Email

• kprime [dot] service [at] kotak [dot] com (For Customer Service)

Important Links

• Branch Locator
• Frequently Asked Questions

For Complaint

Level 1

• For any query/complaint, you can contact at details given below:
  Toll Free No.: 18002095732
  Email: kprime [dot] service [at] kotak [dot] com
  Timing: Mon-Fri, 9:30am-6:30pm

Level 2

• If your complaint is not resolved then you can contact the nodal officer through details given below:
  Contact No.: 022-69781705
  Email: kprime [dot] nodal [at] kotak [dot] com
  Address: 7^th Floor, Samson Towers A-Wing,
  402 L Pantheon Road Egmore, Chennai 600008
  Timing: Mon-Fri, 10am-6pm

Level 3

• If your complaint is not resolved within 7 days then you can contact the principal nodal officer through details given below:
  Contact No.: 022-69781706
  Email: pno [dot] kprime [at] kotak [dot] com
  Address: Kotak Infiniti, 6^th floor, Zone 1,
  Bldg No. 21,Infinity Park, General AK Vaidya Marg,
  Malad (E), Mumbai - 400097
  Timing: Mon-Fri, 10am-6pm

Level 4

• If your complaint is still not resolved or you are not satisfied with the conclusion then you can contact the regional office of department of non-banking supervision of RBI through details given below:
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralized Receipt and Processing Centre,
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal .

Download Forms

Social Sites

• Facebook
• Instagram
• Linkedin