CIBIL Customer Care No. 022-6140 4300

All India Number(s):

022-6140 4300 (For Customer Support, Mon-Sat, 10am-6pm)
022-6638 4600 (For Cibil Report Enquiry)

Website:

Official Website

iOS App:

CIBIL® Score & Report

Android App:

CIBIL® Score & Report

IVRS Menu: 022-6140 4300 / 022-6638 4600

Select your preferred language

Press 1: To receive a sms with link to chat
Press 2: To continue
- Press 1: For consumer CIBIL report, score, and queries
  - Press 1: To know the bank or the lender name your TransUnion CIBIL report
  - Press 2: To know on how to improve your TransUnion CIBIL credit score and report
  - Press 3: If you wish to purchase TransUnion CIBIL credit score and report
  - Press 4: To resolve any inaccuracies in your report
  - Press 5: If you have raised a complaint to resolve any inaccuracy in your report
  - Press 6: For information about compensation for complaints regarding credit reports and when it applies
- Press 2: For commercial CIBIL rank, commercial report and queries
  - Press 1: If you wish to purchase TransUnion CIBIL company credit rank and report
  - Press 2: If you wish to know the status of your commercial credit report
  - Press 3: To resolve any inaccuracies in your report
  - Press 4: If you raised a complaint to resolve any inaccuracy in your report
  - Press 5: For information about compensation for complaints regarding credit reports and when it applies

Email

cibilinfo [at] transunion [dot] com (For Customer Support)
info [at] transunioncibil [dot] com (For General Queries)

Important Links

For Complaint

Level 1:

For any query/complaint, you can contact at 022-61404300 or mail at cibilinfo [at] transunion [dot] com .

Level 2:

If your query is not resolved, then you can also write at the details given below:
Address: TransUnion CIBIL Limited (Formerly: Credit Information Bureau (India)
Limited) One World Centre, Tower 2A, 19^th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.

Level 3:

If you are not satisfied with the resolution given, then you can contact to the officers details mentioned below:

Sr. No.	Designation	Email
1	Nodal Officer	nodalofficer [at] transunion [dot] com
2	Principal Nodal Officer	pnooffice [at] transunion [dot] com

You can also lodge your complaint online to the nodal officer by filling out this form .

Level 4:

If your query still not resolved within 30 days, you can contact RBI Ombudsman at the details given below:
Email: crpc [at] rbi [dot] org [dot] in
Address: 'Centralised Receipt and Processing Centre'
set up at Reserve Bank of India,
Central Vista, Sector 17, Chandigarh - 160017.
You can also lodge your complaint online through RBI Complaint Management System (CMS) .

Registered/Corporate Office

Transunion Cibil Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19^th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.
Fax No.: 022-66384666