DCB Bank Customer Care No. 022-6899 7777

Organization: 
Toll free Number(s): 
  • 1930 (For Online Financial Fraud)
All India Number(s): 
  • 022-6899 7777 (For Mobile Banking/Card Blocking/Fraudulent Transactions, 8am-8pm)
  • 040-6815 7777 (Alternate No. For Mobile Banking/Card Blocking/Fraudulent Transactions, 8am-8pm)
  • 86576 97777 (For WhatsApp Banking)
  • 98116 12144 (Missed Call No. For WhatsApp Banking)
International Numbers: 
+91-22-61271000 (For NRI Customer Services)

IVRS Menu: 022-6899 7777 / 040-6815 7777

  • Press 1 : If you are a existing customer.
  • Press 2 : If you wish to start a banking relationship.
  • Press 9 : To report fraud in your account.

Email

  • customercare [at] dcbbank [dot] com (For Customer Support)

Important Links

Important Contact Details

Sr. No. Services Contact Details
1 Balance Enquiry 7506660011
2 Mini Statement 7506660022
3 Request for Cheque Book 7506660033
4 Request email statement for last 1 month 7506660044
5 For Demat Account demat [at] dcbbank [dot] com
6 For Loan Account Queries loans [at] dcbbank [dot] com

SMS Services

Key SMS Text

Sr No. Service Keywords
1 Check your primary account balance BAL
2 Get the last 5 transaction details STMT
3 Request for a cheque book CHQBOOK
4 Check status of cheque issued by you STAT (mention cheque number)
5 Request for stop cheque STOP (mention cheque number)
6 Request stop payment of a range of cheques STOPRANGE (mention first cheque number)   
SPACE (mention last cheque number)
7 Get fixed deposit details TD (mention Fixed Deposit number)
8 Help menu DCB SMS Facility H
9 To block DCB Debit Card BLOCK DC (mention last four digits of Debit Card number)  
10 To deactivate online banking access DEACT < space> your DCB customer ID
Please note: To get details for your second account, please type your 14-digit account number prior to the above text.

Lost or Stolen Card

Through Contact DCB Customer Care

  • Dial 022-68997777, 040-68157777 and follow the instructions
  • (NRI customers please dial +91-22-6127 1000)
  • You can send an email to customercare [at] dcbbank [dot] com (for NRI customers nri [at] dcbbank [dot] com)

Through SMS

  • Send SMS (xxxx = the last 4 digits of your DCB Debit Card) or (xxxx = the last 4 digits of your DCB Account number link to the Card) Send the text/ SMS to 9821878789 from your registered mobile number.

Through Online

  • Login to DCB Mobile Banking App, and instantly block your card by clicking on the Cards, then click on the Block Debit Card.

Through DCB Personal Internet Banking

Through DCB WhatsApp Banking

  • Give a missed call on 7095222000 to registered mobile number
    • Click on the link shared via text/ SMS or save the number mentioned in text/ SMS
    • Type "Hi" and send (via WhatsApp)
    • Reply "3" to block your DCB Debit Card and follow the instructions
  • You can also visit the nearest DCB Bank branch and submit DCB Debit Card blocking request

For Grievance Redressal

Level 1

  • For any query/complaint, you can contact at 022-68997777, 040-68157777 or email at customercare [at] dcbbank [dot] com .
  • You can also fill this Complaint Form .
  • If your query is not resolved, then you can also visit the Customer Care Centre detail given below:
    Address: DCB Bank Limited,
    P.O. Box No. 7643, Malad
    (West), Mumbai - 400064

Level 2

  • If you are not sastisfied, then you can contact to the Regional Nodal Officers of your region from the following details below:
    Sr. No. Location Contact No. Email Area of Operation Address
    1 Ahmedabad 8655810246, 9825140005 pratik [dot] shah [at] dcbbank [dot] com Gujarat, Union Territories of
    Dadra, Nagar Haveli,
    Daman, Diu
    Regional Head AIB Banking G1 and G2, Rockford Business Centre, Ring Road, Udhana Darwaja, Suman Desai NI Wadi, Surat- 395001
    2 Bengaluru 9136961400, 9811617883 shetal [dot] razdan [at] dcbbank [dot] com Karnataka State Head Retail Banking 458/459, 18th Main, 4th T Block, Jayanagar, Bengaluru- 560041
    3 Bhopal 0755- 4912911, 9923001769 kishore [dot] kumar [at] dcbbank [dot] com Madhya Pradesh ,Chhattisgarh Zonal Head-North Agri and Inclusive Banking Plot No-160, Zone - 1, Devashish Complex, MP Nagar, Bhopal- 462011
    4 Bhubaneswar 9937012032 durgar [at] dcbbank [dot] com Odisha Head AIB Branch Banking 3rd Floor, Plot No-327, District Centre, Chandrasekharpur, Bhubaneswar- 751016
    5 Chandigarh 7304516501,
    9541420053
    shishir [dot] aggarwal [at] dcbbank [dot] com Himachal Pradesh, Punjab ,
    Union Territory of Chandigarh,
    Panchkula, Yamuna Nagar,
    Ambala Districts of Haryana
    Regional Head Retail Banking Ground, First, Second Floor, SCO-238, Sec-12, Karnal- 132001
    6 Chennai 040-67414602, 9177734567 lakshmi [dot] balantrapu [at] dcbbank [dot] com Tamil Nadu, Union Territories
    of Puducherry , Andaman,
    Nicobar Islands
    Senior Regional Head Retail Banking 8-2-120/84, 2nd floor, Jyoti Majestic, Banjara Hills Hyderabad- 500034
    7 Dehradun 8657995011, 9719004676 nikhil [dot] khanna [at] dcbbank [dot] com Uttarakh,,seven districts of
    Uttar Pradesh viz., Saharanpur,
    Shamli (Prabudh Nagar), Muzaffarnagar,
    Baghpat, Meerut, Bijnor, Amroha
    Jyotiba Phule Nagar
    State Head Retail Banking Upper Ground Floor, International trade Tower, 1 Old Survey Road, 2 Khan Bandhu Marg, Adjoining Cross Road Mall, Dehra Dun- 248001
    8 Guwahati 7304511701, 9830650178 debrajd [at] dcbbank [dot] com Assam Circle Head Retail Banking 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata- 700001
    9 Hyderabad 040-67414602, 9177734567 lakshmi [dot] balantrapu [at] dcbbank [dot] com Andhra Pradesh, Telangana Senior Regional Head Retail Banking 8-2-120/84,2nd floor, Jyoti Majestic, Banjara Hills, Hyderabad- 500034
    10 Jaipur 9136800187, 9829096600 sangram [dot] singh [at] dcbbank [dot] com Rajasthan Regional Head Retail Banking Geejgarh Tower, Hawa Sarak, Civil lines, Jaipur- 302006
    11 Jammu 7304516501, 9541420053 shishir [dot] aggarwal [at] dcbbank [dot] com Union Territory of Jammu, Kashmir Regional Head Retail Banking Ground, First, Second Floor, SCO-238, Sec-12, Karnal- 132001
    12 Kanpur 8655810259, 9810169882 babitamalhotra [at] dcbbank [dot] com Uttar Pradesh (excluding Districts of
    Ghaziabad ,Gautam Buddha Nagar),
    Uttarakhand
    Senior Regional Head Retail Banking A-34, Anand Vihar, Near Anand Vihar Gurudwara, Delhi110092
    13 Kolkata 7304511701, 9830650178 debrajd [at] dcbbank [dot] com West Bengal, Sikkim Circle Head Retail Banking 15, Brabourne Road, Gr. Floor, Banerjee Bhawan, Kolkata- 700001
    14 Mumbai (I) 7304501002, 7304501003, 9870145456 praveshs [at] dcbbank [dot] com Districts of Mumbai, Mumbai
    Suburban,Thane
    Senior Regional Head Retail Banking Ground Floor, Roop Apts, S V Road, Below Ruby Hospital, Jogeshwari (West), Mumbai- 400102
    15 Patna 7304511701, 9830650178 debrajd [at] dcbbank [dot] com Bihar ,Jharkhand Circle Head Retail Banking 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata- 700001
    16 New Delhi (I) 8655810259, 9810169882 babitamalhotra [at] dcbbank [dot] com Delhi, Jammu ,Kashmir , Ghaziabad
    ,Gautam Buddha Nagar districts of
    Uttar Pradesh, Haryana Panchkula,
    Yamuna Nagar, Ambala
    Senior Regional Head Retail Banking A-34, Anand Vihar, Near Anand Vihar Gurudwara, Delhi110092
    17 Raipur 7381010539 sumit [dot] samantaray [at] dcbbank [dot] com Chhattisgarh Regional Head AIB Banking Mobin Mansion, Ward No. 40, EAC Colony, Opp. Khalsa School Pandri Road, Raipur- 492001
    18 Ranchi 7304511701, 9830650178 debrajd [at] dcbbank [dot] com Jharkhand Circle Head Retail Banking 15, Brabourne Road, Gr Floor. Banerjee Bhawan, Kolkata- 700001
    19 Thiruvanan thapuram 040-67414602, 9177734567 lakshmi [dot] balantrapu [at] dcbbank [dot] com Kerala, Union Territory of Lakshadweep, Union Territory of Puducherry Senior Regional Head Retail Banking 8-2-120/84, 2nd floor, Jyoti Majestic, Banjara Hills, Hyderabad- 500033
    20 Shimla 7304516501 , 9541420053 shishir [dot] aggarwal [at] dcbbank [dot] com   Regional Head Retail Banking Ground, First, Second Floor, SCO-238, Sec-12, Karnal- 132001

Level 3

  • If your query is not resolved within 10 working days , then you can contact to the Nodal Officer details given below:
    Designation: Nodal Officer
    Contact No.: 022-66187031
    Email: nodal [dot] officer [at] dcbbank [dot] com
    Address: DCB Bank Limited 6th Floor,
    Peninsula Business Park, Tower A,
    Senapati Bapat Marg, Lower Parel,
    Mumbai - 400013
  • Your query will be resolved within 10 working days.

Level 4

Senior Management Officers

Sr. No. Name Designation Contact No. Emails
1 Mr. Murali M. Natrajan Managing Director And
Chief Executive Officer (CEO)
022-66187004 muralim [dot] natrajan [at] dcbbank [dot] com
2 Mr. Bharat Sampat Chief Financial Officer (CFO) 022-66187007 bharatsampat [at] dcbbank [dot] com
3 Mr. Praveen Kutty Head Retail And SME Banking 022-66187010 praveenkutty [at] dcbbank [dot] com
4 Mr. R. Venkattesh Head Operations, Technology And HR 022-66448001 rvenkattesh [at] dcbbank [dot] com
5 Mr. Rajesh Verma Head Treasury, Corporate Banking,
FIG And Trade Finance
022-66187024 rajesh [dot] verma [at] dcbbank [dot] com
6 Mr. J. K. Vishwanath Chief Credit Officer 022-66848203 vishwanath [dot] jk [at] dcbbank [dot] com
7 Mr. Abhijit Bose Head - Retail Assets And Strategic Alliances 011-66133465 abhijitbose [at] dcbbank [dot] com
8 Ms. Anuradha T P Chief Internal Auditor 080-67350362 anuradha [dot] tp [at] dcbbank [dot] com
9 Mr. Ravi Kumar Chief Operating Officer - Branch Banking 040-66143869 ravi [dot] kumar [at] dcbbank [dot] com
10 Ms. Rubi Chaturvedi Company Secretary 022-66187116 rubi [dot] chaturvedi [at] dcbbank [dot] com

For NRI Contacts

Contact No.: +91-22-61271000, +91 22 68997777
Email: nri [at] dcbbank [dot] com

Download Forms

Offices Address

Sr. No. Name Contact No. Address (DCB Bank Limited)
1 Corporate Office 022-66187000,
Fax: 022-66589970
6th Floor, Tower A, Peninsula Business Park,
SenapatiBapat Marg, Lower Parel, Mumbai - 400013
2 Postal Address   P.O. Box No. 7643, Malad (West), Mumbai 400064, India.

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