IDFC First Bank Toll Free No. 1800 10 888

Organization: 
Toll free Number(s): 
  • 1800 10 888 (Customer Care For Accounts, Credit Cards, Loans, and Other banking services)
  • 1800 419 4332 (CASA, Deposits and other accounts)
  • 1800 270 0720 (Check your account balance)
  • 1800 419 8332 (Rural/Bharat Banking)
  • 1800 419 7332 (Wholesale Banking)
  • 1800 209 9771 (Customer Complaint Helpline, 9:30 am- 6 pm, all days)
All India Number(s): 
  • 1860 500 9900 (Helpline Number-Loans, 9:30am-6pm, all days)
  • 1860 500 1111 (For Credit Card Queries)
  • 95555 55555 (WhatsApp Banking)
  • 022-6248 5152 (Customers Travelling Abroad)
International Numbers: 
+91 22 6248 5152 (NRI Services)
+91 22 6248 5162 (Generate Debit card Pin - NRI)

IVRS Menu

1800 10 888 / 1800 419 4332

First select your preferred languages

  • Press 1- If you are an existing customer
  • Press 2- To know about any of a products

Emails

  • Banker [at] idfcfirstbank [dot] com (Customer Support)

Install App

Important Links

Contacts

Sr No. Name Contact Details
1 For CASA, Deposits
and Other Accounts

For feedback/Concerns & unauthorise transaction,

Phone: 1800 419 4332
Email: banker [at] idfcfirstbank [dot] com

2 For Loans

For feedback/Concerns

Phone: 1860 500 9900
Email: customer [dot] care [at] idfcfirstbank [dot] com

3 NRI Customers

Calling from India:

Phone: +91 22 6248 5152
Email: nriservice [at] idfcfirstbank [dot] com

For Escalations:

Email: head [dot] nri [at] idfcfirstbank [dot] com

4 Rural Banking

Phone: 1800 419 8332
Email: sampark [at] idfcfirstbank [dot] com

5 Traveling Abroad & Have Queries

Phone: +91 22 6001 4332
Email: banker [at] idfcfirstbank [dot] com

6 Generate Debit card Pin (NRI)

Login to your account via your net banking credentials OR
Generate the same via a Quick Access IVRS
+92 22 62485162
For existing customer| +91 22 62485152

SMS Service

Send an SMS to 5676732 or 9289289960 form your Registered Mobile Number

Sr No. Query SMS Text (Send through registered number) Details
1 Balance BAL / BALANCE or BAL / BALANCE <Space
><Last 4 digits of account number>
View the available balance in the accounts
linked to your Customer ID. To Know
specific a/c balance, type keyword
BAL / BALANCE followed by last 4
digit of your account number
2 Last 5 transactions TXN <Space><Last 4 digits of account number> This will give the last three / five debit
/ credits made to your account.
3 Cheque book request CHQBK <Space><Last 4 digits of account number> Request will be captured for Cheque
Book
4 Stop cheque CHQSTOP <Space><Last 4 digits of account number
><Space><6 digits of cheque number>
Stops an issued cheque from being
paid
5 Blocking of Debit card BLOCK <Space><Last 4 digits of card number> Block your debit card instantly
6 List of SMS banking keywords HELP Provides an index of the list of
keywords and features

Credit Card Block

SMS CCBLOCK <space> <Last 4 digit of Card Number> to 5676732

Grievance Redressal

Grievance & Complaint Form

Level 1- Customer Service

Mode Contact Details
Call Center 1800 10 888 (24*7)
Email banker [at] idfcfirstbank [dot] com
For NRI customers nriservices [at] idfcfirstbank [dot] com

If you have not received a satisfactory response at Level 1 within 7 days, please approach to Level 2

Level 2- Regional Nodal Officer / National Nodal Officer

Sr No. Branch Email Address Coverage Area
1 Ahmedabad RNO [dot] Ahmedabad [at] idfcfirstbank [dot] com IDFC FIRST Bank ,
Sun Square CG Road,
TP 20, FP No 80 to 91,
Umashankar Joshi Marg,
Beside Hotel Regenta,
Navrangpura, Ahmedabad,
Gujarat 380006
Gujarat, Union
Territories of Dadra,
and Nagar Haveli,
Daman and Diu
2 Bangalore RNO [dot] Bangalore [at] idfcfirstbank [dot] com IDFC FIRST BANK,
Building, Plot No79,
Residency, Residency
Rd, Richmond Town,
Bengaluru, Karnataka
560025
Karnataka
3 Bhopal RNO [dot] Bhopal [at] idfcfirstbank [dot] com IDFC FIRST Bank LTD,
302-302A 3rd Floor
Megapolls Square 579
MG Road, Indore - 452001
MP
4 Bhubaneswar RNO [dot] Bhubaneswar [at] idfcfirstbank [dot] com Ground floor, Vishnu
Chambers,J-4, Block
GP, Salt Lake Sector 5,
Biddhannagar, Kolkata
-700091
Orissa
5 Chandigarh RNO [dot] Chandigarh [at] idfcfirstbank [dot] com IDFC FIRST Bank,,
SCO 169-170Madhya
Marg Sector 8C,
Chandigarh- 160009
Himachal Pradesh,
Punjab and Union
Territory of Chandigarh
and Panchkula, Yamuna
Nagar and Ambala
Districts of Haryana.
6 Chennai RNO [dot] Chennai [at] idfcfirstbank [dot] com IDFC FIRST Bank,
Plot No.7B , Gandhi
Mandapam Road ,
1st Floor,Kotturpuram,
Chennai -600085.
Tamil Nadu,
Union Territories of
Puducherry (except
Mahe Region) and
Andaman and
Nicobar Islands
7 Guwahati RNO [dot] Guwahati [at] idfcfirstbank [dot] com Ground floor, Vishnu
Chambers,J-4, Block
GP, Salt Lake Sector 5,
Biddhannagar, Kolkata-
700091
Assam, Arunachal
Pradesh, Manipur,
Meghalaya, Mizoram,
Nagaland and Tripura
8 Hyderabad RNO [dot] Hyderabad [at] idfcfirstbank [dot] com IDFC FIRST Bank LTD,2
nd floor, AL- Samad
Com[plex 3-6-12 &
3-6-13,OPP.T.T.D,
Himayatnagar,Hyderabad,
Telangana state- 500029
Andhra Pradesh
9 Jaipur RNO [dot] Jaipur [at] idfcfirstbank [dot] com IDFC First BankK-12,
Malviya MargC Scheme,
Jaipur - 302002
Rajasthan
10 Kanpur RNO [dot] Kanpur [at] idfcfirstbank [dot] com IDFC FIRST Bank ,
Ground Floor , Premises
bearing number -17/3-B,
Meghdoot Hotel Building,
Mall Road, Kanpur,
Kanpur Nagar- 208001
Uttar Pradesh (excluding
Districts of Ghaziabad
and Gautam Budh Nagar)
11 Kolkata RNO [dot] Kolkata [at] idfcfirstbank [dot] com Ground floor, Vishnu
Chambers,J-4, Block GP,
Salt Lake Sector 5,
Biddhannagar, Kolkata
-700091
West Bengal
and Sikkim
12 Mumbai RNO [dot] Mumbai [at] idfcfirstbank [dot] com IDFC FIRST Bank,
3rd Floor Building no
2Raheja Mindspace,
Jui Nagar,MIDC Industrial
EstateShiravane Nerul,
NaviMumbai,Maharashtra
400706
Maharashtra and Goa
13 New Delhi RNO [dot] Delhi [at] idfcfirstbank [dot] com IDFC FIRST Bank,
2nd Floor Express
Building 9-10 Bahadur
Shah Zafar Marg New
Delhi-110002
Delhi, Haryana
(except the districts
of Ambala , Yamuna
Nagar and Panchkula),
and the districts of
Ghaziabad and
Gautam Budh
14 Patna RNO [dot] Patna [at] idfcfirstbank [dot] com Ground floor, Vishnu
Chambers,J-4, Block
GP, Salt Lake Sector 5,
Biddhannagar, Kolkata
-700091
Bihar
15 Thiruvanan-
thapuram
RNO [dot] Thiru [at] idfcfirstbank [dot] com IDFC FIRST Bank,
Plot No.7B , Gandhi
Mandapam Road , 1st
Floor,Kotturpuram,
Chennai-600085.
Kerala and
Union Territory of
Lakshadweep
and Union Territory
of Puducherry (only
Mahe Region).
16 Dehradun RNO [dot] Kanpur [at] idfcfirstbank [dot] com IDFC FIRST Bank ,
59/3 Ground & 2ndfloor
RAJPUR Road Dehradun ,
nextto IDBI Bank
Uttarakhand -248001
State of
Uttarakhandand also
the sevendistricts of
WesternUttar
17 Ranchi RNO [dot] Patna [at] idfcfirstbank [dot] com Ground floor, Vishnu
Chambers,J-4, Block GP,
Salt Lake Sector 5,
Biddhannagar, Kolkata
-700091
Jharkhand
18 Raipur RNO [dot] Bhopal [at] idfcfirstbank [dot] com IDFC FIRST Bank Ltd,
Regional Office,5th Floor,
Moti mahalPalladium,
Raipur, Chhattisgarh-
492001
Chhattisgarh
19 Jammu RNO [dot] Delhi [at] idfcfirstbank [dot] com IDFC FIRST Bank,
SCO 169-170 Madhya
Marg Sector 8C,Chandigarh
- 160009
Jammu & Kashmir

National Nodal Officer

IDFC FIRST Bank Ltd. Building no.2,
Raheja Mindspace, MIDC Industrial Area,
Shiravane, Juinagar, Nerul, Navi Mumbai -
400706 Maharashtra India Landmark:
Raheja Universal or Honda Service Center
Email ID: - nodaldesk [at] idfcfirstbank [dot] com
Number: - 022-41652700
Timing – Monday to Saturday – 9:30 to 18:00
(except 2nd and 4th Saturdays and all bank holidays)

If you have not received a satisfactory response at Level 2 within 7 days, please escalate to Principal Nodal Officer

Level 3 - PNO Address

The Principal Nodal Officer
IDFC FIRST Bank Ltd.
Building no.2, Raheja Mindspace, MIDC
Industrial Area, Shiravane, Juinagar, Nerul,
Navi Mumbai 400706 Maharashtra India
Landmark: Raheja Universal or Honda Service Center
Email:- PNO [at] idfcfirstbank [dot] com
Ph: 18002099771 (24*7)

Address and Area of Operation of Banking Ombudsmen

NRI Customer Care Numbers (Calling from Overseas)

SL No. Calling From Phone Number Toll Free/Local Call
1 USA 18337039805 Toll Free
2 CANADA 18337039811 Toll Free
3 UK   448000 478 414   Toll Free
4 SINGAPORE 800 101 4006 Toll Free
5 AUSTRALIA 1800314585 Toll Free
6 UAE 8000 187 922 Toll Free
7 SAUDI ARABIA 8008500980 Toll Free
8 OMAN 80074528 Toll Free
9 QATAR 00 800 100 089 Toll Free
10 BAHRAIN 80006082 Toll Free
11 GERMANY 8001815050 Toll Free
12 HONG KONG 852 30082199 Local Call
13 BELGIUM 3228962986 Local Call
14 IRELAND 35315712658 Local Call
15 ITALY 390230578885 Local Call
16 SPAIN 34935472751 Local Call
17 NETHERLANDS 31207971718 Local Call
18 SWITZERLAND 41225449992 Local Call

Form Centers

Corporate & Registered Office

Office Address
IDFC FIRST Bank Ltd
Registered Office KRM Tower, 7th Floor, No. 1,
Harrington Road, Chetpet,
Chennai - 600031, Tamil Nadu,
India
Corporate Office IDFC FIRST Bank Ltd The Square,C-61,
G Block,Ground Floor To 8th Floor Bandra
Kurla Complex, Bandra East,Mumbai – 400051.

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