Dhanlaxmi Bank Credit Card Customer Care No. 044-4241 3000

Organization:

Dhanlaxmi Bank

All India Number(s):

044-4241 3000 (For Customer Support/Credit Card Related Query)

Website:

Official Website

iOS App:

DhanSmart

Android App:

Dhanlaxmi Bank Mobile Banking

IVRS Menu:

selected your preferred language language

Press 1: If you are an existing customer
- Press 0: For loss of card and fraud reporting
- Press 1: For account related information
- Press 2: For credit card
- Press 3: For loan
- Press 4: For general information
Press 2: If you are a new customer

Email

customercare [at] dhanbank [dot] co [dot] in (For Customer Care)

Important Links

To Block or Hotlisting

By Contact No: You can call at 044-42413000 for blocking the card.
By Email: You can send an email to customercare [at] dhanbank [dot] co [dot] in
By Net Banking :Go to the 'Block Card' page→Select "Credit Card" →follow the on-screen instructions
By Android and iOS App: Login → Navigate to the Credit Card services → Select "Card HotListing" to block your card permanently.
By Online Form: You can block your credit card by submitting the online form .

Grievance Redressal

Level 1:

For any complaint you can call at 18004251747, 044-42413000 or mail at customercare [at] dhanbank [dot] co [dot] in or visit your nearest branch
You can also fill this Online Dispute Resolution Form or Complaint Form

Level 2:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Regional Nodal Officers at the details given below:

Sr No.	Office	Designation	Contact No.	Email	Address (Dhanlaxmi Bank Ltd)	Region Covered
1	Regional Office: North	(AGM) - Regional Head North	9582228950	rodelhi [at] dhanbank [dot] co [dot] in	Regional Office, Door No: 10185 A, Arya Samaj Road, Karol Bagh, New Delhi -110005.	West Bengal, Madhya Pradesh, Uttar Pradesh, New Delhi, Rajasthan & Chandigarh
2	Regional Office: West	(AGM) - Regional Head West	9619357088	ro [dot] west [at] dhanbank [dot] co [dot] in	Thirumallai House, Rd No: 29, Near Sion Hill Fort,Sion (East), Mumbai - 400022.	Maharashtra & Gujarat
3	Regional Office, Hyderabad	(AGM) - Regional Head Hyderabad	8297203366	hydoffice [at] dhanbank [dot] co [dot] in	Trend Set Towers Ground Floor, 8-2-289/10, Road No. 2, Banjara Hills, Hyderabad, Telangana - 500 034	Andhra Pradesh , Telangana & Karnataka
4	Regional Office Tamil Nadu	(DGM) - Regional Head Tamil Nadu	8939703733	ro [dot] chennai [at] dhanbank [dot] co [dot] in	Regional Office, Om Sakthi Towers, No:163, Anna Salai, Chennai - 600002.	Tamil Nadu
5	Corporate Office, Thrissur, Kerala	(CM) -Customer Service Officer	9539007125	customer [dot] complaint [at] dhanbank [dot] co [dot] in	Corporate Office, Punkunnam, Thrissur Kerala - 680002	Kerala

Level 3:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
Contact No.: 0487-7107151
Email: customer [dot] complaint [at] dhanbank [dot] co [dot] in

Level 4:

If your complaint is still not resolved within 30 days you can also lodge your complaint online through RBI Complaint Management System (CMS) Portal or RBI Ombudsman .

Forms Center

Address

Dhanlaxmi Bank Ltd.
Dhanalakshmi Buildings
Naickanal, Thrissur - 680 001
Kerala
Phone : 0487-6617000
Fax : 0487-6617222

Parent Article:

Dhanlaxmi Bank Customer Care No. 044-4241 3000