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MTNL Mumbai Broadband Customer Care No.
Updated on Thursday, 11 June 2026 - 3:26pm
Email
Company Name:
MTNL Toll free Number(s):
- 1800 22 1130 (For Customer Support)
- 1130 (Common Service Number)
- 1800 22 1500 (For Landline Related Query)
- 1505 (For FTTH Services)
All India Number(s):
- 98690 12345 (For Mobile Services)
- 98698 89988 (For Landline Service)
Website:
Official Website IVRS Menu: 1800 22 1130
Select your preferred language
- Press 4: For Broadband services
- Press 1: For billing
- Press 2: For complaint booking
- Press 3: For plan change
- Press 4: For booking service request
- Press 5: For voice call plan rate
- Press 6: For combo plans
- Press 7: To book a new connection
- Press 8: If you are not satisfied with the disposal of your already registered complaint
- selfcare [at] mtnl [dot] net [dot] in (For Customer Support)
- edonline [at] mtnl [dot] net [dot] in (For Complaint)
Important Links
Important Contact Details
| Sr.No. | Service | Contact Detail |
|---|---|---|
| 1 | Broadband | 1130, 1800221130, 1504, 1800228844 |
| 2 | In case of any difficulty in recharging process | 12543, 1504 (Option 3) |
| 3 | For all service related complaints | 198 |
| 4 | To Book Your Broadband Connection (For Existing Landline Customers Only) | 1500 |
| 5 | For any IPv6 related queries | helpdesk [dot] mumbai [at] mtnl [dot] net [dot] in , triband [dot] helpdesk [at] mtnl [dot] net [dot] in |
| 6 | Know your Landline/Broadband unpaid Bill Amount | 1130, 1800221130 |
SMS Service
Send a SMS to 9969108108 from your registered mobile number.
| Sr.No. | Type of Complaint / Enquiry | Keyword |
|---|---|---|
| Note: XXXXXXXX is your Landline / Broadband / FTTH number. | ||
| 1 | Broadband Complaint Booking | BBCOM XXXXXXXX |
| 2 | Broadband Complaint Tracking | BBFTR XXXXXXXX |
| 3 | Know your Landline/Broadband unpaid Bill Amount through SMS | Send SMS Bill < Landline No > to 51001 |
Parent Article:
Comments
Refund
I was holding the landline number 26852xxx Same discounted sep 2019 so I just want refund of deposit I visited sunder nagar branch on Dec 2019 and one of the executive informed us your check will be avaliable after 2 month come here and take it.
Today sep 2020 but still not received cheque when I will received CHECK.
WORSE SERVICE EVERY I SEEN MY CONTACT NUMBER 7666604xxx
THANKS & REGARDS
NEELAM GUPTA