• In case of any complaint or query pertaining to any Transaction/s, the tag member may contact either by calling on customer care at 18602108887. In case the Tag member has any dispute in respect of any transaction.
• If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at IndusInd Bank FASTag Call Centre number to register your complaint and also can register your complaint at IndusInd Bank.

NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can simply dial 1033 from Mobile/Landline.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

• Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.

Escalation Matrix

The Tag deposit rates would be applicable depending on your vehicle class and would be refunded to you at the time of FASTag Account closure.
For more information about your account and applicable rates contact:

IndusInd Bank Ltd.
2401 Gen. Thimmayya Road (Cantonment),
Pune – 411 001, India.
Phone : 020-30461600-609
Toll Free Number : 1860 210 8887

Email Id’s:

• Level 1 : fastaghelpdesk [at] indusind [dot] com
• Level 2 : fastescalationdesk [at] indusind [dot] com
• Level 3 : Nodal [dot] officer [at] indusind [dot] com