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IDBI Bank Customer Care No. 1800 209 4324
Updated on Friday, 25 September 2026 - 1:43pm
Email
Organization:
IDBI Bank Toll free Number(s):
- 1800 209 4324 (For Mobile Banking/Complaint/Block Debit/Credit Card, 24x7)
- 1800 22 1070 (Alternate No. For Mobil Banking/Complaint/Block Debit/Credit Card, 24x7)
- 1800 22 6999 (For Debit/Credit Card Blocking)
- 1930 (For Cyber Police Helpline)
All India Number(s):
- 022-6771 9100 (For Phone Banking, 24x7)
- 022-4042 6013 (For Credit Card Queries)
- 88600 45678 (For WhatsApp Banking, 24x7)
- 98203 46920 (For SMS Banking)
- 98210 43718 (For Alternate SMS Banking)
International Numbers:
+91-22-6771 9100 (For Overseas Customer Support)
Website:
Official Website
iOS App:
IDBI Bank GO Mobile+
Android App:
IDBI Bank GO Mobile+ Note: These are IDBI Bank's official contact numbers. For your safety, the bank will only call you from numbers starting with 1600413400, 1600413401, 1600113151, 1600113152, 1600113153, 1600113154, 1600113155, 1600313350, 1409336181
- customercare [at] idbi [dot] co [dot] in (For Customer Care)
Important Links
Important Contact Details
| Sr. No. | Services | Contact Detail |
|---|---|---|
| 1 | For credit card Block/Queries/Complaints | idbicards [at] idbi [dot] co [dot] in |
| 2 | For credit card rewards point related Queries/Complaints | membersupport [at] idbidelight [dot] com |
| 3 | For NRI | nri [at] idbi [dot] co [dot] in |
| 4 | For Delight Point Related Queries | 18002081947 |
| 5 | For Lost Or Stolen ATM/Debit Card, Passbook (International) | +91-22-66937000 |
| Credit Card Queries | ||
| 6 | 24x7 Customer Care Toll-free No. | 18002094324, 18004257600 |
| 7 | Non Toll-free number (Call Charges Applicable) | 022-67719100, 022-40426013, idbicards [at] idbi [dot] co [dot] in |
| 8 | For Delight Points related queries | 18002081947, membersupport [at] idbidelight [dot] com |
| 9 | Credit Card Rewards | 18002081947 |
| 10 | Credit Card Hotlisting Number | 1800226999 |
SMS Service
Send SMS to 9820346920 or 9821043718 from your registered mobile number.
| Sr. No. | Services | Keywords |
|---|---|---|
| Account Related Information | ||
| 1 | Balance Enquiry | BAL CUSTOMERID PIN [ACCOUNT NUMBER] |
| 2 | Fixed Deposits Enquiry | FD CUSTOMERID PIN [ACCOUNT NUMBER] |
| 3 | Last 3 Transactions | TXN CUSTOMERID PIN [ACCOUNT NUMBER] |
| 4 | Cheque Payment Status (To ascertain whether the cheque is paid or not) |
CPS CUSTOMERID PIN CHEQUE NUMBER [ACCOUNT NUMBER] |
| 5 | Request for cheque book | CBR CUSTOMERID PIN NUMBER OF LEAVES P/M [ACCOUNT NUMBER] |
| 6 | Request for statement one can use this reference number to check the status of the request any time. The bank mails the statement of account. |
STM CUSTOMERID PIN FROM-DATE-TO-DATE [ACCOUNT NUMBER] |
| 7 | Change of PIN | CPN CUSTOMERID OLDPIN NEWPIN |
| 8 | Status Of Registration |
|
| 9 | De-Registration |
|
| 10 | If you want to change a Registered Account number |
|
| SMS Banking - Demat Enquiry | ||
| 11 | Free Balance Holdings (Passing the customer ID) | DB CUSTOMERID PIN STARTS WITH [DPM CLIENT ID] |
| 12 | Last two Transactions | DT CUSTOMERID PIN |
| SMS Banking - Bill Payment | ||
| 13 | Pending Bills | GETBILL CUSTOMERID PIN [PAYEEID] |
| 14 | Pay Bill | PAYBILL CUSTOMERID PIN BILLID |
| 15 | Registered Billers | MYBILLERS CUSTOMERID PIN |
| SMS Banking - Supplementary operations | ||
| 16 | Change Primary Account | CPA CUSTOMERID PIN ACCOUNT NUMBER |
| 17 | Help | HELP |
| For more information, please read . | ||
To Block or Hotlisting Debit Card
- By Contact No.: You can call customer care by calling toll free numbers 18002094324 or 1800221070 , Hotlisting No. 1800226999
- International: For Lost or Stolen ATM/Debit Card, Passbook/Outside India Customers: +91-22-677 19100
- International: For Lost or Stolen ATM/Debit Card, Passbook/Outside India Customers: +91-22-677 19100
- By Email: You can email at customercare [at] idbi [dot] co [dot] in
- By SMS Service:
- In case you remember your Card Number: SMS BLOCK <Customer ID> <Card Number> to 5676777
- In case you do not remember your Card Number : SMS BLOCK < Customer ID > to 5676777
- To block mobile banking: SMS MBBLCK <Space> <Customer IdCustomer1> to 9560853000
- By Net Banking: Login → Cards → Debit Card Hotlisting → Select Debit Card & Reason → Submit → Enter Transaction Password
- By App: You can block your card through IOS and Android App.
- Login → Cards → Debit Card Hotlisting → Select Card → Enter Remarks → Confirm → Enter OTP → Block Card
Grievance Redressal
Level 1
- For any query/complaint, you can contact on the details given below:
Toll Free No.: 18002094324, 1800221070
Non-Toll Free No.: 022-67719100
For Outside India Customers: +91-22-67719100
Debit Card Hot Listing No.: 1800226999
Email: customercare [at] idbi [dot] co [dot] in - You can also submit your complaint online through the Complaint Form .
Level 2
- If your query is not resolved within 4 working days, you can contact the Grievance Redressal Officers of your zone at the details given below:
Sr No. Zonal Office Contact No. Email Address Timing: Mon-Sat, 10am-6pm 1 Delhi 011-69297006 gro [dot] delhi [at] idbi [dot] co [dot] in IDBI Bank Ltd, 9th Floor, Plate B, Block 2,
NBCC Office Complex, East Kidwai Nagar, New Delhi2 Chandigarh 0172-5081500 gro [dot] chandigarh [at] idbi [dot] co [dot] in SCO 72-73, Sector 17 - B, Chandigarh Pin: 160017 3 Kochi 0484-2319042 gro [dot] kochi [at] idbi [dot] co [dot] in 2nd Floor, Zonal Office, Near Passport Office, Panampilly Nagar, Kochi - 682036, Kerala 4 Lucknow 0522-4938450 gro [dot] lucknow [at] idbi [dot] co [dot] in CP-12, Viraj Khand, Gomti Nagar, Near Singapore Mall, Lucknow 5 Kolkata 033-66557800 gro [dot] kolkata [at] idbi [dot] co [dot] in 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 6 Bhubaneswar 0674-2610202 gro [dot] bhubaneswar [at] idbi [dot] co [dot] in IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar, Odisha 7 Patna 0612-3520104 gro [dot] patna [at] idbi [dot] co [dot] in Third Floor, Sai Corporate Park Rukanpura, Bailey Road Patna, Bihar 8 Mumbai 022-61279393 gro [dot] mumbai [at] idbi [dot] co [dot] in 2nd Floor, A, B and C wings, Mittal Court, Nariman Point, Mumbai 9 Nagpur 0712-6659104 gro [dot] nagpur [at] idbi [dot] co [dot] in Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur 10 Ahmedabad 079-66072794, 079-66072806 gro [dot] ahmedabad [at] idbi [dot] co [dot] in IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad 11 Pune 020-66004126 gro [dot] pune [at] idbi [dot] co [dot] in IDBI House, Fourth Floor, Dynaneshwar Paduka Chowk, Fergusson College Road, Shivaji Nagar, Pune 12 Bhopal 0755-4848314 gro [dot] bhopal [at] idbi [dot] co [dot] in Centre Point Commercial Complex, First Floor, T T Nagar 13 Chennai 044-22202021 gro [dot] chennai [at] idbi [dot] co [dot] in 115 Anna Salai, Saidapet, Chennai 600 015 14 Bengaluru 080-61451311 gro [dot] bengaluru [at] idbi [dot] co [dot] in IDBI House, 58 Mission Road, Bangalore, Karnataka 15 Hyderabad 040-67694153 gro [dot] hyderabad [at] idbi [dot] co [dot] in D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad - You can also lodge a complaint with the GRO through the online Complaint Form .
Level 3
- If your query is still not resolved within 7 working days, then you may also approach to the principal nodal officer detail given below:
Contact No.: 022-66552143
Email: pno [at] idbi [dot] co [dot] in
Address: IDBI Bank Ltd. Customer Care Centre,
19th Floor, D Wing, IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai -400 005 - You can also contact the region-wise nodal officers at the details given below:
Sr. No. Location Name & Designation Contact No. Email Address
(IDBI Bank Ltd.)1 Ahmedabad Shri Faisal Rahat (DGM) 079-66072674, 9826257144 faisal_rahat [at] idbi [dot] co [dot] in IDBI Complex, Lal Bungalows, Off C.G. Road, Ahmedabad - 380006 2 Bengaluru Smt. Kavita Ramesh Nair (DGM) 080-61451121, 8691017752 kavita_nair [at] idbi [dot] co [dot] in IDBI House, 58 Mission Road, Bangalore - 560027 3 Bhopal Shri Bijay Kumar Burnwal (DGM) 0755-848317, 9800880650 bijay [dot] burnwal [at] idbi [dot] co [dot] in Centre Point Commercial Complex, 1st Floor, TT Nagar, New Market, Bhopal - 462003 4 Bhubaneswar Shri Shivendra Pratap Singh (DGM) 0674-2610211, 8317080268 shivendra [at] idbi [dot] co [dot] in 2nd Floor, IDBI Bank House, Janpath, Bhubaneswar - 751022 5 Chandigarh Shri Diwakar Bhatia (DGM) 0172-5001653, 9855701600 diwakar [dot] bhatia [at] idbi [dot] co [dot] in SCO 72-73, Sector 17-B, Chandigarh - 160017 6 Chennai Shri Pradeep C (DGM) 0821-2545442, 8867597406 pradeep_c [at] idbi [dot] co [dot] in 115 Anna Salai, Saidapet, Chennai - 600015 7 Dehradun Shri Prashant Anand (AGM) 8950030164 prashant [dot] anand [at] idbi [dot] co [dot] in First Floor, C-9, Nehru Colony, Dehradun - 248001 8 Guwahati Shri Khangembam Sanjay Singh (DGM) 9883934455 k [dot] sanjaysingh [at] idbi [dot] co [dot] in IDBI Building, G.S. Road, Guwahati - 781005 9 Hyderabad Shri Pasupulati Venkata Surendra (DGM) 040-67694050, 9849030604 venkata [dot] surendra [at] idbi [dot] co [dot] in Chapel Road, Hyderabad - 500001 10 Jaipur Shri Sarveshwar Sharma (AGM) 0141-4133502, 9828069602 sarveshwar_sharma [at] idbi [dot] co [dot] in D-24, Durlabh Niwas, Prithviraj Road, C Scheme, Jaipur - 302001 11 Jammu Shri Vijay Sharma (AGM) 0192-3241931, 9906081349 vijay [dot] sharma [at] idbi [dot] co [dot] in Grid Bhavan, Rail Head Complex, Jammu - 180012 12 Kanpur Shri Mohd Anas (AGM) 9359148521 anas [at] idbi [dot] co [dot] in Virendra Smriti, 15/54-B Civil Lines, Kanpur - 208001 13 Kolkata Shri Ramani Ranjan Swain (DGM) 033-66557777, 9937147554 ramani [dot] swain [at] idbi [dot] co [dot] in 44 Shakespeare Sarani, Kolkata - 700017 14 Mumbai (I) Smt. Manbir Kaur (DGM) 022-61279264, 9717680309 manbir [dot] kaur [at] idbi [dot] co [dot] in Mittal Court, Nariman Point, Mumbai - 400021 15 Mumbai (II) / Nagpu Shri Sanjay Vijay Thorat (DGM) 0217-2726955, 9225643349 sanjay_thorat [at] idbi [dot] co [dot] in RBG West II Zonal Office, Salasar Prestige, WHC Road, Nagpur - 440010 16 Mumbai (II) / Pune Shri Harshad Suresh Barje (DGM) 9423961619 hs [dot] barje [at] idbi [dot] co [dot] in IDBI House, Fergusson College Road, Pune - 411004 17 New Delhi (I) Shri Dhananjay Krishna Seth (DGM) 011-69297008, 9910854719 dhananjay [dot] seth [at] idbi [dot] co [dot] in Zonal Office, NBCC Complex, East Kidwai Nagar, New Delhi - 110023 18 New Delhi (II) Shri Shambhu Singh Meena (AGM) 011-69297091, 8948993366 shambhu [dot] meena [at] idbi [dot] co [dot] in Zonal Office, NBCC Complex, East Kidwai Nagar, New Delhi - 110023 19 Patna Shri Md Islamul Haque (DGM) 9082374388 md [dot] haque [at] idbi [dot] co [dot] in Sai Corporate Park, Bailey Road, Patna - 800014 20 Raipur Shri Ajit Sarkar (AGM) 9836490444 ajit [dot] sarkar [at] idbi [dot] co [dot] in Dev Tower, Kabir Chowk, Civil Lines, Raipur - 494001 21 Ranchi Shri Gagan Gupta (AGM) 0651-6600486, 8002475893 gagan [dot] gupta [at] idbi [dot] co [dot] in City Plaza, Main Road, Ranchi - 834001 22 Thiruvananthapuram Smt. Vidya Ashok Shah (DGM) 0484-2386703, 9847452000 vidya [at] idbi [dot] co [dot] in Regional Office, Panampilly Nagar, Kochi - 682036 23 Shimla Shri Vinod Kumar Tanwar (AGM) 8425875551 vinod [dot] tanwar [at] idbi [dot] co [dot] in Jeevan Jyoti, Lala Lajpat Rai Chowk, The Mall, Shimla - 171001
Level 4
- If your complaint is not resolved within 30 days or you are not satisfied with the resolution, you can approach the Address And Area of Operation of RBI Ombudsman at the details given below:
TollFree No.:14448 (9:30am-5:15pm)
Address: Centralized Receipt and Processing Centre
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh - 160017 - You can also lodge your complaint online through the RBI Complaint Management System (CMS) Portal .
NEFT/ RTGS Customer Facilitation Centres Contact Details
Designation: Nodal Officer
Contact No.: 022-66908401 , 022-66908532
Email: rtgsneftops [at] idbi [dot] co [dot] in , etpc [at] idbi [dot] co [dot] in
Pension Grievance Redressal
- For any query/complaint, you can contact at 022-66552761, 022-66908489, 022-66908534, 022-66908487 or mail at scss [dot] pension [at] idbi [dot] co [dot] in .
- If your query is not resolved, then you can contact the
Pension Nodal Officers (PNOs) at the details given below:
Sr. No. Zone Name Contact No. Email Address Jurisdiction Pension Nodal Officer Dy. General Manager 1 Ahmedabad Smt. Aparna Vhatkar 8097979721 ap [dot] vhatkar [at] idbi [dot] co [dot] in IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 Gujarat, Dadra Nagar Haveli, Daman & Diu 2 Bhopal Shri. Manoj Malviya 0755-4848358 manoj [dot] malviya [at] idbi [dot] co [dot] in Centre Point Commercial Complex, 1st Floor, TT Nagar, New Market, Bhopal Pin: 462003 Bhopal, Gwalior, Indore, Jabalpur 3 Bhubaneswar Shri. Purnachandra Rao Pedaprolu 7036070369 pr [dot] pedaprolu [at] idbi [dot] co [dot] in Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha 751010 Odisha, Chhattisgarh 4 Chandigarh Smt. Nidhi Sharma 0172-5059487 nidhi_s [at] idbi [dot] co [dot] in SCO 72-73, Sector 17-B, Chandigarh Pin: 160017 Punjab, Haryana, Himachal Pradesh, J&K, and Ladakh 5 Chennai Shri. H Nilakantha Patro 044-22202219 hn [dot] patro [at] idbi [dot] co [dot] in 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 Tamil Nadu, Puducherry, Andaman & Nicobar 6 Delhi Smt. Shalini Arun Sharma 011-69297390 shalini [dot] arun [at] idbi [dot] co [dot] in IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex, East Kidwai Nagar, New Delhi Pin: 110023 Delhi & NCR, Rajasthan 7 Hyderabad Shri Hamu Ramavath 040-67694008 hamu [dot] ramavath [at] idbi [dot] co [dot] in D. Num 5-9-89/1 and 2, Chapel Road, P.B. Num 370, Hyderabad, Telangana Pin: 500001 Telangana and Andhra Pradesh 8 Kolkata Shri. Dipyaman Bose 033-66557631 dipyaman [dot] bose [at] idbi [dot] co [dot] in 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 West Bengal and North Eastern States 9 Lucknow Smt. Sarika Bhadauria 9889004030 sarika [dot] bhadauria [at] idbi [dot] co [dot] in CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN: 226010 Uttar Pradesh (excluding NCR) and Uttarakhand 10 Mumbai Shri Uma Manohar 022-66243195 uma_manohar [at] idbi [dot] co [dot] in IDBI Bank, 2nd Floor, A, B & C Wings, Mittal Court, Nariman Point, Mumbai Maharashtra Pin: 400021 Mumbai and Nashik 11 Nagpur Shri. Prashant Shenoy 9821708503 prashant [dot] shenoy [at] idbi [dot] co [dot] in Gupta House Plot No 1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur, Maharashtra Pin: 440001 Maharashtra (Excluding Mumbai and Pune) 12 Pune Shri Shivaji Singh 7562970375 s [dot] singh [at] idbi [dot] co [dot] in Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune Maharashtra Pin: 411016 Pune, Satara, Sangli, Kolhapur, Ratnagiri, Sindhudurg, Goa Asst. General Manager 13 Bengaluru Shri. Rohan S 9742949328 rohan [dot] s [at] idbi [dot] co [dot] in IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 Kerala and Karnataka 14 Patna Shri Uttam Kumar 8637871104 kumar [dot] uttam [at] idbi [dot] co [dot] in Sai Corporate Park, Third Floor, Rukanpura, Bailey Road, Patna Bihar PIN: 800014 Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur Principal Pension Nodal Officer General Manager 15 Mumbai Shri. D Basker 022-66194290 d [dot] basker [at] idbi [dot] co [dot] in IDBI Bank Ltd. 10th Floor, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 - - If your query is still not resolved and you are not satisfied within 8 working days, then you can contact the Centralised Pension Processing Centre (CPPC) at the details given below:
Address: Central Pension Processing Cell, 6th Floor, Annex Building, IDBI Bank Ltd, Sector 11,
Plot 39-41, CBD Belapur, Navi Mumbai, Maharashtra - 400614. (Same For All)
Sr. No. Name Contact No. Email 1 Smt. Harleen Kaur 022-66908487 harleen [dot] kaur [at] idbi [dot] co [dot] in 2 Shri Satyendra Kumar Sharma 022-66908489 satyendra [dot] sharma [at] idbi [dot] co [dot] in 3 Shri Ajay Kumar 022-66908534 ajay [dot] d [at] idbi [dot] co [dot] in
Form Center
Registered Office
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.
Contact No.: 022-66553355
