IVRS Options-

First Select Language

• Press 1- For banking services
• Press 2- For credit card
• Press 3- For indus forex card
• Press 4- For NRI specialised test
• Press 5- For loan and other products
• Press 6- For channel deactivation

E-Mail

• customercare [at] indsind [dot] com (Customer Care)
• reachus [at] indusind [dot] com (For Banking)
• pioneer [at] indusind [dot] com (For Premium banking)
• exclusive [at] indusind [dot] com (For Premium Banking)
• corporatecare [at] indusind [dot] com (Account Services)
• idcsupport [at] indusind [dot] com (Digital Banking Services)
• conneconline [at] indusind [dot] com (Digital Banking Services)
• cmscorporatecare [at] indusind [dot] com (Cash Management)
• opsguarantee [at] indusind [dot] com (Verification of authenticity/confirmation of Bank Guarantee/SBLC)
• Indulge [dot] care [at] indusind [dot] com (Indulge Credit Card)
• head [dot] cardservices [at] indusind [dot] com (Credit Cards)
• Priority [dot] care [at] indusind [dot] com (Signature Credit Card /World Miles Signature Credit Card)
• customercare [at] indusind [dot] com (For Grievance Redressal)
• nri [at] indusind [dot] com (For NRIs)
• investor [at] indusind [dot] com (Any Shareholder's queries or grievances )
• Premium [dot] care [at] indusind [dot] com (Credit Card)
• Cards [dot] care [at] indusind [dot] com (Classic Credit Card / Gold Credit Card /Business (Gold) Credit Card)

24*7 Indusind Bank helpline numbers

Important Links

• Personal Banking- Customer Enquiry Form
• Feedback Form
• ATM / Branch Locator
• Aadhaar Seeding Status
• Request Call Back form
• Apply For Current Account Online
• MSME Loans
• KYC
• Fastag
• EMI Calculator
• DND Registration form
• Postal Ballot
• PM National Relief Fund
• Aadhaar Enrolment Branches

Quick Links

• Collection Agency
• Failed ATM Transaction Format
• Bank Branch details
• Customer Facilitation Centre

App

• Download App

SMS Service

• For account balance SMS BAL to 9212299955 from your registered mobile no.
• For last Transactions SMS MINI to 9212299955 from your registered mobile no
• Recharge Your SMS MOB to 9212299955 from your registered mobile no.

Block Debit Card

• SMS LOST MMDDYYYY to 9223512966 from your registered mobile number,
  where MMDDYYYY is your DoB.

Block Credit Card

• SMS BLOCK <SPACE> <Last 4 digits of your Credit Card Number> to 5676757
  from your registered mobile number to block your Credit Card instantly.

NRI

• SMS <NR> to +91 9212299955 to receive a call back from Phone Banking Executive

Steps to report an unauthorized transaction

Grievance Redressal & Complaint

For Banking Customers

1. Register at Branch through complaint register
2. Contact the Branch Manager
3. Call Contact Center-

• General Banking : 1860 500 5004 / 1800 209 0061 / 022 44066666 (Outside India)
• Exclusive Banking : 1860 267 7777 / 022 4220 7777 (Outside India)

Send email to Contact Centre - reachus [at] indusind [dot] com
NRI customers may E -Mail - nri [at] indusind [dot] com
Exclusive customers may E-mail - exclusive [at] indusind [dot] com

In case, Branch / Contact Centre are unable to resolve the issue within 7 working days -

• Email: customercare [at] indusind [dot] com
• Write to - Mr. Akash Sharma
  Head - Customer Care OPUS Center 47,
  Central Road, Opp. Tunga Paradise Hotel MIDC
  Andheri (East) Mumbai 400093

For Stored Value Card (Prepaid Card) customers

1. Register at Branch through complaint register
2. Contact the Branch Manager
3. Call Contact Center-

• 1860 500 5004 (India ) / +91 22 61553100 (International)
• Email: reachus [at] indusind [dot] com
• Write to - Mr. Akash Sharma
  Head - Customer Care OPUS Center,
  47, Central Road, Opp. Tunga Paradise Hotel MIDC,
  Andheri (East), Mumbai 400093

For Credit Card Customers

You may login your complaint relating to Credit Cards

• Contact: 1860 500 5004 / 1800 209 0061 / 022 4406 6666 (Outside India)
• Email: premium [dot] care [at] indusind [dot] com
• Write Bank's Credit Card Unit-
  IndusInd Bank Ltd.
  (Credit Cards division) PO Box 9421,
  Chakala, MIDC, Andheri (E),
  Mumbai – 400 093
• Register at Branch through complaint register
• Contact the Branch Manager

In case, you do not receive a response within 7 working days -

• Email: head [dot] cardservices [at] indusind [dot] com
• Write to - Mr. Pratap Pillai Head - Cards Services,
  OPUS Center, 47, Central Road, Opp.
  Tunga Paradise Hotel MIDC,
  Andheri (East), Mumbai 400093

In case you do not receive a response from Head - Card Services or Head - Customer Care within 7 days,
you may call/write to the Nodal Officer at the address/email/contact -

• Ms. Anita Verghese
  Executive Vice President & Principal Nodal Officer
  IndusInd Bank Ltd.
  701/801 Solitaire Corporate Park,
  167, Guru Hargovindji Marg,
  Andheri-Ghatkopar Link Road,
  Chakala Andheri (East)
  Mumbai - 400 093
  E-mail: nodal [dot] officer [at] indusind [dot] com
  Tel. No.: (022) 6641 2200, 6641 2319
  Fax: (022) 6641 2318

List of Nodal Officer at Regional Level

Principal Nodal Officer

Ms. Anita Verghese
Executive Vice President, Banking Operations
IndusInd Bank Ltd.
701/801 Solitaire Corporate Park,
167, Guru Hargovindji Marg, Andheri-Ghatkopar Link Road,
Chakala Andheri (East), Mumbai - 400 093
E-mail: nodal [dot] officer [at] indusind [dot] com
Tel. No.: (022) 6641 2200, 6641 2319.
Fax: (022) 6641 2318

List of Functional Heads

List of Zonal Heads

Managing Director & CEO

Head Office Address

IndusInd Bank Ltd
PO Box 9421, Chakala MIDC
Andheri (E), Mumbai - 400 093

Registered Office

IndusInd Bank Limited, 2401
Gen. Thimmayya Road (Cantonment), 
Pune - 411 001, India 
Tel: 020-3046 1600-609

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