• In case of any query/complaint or if your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at IDBI Bank Call Centre number 1800 266 1962 to register your complaint and also can register your complaint at IDBI Bank.

NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

• Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.

Escalation Matrix

These are some levels you have to contact this officers to resolved your issue via email.

• Level 1 - Shri Kartik Mehta
  • Kartik [dot] mehta [at] idbi [dot] co [dot] in
• Level 2- Smt Yaggadi Vani
  • vani [dot] yaggadi [at] idbi [dot] co [dot] in
• Level 3 - Shri Prabhat Kumar
  • prabhat [dot] kumr [at] idbi [dot] co [dot] in
• Level 4 - Shri Dileep Kumar Mishra
  • dileep [dot] mishra [at] idbi [dot] co [dot] in