Email

• reachus [at] indusind [dot] com (For Customer Suport)
• nri [at] indusind [dot] com (For NRI Customers)

Important Links

• Frequently Asked Questions
• Feedback Form

SMS Service

• To immediately block your credit card, SMS BLOCK <space> <XXXX> last 4 digits of the Credit Card to 5676757 from your registered mobile number.

Contact Details For Credit Cards

Timing: 24/7

Grievance Redressal

Level 1:

• For any complaint you can contact at the details given below:
  Contact No.: 18602677777, 022-42207777 (Outside India)
  Email: premium [dot] care [at] indusind [dot] com
• You can also lodge your complaint by visiting the nearest Branch Location.
• You will receive a resolution within 7 working days from the date of receipt of complaint.

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to Head - Cards Services at the details given below:
  Email: head [dot] cardservices [at] indusind [dot] com
  Address: Head - Cards Services OPUS Center, 47,
  Central Road, Opp. Tunga Paradise Hotel MIDC
  Andheri (East), Mumbai 400093
• You will receive a resolution within 7 working days from the date of receipt of complaint.

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: 022-61553705
  Email: nodal [dot] officer [at] indusind [dot] com
  Address: IndusInd Bank Ltd.
  OPUS Center, 47, Central Road, Opp. Tunga Paradise Hotel MIDC
  Andheri (East), Mumbai 400093

Level 4:

• You can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address Of Area Of Operation RBI Ombudsman
  

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