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Kotak Mahindra Prime Customer Care No. 1800 209 5732

Updated on Friday, 19 August 2022 - 10:01am
Organization: 
Toll free Number(s): 
  • 1800 209 5732 (Customer Support, Mon-Fri 9.30am - 6.30pm)
  • 1800 209 9494 (For Sales)
Website: 
Official Website

IVRS Menu No. 1800 209 5732

Select your preferred languages (English / Hindi)

  • Press 1 : Customer Calling Form North Or East Of India
  • Press 2 : Customer Calling Form South Of India
  • Press 3 : Customer Calling Form West Of India
  • Press 4 : Customer Calling Form Personal Loan

Email

service [dot] carfinance [at] kotak [dot] com (Customer Support)

Important Links

Grievance Redressal

Level 1 :

In case of any queries, please contact:

  • Call :1800 2095 732
  • Email : service [dot] carfinance [at] kotak [dot] com

Level 2 :

If customer is not satisfied with the resolution provided at Level 1, he/she contact
Grievance Redressal Officer

  • Email :grievancekmp [at] kotak [dot] com
  • Mon to Fri (10.00 am to 6.00 pm)

Level 3:

If customer is not satisfied with the resolution provided at Level 2 or have not received any
response within 7 working day , he/she contact Nodal Officer

  • Address : Kotak Infiniti, 6th Floor , Zone 1,Bldg No.21,
    Infinity Park, Off Western express Highway,
    General AK Vaidya Marg, Malad ( E) ,
    Mumbai – 400097
  • Mon to Fri (10.00 am to 6.00 pm)
  • Email :kprime [dot] nodal [at] kotak [dot] com
  • Telephone No: 022-66056291

Level 4 :

If customer is not satisfied with the resolution provided at Level 3 or have not received any
response within 7 working day , he/she contact Principal Nodal officer

  • Address: Kotak Infiniti, 6th floor, Zone 1,
    Bldg No. 21,Infinity Park,
    General AK Vaidya Marg, Malad (E),
    Mumbai – 400097
  • Mon to Fri (10.00 am to 6.00 pm)
  • Email :kprime [dot] nodal [at] kotak [dot] com
  • Telephone No: (022) 66056290

Level 5 :

If customer is not satisfied with the resolution provided at Level 3 or have not received any
response within a period of one month or 30 days, he/she contact Department of Non-Banking
Supervision of RBI

  • Address: Centralized Receipt and Processing Centre,
    Reserve Bank of India,
    4th Floor, Sector 17,
    Chandigarh – 160017,
  • Email :crpc [at] rbi [dot] org [dot] in

NBFC Ombudsman

Branch

Office Address

8-9, Ground Floor Raghunath Nagar,
M G Road, Shriram Hospital,
Agra 281002
Phone :0562-4022401

Also See: 
Kotak Mahindra Bank Customer Care No. 1860 266 2666