MTNL Mumbai 3G Customer Care Numbers

Company Name:

MTNL

Toll free Number(s):

1130 (Common Service Number)
1800 22 1130 (Common Service Number : Landline/Broadband/Mobile)
1800 22 2992 (Toll Free Services -TFS)
1500 (Landline Complaints/Request)
1800 22 1500 (Landline/IN Services)
1504 (Broadband)
1800 22 8844 (Alternate for Broadband)
1800 22 1505 (FTTH-General Query)

All India Number(s):

022-2219 2120 (Know Landline/Broadband bill amount from All Operators)
98690 12345 (Mobile Services)
022-2219 6404 (Fault Booking)
022-2203 5017 (Only related to online bill payment)

Website:

Official Website

Emails

selfcare [at] mtnl [dot] net [dot] in (For Customer care)
edonline [at] mtnl [dot] net [dot] in (For Escalation)

Important Links

3G Prepaid Services

Book Fault Through SMS

Send SMS on 9969108108

XXXXXXXX is your Landline / Broadband / FTTH number
For Leased Circuit XXXXXXXXXX is 10 digit LCID number

Type of complaint / enquiry	SMS Text
Landline Bill Enquiry	BILL XXXXXXXX
Landline Complaint Booking	LLCOM XXXXXXXX
Landline Complaint Tracking	LLFTR XXXXXXXX
Broadband Complaint Booking	BBCOM XXXXXXXX
Broadband Complaint Tracking	BBFTR XXXXXXXX
FTTH Complaint Booking	FTCOM XXXXXXXX
FTTH Complaint Tracking	FTFTR XXXXXXXX
Leased Circuit Complaint Booking *	LCCOM XXXXXXXXXX

SMS (Recharge Activation)

Type "SUB RCHxx" send to 444 (where 'xx' will be the Denomination of pack.)

For Example

To subscribe to 3G Data pack 14, send SMS "SUB RCH14" to 444
To subscribe to STV 109, send SMS "SUB RCH109" to 444

3G Postpaid Services

Postpaid Subscription

New Customers

Opt for any 2G Dolphin plan from the existing plans. and then select
any 3G Postpaid Plan depending on your data needs.
Voice calls will be charged as per opted 2G tariff plan, while video
calls will be provided at a standard tariff.

Existing Customers

Dial 1503(Toll-Free) or send SMS ACT 3G on 555.
Voice calls will be charged as per opted 2G tariff plan. Video calls will
be charged as per your opted plan or at a standard tariff.
Opt for any of the Data plans depending on data usage

MTNL Teracom 3G Data Card

Prepaid Offer
MRP (inclusive of taxes)	Rs 499
Speed	up to 3.6 Mbps
Free Data Usage	10 GB for 90 days
Data Charges (Local & National Roaming)	3p/MB
Call Charges	-
MTNL (Mumbai + Delhi)	1paisa/ second
Other Local & STD	1paisa/second
SMS	Local:50p,National:Re 1.00, International:Rs5
Postpaid Offer
MRP (inclusive of taxes)	Rs 1199
Speed	up to 3.6 Mbps
Activation Charges	Rs 250 + GST
Monthly Rental (Voice)	Nil
Monthly Rental (Data)	As per opted 3G Postpaid Data Plan.
Data Charges(local & national roaming)	3p/MB

Note*

To activate DATA Service (including DATA PACKs), send SMS START to 1925.
To deactivate, send SMS STOP to 1925 or Call 1925

MTNL Mumbai

15th floor, Telephone House,
MTNL Road, Prabhadevi,
Dadar (West),Mumbai - 400028

Parent Article:

MTNL Mumbai Toll Free No. 1800 22 1130

India Customer Care