For any query/complaint, you can contact at 18002661962 or mail at fastag [dot] product [at] idbi [dot] co [dot] in .
Level 2:
If your query is not resolved, then you can escalate the issue at the details given below:
Level
Name
Email
1
Smt Yaggadi Vani
vani [dot] yaggadi [at] idbi [dot] co [dot] in
2
Shri Prabhat Kumar
prabhat [dot] kumr [at] idbi [dot] co [dot] in
3
Shri Dileep Kumar Mishra
dileep [dot] mishra [at] idbi [dot] co [dot] in
Level 3:
If your query is still not resolved or you face any issues or rude behavior at the toll plaza then you can call National Highway Helpline No. at 1033 or mail at etc [dot] nodal [at] ihmcl [dot] com .