MDIndia Health Insurance TPA Customer Care No. 1800 209 7777

Email

• customercare [at] mdindia [dot] com (For Customer Care)
• seniorcitizen [at] mdindia [dot] com (For Senior Citizen)

Important Links

• Hospital Network
• Frequently Asked Questions
• Feedback Form

SMS Service

• Send SMS <Claim Status> to 8691863863 from your registered mobile number

Services Contacts

For Claim

• For any query/complaint regarding claim you can contact at the details given below:
  Contact No.: 1800-209-7800, 18002097777,
  UAN No.: 8602334446, 18602334448
  Email: authorisation [at] mdindia [dot] com (Cashless), contact [at] mdindia [dot] com (Cashless) , customercare [at] mdindia [dot] com (Non-Cashless)
  
• You can also fill this Form .

For Cashless

• To avail the cashless treatment, the member must first check the list of network hospitals.
• TPA will have the cashless request processed and will revert to hospital & client via E-mail/SMS with the outward.
• A revert is sent within 2 to 4 hours from receipt of all the required documents.

For Non-Cashless

• All original documents relating to the treatment need to be collected from the treating hospital.
• The member needs to submit the following documents to the TPA for claim processing within 7 days from date of discharge (DOD):
  • Duly Filled & Signed Claim form
  • Original Hospital Discharge Card / Discharge Summary
  • Original Hospital Final Bill with the Seal & Signature of the Hospital
  • Hospital Bill Break-Up
  • Original Prescriptions & Consultation Papers of the doctor
  • Original Medical Bills With the Name of the Patient
  • Original Cash Paid Receipts, Deposit Receipts
  • Original Medical Investigation Reports Certified, X-ray, MRI/CT Printed with Black Films
  • Summary of all Expenses
  • Duly filled ECS Form
  • Medico Legal Certificate (MLC) / FIR, if required
  • KYC Documents (Pan Card, Passport, Voter’s Identity Card, Driving License, Aadhaar card etc.)

Branch Contact Details

For Complaint

Level 1:

• For any query/complaint you can mail at grievance [at] mdindia [dot] com or you can fill this Complaint Form .
• You can also visit to your nearest Branch Location .
• You will receive a response within 24 hours and resolution within 7 days.

Level 2:

• If your query is not resolved then you can contact to the officers at the details given below:
  

  Sr No.	Name	Designation	Contact No.	Email
  For Cashless
  1	Aakansha Gotarne / Ritesh Hinge	Group Leader	9320206713	sdarchala [at] mdindia [dot] com
  2	Prince Koyal	Assistant Manager	7249291752	pkoyal [at] mdindia [dot] com
  3	Daniel J Ratnam	Deputy Manager	8956557183	dratnam [at] mdindia [dot] com
  4	Ms. Jinnu Bhaskaran	Sr.Manager	7058095680	jbhaskaran [at] mdindia [dot] com
  For Reimbursement
  5	Grievance Cell	-	020-25300128	grievance [at] mdindia [dot] com
  6	Abhijeet Vishnu Wadmare	Executive	7058036068	grievance [at] mdindia [dot] com
  7	Shabnam Gupta	Group Leader	7709189862	shabnam [dot] g [at] mdindia [dot] com
  8	Ms. Jinnu Bhaskaran	Sr. Manager	7058095680	jbhaskaran [at] mdindia [dot] com

Level 3:

• If your query is still not resolved within 30 days then, you can also lodge your complaint online through:
  • Insurance Regulatory and Development Authority of India (IRDAI)
  • Bima Bharosa Portal
  • Council for Insurance Ombudsman (CIO) Portal

Download Forms

Head Office

Mdindia Health Insurance Tpa Pvt. Ltd
S. No. 46/1, E-space, A-2 Building, 4^th floor,
Pune Nagar Road, Vadgaonsheri, Pune,
Maharashtra 411014
Contact No.: 020-25300000

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