Emails

• support [at] iffcotokio [dot] co [dot] in (Customer Support)
• websupport [at] iffcotokio [dot] co [dot] in (Queries)

Install App

Important Links

• Contact Form
• Frequently Asked Question
• Service Request
• Feedback Form
• Branch locator/Hospital Locator/Garage Locator

SMS Service

• SMS “CLAIM” to 56161 and Claims representatives will get in touch with you in 4 Working Hours.
• To get the link SMS RENEW to 575758 For Renew your Motor policy. 

Claim Intimation

• Online
  • Motor Claim Intimation
  • Health Claim Intimation
• Call Center
  • Experienced Claims Service Representative (CSR) shall make the process of claim intimation fast
    and smooth for customer. Please feel free to call on the nos. mentioned below round the 365 days.
  • Tolled No. 1800-103-5499, 0124- 4285499
• Walk in
  • Shall wish to intimate customer claim in person, please feel free to visit policy issuing Branch Mon- Fri
    09:30 AM to 06:00 PM (Except for National Holidays).
  • Please refer to  Branch Locator for information on Branch Locations.
• SMS
  • In endeavor to take customer service at newer heights, now bring claim Intimation at customer fingertips.
    Please SMS “CLAIM” to 56161 and one of Claims representatives will get in touch with in 4 Working Hours.
  • Please have all the details pertaining to Loss description, Cause, Workshop/Hospital details, etc. at the time of the call
• Email
  • Intimate about customer Motor/Health claim via E-Mail. Claim process is Quick & Easy and can be done round the
    clock anywhere, anytime at convenience. To intimate claim please  click here
  • Don't use this service:
    • To report an injury claim
    • Or Property Damage to 3rd Party
    • Or a Theft Claim

Claim / Proposal Forms

Grievance Redressal

Level 1 :

• If you are not satisfied with services and have a complaint or grievance email at support [at] iffcotokio [dot] co [dot] in or you can also email the
  Grievance Redressal Officer (GRO) of your area they will send a response within a period of 14 days from the date of receipt.

Customer Service Centers / GRO Contact Details

Level 2 :

• In case you are not happy/dissatisfied with the resolution provided or for lack of response contact to the Chief Grievance Officer. 
  Designation- Grievance Redressal Officer / Chief Grievance Office
  Ph:- 0124-2850295
  Email- chiefgrievanceofficer [at] iffcotokio [dot] co [dot] in
  
• The response will be send you within a period of 14 days from the date of receipt
  

Level 3 :

• If you do not get a satisfactory response Within 28 days of lodging a complaint you can contact the Insurance Regulatory & Development Authority of India or the Insurance Ombudsman.
  Insurance Regulatory & Development Authority of India
  Sy No. 115/1, Financial District,
  Nanakramguda, Gachibowli, Hyderabad-500032.
  Contact Number: 040-20204000
  Toll-Free Number:  155255
  Email ID: complaints [at] irdai [dot] gov [dot] in

Mailing Address

The Retention Vertical,
IFFCO-Tokio General Insurance Co. Ltd. 
IFFCO Tower, 4th & 5th Floor,
Plot No. 3, Sector 29, 
Gurgaon 122001, Haryana

Corporate Office

IFFCO Tower, Plot No. 3,
Sector 29, Gurgaon - 122001,
Haryana, India.

Social Sites

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• YouTube
• Linkedin