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IDFC First Bank Toll Free No. 1800 10 888
Updated on Tuesday, 23 May 2023 - 10:03am
Organization:
IDFC Bank Toll free Number(s):
- 1800 10 888 (Customer Care For Accounts, Credit Cards, Loans, and Other banking services)
- 1800 419 4332 (CASA, Deposits and other accounts)
- 1800 270 0720 (Check your account balance)
- 1800 419 8332 (Rural/Bharat Banking)
- 1800 419 7332 (Wholesale Banking)
- 1800 209 9771 (Customer Complaint Helpline, 9:30 am- 6 pm, all days)
All India Number(s):
- 1860 500 9900 (Helpline Number-Loans, 9:30am-6pm, all days)
- 1860 500 1111 (For Credit Card Queries)
- 95555 55555 (WhatsApp Banking)
- 022-6248 5152 (Customers Travelling Abroad)
International Numbers:
+91 22 6248 5152 (NRI Services)
+91 22 6248 5162 (Generate Debit card Pin - NRI)
Website:
Official Website IVRS Menu
1800 10 888 / 1800 419 4332
First select your preferred languages
- Press 1- If you are an existing customer
- Press 2- To know about any of a products
Emails
- Banker [at] idfcfirstbank [dot] com (Customer Support)
Install App
Important Links
- Branch / ATM Locator
- Branches Nearme
- Personal Banking form
- Netbanking Login
- Frequently Asked Questions
Contacts
| Sr No. | Name | Contact Details |
|---|---|---|
| 1 | For CASA, Deposits and Other Accounts |
For feedback/Concerns & unauthorise transaction, Phone: 1800 419 4332 |
| 2 | For Loans | For feedback/Concerns Phone: 1860 500 9900 |
| 3 | NRI Customers | Calling from India: Phone: +91 22 6248 5152 For Escalations: Email: head [dot] nri [at] idfcfirstbank [dot] com |
| 4 | Rural Banking | Phone: 1800 419 8332 |
| 5 | Traveling Abroad & Have Queries | Phone: +91 22 6001 4332 |
| 6 | Generate Debit card Pin (NRI) | Login to your account via your net banking credentials OR |
SMS Service
Send an SMS to 5676732 or 9289289960 form your Registered Mobile Number
| Sr No. | Query | SMS Text (Send through registered number) | Details |
|---|---|---|---|
| 1 | Balance | BAL / BALANCE or BAL / BALANCE <Space ><Last 4 digits of account number> |
View the available balance in the accounts linked to your Customer ID. To Know specific a/c balance, type keyword BAL / BALANCE followed by last 4 digit of your account number |
| 2 | Last 5 transactions | TXN <Space><Last 4 digits of account number> | This will give the last three / five debit / credits made to your account. |
| 3 | Cheque book request | CHQBK <Space><Last 4 digits of account number> | Request will be captured for Cheque Book |
| 4 | Stop cheque | CHQSTOP <Space><Last 4 digits of account number ><Space><6 digits of cheque number> |
Stops an issued cheque from being paid |
| 5 | Blocking of Debit card | BLOCK <Space><Last 4 digits of card number> | Block your debit card instantly |
| 6 | List of SMS banking keywords | HELP | Provides an index of the list of keywords and features |
Credit Card Block
SMS CCBLOCK <space> <Last 4 digit of Card Number> to 5676732
Grievance Redressal
Grievance & Complaint Form
Level 1- Customer Service
| Mode | Contact Details |
|---|---|
| Call Center | 1800 10 888 (24*7) |
| banker [at] idfcfirstbank [dot] com | |
| For NRI customers | nriservices [at] idfcfirstbank [dot] com |
If you have not received a satisfactory response at Level 1 within 7 days, please approach to Level 2
Level 2- Regional Nodal Officer / National Nodal Officer
| Sr No. | Branch | Address | Coverage Area | |
|---|---|---|---|---|
| 1 | Ahmedabad | RNO [dot] Ahmedabad [at] idfcfirstbank [dot] com | IDFC FIRST Bank , Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Beside Hotel Regenta, Navrangpura, Ahmedabad, Gujarat 380006 |
Gujarat, Union Territories of Dadra, and Nagar Haveli, Daman and Diu |
| 2 | Bangalore | RNO [dot] Bangalore [at] idfcfirstbank [dot] com | IDFC FIRST BANK, Building, Plot No79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560025 |
Karnataka |
| 3 | Bhopal | RNO [dot] Bhopal [at] idfcfirstbank [dot] com | IDFC FIRST Bank LTD, 302-302A 3rd Floor Megapolls Square 579 MG Road, Indore - 452001 |
MP |
| 4 | Bhubaneswar | RNO [dot] Bhubaneswar [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
Orissa |
| 5 | Chandigarh | RNO [dot] Chandigarh [at] idfcfirstbank [dot] com | IDFC FIRST Bank,, SCO 169-170Madhya Marg Sector 8C, Chandigarh- 160009 |
Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. |
| 6 | Chennai | RNO [dot] Chennai [at] idfcfirstbank [dot] com | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor,Kotturpuram, Chennai -600085. |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| 7 | Guwahati | RNO [dot] Guwahati [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata- 700091 |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| 8 | Hyderabad | RNO [dot] Hyderabad [at] idfcfirstbank [dot] com | IDFC FIRST Bank LTD,2 nd floor, AL- Samad Com[plex 3-6-12 & 3-6-13,OPP.T.T.D, Himayatnagar,Hyderabad, Telangana state- 500029 |
Andhra Pradesh |
| 9 | Jaipur | RNO [dot] Jaipur [at] idfcfirstbank [dot] com | IDFC First BankK-12, Malviya MargC Scheme, Jaipur - 302002 |
Rajasthan |
| 10 | Kanpur | RNO [dot] Kanpur [at] idfcfirstbank [dot] com | IDFC FIRST Bank , Ground Floor , Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, Kanpur Nagar- 208001 |
Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) |
| 11 | Kolkata | RNO [dot] Kolkata [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
West Bengal and Sikkim |
| 12 | Mumbai | RNO [dot] Mumbai [at] idfcfirstbank [dot] com | IDFC FIRST Bank, 3rd Floor Building no 2Raheja Mindspace, Jui Nagar,MIDC Industrial EstateShiravane Nerul, NaviMumbai,Maharashtra 400706 |
Maharashtra and Goa |
| 13 | New Delhi | RNO [dot] Delhi [at] idfcfirstbank [dot] com | IDFC FIRST Bank, 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110002 |
Delhi, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh |
| 14 | Patna | RNO [dot] Patna [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
Bihar |
| 15 | Thiruvanan- thapuram |
RNO [dot] Thiru [at] idfcfirstbank [dot] com | IDFC FIRST Bank, Plot No.7B , Gandhi Mandapam Road , 1st Floor,Kotturpuram, Chennai-600085. |
Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
| 16 | Dehradun | RNO [dot] Kanpur [at] idfcfirstbank [dot] com | IDFC FIRST Bank , 59/3 Ground & 2ndfloor RAJPUR Road Dehradun , nextto IDBI Bank Uttarakhand -248001 |
State of Uttarakhandand also the sevendistricts of WesternUttar |
| 17 | Ranchi | RNO [dot] Patna [at] idfcfirstbank [dot] com | Ground floor, Vishnu Chambers,J-4, Block GP, Salt Lake Sector 5, Biddhannagar, Kolkata -700091 |
Jharkhand |
| 18 | Raipur | RNO [dot] Bhopal [at] idfcfirstbank [dot] com | IDFC FIRST Bank Ltd, Regional Office,5th Floor, Moti mahalPalladium, Raipur, Chhattisgarh- 492001 |
Chhattisgarh |
| 19 | Jammu | RNO [dot] Delhi [at] idfcfirstbank [dot] com | IDFC FIRST Bank, SCO 169-170 Madhya Marg Sector 8C,Chandigarh - 160009 |
Jammu & Kashmir |
National Nodal Officer
IDFC FIRST Bank Ltd. Building no.2,
Raheja Mindspace, MIDC Industrial Area,
Shiravane, Juinagar, Nerul, Navi Mumbai -
400706 Maharashtra India Landmark:
Raheja Universal or Honda Service Center
Email ID: - nodaldesk [at] idfcfirstbank [dot] com
Number: - 022-41652700
Timing – Monday to Saturday – 9:30 to 18:00
(except 2nd and 4th Saturdays and all bank holidays)
If you have not received a satisfactory response at Level 2 within 7 days, please escalate to Principal Nodal Officer
Level 3 - PNO Address
The Principal Nodal Officer
IDFC FIRST Bank Ltd.
Building no.2, Raheja Mindspace, MIDC
Industrial Area, Shiravane, Juinagar, Nerul,
Navi Mumbai 400706 Maharashtra India
Landmark: Raheja Universal or Honda Service Center
Email:- PNO [at] idfcfirstbank [dot] com
Ph: 18002099771 (24*7)
Address and Area of Operation of Banking Ombudsmen
NRI Customer Care Numbers (Calling from Overseas)
| SL No. | Calling From | Phone Number | Toll Free/Local Call |
|---|---|---|---|
| 1 | USA | 18337039805 | Toll Free |
| 2 | CANADA | 18337039811 | Toll Free |
| 3 | UK | 448000 478 414 | Toll Free |
| 4 | SINGAPORE | 800 101 4006 | Toll Free |
| 5 | AUSTRALIA | 1800314585 | Toll Free |
| 6 | UAE | 8000 187 922 | Toll Free |
| 7 | SAUDI ARABIA | 8008500980 | Toll Free |
| 8 | OMAN | 80074528 | Toll Free |
| 9 | QATAR | 00 800 100 089 | Toll Free |
| 10 | BAHRAIN | 80006082 | Toll Free |
| 11 | GERMANY | 8001815050 | Toll Free |
| 12 | HONG KONG | 852 30082199 | Local Call |
| 13 | BELGIUM | 3228962986 | Local Call |
| 14 | IRELAND | 35315712658 | Local Call |
| 15 | ITALY | 390230578885 | Local Call |
| 16 | SPAIN | 34935472751 | Local Call |
| 17 | NETHERLANDS | 31207971718 | Local Call |
| 18 | SWITZERLAND | 41225449992 | Local Call |
Form Centers
Corporate & Registered Office
| Office | Address IDFC FIRST Bank Ltd |
|---|---|
| Registered Office |
KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai - 600031, Tamil Nadu, India |
| Corporate Office | IDFC FIRST Bank Ltd The Square,C-61, G Block,Ground Floor To 8th Floor Bandra Kurla Complex, Bandra East,Mumbai – 400051. |
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