DCB Bank Customer Care No. 022-6899 7777

Organization: 
All India Number(s): 
  • 022-6899 7777 (For Customer Support)
  • 040-6815 7777 (Other No. For Customer Care)
  • 86576 97777 (Whatsapp Support)
International Numbers: 
+91-22-6127 1000 (For NRI Customers)

IVRS Menu No. 022-6899 7777 / 040-6815 7777

  • Press 1 : If you are a existing customer
  • Press 2 : If you wish to start a banking relationship with us
  • Press 9 : To report fraud in your account

DCB Customer Care Service Hours

Services Timings
For Loans
(Asset) Customers
8:00 am to 8:00 pm
(Monday to Saturday)
For Domestic Accounts
(Liability) Customers
8:00 am to 8:00 pm
(Monday to Sunday)
For NRI Customers Available 24x7
*Emergency Services Available 24x7

Emails

  • customercare [at] dcbbank [dot] com (Customer Care)
  • loans [at] dcbbank [dot] com (For queries related to Loan account)

Install App

Important Links

Missed Call Facility

Service Missed
Call No.
Balance Enquiry 7506660011
Mini Statement
(last 5 transaction)
7506660022
Request Cheque Book 7506660033
Request email
statement for last 1 month
7506660044
Registration for
WhatsApp banking
7095222000

SMS Services

Services Number
SMS Services for Register
SMS REG  (Applicable if your mobile
number is already updated in Bank's records)
9821878789
Call DCB Bank's Customer Care 022-68997777/040-68157777
Update your contact Number through DCB Bank ATM to auto Register for SMS alerts.
Frequently Asked Question
Service To Keyword used for SMS
Key SMS texts
Check your primary
account balance
BAL
Get last 5 transaction details STMT
Request for a cheque book CHQBOOK
Check status of
cheque issued by you
STAT (Mention Cheque No.)
Request for stop cheque STOP (Mention Cheque No.)
Request stop payment
of range of cheques
STOPRANGE 
(Mention First Cheque No.)
(Mention Last Cheque No.)
Get fixed deposit details TD (Mention Term Deposit No.)
Seek help on DCB
Bank SMS Facility
H
To block DCB Debit card BLOCK DC:
(Mention Last Four Digit Of Debit Card Number
BLOCK AC:
(Mention Last Four Digit Of Account Number)

Complaint Redressal

Level 1 : Customer Care Centre

Customer can lodge their complaint by

  • Call: 022 6899 7777 / 040 6815 7777
  • Email: customercare [at] dcbbank [dot] com
  • Call: +91 22 61271000 (For customers based overseas)
  • Email: nri [at] dcbbank [dot] com (For queries related to NR services)
  • Email: demat [at] dcbbank [dot] com (For demat related services)
  • Email: loans [at] dcbbank [dot] com (For queries related to Loan account)
  • Address: DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064.

Level 2 :

You can also get in touch with the Branch Operations Manager (BOM) or Relationship Manager (RM)
at the Branch / Business Unit or the respective Regional Nodal Officers.

Regional Nodal Officers

Sr. No. Centre Contact Details of the
Office of the Banking Ombudsman
Area of Operation DCB Bank
Regional Nodal Officer
1 Ahmedabad Office of Banking Ombudsman
C/o Reserve Bank of India 4th Floor,
"Riverfront House", Behind H.K.
Arts College, Between Gandhi &
Nehru Bridge, Pujya Pramukh
Swami Marg (Riverfront Road - West),
Ahmedabad-380 009

Tel. No. 079- 26582357
Gujarat, Union Territories
of Dadra and Nagar Haveli,
Daman and Diu
Mr. Chetan Bahl Zonal
Head Retail Banking 8th Floor,
Pariseema Annexe Opp
IFC Bhawan, C.G.
Road Ellisbridge,
Ahmedabad 380 006

Tel No: 079-66052582
Mobile: 9227529999
Email ID: chetanbahl [at] dcbbank [dot] com
2 Bengaluru Office of Banking Ombudsman
C/o Reserve Bank of India 10/3/8,
Nrupathunga Road
Bengaluru -560 001

Tel. No. 080-22277660/080-22180221
Karnataka Mr. Chetan Bahl Zonal
Head Retail Banking (South II)
Old No 37/1, New No 2/1
Jambulingam Street, Nungambakkam,
Chennai 600034

Tel No: 079-66052582
Mobile: 9227529999
Email ID: chetanbahl [at] dcbbank [dot] com
3 Bhopal Office of Banking Ombudsman C/o
Reserve Bank of India Hoshangabad
Road Post Box No. 32,
Bhopal-462 011

Tel. No. 0755-2573772/0755-2573779
Madhya Pradesh and
Chhattisgarh
Mr. Kishore Kumar Zonal
Head-AIB-North Agri &
Inclusive Banking
Official
Address: DCB Bank Ltd,
Plot No-160, Zone - 1, Devashish
Complex, MP Nagar,
Bhopal - 462011

Tel No: 0755-4912911
Mobile: 9923001769
Email ID: kishore [dot] kumar [at] dcbbank [dot] com
4 Bhubaneswar Office of Banking Ombudsman
C/o Reserve Bank of India Pt.
Jawaharlal Nehru Marg
Bhubaneswar-751 001

Tel. No. 0674-2396207
Odisha Mr. Durga Prasad Rath Circle
Head Agri & Inclusive Banking
Laxmi sagar, Cuttack Road
Near Falcon House
Bhubaneswar 751006

Tel No: 0674-3057040
Mobile: 9937012032
Email ID: durgar [at] dcbbank [dot] com
5 Chandigarh Office of Banking Ombudsman C/o
C/o Reserve Bank of India
4th Floor, Sector 17 Chandigarh

Tel. No. - 0172-2721109, 0172-2721011,
0172-2727118
Himachal Pradesh, Punjab and
Union Territory of Chandigarh
and Panchkula, Yamuna Nagar
and Ambala Districts of Haryana
Mr. Ajay Ahluwalia Zonal
Head Retail Banking Plot
No.28, Block CC, Kalkaji,
Outer Ring Road,
New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
6 Chennai Office of Banking Ombudsman
C/o Reserve Bank of India Fort
Glacis, Chennai 600 001

Tel No: 044-25395964
Fax No. 044-25395488
Tamil Nadu, Union Territories
of Puducherry (except Mahe Region)
and Andaman and Nicobar Islands
Mr. Chetan Bahl Zonal Head
Retail Banking (South II)
Old No 37/1, New No 2/1
Jambulingam Street,
Nungambakkam,
Chennai 600034

Tel No: 079-66052582
Mobile: 9227529999
Email ID: chetanbahl [at] dcbbank [dot] com
7 Dehradun Office of Banking Ombudsman
C/o Reserve Bank of India 74/1
G.M.V.N. Building, 1st floor,
Rajpur Road, Dehradun - 248 001

STD Code: Tel No.: 0135-2742001
Uttarakhand and seven districts
of Uttar Pradesh viz., Saharanpur,
Shamli (Prabudh Nagar),
Muzaffarnagar, Baghpat,
Meerut, Bijnor and Amroha
(Jyotiba Phule Nagar
Mr. Ajay Ahluwalia Zonal Head
Retail Banking Plot No.28,
Block CC, Kalkaji, Outer
Ring Road, New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
8 Guwahati Office of Banking Ombudsman
C/o Reserve Bank of India Station
Road, Pan Bazar Guwahati-781 001

Tel.No. 0361-2542556/0361-2512929
Assam Mr.Subhasish Das State Head
Retail Banking 39, Shakespeare
Sarani, Ground floor, Premlata
Building, Kolkata,700 017

Tel No: 7304507906
Mobile: 9922290551
Email ID: Subhasish [dot] das [at] dcbbank [dot] com
9 Hyderabad Office of Banking Ombudsman
C/o Reserve Bank of India 6-1-56,
Secretariat Road Saifabad,
Hyderabad-500 004

Tel. No. 040-23210013
Andhra Pradesh and
Telangana
Mr. Lakshmi Narayana Balantrapu
State Head Retail Banking (South I)
8-2-120/84 2nd floor, Jyoti Majestic,
Banjara Hills Hyderabad,500 034

Tel No: 040-67414602
Mobile: 9177734567
Email ID: lakshmi [dot] balantrapu [at] dcbbank [dot] com
10 Jaipur Office of Banking Ombudsman
C/o Reserve Bank of India,
4th floor Rambagh Circle, Tonk
Road, Jaipur - 302 004

Tel. No. 0141-2577931
Rajasthan Mr. Ajay Ahluwalia Zonal Head
Retail Banking Plot No.28,
Block CC, Kalkaji, Outer Ring
Road, New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
11 Jammu Office of Banking Ombudsman
C/o Reserve Bank of India, Rail
Head Complex, Jammu- 180012

Tel No.: 0191-2477905
Union Territory of
Jammu and Kashmir
Mr. Ajay Ahluwalia Zonal
Head Retail Banking Plot No.28,
Block CC, Kalkaji, Outer Ring
Road, New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
12 Kanpur Office of Banking Ombudsman
C/o Reserve Bank of India M. G.
Road, Post Box No. 82
Kanpur-208 001

Tel. No. 0512-2305174/0512-2303004
Uttar Pradesh (excluding
Districts of Ghaziabad and
Gautam Buddha Nagar)
and Uttarakhand
Mr. Ajay Ahluwalia Zonal Head
Retail Banking Plot No.28,
Block CC, Kalkaji, Outer
Ring Road, New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
13 Kolkata Office of Banking Ombudsman C/o
Reserve Bank of India 15, Netaji
Subhash Road Kolkata-700 001

Tel. No. 033-22310217
West Bengal and Sikkim Mr. Subhasish Das State
Head Retail Banking 39,
Shakespeare Sarani,
Ground floor, Premlata
Building, Kolkata,700 017

Tel No: 7304507906
Mobile: 9922290551
Email ID : Subhasish [dot] das [at] dcbbank [dot] com
14 Mumbai (I) Office of Banking Ombudsman
C/o Reserve Bank of India 4th Floor,
RBI Byculla Office Building, Opp.
Mumbai Central Railway Station,
Byculla, Mumbai-400 008

Tel No. 022- 23022028
Districts of Mumbai,
Mumbai Suburban
and Thane
Mr. Ayon Dutta Gupta Zonal
Head Retail Banking DCB
Bank Ltd. Shop 1 - 4 Madhuban
CHS Ltd, Yari Road,
Versova Mumbai - 400 061

Tel No: 022-26363568
Mobile: 9820549608
Email ID: ayong [at] dcbbank [dot] com
15 Mumbai (II) Office of Banking Ombudsman
C/o Reserve Bank of India 4th Floor,
RBI Byculla Office Building,
Opp. Mumbai Central Railway
Station, Byculla, Mumbai-400 008

Tel No:022-23028140
Fax: 022-23022024
Goa and Maharashtra,
(except the districts of
Mumbai, Mumbai Suburban
and Thane)
Mr. Ayon Dutta Gupta Zonal
Head Retail Banking DCB
Bank Ltd. Shop 1 - 4 Madhuban
CHS Ltd, Yari Road,
Versova Mumbai - 400 061

Tel No: 022-26363568
Mobile: 9820549608
Email ID: ayong [at] dcbbank [dot] com
16 Patna Office of Banking Ombudsman
C/o Reserve Bank of India
Patna-800 001

Tel. No. 0612-2322569/0612-2323734
Bihar and Jharkhand Mr. Subhasish Das State
Head Retail Banking 39,
Shakespeare Sarani, Ground floor,
Premlata Building, Kolkata,700 017

Tel No: 7304507906
Mobile: 9922290551
Email ID : Subhasish [dot] das [at] dcbbank [dot] com
17 New Delhi (I) Office of Banking Ombudsman
C/o Reserve Bank of India,
Sansad Marg, New Delhi

Tel. No. 011-23725445
Delhi, Jammu and Kashmir
and Ghaziabad and Gautam
Buddha Nagar districts of
Uttar Pradesh, Haryana
(except Panchkula, Yamuna
Nagar and Ambala Districts)
Mr. Ajay Ahluwalia Zonal Head
Retail Banking Plot No.28,
Block CC, Kalkaji, Outer Ring
Road, New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
18 New Delhi (II) Office of Banking Ombudsman
C/o Reserve Bank of India,
Sansad Marg, New Delhi

Tel. No. 011-23725445
Haryana (except Panchkula,
Yamuna Nagar and Ambala
Districts) and Ghaziabad and
Gautam Buddha Nagar
districts of Uttar Pradesh
Mr. Ajay Ahluwalia Zonal Head
Retail Banking Plot No.28, Block
CC, Kalkaji, Outer Ring Road,
New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
19 New Delhi (III) Office of Banking Ombudsman
C/o Reserve Bank of India,
Sansad Marg, New Delhi

Tel. No.011-23725445
- Mr. Ajay Ahluwalia Zonal
Head Retail Banking Plot
No.28, Block CC, Kalkaji,
Outer Ring Road,
New Delhi- 110019

Tel No: 9152078435
Mobile: 9810468695
Email ID: ajaya [at] dcbbank [dot] com
20 Raipur Office of Banking Ombudsman
C/o Reserve Bank of India 54/949,
Shubhashish Parisar, Satya Prem
Vihar Mahadev Ghat Road, Sundar
Nagar, Raipur- 492013

Tel. No: 0771-2244246
Chhattisgarh Mr. Rudra Narayan Pati
Regional Head-North Agri
& Inclusive Banking 1st Floor,
Devashish Complex, Plot No: -160,
Zone 1, M.P.Nagar,
Bhopal - 462011

Tel No: 0755-4901122
Mobile: 7381075313
Email ID:rudranarayan [dot] pati [at] dcbbank [dot] com
21 Ranchi Office of Banking Ombudsman
C/o Reserve Bank of India 4th Floor,
Pragati Sadan, RRDA Building,
Kutchery Road, Ranchi
Jharkhand 834001

Tel No.: 8521346222/9771863111/
7542975444
Jharkhand Mr. Subhasish Das State
Head Retail Banking 39,
Shakespeare Sarani, Ground floor,
Premlata Building, Kolkata,700 017

Tel No: 7304507906
Mobile: 9922290551
Email ID : Subhasish [dot] das [at] dcbbank [dot] com
22 Thiruvananthapuram Office of Banking Ombudsman
C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram-695 033

Tel. No. 0471-2332723/0471-2323959
Kerala, Union Territory
of Lakshadweep and Union
Territory of Puducherry
(only Mahe Region)
Mr. Chetan Bahl Zonal Head
Retail Banking (South II)
Old No 37/1, New No 2/1
Jambulingam Street, Nungambakkam,
Chennai 600034

Tel No: 079-66052582
Mobile: 9227529999
Email ID: chetanbahl [at] dcbbank [dot] com

Level 3 :

If, for any reason, Customer Care Team or the Branch is unable to resolve your concern, within 10 working days,
you can approach Principal Nodal Officer at the Corporate & Registered Office:

  • Ms. Preeti Dhar
  • DCB Bank Limited
    6th Floor, Peninsula Business Park,
    Tower A, Senapati Bapat Marg,
    Lower Parel, Mumbai-400013.
  • Tel: 022-66187031  
  • E-mail: nodal [dot] officer [at] dcbbank [dot] com

If you desire, you may also get in touch with our Senior Management at the Corporate Office.

Senior Management Team

Name Designation Contact No. Email Id
Mr. Murali
M. Natrajan
Managing Director
& Chief Executive
Officer (CEO)
022-66187004 muralim [dot] natrajan [at] dcbbank [dot] com
Mr. Bharat
Sampat
Chief Financial
Officer (CFO)
022-66187007 bharatsampat [at] dcbbank [dot] com
Mr. Praveen Kutty Head Retail &
SME Banking
022-66187010 praveenkutty [at] dcbbank [dot] com
Mr. R.
Venkattesh
Head Operations,
T echnology & HR
022-66448001 rvenkattesh [at] dcbbank [dot] com
Mr. Rajesh Verma Head Treasury,
Corporate Banking,
FIG & Trade Finance
022-66187024 rajesh [dot] verma [at] dcbbank [dot] com
Mr. J. K.
Vishwanath
Head - Corporate
Banking
022-66848203 vishwanath [dot] jk [at] dcbbank [dot] com
Mr. Abhijit Bose Chief
Credit Officer
011-66133465 abhijitbose [at] dcbbank [dot] com
Ms. Anuradha T P Chief
Internal Auditor
080-67350362 anuradha [dot] tp [at] dcbbank [dot] com
Ms. Meghana Rao Head - Branch
Operations
022-66187184 meghana [dot] rao [at] dcbbank [dot] com
Ms. Rubi
Chaturvedi
Company Secretary 022-66187116 rubi [dot] chaturvedi [at] dcbbank [dot] com

You will receive a communication within 10 working days of escalating your complaint.

Please mention all the particulars of the complaint, with your Customer ID, Account Number, Branch Name, Title of the Account,
the preferred Contact Address, Telephone Number and E-mail ID.

Level 4 :

If customer are not satisfied with solution within a month, you may get in touch with the Banking Ombudsman appointed
by the Reserve Bank of India.

For Demat Customers

If you are not satisfied with the resolution provided to your complaint by DCB Bank Limited as your Depository Participant (DP),
then you may escalate your complaint to SEBI on their Complaint Redressal portal "SCORES - SEBI Complaint Redressal System"

For any demat related grievances, reach out at Escalation Matrix.

Escalation Matrix

Details of Contact Person Contact No. Email ID Working Hours Address
Customer Care Customer Care
Official
022-68997777
040-68157777
customercare [at] dcbbank [dot] com 8am to 8pm (Monday to Sunday) P.O. Box No. 7643,
Malad (West),
Mumbai 400064
Nodal Officer PreetiDhar 022-66848848 nodal [dot] officer [at] dcbbank [dot] com 10am to 5pm (Monday to Saturday,
except for bank holidays
and 2nd& 4th Saturday)
6thFloor, Tower A,
Peninsula Business Park, ,
SenapatiBapat Marg,
Lower Parel,
Mumbai-400013
Compliance Officer Neha Kabra 022-66187031 neha [dot] kabra [at] dcbbank [dot] com
Managing Director
& CEO
Murali M. Natrajan 022-66848451 mdceo [at] dcbbank [dot] com

Complaint Redressal & Form

DCB Bank Regional Heads

States Officer Name Mobile No. Landline No Email Address
Zonal Heads
New Delhi, Chandigarh,
Haryana, Jammu and
Kashmir, Rajasthan,
Uttar Pradesh, Uttaranchal, Himachal
Pradesh and Noida
Mr. Ajay
Ahluwalia
9810468695 011-64649098 ajaya [at] dcbbank [dot] com S-484, Ground Floor,
GreaterKailash, Part-II,
New Delhi-110048
Maharashtra, Goa
and Madhya Pradesh
Mr. Ayon
Duttagupta
9820549608 022-6363568 ayong [at] dcbbank [dot] com DCB Bank Ltd,
Shop No 1 - 4,
Madhuban CHS ,
Off Yari Road,
NearAga Khan
Baug, Andheri (W),
Mumbai - 400061.
Gujarat, Union
Territoriesof Dadra
and Nagar Haveli,
Daman and Diu,
Tamil Nadu,
Karnataka & Kerala
Mr.
Chetan Bahl
9227529999 079-66052582 chetanbahl [at] dcbbank [dot] com 8th floor, Pariseema
Annexe, Opp.IFC
Bhavan, C. G. Road,
Ahmedabad-380 006
Maharashtra
(MumbaiSouth),
West Bengal & Bihar
Mr.
Debashis Das
9819152557 9029008510 ddas [at] dcbbank [dot] com DCB Bank Limited, 9,
Samrat, 314, L.J. Road,
Mumbai - 400 016
Regional Heads
Delhi NCR Ms. Babita
Malhotra
9810169882 011-33235208 babitamalhotra [at] dcbbank [dot] com 15 G, Hansalaya
building, barakhamba
road, new delhi-110001
Punjab & Haryana Mr. Vikas Sofat 7837100050 0161- 6620222 vikas [dot] sofat [at] dcbbank [dot] com SCO 10-11, Feroze
Gandhi Market,
Opposite Maruti
Showroom, Ferozepur
Road, Ludhiana-141001
Rest of Maharashtra
(Pune,Nasik, Nanded,
Aurangabad) & Goa
Mr.
Ganaraj Desai
9930614373 9028000828 ganaraj [dot] desai [at] dcbbank [dot] com DSK Rohit Building,
Next to Hotel Central
Park, Opp. J. M. Road,
Shivajinagar, Pune-411004
Tamil Nadu,
Karnataka & Kerala
Mr.
Rajagopal T K
9952209997 044-30727607 rajagopal [dot] tk [at] dcbbank [dot] com DCB BANK Limited,
Old No 37/1,New
No 2/1 Jumbulingam
Street, Nungambakam,
Chennai 600 034
State Head
Telangana Mr. Lakshmi
Narayana
Balantrapu
9177734567 040-67414602 lakshmi [dot] balantrapu [at] dcbbank [dot] com DCB Bank Limited.
8-2-120/84, 2ndfloor,
Jyothi Majestic, Banjara
Hills, Hyderabad-500034
Regional Heads (AIB)
Odisha (East - Agri
& Inclusive Banking)
Mr. Durga
Prasad Rath
9937012032 0674-3057040 durgar [at] dcbbank [dot] com DCB Bank Limited,
Laxmisagar, Cuttack
RoadNear Falcon House
Andhra, Pradesh,
Telangana, Karnataka
(South - Agri &
Inclusive Banking
Mr. Vidya
BhushanPrasad
9885478450 040-66143871 vidyabhushan [at] dcbbank [dot] com DCB Bank Limited,
5th Floor, Siddhartha
Plaza,44, Sarojini Devi
Road, Secunderabad 500003
Madhya Pradesh,
Chattisgarh, Haryana
(North - Agri &
Inclusive Banking
Mr. Sunil
Girdhar
8225001362 0755-4901122 sunil [dot] girdhar [at] dcbbank [dot] com DCB Bank Limited,
Devashish Complex,
Plot No:-160 , Zone 1
,M.P.Nagar, Bhopal-
62011Madhya Pradesh
Gujarat, Rajasthan,
Maharashtra (West -
Agri & Inclusive Banking
Mr. Ajay
Bhamare
9004003513 0226-6187111 ajay [dot] bhamare [at] dcbbank [dot] com DCB Bank Limited,
Peninsula Business
Park, Tower A, 6th
Floor, Senapati Bapat
Marg,Lower Parel,
Mumbai – 400013

Customer Care Centre

DCB Bank Limited,
P.O. Box No. 7643, Malad (West),
Mumbai 400064, India

Form center

Corporate Office

Address: 6th Floor, Tower A
Peninsula Business Park
Senapati Bapat Marg
Lower Parel, Mumbai - 400013
Phone: 022-66187000
Fax: 022-66589970

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