National Consumer Helpline No. 1800-11-4000.

Toll free Number(s): 
  • 1800-11-4000(Timing 9:30 AM to 5:30 PM)
  • 14404(Timing 9:30 AM to 5:30 PM)
All India Number(s): 
  • 8130009809(Send SMS ,charges apply )

It advises consumers on dealing with problems related to defective products, deficiency
in services and unfair trade practices. The Helpline follows a three-tier approach.

  1. First the consumer is informed of his rights in a particular consumer problem and
    who s/he should approach in the concerned company or the organization.
  2. If the problem remains unresolved s/he would be directed to take up the matter with
    industry level bodies or chambers of commerce, industry regulators (as they exist
    in sectors like insurance and banking) or Govt. officials who are in charge of the
    relevant industrial sector.
  3. As a last resort, the consumers will be advised to take their case to consumer courts
    under the Consumers Protection Act. This helpline is designed to promote avenues
    of out of court settlement of consumer disputes and resultantly helps to reduce
    the burden on consumer courts.

State Consumer helpline

Andhra Pradesh

1800-425-0082, 1800-425-2977

Arunachal Pradesh











079-27489945 / 46



Himanchal Pradesh








Madhya Pradesh

















1800-345-3209 / 323

Tamil Nadu












West Bangal



List of Nodal Public Grievance Offices

S.No. Ministry/Department/Organisation Nodal Public Grievance Officer Name and Designation Address Phone No/Fax/Email
1 Administrative Reforms and PG Sumita Dasgupta
Deputy Secretar
5th Floor Sardar Patel Bhawan Sansad Marg, New Delhi 23741006
d [dot] sumita [at] nic [dot] in
2 Agriculture and Cooperation Tarsem Chand
Joint Secretary Admn.
Krishi Bhavan New Delhi 01123384348
tarsemchand [at] gov [dot] in
3 Agriculture Research and Education .
R No. 102, Krishi Bhawan New Delhi 23382375
dirdare [dot] icar [at] nic [dot] in
4 Animal Husbandry, Dairying and Fisheries Shri Sagar Mehra
Joint Secretary GC
Room No. 228, A-Wing, 2nd Floor, Krishi Bhavan New Delhi 23388688
sagar [dot] mehra [at] nic [dot] in
5 Atomic Energy Shri S. Mervin Alexander
Joint Secretary A&A
Anushakti Bhavan, 4th floor, C S M Marg, MUMBAI 02222022816
jsaa [at] dae [dot] gov [dot] in
6 Ayush Shri R.C. Aggarwal
Dy. Director General
AYUSH BHAWAN, B Block, GPO Complex, INA, New Delhi NEW DELHI 24651964
rc [dot] aggarwal [at] nic [dot] in
7 Bio Technology Ms Priti Katiyar
Room No. 708, Block No. 2, 7th Floor, CGO Complex, Lodi Road, New Delhi 24365972
priti [dot] irps [at] dbt [dot] nic [dot] in
8 Central Board of Direct Taxes (Income Tax) D.K. Verma
D/o Revenue,Room No. 255, CBDT (HQ),North Block New Delhi 23095589
dirhq-cbdt [at] nic [dot] in
9 Central Board of Excise and Customs Smt. Hemambika R. Priya
D/o Revenue, Room No. 245-C, North Block, CBEC New Delhi 23092038
cpgrams-cbec [at] nic [dot] in
10 Chemicals and Petrochemicals Shri Ghan Shyam
Deputy Director General
Room No. 344-A, Shastri Bhavan, New Delhi 23386752
11 Civil Aviation Shri Satyendra Kumar Mishra
Joint Secretary and PGO
R. No.351, 3rd Floor, B-Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi 01124616303
jsskm [dot] moca [at] gov [dot] in
12 Coal Shri Animesh Bharti
Economic Adviser
Ministry of Coal, 5th Floor , Lok Nayak Bhawan, Khan Market. New Delhi 24655949
adviser [dot] moc [at] nic [dot] in
13 Commerce Shri Rajneesh
Joint Secretary PG
Room No. 132 Udyog Bhavan New Delhi 23062166
jsadmin-doc [at] gov [dot] in
14 Consumer Affairs Shri. S.S Thakur
Director PG Cel
Room No. 371 Krishi Bhavan New Delhi 23386210
dircoop-ca [at] nic [dot] in
15 Corporate Affairs Shri K.V.R. Murty
Joint Secretary
Room No.504, A-Wing, Shastri Bhavan, New Delhi 23074056
kvr [dot] murty [at] gov [dot] in
16 Culture Shri Shravan Kumar
Joint Secretary
Shastri Bhavan, C Wing, Room No.332 New Delhi 23381396
17 Defence Shri V. Anandarajan
JS PG &amp Coord and CAO
Room No. 156, E Block, Dara Shikoh Road, New Delhi 01123017828
18 Defence Finance Shri Rabindra Kumar Karna
Addl FA RK & Jt. Secret
Room No 131B, South Block DHQ PO New Delhi-110011 23011250
19 Defence Production Shari R.C.Meena
Deputy Secretary Coord DDP
Room No. 11, South Block New Delhi 23013705
dscoord [at] ddpmod [dot] gov [dot] in
20 Defence Research and Development Shri Gopal Bhushan
Sc H & Director Personnel
DRDO Hqrs, Min of Defence Room No. 217, DRDO Bhawan, Rajaji Marg New Delhi 23013335
mukta [at] hqr [dot] drdo [dot] in
21 Development of North Eastern Region Ravindra Chaudhury
Room No. 269 Vigyan Bhavan Annexe, New Delhi 2302292
22 Drinking Water and Sanitation Samir Kumar
Economic Adviser
Pt. Deendayal Antyodaya Bhawan,12th floor, CGO Complex,Lodhi Road, New Delhi 24366528
23 Earth Sciences H. L. Meena
Deputy Secretary
Room No. 202, 2nd Floor, Prithvi Bhawan Opp. India Habitat Centre, Lodi Road, New Delhi 24669531
24 Economic Affairs Shri Anurag Agarwal
Joint Secretary ACC
Room No. 40-B North Block, New Delhi 23092387
jsacc-dea [at] nic [dot] in
25 Electronics & Information Technology Ms. Simmi Chaudhary
Economic Adviser
6, CGO Complex, Electronics Niketan, New Delhi 01124361951
s [dot] chaudhary [at] nic [dot] in
26 Empowerment of Persons with Disabilities Jagdish Kumar
Senior Consultant
505, B-I Block Paryavaran Bhavan, CGO Complex New Delhi 24369023
27 Environment, Forest and Climate Change Shri Nikunja K. Sundaray
Joint Secretary
2nd Floor, Agni Indira Paryavaran Bhavan, Jor Bagh New Delhi 24695281
28 Ex Servicemen Welfare Shri Pudi Hari Prasad
Joint Secretary ESW
99-A South Block DHQ PO New Delhi 23011804
29 Expenditure Shri Rajeev Ranjan
Joint Secretary P.F.1 Division
Room No. 169-C, North Block, New Delhi 23094811
ranjan [dot] rajeev [at] gov [dot] in
30 External Affairs Arun K. Chatterjee
Joint Secretary PSP and CPO
CPV Division, Patiala House Annexe, Tilak Marg, New Delhi 23387013
jscpo [at] mea [dot] gov [dot] in
31 Fertilizers Shri Rakesh Kumar
Deputy Secretary Coord.& V
104, B Wing, Ist Floor, Shastri Bhawan, New Delhi 23384889
rakesh [dot] kr59 [at] nic [dot] in
32 Financial Services (Banking Division) N. Srinivasa Rao
Economic Adviser
Room No. 12-B, 3rd Floor,Jeevan Deep Building Building, Sansad Marg New Delhi 23742100
srinivas [dot] rn [at] nic [dot] in
33 Financial Services (Insurance Division) N. Srinivasa Rao
Economic Adviser
Room No.12-B, 3rd Floor, Jeevan Deep Building Building, Sansad Marg New Delhi 23742100
srinivas [dot] rn [at] nic [dot] in
34 Food and Public Distribution Shri Suresh Kumar Vashishth
Joint Secretary Storage and PG
Room No. 486-A Krishi Bhavan, New Delhi 23383406
vashishth [dot] suresh [at] nic [dot] in
35 Food Processing Industries Shri.Parag Gupta
Jt. Secretary E
Panchsheel Bhawan, August Kranti Marg, New Delhi 01126492176
parag [dot] gupta [at] gov [dot] in
36 Health & Family Welfare Ms. Preeti Nath
Economic Adviser
Room No. 243-B, A Wing, Nirman Bhavan New Delhi 23063276
pnath [at] nic [dot] in
37 Health Research Indira Sharma
Deputy Secretary
Room No. 206, Indian Red Cross Society Building, 1, Red Cross Road, NEW DELHI 23736087
38 Heavy Industry Shri Bhaskar Jyoti Mahanta
Joint Secretary
Udyog Bhavan Room No.183 New Delhi 23063733
bhaskar [dot] jmahanta [at] gov [dot] in
39 Higher Education Shri V.L.V.S.S.Subba Rao
Economic Advisor
Ministry of Human Resource Development Room No. 107, D Wing Shastri Bhawan, New Delhi 23384245
subba [dot] rao61 [at] nic [dot] in
40 Home Affairs Saheli Ghosh Roy
Joint Secretary C&IC
Room No. 188, North Block, New Delhi 23092392
jscpg-mha [at] nic [dot] in
41 Housing and Urban Affairs Shri Sudhir Kumar Tewari
Economic Adviser II
M/o HUA, Room No. 232, C Wing, Nirman Bhavan, Maulana Azad Road, New Delhi 23061397
ecadv-mhupa [at] nic [dot] in
42 Industrial Policy & Promotion A. Murugaiyan
Deputy Secretary
Room No.332 Udyog Bhavan New Delhi 23061328
a [dot] murugaiyan [at] gov [dot] in
43 Information and Broadcasting Shri Rohit Kumar Parmar
Senior Economic Advisor
Room No. 543-A, A Wing Shastri Bhawan, New Delhi 23074326
44 Investment & Public Asset Management Shri N V Reddy
Joint Secretary
Room No.404, 4th Floor, Block -11, CGO Complex, Lodhi Road, New Delhi 243678776
nv [dot] reddy [at] nic [dot] in
45 Justice Shri S.C.Barmma
Joint Secretary
Jaisalmer House, Mansingh Road, New Delhi 23381496
46 Labour and Employment Shri Vinod Kumar
Director and PG
R No 302, Third Floor, Shram Shakti Bhavan, New Delhi 23473379
dirpg-mole [at] gov [dot] in
47 Land Resources Vijay Parkash
Director Admn.
Room 108, G Wings , NBO Building Nirman Bhavan New Delhi 01123063271
vijay [dot] parkash70 [at] nic [dot] in
48 Legal Affairs Shri Anadee Nath Mishra
Joint Secretary
R.No. 422(A), A-wing, Shastri Bhawan, Dr.Rajendra Prasad Rd. New Delhi 23381838
49 Legislative Department Shri B.M. Sharma
Deputy Secretar
Shastri Bhavan New Delhi
50 Micro Small and Medium Enterprises Shri L.Haokip
Room No. 123 Udyog Bhawan New Delhi 23061431
l [dot] haokip [at] nic [dot] in
51 Mines Shri Ram Karan
Economic Advisor
Room No. 308, A wing, Shastri Bhavan, New Delhi 23384592
52 Minority Affairs Pramod Kumar Thakur
Room No. 11 Pt. Deendayal Antyodaya Bhawan, CGO Complex, Lodhi Road, New Delhi 24364316
53 New and Renewable Energy Ms. Alka Joshi
Dy. Secretary
Room No. 1027A, Paryavaran Bhawan CGO Complex, Lodi Road, N Delhi 243607071027
alka [dot] mnre [at] gov [dot] in
54 NITI Aayog Shri Alok Kumar
Adviser OMandC
Room No. 264, NITI Aayog, Sansad Marg, New Delhi 23096613
alokkumar [dot] up [at] nic [dot] in
55 O/o the Comptroller & Auditor General of India AC N
Assistant C&AG N
9, Deen Dayal Upadhayaya Marg, New Delhi
56 Official Language Dr. Bipin Behari
Joint Secretary
NDCC-II Bhawan, Jai Singh Road New Delhi 01123438130
jsol [at] nic [dot] in
57 Panchayati Raj Smt. Sujata Sharma
Economic Advisor
Room No. 127, First Floor, Sardar Patel Bhawan, Parliament Street, New Delhi 23746560
58 Parliamentary Affairs Dr. Satya Prakash
Joint Secretary
87, Parliament House New Delhi 23034734
jsmpa [at] nic [dot] in
59 Pensions and Pensioners Welfare Shri Sanjay Wadhawan
Deputy Secretary
Room No. H-11,3rd Floor, Lok Nayak Bhavan, Khan Market New Delhi 01124655523
sanjay [dot] wadhawan27 [at] nic [dot] in
60 Personnel and Training Shri Vijoy Kumar Singh
Joint Secretary
Room No. 278-A, North Block New Delhi 23093668
jsata [at] nic [dot] in
61 Petroleum and Natural Gas Smt Sushma Rath
Joint Secretary
Room No. 211a, B Wing, Shastri Bhavan New Delhi 23386407
sushma2764 [at] yahoo [dot] com
62 Pharmaceutical M.K. Bhardwaj
Deputy Secretary
228, A-Wing, Second Floor Shastri Bhawan NEW DELHI 01123752664
mk [dot] bhardwaj32 [at] nic [dot] in
63 Posts Shri Rajesh Singh
Room No. 312, Dak Bhavan, Parliament Street New Delhi 23096087
64 Power Ms. Bharati
Joint Secretary Admn and Griev
Room No. 417, 4th Floor, Shram Shakti Bhawan, Rafi Marg, New Delhi 01123710389
65 Public Enterprises Shri B N Mishra
Room No. 403, Block No. 14, Public Enterprises Bhawan, Lodhi Road, CGO Complex New Delhi 24363066
mishra [dot] bn [at] nic [dot] in
66 Railways, ( Railway Board) SHRI DEVENDRA KUMAR
edpg [at] rb [dot] railnet [dot] gov [dot] in
67 Revenue Shri Lalit Wadhwa
Deputy Secretary Pers
Room No. 66-A North Block, New Delhi 01123092282
dspers [dot] rev [at] gov [dot] in
68 Road Transport and Highways Ms. Dakshita Das
Joint Secretary GAP
Room No. 324,Transport Bhawan, Sansad Marg New Delhi 23717294
dakshita [dot] das [at] nic [dot] in
69 Rural Development Ms. Alka Upadhyay
Joint Secretary PG & CVO
Room No. 249, 2nd floor, Krishi Bhawan New Delhi 23383553
70 School Education and Literacy Shri V.L.V.S.S.Subba Rao
Economic Advisor
Ministry of Human Resource Development Room No. 107 D Wing, Shastri Bhawan New Delhi 23384245
subba [dot] rao61 [at] nic [dot] in
71 Science and Technology Smt. Anju Bhalla
Joint Secretary PG
17-A, S and T Block-I, Technology Bhavan New Mehrauli Road, New Delhi 26516077
anju_bhalla [at] nic [dot] in
72 Scientific & Industrial Research Shri K.R. Vaidheeswaran
Joint Secretary Admn.
Anusandhan Bhawan, Rafi Marg, New Delhi 23716582
jsa [at] csir [dot] res [dot] in
73 Shipping Shri K. Touthang
Joint Secretary
Room No. 422,Parivahan Bhavan, 1, Sansad Marg New Delhi 23318212
jspg-ship [at] gov [dot] in
74 Skill Development and Entrepreneurship Ms. Jyotsna Sitling
Joint Secretary
2nd floor, Shivaji Stadium Annexe building Shaheed Bhagat Singh Marg, Connaught Place New Delhi 01123450827
jsitling [at] gov [dot] in
75 Social Justice and Empowerment Sh. G. K. Dwivedi
Director PG
6th floor,Room No. 636, A Wing, Shastri Bhavan, New Delhi 01123383256
gkdwivedi1970 [at] gmail [dot] com
76 Space Shri S Kumaraswamy
Joint Secretary
Antariksh Bhavan, New B.E.L. Road, Bangalore 08023416393
77 Sports PGO
Shastri Bhawan New Delhi
78 Statistics and Programme Implementation Shri Arun Kumar Yadav
Joint Secretary
Sardar Patel Bhavan Sansad Marg New Delhi 01123746725
js-mospi [at] nic [dot] in
79 Steel Shri T.Srinivas
Joint Secretary admn.
Room No. 119 Udyog Bhavan, New Delhi 23063872
t [dot] srinivas [at] nic [dot] in
80 Telecommunications Shri Y.K. SINGH
Deputy Director General PG
Room No.612,6th Floor Mahanagar Doorsanchar Bhawan Near Zakir Hussain College Old Minto Road New Delhi 01123221231
ddgpg-dot [at] nic [dot] in
81 Textiles Smt. Jaya Dubey
Joint Secretary
Room No. 235 Udyog Bhavan, New Delhi 23010494
82 Tourism Ronjon Lahiri
Assistant Director General
R.No. 23, C-1 Hutments Dalhousie Road New Delhi 01123012805
ronjon [dot] lahiri [at] nic [dot] in
83 Tribal Affairs Sh. Lal Sanglur
Economic Adviser
August Kranti Bhawan Ministry of Tribal Affairs New Delhi 26714413
lal [dot] sanglur [at] nic [dot] in
84 Unique Identification Authority of India Shri. S Gopala Krishna
Deputy Director
2nd Floor, Tower-1, Jeevan Bharati Building, Connaught Place, New Delhi 01123466855
sunku [dot] krishna [at] uidai [dot] net [dot] in
85 Water Resources, River Development & Ganga Rejuvenuation, Shri Girraj Goyal
Room No. 627, 6th Floor, Shram Shakti Bhawan, Rafi Marg, New Delhi. 23766369
dircoord-mowr [at] nic [dot] in
86 Women and Child Development Shri V. S.Yadav
Deputy Secretar
3rd Floor, Jeevan Vihar Building Parliament Street, New Delhi 23743978
yadav [dot] vs [at] nic [dot] in
87 Youth Affairs Shri Daya Nand
Deputy Secretary
Room No. 507, C Wing, Shastri Bhavan, New Delhi 23073507
dstrg-yas [at] nic [dot] in


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