IVRS Menu : 1800 209 5732
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- Press 1: For kotak mahindra banking services like home loans, credit card, bank account related
- Press 2: If your query is related to kotak mahindra prime four wheeler, two wheeler finance, loan against properties or top up loans
Email
- kprime [dot] service [at] kotak [dot] com (For Customer Service)
Important Links
For Complaint
Level 1
- For any query/complaint, you can contact at details given below:
Toll Free No.:
18002095732
Email: kprime [dot] service [at] kotak [dot] com
Timing: Mon-Fri, 9:30am-6:30pm
Level 2
- If your complaint is not resolved then you can contact the nodal officer through details given below:
Contact No.: 022-69781705
Email:
kprime [dot] nodal [at] kotak [dot] com
Address:
7th Floor, Samson Towers A-Wing,
402 L Pantheon Road Egmore, Chennai 600008
Timing: Mon-Fri, 10am-6pm
Level 3
- If your complaint is not resolved within 7 days then you can contact the principal nodal officer through details given below:
Contact No.: 022-69781706
Email:
pno [dot] kprime [at] kotak [dot] com
Address: Kotak Infiniti, 6th floor, Zone 1,
Bldg No. 21,Infinity Park, General AK Vaidya Marg,
Malad (E), Mumbai - 400097
Timing: Mon-Fri, 10am-6pm
Level 4
- If your complaint is still not resolved or you are not satisfied with the conclusion then you can contact the regional office of department of non-banking supervision of RBI through details given below:
Email:
crpc [at] rbi [dot] org [dot] in
Address:
Centralized Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh - 160017
- You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal .
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