Follow us on: 
MediBuddy Customer Care No. 99999 91555
Updated on Saturday, 6 June 2026 - 5:36pm
Email
All India Number(s):
- 99999 91555 (For Healthcheck/Consults/Medicines/Lab tests Queries, Mon-Sun, 10am-7pm)
- 0120-693 7324 (For Insurance Claim/Policy Related Query)
- 080-4718 6330 (For Surgery Related Queries)
Website:
Official Website
iOS App:
MediBuddy-Dr Labs Meds ABHA
Android App:
MediBuddy-Doctor Medicine ABHA IVRS Menu :
|
Select your preferred language
|
- hello [at] medibuddy [dot] in (For General Query)
Important Link
For Claim
- For any query related to claim process then first you have to call 0120-6937324 or mail at hello [at] medibuddy [dot] in
- You can also fill the desired Claim Forms as per your requirement.
For Complaint
Level 1:
- For any query/complaint, you can contact at the details given below:
Contact No.: 9999991555 (Mon-Sun, 10am-7pm)
Email: hello [at] medibuddy [dot] in - The support team will respond to your query within 24-48 hours .
Level 2:
- If your query is still not resolved within 7 days, or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Grievance Officer at the details given below:
Contact No.: 080-47092565 (Mon-Sun, 10am-7pm)
Email: grievance [at] medibuddy [dot] in - You will receive a response within 48 hours and receive a Ticket ID for tracking the status of their grievance.
Level 3:
- If your query is still not resolved within 1 month, or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Nodal Officer at the details given below:
Contact No.: 080-47361574 (Mon-Sun, 10am-7pm)
Email: nodal-officer [at] medibuddy [dot] in - You will receive a response within 7 business days.
Cancellation And Refund
- For any query/complaint related to cancellation and refund, you can call at 9999991555 or mail at hello [at] medibuddy [dot] in .
- Cancellations are allowed before sample collection for lab/diagnostics tests and before order acceptance for medicines/otc.
- Refund will be processed within 7-10 business days.
- For more information, please read .
Offices Addresses
| Sr No. | Office | Address (Phasorz Technologies Private Limited ) |
|---|---|---|
| 1 | Registered Office | 4B, 3rd Cross Street, Rajarajeswari Nagar, Madipakkam, Chennai, Tamil Nadu, India - 600091 |
| 2 | Corporate Office | Tower - C, 6th Floor, IBC Knowledge Park, 4/1, Bannerghatta Road, Bangalore, Karnataka, India - 560029 |
Social Sites
Related Links:
Parent Article:
Comments
Idiotic custoimer care service
Not able to go beyond there automated messages.
Unable to login
Dear team I am unable to login in MediAssit. My user id 35196@exidelife.
While giving password my DOB getting error as invalid. Also tried with password reset but the same error. How shal i submit claim online for reimbursement.
***********ers , not refunded my money , medibuddy
firstly even after resheduling 3 times no person came to home to get the test done ...and then even after calling more than 15 times didnt got my money back . this is not good .
Worst Customer service - Stupidity
these people do not answer to the query of the customer, for adding a new born for claim they made me make more than 50 calls to say i need to pay for it under AMC and to get the ID card generated, then the card gets generated but with someone else's primary applicant name then they reject the claim stating that it is not covered, on every call i have been telling that i need to claim for the child hence calling no one said that i wont be covered. i write emails they just say not covered even the refund mail they send that as blunt without reading, sent email to their CEO suchitra.krishnakumar on Monday, July 27, 2020 10:37 AM but no replay even on July 29th 2020 - 12:23PM . not even acknowledgement email. not sure why all corporations are behind this stupid meddybuddy. this is healthcare we need immediate and sensible assistance.
Toll free service
Mediassist toll free service very Bad
Claim
I have already shared the documents.
All the details and still no progress.
They are asking for a delay condonation from the insurer.
I am following the issue from last 12 working days .
Still no progress. Still doing the delay without providing a proper reponse.
The customer service just says that we have shared the details with the concern team.
But no further action regarding the same from the concern team.
Please be specific and do something other than typing the same details to wait wait and wait.
Worst service, no proper
Worst service, no proper replies. Waiting for last 5 hours insurance clearance for discharging. Every 1hour raising some queries and holding it. If you have so many queries then what basis initial approval given. Now its 7pm when we will go home.
NOt found of corporate custmoer id
sir we login in medi budddy
My self employee of Bank of Baroda and my employee ID is BOB38791
please give me proper advise for open my id
Please try 38791@bob
Please try 38791@bob
Worst Service
I have Recived My Claim Amount But There Is some error in Process at Your End And there Is difference of Rs 3500/-
i have raised this issue with all of your Staff
Manohar Naidu
Anuja Sohani
Yogendra jaiswal
Yogesh Kaushik
pooja Mali
AAkash Giri
and many more i have followup with all the member since last 4 month but still my problem is not resolved
I have call 100 times on call center number and marked n number of mails but every time they wont more time for the same i have continuously followup with every one. but they not resolved my problem.
I just wont to know how many times i have to call ???is my problem is resolved or not?????
it worst and Pathetic service i have ever seen in my life.
Pathetic service, Cheat Company
I am a policy holder through PNB group policy. I am 81 years old and going through Diabetic Sepsis Infection. Can not walk. Trying to get my claim, but since last 15 days no one bother to answering my mails. I have tried their each and every mail ID. Even contacted to their Bangalore office. But no one is bother to reply. Their contact number is just a eyewash.I will suggest not to take this Oriental Insurance policy.
Change of your office address in KOLKATA
You have changed your office SINCE AUGUST 2018, but the address shown here is still of CHANDNI CHOWK KOLKATA! You want every old or young, going for submission of claims should visit you in Chandni Chowk for testing their Pressure & Patience both!
Kindly update the adress book, so that in future on one suffers like this old man.
A line of confirmation will help many of your customers in the city of Kolkata.
With Regards.
Braja Kishor Ghosh
Pathetic Service
Pathetic customer care service..On top of it...Process is too pathetic..My claim got rejected without any imitation..And now one is even to bother to revert..I would not recommend any one to take this policy..
Not payable amount
I have limit of 3 lakhs and my estimated claim was 2.65 lakhs. But approved only one lakh, less than 50 % . Why less amount approved i am not understanding. Reason given - Initial approval.
Please clarify. Trying to call customer care. But no body connect due to line busy.
Please help
Non Coperation
Mediassist Not given medical insurence policy no,not connecting custmercare no,so may times we are contact the auth.person they are just time passing.My Daughter is working a corporate account but still the policy number not alloted.She was admitted in the hospital a surgery the insurence company not provide any policy no and other details.we are suffer........