DCB Customer Care Service Hours

Services	Timings
For Loans (Asset) Customers	8:00 am to 8:00 pm (Monday to Saturday)
For Domestic Accounts (Liability) Customers	8:00 am to 8:00 pm (Monday to Sunday)
For NRI Customers	Available 24x7
*Emergency Services	Available 24x7

Emails

• customercare [at] dcbbank [dot] com (Customer Care)
• nri [at] dcbbank [dot] com (For queries related to NRI services)
• demat [at] dcbbank [dot] com (For demat related services)
• loans [at] dcbbank [dot] com (For queries related to Loan account)

Important Links

• Request call back form
• Customer corner
• Branch / ATM
• Online Services
• For NRI

Install App

Missed Call Facility

Service	Missed Call No.
Balance Enquiry	7506660011
Mini Statement (last 5 transaction)	7506660022
Request Cheque Book	7506660033
Request email statement for last 1 month	7506660044

SMS Services for Register

• SMS REG to 9821878789 (Applicable if your mobile
  number is already updated in Bank's records)
• Call DCB Bank's Customer Care at 022-68997777 or 040-68157777
• Update your contact Number through DCB Bank ATM to
  auto Register for SMS alerts.
• Faq's

Key SMS texts

TO	TEXT to be used for SMS
Check your primary account balance	BAL
Get last 5 transaction details	STMT
Request for a cheque book	CHQBOOK
Check status of cheque issued by you	STAT (Mention Cheque No.)
Request for stop cheque	STOP (Mention Cheque No.)
Request stop payment of range of cheques	STOPRANGE  (Mention First Cheque No.) (Mention Last Cheque No.)
Get fixed deposit details	TD (Mention Term Deposit No.)
Seek help on DCB Bank SMS Facility	H
To block DCB Debit card	BLOCK DC: (Mention Last Four Digit Of Debit Card Number BLOCK AC: (Mention Last Four Digit Of Account Number)

Complaint Redressal & Form

Nodal Officer

Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula
Business Park, Tower A,
Senapati Bapat Marg,
Lower Parel, Mumbai-400013.
Email: nodal [dot] officer [at] dcbbank [dot] com
Ph: 022-66187031 

Senior Management Team

Name	Designation	Contact No.	Email Id
Mr. Murali M. Natrajan	Managing Director & Chief Executive Officer (CEO)	022-66187004	muralim [dot] natrajan [at] dcbbank [dot] com
Mr. Bharat Sampat	Chief Financial Officer (CFO)	022-66187007	bharatsampat [at] dcbbank [dot] com
Mr. Praveen Kutty	Head Retail & SME Banking	022-66187010	praveenkutty [at] dcbbank [dot] com
Mr. R. Venkattesh	Head Operations, T echnology & HR	022-66448001	rvenkattesh [at] dcbbank [dot] com
Mr. Rajesh Verma	Head Treasury, Corporate Banking, FIG & Trade Finance	022-66187024	rajesh [dot] verma [at] dcbbank [dot] com
Mr. J. K. Vishwanath	Head - Corporate Banking	022-66848203	vishwanath [dot] jk [at] dcbbank [dot] com
Mr. Abhijit Bose	Chief Credit Officer	011-66133465	abhijitbose [at] dcbbank [dot] com
Ms. Anuradha T P	Chief Internal Auditor	080-67350362	anuradha [dot] tp [at] dcbbank [dot] com
Ms. Meghana Rao	Head - Branch Operations	022-66187184	meghana [dot] rao [at] dcbbank [dot] com
Ms. Rubi Chaturvedi	Company Secretary	022-66187116	rubi [dot] chaturvedi [at] dcbbank [dot] com

Form center

DCB Bank Regional Heads

States	Officer Name	Mobile No.	Landline No	Email	Address
Zonal Heads
New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh and Noida	Mr. Ajay Ahluwalia	9810468695	011-64649098	ajaya [at] dcbbank [dot] com	S-484, Ground Floor, GreaterKailash, Part-II, New Delhi-110048
Maharashtra, Goa and Madhya Pradesh	Mr. Ayon Duttagupta	9820549608	022-6363568	ayong [at] dcbbank [dot] com	DCB Bank Ltd, Shop No 1 - 4, Madhuban CHS , Off Yari Road, NearAga Khan Baug, Andheri (W), Mumbai - 400061.
Gujarat, Union Territoriesof Dadra and Nagar Haveli, Daman and Diu, Tamil Nadu, Karnataka & Kerala	Mr. Chetan Bahl	9227529999	079-66052582	chetanbahl [at] dcbbank [dot] com	8th floor, Pariseema Annexe, Opp.IFC Bhavan, C. G. Road, Ahmedabad-380 006
Maharashtra (MumbaiSouth), West Bengal & Bihar	Mr. Debashis Das	9819152557	9029008510	ddas [at] dcbbank [dot] com	DCB Bank Limited, 9, Samrat, 314, L.J. Road, Mumbai - 400 016
Regional Heads
Delhi NCR	Ms. Babita Malhotra	9810169882	011-33235208	babitamalhotra [at] dcbbank [dot] com	15 G, Hansalaya building, barakhamba road, new delhi-110001
Punjab & Haryana	Mr. Vikas Sofat	7837100050	0161- 6620222	vikas [dot] sofat [at] dcbbank [dot] com	SCO 10-11, Feroze Gandhi Market, Opposite Maruti Showroom, Ferozepur Road, Ludhiana-141001
Rest of Maharashtra (Pune,Nasik, Nanded, Aurangabad) & Goa	Mr. Ganaraj Desai	9930614373	9028000828	ganaraj [dot] desai [at] dcbbank [dot] com	DSK Rohit Building, Next to Hotel Central Park, Opp. J. M. Road, Shivajinagar, Pune-411004
Tamil Nadu, Karnataka & Kerala	Mr. Rajagopal T K	9952209997	044-30727607	rajagopal [dot] tk [at] dcbbank [dot] com	DCB BANK Limited, Old No 37/1,New No 2/1 Jumbulingam Street, Nungambakam, Chennai 600 034
State Head
Telangana	Mr. Lakshmi Narayana Balantrapu	9177734567	040-67414602	lakshmi [dot] balantrapu [at] dcbbank [dot] com	DCB Bank Limited. 8-2-120/84, 2ndfloor, Jyothi Majestic, Banjara Hills, Hyderabad-500034
Regional Heads (AIB)
Odisha (East - Agri & Inclusive Banking)	Mr. Durga Prasad Rath	9937012032	0674-3057040	durgar [at] dcbbank [dot] com	DCB Bank Limited, Laxmisagar, Cuttack RoadNear Falcon House
Andhra, Pradesh, Telangana, Karnataka (South - Agri & Inclusive Banking	Mr. Vidya BhushanPrasad	9885478450	040-66143871	vidyabhushan [at] dcbbank [dot] com	DCB Bank Limited, 5th Floor, Siddhartha Plaza,44, Sarojini Devi Road, Secunderabad 500003
Madhya Pradesh, Chattisgarh, Haryana (North - Agri & Inclusive Banking	Mr. Sunil Girdhar	8225001362	0755-4901122	sunil [dot] girdhar [at] dcbbank [dot] com	DCB Bank Limited, Devashish Complex, Plot No:-160 , Zone 1 ,M.P.Nagar, Bhopal- 62011Madhya Pradesh
Gujarat, Rajasthan, Maharashtra (West - Agri & Inclusive Banking	Mr. Ajay Bhamare	9004003513	0226-6187111	ajay [dot] bhamare [at] dcbbank [dot] com	DCB Bank Limited, Peninsula Business Park, Tower A, 6th Floor, Senapati Bapat Marg,Lower Parel, Mumbai – 400013

Address and Area of Operation of Banking Ombudsmen

Customer Care Centre

DCB Bank Limited,
P.O. Box No. 7643, Malad (West),
Mumbai 400064, India

Corporate Office

Address: 6th Floor, Tower A
Peninsula Business Park
Senapati Bapat Marg
Lower Parel, Mumbai - 400013
Phone: 022-6618 7000
Fax: 022-6658 9970

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