International Numbers:
+91-44-39923900 (For International Support, Mon-Sat, 9am-6pm)
IVRS Menu : 1800 419 0200 / 1800 200 2434
Select your preferred language
- Press 1 : If you are an existing investor
- Press 1: To access information on your folio
- Press 2: To know about nomination
- Press 3: To know the latest NAV of funds
- Press 4: To know about online SIP registration process
- Press 9: To talk to a customer care executive
- Press 2 : If you are a prospective investor
Email
- investor [dot] line [at] mutualfunds [dot] hsbc [dot] co [dot] in (For Customer Service)
- onlinemf [at] mutualfunds [dot] hsbc [dot] co [dot] in (For Online Investment Queries)
Important Links
SMS Service
| Sr.No. |
Service Name |
Keyword |
| Latest NAV |
| 1 |
This service will allow you to obtain the latest NAV of the specified scheme |
Send SMS as HSBCMF NAV <Scheme Code> to 56767 |
| Valuation Service |
| 2 |
This will send back the current value of all your holdings across all the schemes in the specified folio. |
Send SMS as HSBCMF VAL <folio_number> to 56767 |
Annual Report:
This service will allow you to request annual report copy for all the schemes in the specified folio. |
| 3 |
For Electronic Copy |
Send SMS as HSBCMFARE <folio_number> to 567678080 |
| 4 |
For Physical Copy | Send SMS as HSBCMFARP <folio_number> to 567678080 |
Half Yearly Portfolio
This service will allow you to request half yearly portfolio copy for all the schemes in the specified folio. |
| 5 |
For Electronic Copy | Send SMS as HSBCMFHPE <folio_number> to 567678080 |
| 6 |
For Physical Copy | Send SMS as HSBCMFHPP <folio_number> to 567678080 |
Grievance Redressal
Level 1:
- For any complaint you can contact at the details given below:
Contact No.: 18002002434, 18004190200, +91 44 39923900 (If you are in an international location)
Timing: Mon-Sat, 9am-6pm
- You can also fill this Complaint Form or visit your nearest Branch Location .
Level 2:
- If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Investor Relations Officer at the details given below:
Email: iromf [at] mutualfunds [dot] hsbc [dot] co [dot] in
Address:
Investor Relations Officer HSBC Mutual Fund,
Unit No. 62, 1st Floor, Parade View, Rukmani Lakshmipathi Salai, Egmore,
Chennai, Tamil Nadu-600008 India
- You will receive a response/resolution within 5 working days.
Level 3:
- If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue at the details given below:
| Sr No. |
Designation |
Email |
| Contact No.: 022-66554300 |
| 1 |
Compliance Officer |
compliance [at] mutualfunds [dot] hsbc [dot] co [dot] in |
| 2 |
Chief Executive Officer |
ceomf [at] mutualfunds [dot] hsbc [dot] co [dot] in |
Level 4:
- You can also lodge your complaint online through:
Head Office
HSBC Mutual Fund
9-11 Floors, NESCO IT Park, Building no. 3
Western Express Highway, Goregaon (East),
Mumbai - 400 063
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