Email

• customercare [at] dhanbank [dot] co [dot] in (For Customer Care)

Important Links

• Customer Service
• Branch/ATM Locator

Grievance Redressal

Level 1:

• For any complaint you can call at 18004251747 or mail at customercare [at] dhanbank [dot] co [dot] in or visit your nearest branch
• You can also fill this Online Dispute Resolution Form or Complaint Form

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Regional Nodal Officers at the details given below:
  

  Sr.No.	Region	Office	Designation	Contact No.	Email	Address
  1	West Bengal, Madhya Pradesh, Uttar Pradesh, New Delhi, Rajasthan & Chandigarh	Regional Office: North	(AGM) - Regional Head North	9582228950	rodelhi [at] dhanbank [dot] co [dot] in	Dhanlaxmi Bank Ltd, Regional Office, Door No: 10185 A, Arya Samaj Road, Karol Bagh, New Delhi -110005.
  2	Maharashtra & Gujarat	Regional Office: West	(AGM) - Regional Head West	9619357088	ro [dot] west [at] dhanbank [dot] co [dot] in	Dhanlaxmi Bank Ltd., Thirumallai House, Rd No: 29, Near Sion Hill Fort,Sion (East), Mumbai - 400022.
  3	Andhra Pradesh , Telangana & Karnataka	Regional Office, Hyderabad	(AGM) - Regional Head Hyderabad	8297203366	hydoffice [at] dhanbank [dot] co [dot] in	Dhanlaxmi Bank Ltd. Trend Set Towers Ground Floor, 8-2-289/10, Road No. 2, Banjara Hills, Hyderabad, Telangana - 500 034
  4	Tamil Nadu	Regional Office Tamil Nadu	(DGM) - Regional Head Tamil Nadu	8939703733	ro [dot] chennai [at] dhanbank [dot] co [dot] in	Dhanlaxmi Bank Ltd, Regional Office, Om Sakthi Towers, No:163, Anna Salai, Chennai - 600002.
  5	Kerala	Corporate Office, Thrissur, Kerala	(CM) -Customer Service Officer	9539007125	customer [dot] complaint [at] dhanbank [dot] co [dot] in	Dhanlaxmi Bank Ltd., Corporate Office, Punkunnam, Thrissur Kerala - 680002

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: 0487-7107151
  Email: customer [dot] complaint [at] dhanbank [dot] co [dot] in

Level 4:

• If your complaint is still not resolved within 30 days you can also lodge your complaint online through Address Of Area Of Operation RBI Ombudsman

Forms Center

Address

Dhanlaxmi Bank Ltd.
Dhanalakshmi Buildings
Naickanal, Thrissur - 680 001
Kerala
Phone : 0487-6617000
Fax : 0487-6617222