Hello,
I am travelling from Dallas to India. I have a layover at London for 3 hours. Is transit visa required for London?
Kindly guide..
Regards
Hemlata

Hi

I am booked to fly to London on 31 March, 2020 and returning 8 June. In view of the COVID scare, it seems unadvisable to fly at the moment. So what is the airline policy for reschedule/cancellation? It would be a nice gesture if Virgin announces waivers since this is a natural calamity. I tried calling Makemytrip (through whom I had done the booking) but am unable to get through. And your Indian telephones also do not respond, there is constant music being played. So can you respond for these queries please?

Kind attn.: Mr.Peter Norris/ Mr.Craig Kreeger/Mr.Shai Weiss.
Dear Sir/s,
Your statement states “We continue to deliver great experience for our customers”.
Stands true!!?? No.
We were three Indian ladies (Sr.Citizens) travelling on your business class ticket from Mumbai (India) > London > New York > Chicago > Detroit > London > Mumbai from 5/6 September to 22/23rd September 2018.
At Heathrow Terminal, when we went to check in at the travel desk before entering the aircraft we stood in the priority “Q”.
 We were only three passengers then.
 Suddenly two white couple came in “Q”.
 To our utter surprise after checking in one lady
 Your ground staff asked us to stand in Economic Class “Q”.
 On enquiring she did not reply!
 But called the officer who was checking economy passengers and gave our passport to him.
 Is this called being “RASIST”.
 Or to add fuel to fire your Chief Purser when we asked for feedback form, enquired what went wrong?
 We explained and asked him too, was that Counter Lady Rasist as the moment she saw two white people she literally dumped us.
 He rudely told us we have racism in my mind (only to realise that he too was white) which was the worst blow.
 Was this the great experience, you were referring??
We wanted to make sure never to travel with your airline and we wanted a full refund.

But we got a reply that “We are sorry and we cannot do anything to refund your ticket.”
There was also no special meal provided for Jains (as Jains fasting period was going on), though we had booked in advance.
You are talking very highly about your company Virgin Atlantic Airways Limited and its services but we are highly disappointed. Even after our feedback, complain, no one in your organisation tried to do something by going out of their way or even inquiring if they could do something for us to change our opinion about your airlines.
Let me introduce myself , I am a business lady having USD 15 million turnover and member of many Government Chambers and Industrial Association, also Ex-Chairperson of Bombay Industrial Associate (Ladies Wing), one of the Elite Business/ Industrial Association of Mumbai (Bombay) the commercial capital of India.
Definitely I will share this great experience with my associate members and others.
Regards,
ANJANA MOTWANI/PINA SHAH/RINA SHAH

*We are also sending a mail on Special_Assistance @fly.virgin.com, providing you with our itinerary.