If you are not satisfied with the solution or response you have received from CIBIL,
you can escalate your issue to senior management.
Escalation Level |
Designated Officer | Procedure |
---|---|---|
Level 1 | Manager-Consumer Services. |
Level 1 for Online Submission of your grievance. If you do not have a valid Service Request |
Level 2 | Assistant Vice President-Consumer Services. |
If you are nor satisfied with level 1 resolution, You will need a valid Service Request No. and Response Time - 10 business days |
Level 3 | Chief Operating Officer. |
If you are still not satisfied with level 2 resolution. You will need a valid Service Request No. and Response time 8 business days |
Transunion Cibil Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.
Fax : 022-66384666