IDBI Capital Customer Care No. 1800 200 3388

Organization:

idbidirect.in

Toll free Number(s):

1800 200 3388 (For Customer Support, Mon-Fri, 8:30am-7pm, Sat, 8:30am-2:30pm)

All India Number(s):

022-3913 5000 (Alternate Customer Support, Mon-Fri, 8:30am-7pm, Sat, 8:30am-2:30pm)
022-3913 5001 (For Contact Support, Mon-Fri, 8:30am-7pm, Sat, 8:30am-2:30pm)

Website:

Official Website

iOS App:

IDBI Capital Smart Nivesh

iOS App:

IDBI Direct 1.4

Android App:

IDBI Capital Smart Nivesh

Android App:

IDBI Direct 1.4

IVRS Menu : 1800 200 3388 / 022-3913 5000 / 022-3913 5001

Select your preferred language

Press 1: For trade over phone
Press 2: For customer services
Press 3: For reporting of cyber attack incidents

Email

custcare [at] idbidirect [dot] in (For Customer Care)
info [at] idbidirect [dot] in (For General Query)

Important Links

Important Emails

Sr.No.	Service	Email
1	Suggestion	feedback [at] idbidirect [dot] in
2	Demat related Enquiries	dp [at] idbicapital [dot] com
3	Demat related grievances	dpredressal [at] idbicapital [dot] com
4	Stock Broking , Merchant Banking , Portfolio Manager related grievances	redressal [at] idbicapital [dot] com

Grievance Redressal

Level 1:

For any complaint/query you can contact at 18002003388, 022-39135000, 022-39135001 and email at custcare [at] idbidirect [dot] in, redressal [at] idbicapital [dot] com
Address: IDBI Capital Markets and Securities Ltd.
6^th Floor, IDBI Tower, World Trade Centre,
Cuffe Parade, Mumbai, 400005

Level 2:

If your query is not solved within 3 working days then you can contact to the officers at the details given below:

Sr. No.	Department	Name	Contact No.	Email	Working Hours	Address
1	Customer Care	Mr. Vicky Borade	022-43451518	custcare [at] idbidirect [dot] in	Mon-Fri, 8:30am-5:30pm	2^nd Floor, Mittal Court, Nariman Point, Mumbai - 400021
2	Grievance	Mr. Binayak Kandhway	022-43451552	escalation [at] idbidirect [dot] in	Mon-Fri, 8:30am-5:30pm	2^nd Floor, Mittal Court, Nariman Point, Mumbai - 400021
3	Compliance Officer (Stock Broking/IA)	Mr. Pushkar Vartak	022-40691907	compliance [at] idbicapital [dot] com , redressal [at] idbicapital [dot] com	Mon-Fri, 9:30am-6:30pm	6^th Floor, IDBI Tower, Cuffe Parade, Mumbai - 400005
4	MD & CEO	Mr. Kamal Kant Upadhyay	022-40691700	md [at] idbicapital [dot] com	Mon-Fri, 9:30am-6:30pm	6^th Floor, IDBI Tower, Cuffe Parade, Mumbai - 400005
5	Compliance Officer (Merchant Banking)	Ms. Amruta Lad	022-40691960	amruta [dot] lad [at] idbicapital [dot] com	Mon-Fri, 9:30am-6:30pm	6^th Floor, IDBI Tower, Cuffe Parade, Mumbai - 400005
6	Principal Officer (RA)	Mr. Pravin Bokade	022-40691812	equityresearch [at] idbicapital [dot] com	Mon-Fri, 9:30am-6:30pm	6^th Floor, IDBI Tower, Cuffe Parade, Mumbai - 400005
7	Principal Officer (Stock Broking)	Mr. Pradeep Salunke	022-40691809	pradeep [dot] salunke [at] idbicapital [dot] com	Mon-Fri, 9:30am-6:30pm	6^th Floor, IDBI Tower, Cuffe Parade, Mumbai - 400005
8	Principal Officer (Merchant Banking)	Mr. Subodh Gandhi	022-40691803	subodh [dot] gandhi [at] idbicapital [dot] com	Mon-Fri, 9:30am-6:30pm	6^th Floor, IDBI Tower, Cuffe Parade, Mumbai - 400005
9	Principal Officer (PMS)	Mr. Aseem Saroop	022-40691818	aseem [dot] saroop [at] idbicapital [dot] com	Mon-Fri, 9:30am-6:30pm	6^th Floor, IDBI Tower, Cuffe Parade, Mumbai - 400005

Level 3:

If your query is still not resolved and you are not satisfied, then you can lodge your complaint online through:

Download Forms

Address

IDBI Capital Markets and Securities Ltd.
6^th Floor, IDBI Tower, World Trade Centre,
Cuffe Parade, Mumbai, 400005
Contact No.: 022-40691700

India Customer Care