a request yesterday however have not heard back from the airline.
Request you to kindly look into my request and revert.
Ticket date extend
Dear Sir/Mam,
My booking Delhi to Bangkok Dated 19 feb time 1.30 am and Bangkok to Delhi dated 23 feb time 21.35 pm, due to coronavirus we will not travelling, kindly any way my ticket extend on next month.
Manpreet Singh
Check in baggage
I just want to book XW305 and XW 10w for two persons and wanted to know what are the baggage check in chargesin delhi -bangkok XW305 and Bangkok -Narita XW102 flights
Regards
Money deducted but ticket not confirmed
Respected sir
Today at morning 7.0am I booked a both side ticket from Delhi to Bangkok ....but not confirmed...my money is deducted from my account.....kindly solve my problem..,departure date. 26 June
And return date was 30 June.
Ticket was in the name of AJAY KUMAR.
TNX
TRANSIT TIME INFORMATION
dear sir i will travel on 01/11/2019 japan to new delhi and layover 1.40 minute in don muang airport bangkok.my journy diffrent flight ist flight by air asia japan to dmk 14.25 to 19.55 and next flight by nook scoot dmk to new delhi 21.35 to 00.15 i have only handbage no laguage.this time enough for flight change.is nook scoot checkin counter in transit area