HSBC Mutual Fund Customer Care No. 1800 4190 200

Organization: 
Toll free Number(s): 
  • 1800 4190 200 (For Customer Support, Mon-Sat, 9am-6pm)
  • 1800 200 2434 (Alternate Customer Support, Mon-Sat, 9am-6pm)
  • 1800 419 9800 (For Distributor Support, Mon-Sat, 9am-6pm)
All India Number(s): 
  • 88799 00800 (For WhatsApp Support)
  • 93269 29294 (Alternate WhatsApp Support)
  • 92129 00020 (Missed Call No. For Total Valuation/Statement Of Portfolio)
International Numbers: 
+91-44-39923900 (For International Support, Mon-Sat, 9am-6pm)

IVRS Menu : 1800 419 0200 / 1800 200 2434

Select your preferred language

  • Press 1 : If you are an existing investor
    • Press 1: To access information on your folio
    • Press 2: To know about nomination
    • Press 3: To know the latest NAV of funds
    • Press 4: To know about online SIP registration process
    • Press 9: To talk to a customer care executive
  • Press 2 : If you are a prospective investor

Email

  • investor [dot] line [at] mutualfunds [dot] hsbc [dot] co [dot] in (For Customer Service)
  • onlinemf [at] mutualfunds [dot] hsbc [dot] co [dot] in (For Online Investment Queries)

Important Links

SMS Service

Sr.No. Service Name Keyword
Latest NAV
1 This service will allow you to obtain the latest NAV of the specified scheme Send SMS as HSBCMF NAV <Scheme Code> to 56767
Valuation Service
2 This will send back the current value of all your holdings across all the schemes in the specified folio. Send SMS as HSBCMF VAL <folio_number> to 56767
Annual Report:
This service will allow you to request annual report copy for all the schemes in the specified folio.
3 For Electronic Copy Send SMS as HSBCMFARE <folio_number> to 567678080
4 For Physical CopySend SMS as HSBCMFARP <folio_number> to 567678080
Half Yearly Portfolio
This service will allow you to request half yearly portfolio copy for all the schemes in the specified folio.
5 For Electronic CopySend SMS as HSBCMFHPE <folio_number> to 567678080
6 For Physical CopySend SMS as HSBCMFHPP <folio_number> to 567678080

Investor Service Centers-CAMS

Grievance Redressal

Level 1:

  • For any complaint you can contact at the details given below:
    Contact No.: 18002002434, 18004190200, +91 44 39923900 (If you are in an international location)
    Timing: Mon-Sat, 9am-6pm
  • You can also fill this Complaint Form or visit your nearest Branch Location .

Level 2:

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Investor Relations Officer at the details given below:
    Email: iromf [at] mutualfunds [dot] hsbc [dot] co [dot] in
    Address: Investor Relations Officer HSBC Mutual Fund,
    Unit No. 62, 1st Floor, Parade View, Rukmani Lakshmipathi Salai, Egmore,
    Chennai, Tamil Nadu-600008 India
  • You will receive a response/resolution within 5 working days.

Level 3:

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue at the details given below:
    Sr No. Designation Email
    Contact No.: 022-66554300
    1 Compliance Officer compliance [at] mutualfunds [dot] hsbc [dot] co [dot] in
    2 Chief Executive Officer ceomf [at] mutualfunds [dot] hsbc [dot] co [dot] in

Level 4:

Forms Center

Head Office

HSBC Mutual Fund
9-11 Floors, NESCO IT Park, Building no. 3
Western Express Highway, Goregaon (East),
Mumbai - 400 063

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