IVRS Menu: 022-6899 7777 / 040-6815 7777

• Press 1 : If you are a existing customer.
• Press 2 : If you wish to start a banking relationship.
• Press 9 : To report fraud in your account.

Through Contact DCB Customer Care

• Dial 022-68997777, 040-68157777 and follow the instructions
• (NRI customers please dial +91-22-6127 1000)
• You can send an email to customercare [at] dcbbank [dot] com (for NRI customers nri [at] dcbbank [dot] com)

Through SMS

• Send SMS (xxxx = the last 4 digits of your DCB Debit Card) or (xxxx = the last 4 digits of your DCB Account number link to the Card) Send the text/ SMS to 9821878789 from your registered mobile number.

Through Online

• Login to DCB Mobile Banking App, and instantly block your card by clicking on the Cards, then click on the Block Debit Card.

Through DCB Personal Internet Banking

• Visit DCB Bank website , then select Personal Internet Banking, then login with your credentials and select Block Debit Card option in General Services section and follow the instructions

Through DCB WhatsApp Banking

• Give a missed call on 7095222000 to registered mobile number
  • Click on the link shared via text/ SMS or save the number mentioned in text/ SMS
  • Type "Hi" and send (via WhatsApp)
  • Reply "3" to block your DCB Debit Card and follow the instructions
• You can also visit the nearest DCB Bank branch and submit DCB Debit Card blocking request

Level 1

• For any query/complaint, you can contact at 022-68997777, 040-68157777 or email at customercare [at] dcbbank [dot] com .
• You can also fill this Complaint Form .
• If your query is not resolved, then you can also visit the Customer Care Centre detail given below:
  Address: DCB Bank Limited,
  P.O. Box No. 7643, Malad
  (West), Mumbai - 400064

Level 2

• If you are not sastisfied, then you can contact to the Regional Nodal Officers of your region from the following details below:
  

  Sr. No.	Location	Contact No.	Email	Area of Operation	Address
  1	Ahmedabad	8655810246, 9825140005	pratik [dot] shah [at] dcbbank [dot] com	Gujarat, Union Territories of Dadra, Nagar Haveli, Daman, Diu	Regional Head AIB Banking G1 and G2, Rockford Business Centre, Ring Road, Udhana Darwaja, Suman Desai NI Wadi, Surat- 395001
  2	Bengaluru	9136961400, 9811617883	shetal [dot] razdan [at] dcbbank [dot] com	Karnataka	State Head Retail Banking 458/459, 18th Main, 4th T Block, Jayanagar, Bengaluru- 560041
  3	Bhopal	0755- 4912911, 9923001769	kishore [dot] kumar [at] dcbbank [dot] com	Madhya Pradesh ,Chhattisgarh	Zonal Head-North Agri and Inclusive Banking Plot No-160, Zone - 1, Devashish Complex, MP Nagar, Bhopal- 462011
  4	Bhubaneswar	9937012032	durgar [at] dcbbank [dot] com	Odisha	Head AIB Branch Banking 3rd Floor, Plot No-327, District Centre, Chandrasekharpur, Bhubaneswar- 751016
  5	Chandigarh	7304516501, 9541420053	shishir [dot] aggarwal [at] dcbbank [dot] com	Himachal Pradesh, Punjab , Union Territory of Chandigarh, Panchkula, Yamuna Nagar, Ambala Districts of Haryana	Regional Head Retail Banking Ground, First, Second Floor, SCO-238, Sec-12, Karnal- 132001
  6	Chennai	040-67414602, 9177734567	lakshmi [dot] balantrapu [at] dcbbank [dot] com	Tamil Nadu, Union Territories of Puducherry , Andaman, Nicobar Islands	Senior Regional Head Retail Banking 8-2-120/84, 2nd floor, Jyoti Majestic, Banjara Hills Hyderabad- 500034
  7	Dehradun	8657995011, 9719004676	nikhil [dot] khanna [at] dcbbank [dot] com	Uttarakh,,seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, Amroha Jyotiba Phule Nagar	State Head Retail Banking Upper Ground Floor, International trade Tower, 1 Old Survey Road, 2 Khan Bandhu Marg, Adjoining Cross Road Mall, Dehra Dun- 248001
  8	Guwahati	7304511701, 9830650178	debrajd [at] dcbbank [dot] com	Assam	Circle Head Retail Banking 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata- 700001
  9	Hyderabad	040-67414602, 9177734567	lakshmi [dot] balantrapu [at] dcbbank [dot] com	Andhra Pradesh, Telangana	Senior Regional Head Retail Banking 8-2-120/84,2nd floor, Jyoti Majestic, Banjara Hills, Hyderabad- 500034
  10	Jaipur	9136800187, 9829096600	sangram [dot] singh [at] dcbbank [dot] com	Rajasthan	Regional Head Retail Banking Geejgarh Tower, Hawa Sarak, Civil lines, Jaipur- 302006
  11	Jammu	7304516501, 9541420053	shishir [dot] aggarwal [at] dcbbank [dot] com	Union Territory of Jammu, Kashmir	Regional Head Retail Banking Ground, First, Second Floor, SCO-238, Sec-12, Karnal- 132001
  12	Kanpur	8655810259, 9810169882	babitamalhotra [at] dcbbank [dot] com	Uttar Pradesh (excluding Districts of Ghaziabad ,Gautam Buddha Nagar), Uttarakhand	Senior Regional Head Retail Banking A-34, Anand Vihar, Near Anand Vihar Gurudwara, Delhi110092
  13	Kolkata	7304511701, 9830650178	debrajd [at] dcbbank [dot] com	West Bengal, Sikkim	Circle Head Retail Banking 15, Brabourne Road, Gr. Floor, Banerjee Bhawan, Kolkata- 700001
  14	Mumbai (I)	7304501002, 7304501003, 9870145456	praveshs [at] dcbbank [dot] com	Districts of Mumbai, Mumbai Suburban,Thane	Senior Regional Head Retail Banking Ground Floor, Roop Apts, S V Road, Below Ruby Hospital, Jogeshwari (West), Mumbai- 400102
  15	Patna	7304511701, 9830650178	debrajd [at] dcbbank [dot] com	Bihar ,Jharkhand	Circle Head Retail Banking 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata- 700001
  16	New Delhi (I)	8655810259, 9810169882	babitamalhotra [at] dcbbank [dot] com	Delhi, Jammu ,Kashmir , Ghaziabad ,Gautam Buddha Nagar districts of Uttar Pradesh, Haryana Panchkula, Yamuna Nagar, Ambala	Senior Regional Head Retail Banking A-34, Anand Vihar, Near Anand Vihar Gurudwara, Delhi110092
  17	Raipur	7381010539	sumit [dot] samantaray [at] dcbbank [dot] com	Chhattisgarh	Regional Head AIB Banking Mobin Mansion, Ward No. 40, EAC Colony, Opp. Khalsa School Pandri Road, Raipur- 492001
  18	Ranchi	7304511701, 9830650178	debrajd [at] dcbbank [dot] com	Jharkhand	Circle Head Retail Banking 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata- 700001
  19	Thiruvanan thapuram	040-67414602, 9177734567	lakshmi [dot] balantrapu [at] dcbbank [dot] com	Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry	Senior Regional Head Retail Banking 8-2-120/84, 2nd floor, Jyoti Majestic, Banjara Hills, Hyderabad- 500033
  20	Shimla	7304516501 , 9541420053	shishir [dot] aggarwal [at] dcbbank [dot] com		Regional Head Retail Banking Ground, First, Second Floor, SCO-238, Sec-12, Karnal- 132001

Level 3

• If your query is not resolved within 10 working days , then you can contact to the Nodal Officer details given below:
  Designation: Nodal Officer
  Contact No.: 022-66187031
  Email: nodal [dot] officer [at] dcbbank [dot] com
  Address: DCB Bank Limited 6^th Floor,
  Peninsula Business Park, Tower A,
  Senapati Bapat Marg, Lower Parel,
  Mumbai - 400013
• Your query will be resolved within 10 working days.

Level 4

• You can lodge your complaint online by filling this Banking Ombudsman Complaint Form or you can also lodge your complaint online through Area of Operation of RBI Ombudsman or Complaint Management System (CMS) Portal.