IDBI Bank Customer Care No. 1800 22 1070

Organization: 
Toll free Number(s): 
  • 1800 22 1070 (Customer care)
  • 1800 209 4324 (Another Customer care)
  • 1800 22 6999 (Debit Card Blocking)
  • 1800 425 7600 (Credit Card)
  • 1800 208 1947 (Credit card rewards-Monday –Saturday 9 am to 6 pm)
  • 1800 843 1133 (Missed call - Mini Statement)
  • 1800 843 1122 (Missed call - Balance Enquiry)
All India Number(s): 
  • 022-6771 9100 (Phone Banking)
  • 022-4042 6013 (Non Toll Free Credit Card)
  • (+91)22-6771 9100 (For outside India customers)
  • 5676777 (SMS BLOCK)
  • 9220-800-800 (SMS "IDBICARE")
  • 88600-45678 (WhatsApp Banking)
  • 9820-346-920 (SMS Banking)
  • 9821-043-718 (SMS Banking)
  • 022-6693 7000

IVRS Menu-

1800 209 4324 / 1800 22 1070 (Phone Banking Services)

First Select Language

  • Press 1- To block debit card or other digital channels
  • Press 2- To generate Atm pin/reset IVR language /T-pin
  • Press 3- For Bank account statement
  • Press 4- For loan, demat, and NPS
  • Press 5- For products, interest rates, and MY IVR
  • Press 9- Talk to phone banking executive

Email

  • customercare [at] idbi [dot] co [dot] in (customer care support)
  • idbicards [at] idbi [dot] co [dot] in (for credit card Block/queries/compliants)
  • membersupport [at] idbidelight [dot] com  (For credit card rewards point
    related Queries/Complaints)
  • nri [at] idbi [dot] co [dot] in (Fot NRI)

Branch & ATM Locator

Important Links

Install App

SMS Format

Status Of Registration

  • SMS as REG <Space>Account Number to 5676777 or 9820346920 / 9821043718
    • REG < space > 103104xxx134378 to 5676777 or 9820346920 / 9821043718

De-Registration

  • SMS as DEL< Space >Account Number to 5676777 or 9820346920 / 9821043718
    • DEL < space >103104xxx134378 to 5676777 or 9820346920 / 9821043718

 If you want to change a Registered Account number

  •  SMS as REG< Space >Account Number to 5676777 or 9820346920 / 9821043718
    •  REG < Space >1036511xxxxx815 to 5676777 or 9820346920 / 9821043718

Debit card block through SMS

  • In case you remember your Card Number

SMS BLOCK < Customer ID > < Card Number > to 5676777
Eg: SMS BLOCK 12345678 4587771234567890 to 5676777

  • In case you do not remember your Card Number

SMS BLOCK < Customer ID > to 5676777
Eg: SMS BLOCK 12345678 to 5676777

Form Center

SMS Banking

Input specifications for SMS Banking through SMS (User Guide 'SMS Service')

Business Request

Input

SMS Banking - Account related information

1. Balance enquiry

BAL CUSTOMERID PIN [ACCOUNT NUMBER]
Example:
Bal 400001 aaaaa
(All fields would be separated by spaces)
Account number is optional. By default, information is available for primary account number.

2. Fixed deposits enquiry

FD CUSTOMERID PIN [ACCOUNT NUMBER]
Example:
Fd 400001 aaaaa
(All fields would be separated by spaces). Account no is optional.

3. Last 3 Transactions

TXN CUSTOMERID PIN [ACCOUNT NUMBER]
Example:
txn 400001 aaaaa
(All fields would be separated by spaces). Account number is optional.

4. Cheque Payment Status (to ascertain whether the cheque is paid or not)

CPS CUSTOMERID PIN CHEQUE NUMBER [ACCOUNT NUMBER]
Example:
Cps 400001 aaaaa
(All fields would be separated by spaces). Account number is optional.

5. Request for cheque book

CBR CUSTOMERID PIN NUMBER OF LEAVES P/M [ACCOUNT NUMBER]
Example:
Cbr 400001 aaaaa 30 P - (By Person / By Mail)
(All fields would be separated by spaces). Account number is optional.

6. Request for statement one can u.se this
reference number to check the status of the request any time. The bank mails the
statement of account.

STM CUSTOMERID PIN FROM-DATE-TO-DATE [ACCOUNT NUMBER]
(All fields would be separated by spaces)
From date MMYY
To date MMYY
Account number is optional.
Example:
Stm 400001 aaaaa 0899 1200

7. Change of PIN

CPN CUSTOMERID OLDPIN NEWPIN
(All fields would be separated by spaces).
Example:
Cpn 400001 aaaaa bbbbb

 SMS Banking - Demat Enquiry

 8. Free balance Holdings  (Passing the customer ID)

DB CUSTOMERID PIN
STARTS WITH [DPM CLIENT ID]
Example:
db 400707 aaaaa ba 10017028

9. Last two Transactions

DT CUSTOMERID PIN
Example:
DT 400707 aaaaa 10017028

 SMS Banking - Bill Payment

10. Pending Bills

GETBILL CUSTOMERID PIN [PAYEEID]
(All fields would be separated by spaces).
Bill ID:
Biller Name:
Bill Date:
Amount:
Due Date:
Example:
IDBI Bank GETBILL
Bill ID :1278
Biller Name: Life Insurance Corporation of India
Bill Date 04/12/2002
Amount 11,000.00
Due Date 22/02/2003

11. Pay Bill

PAYBILL CUSTOMERID PIN BILLID
(All fields would be separated by spaces).
Success or failure message.
Example:
IDBI Ltd
PAYBILL
Bill No:1281 of MTNL Delhi for Rs 993.00 has been sucessfully paid.Your Payment ID is 0000003496. 

12. Registered Billers

MYBILLERS CUSTOMERID PIN
(All fields would be separated by spaces).
Payee ID
Payee Nick Name
Example:
IDBI Ltd.
MYBILLERS
Payee Id
20
Biller Name
MTNL Delhi
Payee ID
25
Biller Name
Life Insurance Corporation of India

 SMS Banking - Supplementary operations

13. Change Primary Account

CPA CUSTOMERID PIN ACCOUNT NUMBER
(All fields would be separated by spaces).
Here, the account number is a must.
Example:
Cpa 400429 aaaaa 0131040042900

14. Help

HELP
The reply message will contain the formats for all the options available for the uses as above.

Banking Complaints / Grievance & Redressal Cell

Level: 1

Option : 1 Speak to phone banking officals

  •  Toll Free numbers: 1800-209-4324/1800-22-1070
  • Non Toll Free Number: 022-67719100
  • Contact number for outside India customers: +91-22-67719100
  • Debit Card Hot listing number: 1800-22-6999
  • Send SMS "IDBICARE" to 9220800800 and we will call you

Option : 2 Fill an online Complaint form

Option : 3 Write to us at

  • Email: customercare [at] idbi [dot] co [dot] in
  •  Customer Care Centre,
    IDBI Bank Ltd.
    19th floor,
    IDBI Tower, WTC Complex,
    Cuffe Parade, Colaba.
    Mumbai 400 005.

When a complaint is registered through any one of the above channels,
a unique Complaint ID will be generated. In case of non-receipt of reply
within 8 working days of your registering the complaint or unsatisfactory
reply, you can escalate your complaint to LEVEL II using your Complaint ID.

Level : 2 GRO

If your complaint is not resolved satisfactorily within 8 working days of your
registering the complaint, you may approach the appointed Grievance
Redressal Officers as specified below between 10 a.m. to 6 p.m. from
Monday to Saturday (Except 2nd and 4th Saturday of the month)

Track your complaint

Grievance Redressal Officer (GRO)

Zonal Office Name & Contact Details Jurisdiction Office
Delhi Shri. Pradyumna Singh Dubey   
General Manager & GRO 
Tel no: 011-43294103
E-mail: gro [dot] delhi [at] idbi [dot] co [dot] in

Delhi & NCR, Rajasthan

Delhi Zone
51/3, Desh Bandhu Gupta Road,Karol Bagh (Opposite Khalsa College)New Delhi   Pin 110005
Delhi (UT - NCT)
Chandigarh Shri Warren Kurt Francis   
General Manager & GRO 
Tel No: 0172-5059302
E-mail: gro [dot] chandigarh [at] idbi [dot] co [dot] in

Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir

Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Chandigarh 
Pin: 160017
Lucknow Shri Ravi M. S.
General Manager & GRO 
Tel No:  75718 13292
E-mail: gro [dot] lucknow [at] idbi [dot] co [dot] in

Uttar Pradesh (except NCR) & Uttarakhand

Lucknow Zone
UPCB Building,
2, M.G. Road
Lucknow 226 001
 Kolkata Shri Arun Kumar Panda
General Manager & GRO
Tel No: 033-2290 6819
E-mail: gro [dot] kolkata [at] idbi [dot] co [dot] in

West Bengal, Bihar, North East States

Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 
Pin: 700017
Bhubaneswar Shri Partha Patnaik
General Manager & GRO
Tel No: 0674-6616710
E-mail: gro [dot] bhubaneswar [at] idbi [dot] co [dot] in

Odisha, Jharkhand, Chhattisgarh

Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022
Mumbai Smt Pramila Soujanya
General Manager & GRO
Tel No: 022 - 61279262
E-mail: gro [dot] mumbai [at] idbi [dot] co [dot] in

Mumbai, Nashik

Mumbai Zone
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021
Nagpur Shri L Karthikeyan
General Manager & GRO
Tel No: 0712-6659103
E-mail: gro [dot] nagpur [at] idbi [dot] co [dot] in

Eastern Maharashtra

Nagpur Zone  
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur
Pin: 440010
Ahmedabad Shri Anunay Jha
General Manager & GRO
Tel No: 079-66072806
E-mail: gro [dot] ahmedabad [at] idbi [dot] co [dot] in

Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu

Ahmedabad Zone   
IDBI Complex,
Lal Bungalows,
Off CG Road,
Ahmedabad 
Pin: 380006
Pune Shri Dhananjay Lele
General Manager & GRO
Tel No: 020 - 2567 2259
E-mail: gro [dot] pune [at] idbi [dot] co [dot] in

Pune, Satara, Kolhapur, Sangli Districts & State of Goa

Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin :411004
Chennai Shri L Padmanabhan
General Manager & GRO
Tel No: 044 - 2220 2021
E-mail: gro [dot] chennai [at] idbi [dot] co [dot] in

Tamil Nadu, Puducherry and Andaman & Nicobar

Chennai Zone 
115 Anna Salai, Saidapet,
Chennai 600015
Bengaluru Shri V. Vasudevan
General Manager & GRO 
Tel No: 080-61451311  
E-mail: gro [dot] bengaluru [at] idbi [dot] co [dot] in

Karnataka, Kerala

Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027
Hyderabad Shri Manjunath Pai
General Manager & GRO
Tel No: 040 - 6769 4153
E-mail: gro [dot] hyderabad [at] idbi [dot] co [dot] in

Telangana, Andhra Pradesh

Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001

In case of non-receipt of reply within 11 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Tier III, using your Complaint ID.

Desination Name Contact No. Fax No. Office Jurisdiction
Chief Grievance Redressal Officer (CGRO) Smt. Padma Betai Chief General Manager & CGRO 022- 6655 2141, 6655 2143 022-2216 5195 IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing, IDBI Tower, 
WTC Complex,
Cuffe Parade, 
Mumbai -400 005
Pan India

For escalation of your grievance to Principal Nodal Officer (PNO), Please contact

Designation Name & Contact Details Jurisdiction Office
Principal Nodal Officer
(PNO)
Smt. Jayati Chakraborty
General Manager & PNO
Tel no: 022-66552143
Pan India IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing, IDBI Tower,
WTC Complex, Cuffe Parade,
Mumbai -400 005

IDBI Bank Nodal Officer

DRT Nodal officer as provided by Department (Legal) HO

Name of the DRTs/DRAT Proposed Nodal Officer Landline No. Mobile No. Email ID Addresss
Chennai DRT I, II, III & DRAT Smt. Arundhati Nandi Choubey 044-22202189 7200003912 nandi [dot] arundhati [at] idbi [dot] co [dot] in 115, Anna Salai, Saidapet, Post Bag No 805, Chennai 600 015
Bangaluru DRT I & II Ms. Esha Tyagi 080-61451134 9833905954 esha [dot] tyagi [at] idbi [dot] co [dot] in IDBI House, 58 Mission Road, Bengaluru Pin :560027
Hyderabad DRT I & II Ms. Heena Choudhary 040-67694023 7780707051 heena [dot] choudhary [at] idbi [dot] co [dot] in D.Num 5-9-89/1 and 2, Chapel Road, P.B No. 370, Hyderabad 500001.
Vishakhapatnam DRT Shri Bharothu Venugopal 040-67694234 8500018983 bharothu [dot] gopal [at] idbi [dot] co [dot] in Pydah Chambers, 9-14-15, VIP Road, Siripuram, Vishakapatnam, Pin - 530003.
Mumbai DRT I & DRAT Shri Pawan Kumar Singh 022-66194270 9555442440 pawansingh [dot] s [at] idbi [dot] co [dot] in IDBI Towers,World Trade Center Complex,Cuffe Parade, Colaba,Mumbai Pin :400005
Mumbai DRT II & III Ms Komal Singh 022-66553119 7891875893 komal [dot] singh [at] idbi [dot] co [dot] in IDBI Towers,World Trade Center Complex,Cuffe Parade, Colaba,Mumbai Pin :400005
Nagpur DRT Shri Ravi Tulsiram Deotale 0712-6659119 9920609909 ravi [dot] deotale [at] idbi [dot] co [dot] in RBG West II Zonal Office, Dharampeth, Salasar Prestige, 1st Floor,
Plot No.-1/A,Off WHC Road, Dharampeth
Nagpur Pin :440010.
Aurangabad DRT Ms. Samidha Bhimrao Kose 022-66552724 7875368567 samidha [dot] kose [at] idbi [dot] co [dot] in IMA Hall, Near Shani Mandir, Vivekanand College Road, Kesarsinghpura, Samarthnagar, Aurangabad ,Pin -431001.
Pune DRT Shri Suresh Kumar 7408715736 kumarsuresh [at] idbi [dot] co [dot] in IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune, Pin -411004.
Ahmedabad DRT I & II Shri Dushyant Bairwa 079-66072768 8764339701 dushyant [dot] bairwa [at] idbi [dot] co [dot] in IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006
Jabalpur DRT Shri Gaurav Vikey 8770033736 gaurav [dot] vikey [at] idbi [dot] co [dot] in Virmani House, Opp Manas Bhawan, Wright Town, Jabalpur,Pin - 482001.
Delhi DRT I ,II, III & DRAT Shri Manoj Kumar Pathak 011-66083063 9953527220 manojkumar [dot] pathak [at] idbi [dot] co [dot] in 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi,Pin - 110055.
Jaipur DRT Shri Manoj Kumar Meena 7891875893 manojmeena [at] idbi [dot] co [dot] in Tonk Road, Showroom No 2 & 3, Sunny Paradise, Near Kamal & Co, Jaipur, Pin - 302015
Chandigarh DRT I, II & III Shri Gulab Singh 9418837933 gulabsingh [at] idbi [dot] co [dot] in Sector17,Chandigarh, SCO 72-73, Sector 17 - B, Chandigarh :160017
Cuttack DRT Ms. Dana Misha R Marak 0674-6616716 9971970153 dana [dot] marak [at] idbi [dot] co [dot] in IDBI House, 2nd floor,Janpath, Bhubaneshwar Pin :751022,Odisha
Guwahati DRT Shri Bal Krishna Tripathi 0361-7141126 8420108612 bal [dot] tripathi [at] idbi [dot] co [dot] in IDBI Building, G.S.Road, Guwahati 781 005.
Lucknow DRT Shri Manish Kumar Agarwal 9565533525 manish [dot] agarwal [at] idbi [dot] co [dot] in UPCB Building, 2, M.G. Road, Lucknow Pin: 226001
Kolkata DRT I, II, III & DRAT Shri Oville Colson Lyngwa 0361-7141126 9004025371 oville [dot] lyngwa [at] idbi [dot] co [dot] in 44, Shakespeare Sarani, PB No. 16102, Kolkata Pin: 700017

Other DRT Benches where (Department)RBG provided Nodal Officer

Name of the DRTs/DRAT Proposed Nodal Officer Landline No. Mobile No. Email ID Addresss
Allahabad 1)Shri Subrat Shekhar
2)Shri Sanjay Kumar Mishra
05326451901 1)9415630369
2)9686245081
1)subrat [dot] shekhar [at] idbi [dot] co [dot] in
2)sanjay [dot] m [at] idbi [dot] co [dot] in
Jeevan Prakash Building,172A/40, M.G Marg,Civil Lines, Allahabad Pin :211001
Uttar Pradesh.
Ernakulam I Ms Asheena US 0484 2322061 0484 2322061 asheena [at] idbi [dot] co [dot] in Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 ,Kerala.
Ernakulam II Ms Asheena US 0484 2322061 0484 2322061 asheena [at] idbi [dot] co [dot] in Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 ,Kerala.
Madurai R Thiruvarimuthu 4524346145 9443318339 r [dot] thiruvarimuthu [at] idbi [dot] co [dot] in 1/1,Karthik Raja Complex, Vinayaga Nagar, KK Nagar, Madurai Pin :625020
Tamil Nadu.
Patna 1) Vijay Kumar Sinha
2) Manoj Kumar
0612 6690777 1)9971918690
2)7990371946
"1)vijaykumar [dot] sinha [at] idbi [dot] co [dot] in
2)manojkuma [at] idbi [dot] co [dot] in"
1)Patna- Kashi Place, Ground Floor, Kashi Place Complex, Dak Bungalow Road
Patna Pin :800001, Bihar.
2)Uma Complex, Ground Floor, Fraser Road, Post Box No 183, Patna Pin :800001
Bihar.
Ranchi 1) Shri Rajiv Kumar
2) Shri Shashi Ranjan
3) Shri Pankaj Kumar
1)0651-2332052
2) -
3)0651-6999944
1)9031011182 2)7977489590 3)9040063200 1)rajiv_kumar [at] idbi [dot] co [dot] in
2)ranjan [dot] shashi [at] idbi [dot] co [dot] in
3)k [dot] pankaj [at] idbi [dot] co [dot] in
2nd floor,City Plaza, Above Reliance Digital, Main Road,Ranchi, Pin :834001
Jharkhand.
Siliguri Shri Mammon Ishaque Goney 8794717470 mammon [dot] goney [at] idbi [dot] co [dot] in Nanak Complex (1st Floor), Sevoke Road, Siliguri Pin :734 401, West Bengal.
Dehradun Shri Anil Kumar 0135-6540167 7973596844 anil [dot] verma [at] idbi [dot] co [dot] in First Floor, C-9, Nehru Colony, Dehradun Pin :248001, Uttarakhand.
Coimbatore Shri Rajesh R 0422-4299026 9952961055 r [dot] rajesh [at] idbi [dot] co [dot] in 72,Mayflower "E "Castle, Dr Balasundaram Road,Off Avinashi Road, ATT Colony,
Coimbatore Pin :641018, Tamil Nadu.

IDBI Bank HR Contact

IDBI Bank Limited
Human Resources Department,
IDBI Towers,
WTC Complex, Cuffe Parade,
Mumbai – 400 005

Registred Office

IDBI Bank Ltd. 
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai
400005.

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