Services | Timings |
---|---|
For Loans (Asset) Customers |
8:00 am to 8:00 pm (Monday to Saturday) |
For Domestic Accounts (Liability) Customers |
8:00 am to 8:00 pm (Monday to Sunday) |
For NRI Customers | Available 24x7 |
*Emergency Services | Available 24x7 |
Service | Missed Call No. |
---|---|
Balance Enquiry | 7506660011 |
Mini Statement (last 5 transaction) |
7506660022 |
Request Cheque Book | 7506660033 |
Request email statement for last 1 month |
7506660044 |
Registration for WhatsApp banking |
7095222000 |
Services | Number |
---|---|
SMS Services for Register | |
SMS REG (Applicable if your mobile number is already updated in Bank's records) |
9821878789 |
Call DCB Bank's Customer Care | 022-68997777/040-68157777 |
Update your contact Number through DCB Bank ATM to auto Register for SMS alerts. | |
Frequently Asked Question | |
Service To | Keyword used for SMS |
Key SMS texts | |
Check your
primary account balance |
BAL |
Get last 5 transaction details | STMT |
Request for a cheque book | CHQBOOK |
Check status of cheque issued by you |
STAT (Mention Cheque No.) |
Request for stop cheque | STOP (Mention Cheque No.) |
Request stop payment of range of cheques |
STOPRANGE (Mention First Cheque No.) (Mention Last Cheque No.) |
Get fixed deposit details | TD (Mention Term Deposit No.) |
Seek help on DCB Bank SMS Facility |
H |
To block DCB Debit card | BLOCK DC: (Mention Last Four Digit Of Debit Card Number BLOCK AC: (Mention Last Four Digit Of Account Number) |
Customer can lodge their complaint by
You can also get in touch with the Branch Operations Manager (BOM) or Relationship Manager (RM)
at the Branch / Business Unit or the respective Regional Nodal Officers.
Sr. No. | Centre | Contact Details of the Office of the Banking Ombudsman |
Area of Operation | DCB Bank Regional Nodal Officer |
---|---|---|---|---|
1 | Ahmedabad | Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, "Riverfront House", Behind H.K. Arts College, Between Gandhi & Nehru Bridge, Pujya Pramukh Swami Marg (Riverfront Road - West), Ahmedabad-380 009 Tel. No. 079- 26582357 |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
Mr. Chetan Bahl
Zonal Head Retail Banking 8th Floor, Pariseema Annexe Opp IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad 380 006 Tel No: 079-66052582 Mobile: 9227529999 Email ID: chetanbahl [at] dcbbank [dot] com |
2 | Bengaluru | Office of Banking Ombudsman C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 Tel. No. 080-22277660/080-22180221 |
Karnataka | Mr. Chetan Bahl
Zonal Head Retail Banking (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034 Tel No: 079-66052582 Mobile: 9227529999 Email ID: chetanbahl [at] dcbbank [dot] com |
3 | Bhopal | Office of Banking Ombudsman C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 Tel. No. 0755-2573772/0755-2573779 |
Madhya Pradesh and Chhattisgarh |
Mr. Kishore Kumar
Zonal Head-AIB-North Agri & Inclusive Banking Official Address: DCB Bank Ltd, Plot No-160, Zone - 1, Devashish Complex, MP Nagar, Bhopal - 462011 Tel No: 0755-4912911 Mobile: 9923001769 Email ID: kishore [dot] kumar [at] dcbbank [dot] com |
4 | Bhubaneswar | Office of Banking Ombudsman C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel. No. 0674-2396207 |
Odisha | Mr. Durga Prasad Rath
Circle Head Agri & Inclusive Banking Laxmi sagar, Cuttack Road Near Falcon House Bhubaneswar 751006 Tel No: 0674-3057040 Mobile: 9937012032 Email ID: durgar [at] dcbbank [dot] com |
5 | Chandigarh | Office of Banking Ombudsman
C/o C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh Tel. No. - 0172-2721109, 0172-2721011, 0172-2727118 |
Himachal Pradesh,
Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana |
Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
6 | Chennai | Office of Banking Ombudsman C/o Reserve Bank of India Fort Glacis, Chennai 600 001 Tel No: 044-25395964 Fax No. 044-25395488 |
Tamil Nadu, Union
Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
Mr. Chetan Bahl
Zonal Head Retail Banking (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034 Tel No: 079-66052582 Mobile: 9227529999 Email ID: chetanbahl [at] dcbbank [dot] com |
7 | Dehradun | Office of Banking Ombudsman C/o Reserve Bank of India 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun - 248 001 STD Code: Tel No.: 0135-2742001 |
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar |
Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
8 | Guwahati | Office of Banking Ombudsman C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Tel.No. 0361-2542556/0361-2512929 |
Assam | Mr.Subhasish Das
State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID: Subhasish [dot] das [at] dcbbank [dot] com |
9 | Hyderabad | Office of Banking Ombudsman C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel. No. 040-23210013 |
Andhra Pradesh and Telangana |
Mr. Lakshmi Narayana
Balantrapu State Head Retail Banking (South I) 8-2-120/84 2nd floor, Jyoti Majestic, Banjara Hills Hyderabad,500 034 Tel No: 040-67414602 Mobile: 9177734567 Email ID: lakshmi [dot] balantrapu [at] dcbbank [dot] com |
10 | Jaipur | Office of Banking Ombudsman C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004 Tel. No. 0141-2577931 |
Rajasthan | Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
11 | Jammu | Office of Banking Ombudsman C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 Tel No.: 0191-2477905 |
Union Territory of Jammu and Kashmir |
Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
12 | Kanpur | Office of Banking Ombudsman C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 Tel. No. 0512-2305174/0512-2303004 |
Uttar Pradesh
(excluding Districts of Ghaziabad and Gautam Buddha Nagar) and Uttarakhand |
Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
13 | Kolkata | Office of Banking Ombudsman
C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 Tel. No. 033-22310217 |
West Bengal and Sikkim | Mr. Subhasish Das
State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID : Subhasish [dot] das [at] dcbbank [dot] com |
14 | Mumbai (I) | Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Tel No. 022- 23022028 |
Districts of Mumbai, Mumbai Suburban and Thane |
Mr. Ayon Dutta Gupta
Zonal Head Retail Banking DCB Bank Ltd. Shop 1 - 4 Madhuban CHS Ltd, Yari Road, Versova Mumbai - 400 061 Tel No: 022-26363568 Mobile: 9820549608 Email ID: ayong [at] dcbbank [dot] com |
15 | Mumbai (II) | Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Tel No:022-23028140 Fax: 022-23022024 |
Goa and
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) |
Mr. Ayon Dutta Gupta
Zonal Head Retail Banking DCB Bank Ltd. Shop 1 - 4 Madhuban CHS Ltd, Yari Road, Versova Mumbai - 400 061 Tel No: 022-26363568 Mobile: 9820549608 Email ID: ayong [at] dcbbank [dot] com |
16 | Patna | Office of Banking Ombudsman C/o Reserve Bank of India Patna-800 001 Tel. No. 0612-2322569/0612-2323734 |
Bihar and Jharkhand | Mr. Subhasish Das
State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID : Subhasish [dot] das [at] dcbbank [dot] com |
17 | New Delhi (I) | Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg, New Delhi Tel. No. 011-23725445 |
Delhi, Jammu and Kashmir and Ghaziabad and Gautam Buddha Nagar districts of Uttar Pradesh, Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) |
Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
18 | New Delhi (II) | Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg, New Delhi Tel. No. 011-23725445 |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Buddha Nagar districts of Uttar Pradesh |
Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
19 | New Delhi (III) | Office of Banking Ombudsman C/o Reserve Bank of India, Sansad Marg, New Delhi Tel. No.011-23725445 |
- | Mr. Ajay Ahluwalia
Zonal Head Retail Banking Plot No.28, Block CC, Kalkaji, Outer Ring Road, New Delhi- 110019 Tel No: 9152078435 Mobile: 9810468695 Email ID: ajaya [at] dcbbank [dot] com |
20 | Raipur | Office of Banking Ombudsman C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 Tel. No: 0771-2244246 |
Chhattisgarh | Mr. Rudra Narayan Pati Regional Head-North Agri & Inclusive Banking 1st Floor, Devashish Complex, Plot No: -160, Zone 1, M.P.Nagar, Bhopal - 462011 Tel No: 0755-4901122 Mobile: 7381075313 Email ID:rudranarayan [dot] pati [at] dcbbank [dot] com |
21 | Ranchi | Office of Banking Ombudsman C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 Tel No.: 8521346222/9771863111/ 7542975444 |
Jharkhand | Mr. Subhasish Das
State Head Retail Banking 39, Shakespeare Sarani, Ground floor, Premlata Building, Kolkata,700 017 Tel No: 7304507906 Mobile: 9922290551 Email ID : Subhasish [dot] das [at] dcbbank [dot] com |
22 | Thiruvananthapuram | Office of Banking Ombudsman C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Tel. No. 0471-2332723/0471-2323959 |
Kerala, Union
Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) |
Mr. Chetan Bahl
Zonal Head Retail Banking (South II) Old No 37/1, New No 2/1 Jambulingam Street, Nungambakkam, Chennai 600034 Tel No: 079-66052582 Mobile: 9227529999 Email ID: chetanbahl [at] dcbbank [dot] com |
If, for any reason, Customer Care Team or the Branch is unable to resolve your concern, within 10 working days,
you can approach Principal Nodal Officer at the Corporate & Registered Office:
If you desire, you may also get in touch with our Senior Management at the Corporate Office.
Name | Designation | Contact No. | Email Id |
---|---|---|---|
Mr. Murali M. Natrajan |
Managing Director & Chief Executive Officer (CEO) |
022-66187004 | muralim [dot] natrajan [at] dcbbank [dot] com |
Mr. Bharat Sampat |
Chief Financial Officer (CFO) |
022-66187007 | bharatsampat [at] dcbbank [dot] com |
Mr. Praveen Kutty | Head Retail & SME Banking |
022-66187010 | praveenkutty [at] dcbbank [dot] com |
Mr. R. Venkattesh |
Head Operations, T echnology & HR |
022-66448001 | rvenkattesh [at] dcbbank [dot] com |
Mr. Rajesh Verma | Head Treasury, Corporate Banking, FIG & Trade Finance |
022-66187024 | rajesh [dot] verma [at] dcbbank [dot] com |
Mr. J. K. Vishwanath |
Head - Corporate Banking |
022-66848203 | vishwanath [dot] jk [at] dcbbank [dot] com |
Mr. Abhijit Bose | Chief Credit Officer |
011-66133465 | abhijitbose [at] dcbbank [dot] com |
Ms. Anuradha T P | Chief Internal Auditor |
080-67350362 | anuradha [dot] tp [at] dcbbank [dot] com |
Ms. Meghana Rao | Head - Branch Operations |
022-66187184 | meghana [dot] rao [at] dcbbank [dot] com |
Ms. Rubi Chaturvedi |
Company Secretary | 022-66187116 | rubi [dot] chaturvedi [at] dcbbank [dot] com |
You will receive a communication within 10 working days of escalating your complaint.
Please mention all the particulars of the complaint, with your Customer ID, Account Number, Branch Name, Title of the Account,
the preferred Contact Address, Telephone Number and E-mail ID.
If customer are not satisfied with solution within a month, you may get in touch with the Banking Ombudsman appointed
by the Reserve Bank of India.
If you are not satisfied with the resolution provided to your complaint by DCB Bank Limited as your Depository Participant (DP),
then you may escalate your complaint to SEBI on their Complaint Redressal portal "SCORES - SEBI Complaint Redressal System"
For any demat related grievances, reach out at Escalation Matrix.
Details of | Contact Person | Contact No. | Email ID | Working Hours | Address |
---|---|---|---|---|---|
Customer Care | Customer Care Official |
022-68997777
040-68157777 |
customercare [at] dcbbank [dot] com | 8am to 8pm (Monday to Sunday) | P.O. Box No. 7643, Malad (West), Mumbai 400064 |
Nodal Officer | PreetiDhar | 022-66848848 | nodal [dot] officer [at] dcbbank [dot] com | 10am to 5pm (Monday to Saturday, except for bank holidays and 2nd& 4th Saturday) |
6thFloor, Tower A, Peninsula Business Park, , SenapatiBapat Marg, Lower Parel, Mumbai-400013 |
Compliance Officer | Neha Kabra | 022-66187031 | neha [dot] kabra [at] dcbbank [dot] com | ||
Managing
Director & CEO |
Murali M. Natrajan | 022-66848451 | mdceo [at] dcbbank [dot] com |
States | Officer Name | Mobile No. | Landline No | Address | |
---|---|---|---|---|---|
Zonal Heads | |||||
New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh and Noida |
Mr. Ajay
Ahluwalia |
9810468695 | 011-64649098 | ajaya [at] dcbbank [dot] com | S-484, Ground Floor, GreaterKailash, Part-II, New Delhi-110048 |
Maharashtra, Goa and Madhya Pradesh |
Mr. Ayon Duttagupta |
9820549608 | 022-6363568 | ayong [at] dcbbank [dot] com | DCB Bank Ltd, Shop No 1 - 4, Madhuban CHS , Off Yari Road, NearAga Khan Baug, Andheri (W), Mumbai - 400061. |
Gujarat, Union Territoriesof Dadra and Nagar Haveli, Daman and Diu, Tamil Nadu, Karnataka & Kerala |
Mr. Chetan Bahl |
9227529999 | 079-66052582 | chetanbahl [at] dcbbank [dot] com | 8th floor, Pariseema Annexe, Opp.IFC Bhavan, C. G. Road, Ahmedabad-380 006 |
Maharashtra (MumbaiSouth), West Bengal & Bihar |
Mr. Debashis Das |
9819152557 | 9029008510 | ddas [at] dcbbank [dot] com | DCB Bank Limited, 9, Samrat, 314, L.J. Road, Mumbai - 400 016 |
Regional Heads | |||||
Delhi NCR | Ms. Babita
Malhotra |
9810169882 | 011-33235208 | babitamalhotra [at] dcbbank [dot] com | 15 G, Hansalaya building, barakhamba road, new delhi-110001 |
Punjab & Haryana | Mr. Vikas Sofat | 7837100050 | 0161- 6620222 | vikas [dot] sofat [at] dcbbank [dot] com | SCO 10-11, Feroze Gandhi Market, Opposite Maruti Showroom, Ferozepur Road, Ludhiana-141001 |
Rest of Maharashtra (Pune,Nasik, Nanded, Aurangabad) & Goa |
Mr. Ganaraj Desai |
9930614373 | 9028000828 | ganaraj [dot] desai [at] dcbbank [dot] com | DSK Rohit Building, Next to Hotel Central Park, Opp. J. M. Road, Shivajinagar, Pune-411004 |
Tamil Nadu, Karnataka & Kerala |
Mr. Rajagopal T K |
9952209997 | 044-30727607 | rajagopal [dot] tk [at] dcbbank [dot] com | DCB BANK Limited, Old No 37/1,New No 2/1 Jumbulingam Street, Nungambakam, Chennai 600 034 |
State Head | |||||
Telangana | Mr. Lakshmi Narayana Balantrapu |
9177734567 | 040-67414602 | lakshmi [dot] balantrapu [at] dcbbank [dot] com | DCB Bank Limited. 8-2-120/84, 2ndfloor, Jyothi Majestic, Banjara Hills, Hyderabad-500034 |
Regional Heads (AIB) | |||||
Odisha (East - Agri & Inclusive Banking) |
Mr. Durga Prasad Rath |
9937012032 | 0674-3057040 | durgar [at] dcbbank [dot] com | DCB Bank Limited, Laxmisagar, Cuttack RoadNear Falcon House |
Andhra, Pradesh, Telangana, Karnataka (South - Agri & Inclusive Banking |
Mr. Vidya BhushanPrasad |
9885478450 | 040-66143871 | vidyabhushan [at] dcbbank [dot] com | DCB Bank Limited, 5th Floor, Siddhartha Plaza,44, Sarojini Devi Road, Secunderabad 500003 |
Madhya Pradesh, Chattisgarh, Haryana (North - Agri & Inclusive Banking |
Mr. Sunil Girdhar |
8225001362 | 0755-4901122 | sunil [dot] girdhar [at] dcbbank [dot] com | DCB Bank Limited, Devashish Complex, Plot No:-160 , Zone 1 ,M.P.Nagar, Bhopal- 62011Madhya Pradesh |
Gujarat, Rajasthan, Maharashtra (West - Agri & Inclusive Banking |
Mr. Ajay Bhamare |
9004003513 | 0226-6187111 | ajay [dot] bhamare [at] dcbbank [dot] com | DCB Bank Limited, Peninsula Business Park, Tower A, 6th Floor, Senapati Bapat Marg,Lower Parel, Mumbai – 400013 |