Email

• cs [at] instamoney [dot] app (For General Query)

Important Link

• Frequently Asked Questions

For Complaint

Level 1:

• For any query/complaint you can mail at cs [at] instamoney [dot] app (Mon-Fri, 9:30am-5:30pm) or you can also visit the Official Website to lodge your complaint.
• Your query will be resolved within 15 working days.

Level 2:

• If your query is not resolved within 15 working days then you can contact at the details given below:
  

  Sr No.	Designation	Contact Detail	Address
  1	Grievance Redressal Officer	grievance [at] instamoney [dot] app	Gala No-2 CTS No 141 Kuber, Chember, Datta Mandir RD, Malad East, Mumbai- 400097, Maharashtra, India
  2	Grievance Redressal Officer	022-48913091, grievance [at] lendenclub [dot] com	Unit No. 1006, 10th Floor, DLH Park, S. V. Road, Goregaon West, Mumbai - 400062, Maharashtra, India

Level 3:

• If your query is still not resolved within 30 days or you are not satisfied with the resolution provided at above levels then you can contact to RBI Complaint Management System (CMS) at the details given below:
  Toll Free No.: 14448
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralized Receipt and Processing Centre (CRPC),
  Reserve Bank of India, Floor 4, Sector 17, Chandigarh - 160017

Address

Roctogen Services Private Limited
Gala-2, CTS No. 141, Kuber Chambers,
Datta Mandir Rd, Malad East,
Mumbai - 400097, Maharashtra, India

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