Kotak Life Insurance Toll Free No. 1800 209 8800

Toll free Number(s): 
  • 1800 209 8800 (For Customer Support, Mon-Sat, 8am-10pm)
  • 1800 120 7856 (For Group Insurance Plans, 10am - 6pm)
All India Number(s): 
  • 022-66057280 (For Claims, 10am-6pm, Mon to Fri)
  • 75061 44444 (Buying Term Insurance Online)
  • 93210 03007 (Get details of your policy on WhatsApp)
  • 80109 21451 (Missed call no. to get details of policy on whatsapp)


1800 209 8800

First Select Your Preferred Languages

  • Press 1- For Information on Existing Policy or Proposal
  • Press 2- For Information on our Products and apply for a New Policy
  • Press 3- If you are a Life Advisor
  • Press 4- For Claims


  • clientservicedesk [at] kotak [dot] com (For Client Service Desk)
  • kli [dot] claimsmitra [at] kotak [dot] com (For Claims)
  • kli [dot] einsurance [at] kotak [dot] com (For Buying Term Insurance Online)
  • kli [dot] corporate-solutions [at] kotak [dot] com (For Group Insurance Plans)

Complaint Fraud

 Email : kli [dot] riskcontrol [at] kotak [dot] com with "Spurious Email" in the subject line.

Important Links

Branch Locator

SMS Alerts

Service Keyword SMS Syntax
For Registration REGL REGL <POLICY NO>
<DATE OF BIRTH> to 5676788.
For Premium Due date
and Amount Due
For NAV & Fund
Value as on date
NAVL NAVL <POLICY NO> to 5676788
For Premium Certificate CERTL CERTL <POLICY NO> to 5676788
For Unit Link Statement STMTL STMTL <POLICY NO> to 5676788
For Renewal Notice RENOTL RENOTL <POLICY NO> to 5676788

Grievance Redressal

Level 1

  • Customer can loge their complaint through given below channels:
    • Calling on 1800 2098800 (Monday to Saturday, 8am-10pm
    • For addressing your query , click here.
    • Compalint also can be lodge by visiting branch.

Level 2-

  • In case you are not satisfied with the resolution or have not received
    any response within 15 days, you may contact Grievance Officer at:

Level 3-

  • If you are not satisfied with the resolution at Level 2 – you can write to Senior Grievance Officer at kli [dot] grievance [at] kotak [dot] com .
  • You will receive a response within 7 days.

Level 4-

  • If you are not satisfied with the resolution at Level 3 – you can write to Customer Care head, kli [dot] grievance [at] kotak [dot] com.
  • You will receive a response within 10 days.

Level 5-

  • If you are not satisfied with the resolution at Level 4– you can write to Chief Grievance Redressal Officer,   kli [dot] chiefgro [at] kotak [dot] com.
  • You will receive a response within 10 days.

Level 6-

  • If you are still not satisfied with the resolution provided by the company
    you may approach your regional Insurance Ombudsman.

Claims Department Address

Claims Department Kotak Mahindra
Life Insurance Company Limited
Kotak Infiniti, Building no. 21,
7th Floor - Zone 2, Infinity Park,
Off Western Express Highway,
General A K Vaidya Marg,
Malad (E), Mumbai-400097

Corporate Office

4th Floor, Vinay Bhavya Complex
159 A, CST Road, Kalina
Santa Cruz (E), Mumbai - 400098

Registered Office

 2nd Floor, Plot
# C- 12, G- Block,
BKC, Bandra (E),
Mumbai - 400 051

Social Sites


Policies without information

Subject: Policy Numbers CD000002_MUMHL19000769_22 6570_B, GA000267_MUMHL19000769_226570 & CD000002_MUMHL19000769_22 6570_G

I have taken a loan from L&T Housing Finance Limited for a purchase of Property in mumbai. L&T Housing finance sanctioned me 83 Lakhs loan out of which 70 Lakhs disbursed. They(L&T Housing Finance) taken a insurance on loan for us from Kotak Life Insurance. L&T Housing finance didn’t conveyed the terms and conditions of the policy. We never met any Kotak employee before taking policy. We received the policy from Kotak on 6th of July. We read the terms and condition of the property which we are not agreed with.

Even before receiving the policy document we had approached L&T to cancel the insurance because its seems the policy is not going with our financial budget and give us some policy which is affordable. L&T RM made us promise that she will cancel the policy in free lookup period once the policy document arrive and we will get the full refund after deducting the some charges.

We approached and had a meeting couple of time with L&T Housing Finance regarding cancellation of this policy but they always postpone my case to cancel in future but not today but I want policy to get cancel in the period of free lookup as I wanted full refund. I have also registered the complaint with L&T Housing finance.

My mother is cancer patient and 51 years old . Still Kotak and L&T issued policy on my mother. She can’t walk and sit for longer time. She went to the L&T Housing Finance for the request to cancel the policy. They made her sit for around 1 hour to get talked saying the manager is not here and there and made her wait. After meeting they promised to cancel the policy but next day they again they said policy can’t be cancelled. And to wait fro 1-2 month to get it process if she still wants to cancel.

With no strong response from L&T housing Finance my mother(a cancer patient and a 50 year old) went to Kotak Life insurance branch in Chembur, Mumbai on July 11 2019. We met Mr.Iyer and he promised to get it solved and he gave number and email id of Mr. Arbaaz Shaikh. We mailed Mr. Arbaaz Shaikh and L&T Housing Finance RM Nuzhat Ansari. I did not received any response from them. Again my mom had to call them and they didn’t responded the call. We called Mr. Arbaaz again next day he replied its in L&T Housing finance hand to cancel the policy. We mentioned there is nowhere in the policy return we have to take permission from L&T to cancel the policy. As policy said we have submitted the request to cancel the policy.

My Mother and my family Members are getting harassed from L&T for more than a months . My mom being a cancer patient have to visit everyones office now and then. All we want to cancel the policy in free look up period which is our rights as per IRDA. We also asked L&T Housing finance to take the policy which is affordable to us. We can’t pay the interest every month on the insurance of around 22 Lakh on my family. The interest separately coming around 19000 rupees per month on insurance on top of loan EMI of around fifty thousand. We already have huge treatment process for my mother and above that Housing loan and again above that Insurance interest L&T is putting on us. That interest is not refundable and Policy Premium is also get deduct when we close the policy which was not told to us before taking policy.

L&T RM and Manager don’t response to our call and and when do they talk rudely. They shout on my mother when she ask to cancel policy and give tiff reply and make her false promises. This is going on over a month. We mailed couple of time to L&T but they don’t reply back. They replied once on mailed with very unprofessional way.

My L&T Housing Loan id is MUMHL19000768 and L&T insurance on housing is MUMHL19000769
Policy Number CD000002 on name of Vikas Sharma and Kinjal Sharma
Policy Number GA00027 on name of Meena Sharma

We request you to cancel the policy as soon as possible and give relief to my family from such a burden. We will be very thankful to Kotak.

P.S. We are not able to get any strong response from anyone. We hope from Kotak to solve this as early as possible.

Without Consent Insurance Applied

Kotak Bank
Insurance Divsion

This is reference to the Loan Account No. GA000267, which I have taken home loan from L&Tbank for the Property I have chosen at Super Tech at Noida Extension.

But Sadly sad that without my consent a Huge Amount of Insurance has been put on it.

I am really not to going to pay that Insurance Amount as EMIs also has to pay with my limited budget (pre-decided)

you are being requested to please cancel my Insurance amount immediately and get the revised in your system with immeidate effect..

without consent , I already confirmed over the phone to person as well as Kotak team / L & T Team that I don't want the insurance for this loan / property.

Thanks and REgards

Same thing is happening with

Same thing is happening with me .. what should I do ??

Mistakes in email and residence

Today I received your letter regarding my contact details.

Policy number 10180
Client ID N0015873
Request Id 4665113

I found two mistakes.
Address : Sweety society
Not seety
Email csjardosh [at] hotmail [dot] com
Not ccsjardosh [at] hotmail [dot] com
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