IDBI Bank Customer Care Number 1800 22 1070

Organization: 
Toll free Number(s): 
  • 1800 22 1070 (Customer care)
  • 1800 209 4324 (Customer care)
  • 1800 22 6999 (Debit Card Blocking)
  • 1800 425 7600 (Credit Card)
  • 1800 208 1947(Credit card rewards-Monday –Saturday 9 am to 6 pm)
  • 1800 843 1133 (Missed call - Mini Statement)
  • 1800 843 1122 (Missed call - Balance Enquiry)
All India Number(s): 
  • 022 6771 9100 (Phone Banking)
  • 022-4042 6013 (Non Toll Free Credit Card)
  • (+91)22-6771 9100 (For outside India customers)
  • 5676777 (SMS BLOCK)
  • 9220800800 (SMS "IDBICARE")

IVRS Options-

1800 209 4324 / 1800 22 1070 (Phone Banking Services)

First Select Language

  • Press 1- To block debit card or other digital channels
  • Press 2- To generate Atm pin/reset IVR language /T-pin
  • Press 3- For Bank account statement
  • Press 4- For loan, demat, and NPS
  • Press 5- For products, interest rates, and MY IVR
  • Press 9- Talk to phone banking executive

Email

  • customercare [at] idbi [dot] co [dot] in
  • idbicards [at] idbi [dot] co [dot] in (for credit card Block/queries/compliants)
  • membersupport [at] idbidelight [dot] com  (For credit card rewards point related Queries/Complaints)
  • nri [at] idbi [dot] co [dot] in (Fot NRI)

Important Links

Download App

SMS Format

Status Of Registration

  • SMS as REG <Space>Account Number to 5676777 or 9820346920 / 9821043718
    • REG < space > 103104xxx134378 to 5676777 or 9820346920 / 9821043718

De-Registration

  • SMS as DEL< Space >Account Number to 5676777 or 9820346920 / 9821043718
    • DEL < space >103104xxx134378 to 5676777 or 9820346920 / 9821043718

 If you want to change a Registered Account number

  •  SMS as REG< Space >Account Number to 5676777 or 9820346920 / 9821043718
    •  REG < Space >1036511xxxxx815 to 5676777 or 9820346920 / 9821043718

Debit card block through SMS

  • In case you remember your Card Number

SMS BLOCK < Customer ID > < Card Number > to 5676777
Eg: SMS BLOCK 12345678 4587771234567890 to 5676777

  • In case you do not remember your Card Number

SMS BLOCK < Customer ID > to 5676777
Eg: SMS BLOCK 12345678 to 5676777

SMS Banking

Input specifications for SMS Banking through SMS (User Guide 'SMS Service')

Business Request

Input

SMS Banking - Account related information

1. Balance enquiry

BAL CUSTOMERID PIN [ACCOUNT NUMBER]
Example:
Bal 400001 aaaaa
(All fields would be separated by spaces)
Account number is optional. By default, information is available for primary account number.

2. Fixed deposits enquiry

FD CUSTOMERID PIN [ACCOUNT NUMBER]
Example:
Fd 400001 aaaaa
(All fields would be separated by spaces). Account no is optional.

3. Last 3 Transactions

TXN CUSTOMERID PIN [ACCOUNT NUMBER]
Example:
txn 400001 aaaaa
(All fields would be separated by spaces). Account number is optional.

4. Cheque Payment Status (to ascertain whether the cheque is paid or not)

CPS CUSTOMERID PIN CHEQUE NUMBER [ACCOUNT NUMBER]
Example:
Cps 400001 aaaaa
(All fields would be separated by spaces). Account number is optional.

5. Request for cheque book

CBR CUSTOMERID PIN NUMBER OF LEAVES P/M [ACCOUNT NUMBER]
Example:
Cbr 400001 aaaaa 30 P - (By Person / By Mail)
(All fields would be separated by spaces). Account number is optional.

6. Request for statement one can u.se this
reference number to check the status of the request any time. The bank mails the
statement of account.

STM CUSTOMERID PIN FROM-DATE-TO-DATE [ACCOUNT NUMBER]
(All fields would be separated by spaces)
From date MMYY
To date MMYY
Account number is optional.
Example:
Stm 400001 aaaaa 0899 1200

7. Change of PIN

CPN CUSTOMERID OLDPIN NEWPIN
(All fields would be separated by spaces).
Example:
Cpn 400001 aaaaa bbbbb

 SMS Banking - Demat Enquiry

 8. Free balance Holdings  (Passing the customer ID)

DB CUSTOMERID PIN
STARTS WITH [DPM CLIENT ID]
Example:
db 400707 aaaaa ba 10017028

9. Last two Transactions

DT CUSTOMERID PIN
Example:
DT 400707 aaaaa 10017028

 SMS Banking - Bill Payment

10. Pending Bills

GETBILL CUSTOMERID PIN [PAYEEID]
(All fields would be separated by spaces).
Bill ID:
Biller Name:
Bill Date:
Amount:
Due Date:
Example:
IDBI Bank GETBILL
Bill ID :1278
Biller Name: Life Insurance Corporation of India
Bill Date 04/12/2002
Amount 11,000.00
Due Date 22/02/2003

11. Pay Bill

PAYBILL CUSTOMERID PIN BILLID
(All fields would be separated by spaces).
Success or failure message.
Example:
IDBI Ltd
PAYBILL
Bill No:1281 of MTNL Delhi for Rs 993.00 has been sucessfully paid.Your Payment ID is 0000003496. 

12. Registered Billers

MYBILLERS CUSTOMERID PIN
(All fields would be separated by spaces).
Payee ID
Payee Nick Name
Example:
IDBI Ltd.
MYBILLERS
Payee Id
20
Biller Name
MTNL Delhi
Payee ID
25
Biller Name
Life Insurance Corporation of India

 SMS Banking - Supplementary operations

13. Change Primary Account

CPA CUSTOMERID PIN ACCOUNT NUMBER
(All fields would be separated by spaces).
Here, the account number is a must.
Example:
Cpa 400429 aaaaa 0131040042900

14. Help

HELP
The reply message will contain the formats for all the options available for the uses as above.

Banking Complaints / Grievance & Redressal Cell

Level: 1

Option : 1 Speak to phone banking officals

  •  Toll Free numbers: 1800-209-4324/1800-22-1070
  • Non Toll Free Number: 022-67719100
  • Contact number for outside India customers: +91-22-67719100
  • Debit Card Hot listing number: 1800-22-6999
  • Send SMS "IDBICARE" to 9220800800 and we will call you

Option : 2 Fill an online Complaint form

Option : 3 Write to us at

  • Email: customercare [at] idbi [dot] co [dot] in
  •  Customer Care Centre,
    IDBI Bank Ltd.
    19th floor,
    IDBI Tower, WTC Complex,
    Cuffe Parade, Colaba.
    Mumbai 400 005.

When a complaint is registered through any one of the above channels,
a unique Complaint ID will be generated. In case of non-receipt of reply
within 8 working days of your registering the complaint or unsatisfactory
reply, you can escalate your complaint to LEVEL II using your Complaint ID.

Level : 2 GRO

If your complaint is not resolved satisfactorily within 8 working days of your
registering the complaint, you may approach the appointed Grievance
Redressal Officers as specified below between 10 a.m. to 6 p.m. from
Monday to Saturday (Except 2nd and 4th Saturday of the month)

Track your complaint

Grievance Redressal Officer (GRO)

Designated As Grievance Redressal Officer (GRO)
Sr. No. Name Contact Office Zonal Office Jurisdiction
1 Shri. Rizwan Khan  
General Manager & GRO
011-66083096 /
011-66083118
Delhi Zone
1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 
Delhi (UT - NCT) 
Delhi Delhi & NCR, RajasthanDelhi & NCR, Rajasthan
2 Shri Rajendra Pujari   
General Manager & GRO  
0172-5059302 Chandigarh Zone 
SCO 72-73,
Sector 17 – B,
Chandigarh 
Pin: 160017
Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
3 Shri Megh Raj Jain
General Manager & GRO 
75718 13292 Lucknow Zone
UPCB Building,
2, M.G. Road
Lucknow 226 001
Lucknow Uttar Pradesh (except NCR) & Uttarakhand
4 Shri Kuntal Biswas
General Manager & GRO
033 - 22806780 Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal  
Pin: 700017
 Kolkata West Bengal, Bihar, North East States
5 Shri Sudipta Banerjee
General Manager & GRO
0674-2541655 Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha 
Pin: 751022
Bhubaneswar Odhisa, Jharkhand, Chhattisgarh
6 Shri Dinesh Rawat
General Manager & GRO 
022 - 61279262 Mumbai Zone 
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai 
Pin: 400021
Mumbai Mumbai, Nashik
7 Shri Mahendra Patel
General Manager & GRO 
0712-6659103 Nagpur Zone  
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road,8Dharampeth Nagpur 
Pin: 440010
Nagpur Eastern Maharashtra
8 Shri Anunay Jha
General Manager & GRO
079-66072806 Ahmedabad Zone   
IDBI Complex,
Lal Bungalows,
Off CG Road,
Ahmedabad 
Pin: 380006
Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
9 Shri Prafulla Kumar Behera
General Manager & GRO
020 - 66421641 Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar 
Pune Pin :411004
Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
10 Shri Narasimhan Venkatesh 
General Manager & GRO 
044-22202124 Chennai Zone  
PM Towers 37, Greams Road, Chennai, 
Tamil Nadu  
Pin: 600006
Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
11 Shri V. Vasudevan
General Manager & GRO 
080-67990050  Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka 
Pin: 560027
Bengaluru Karnataka, Kerala
12 Shri Manjunath Pai
General Manager & GRO 
040-67694153 Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001
Hyderabad Telangana, Andhra Pradesh

In case of non-receipt of reply within 11 working days of your registering the complaint or unsatisfactory reply, you may escalate your complaint to Tier III, using your Complaint ID.

Desination Name Contact No. Fax No. Office Jurisdiction
Chief Grievance Redressal Officer (CGRO) Smt. Padma Betai Chief General Manager & CGRO 022- 6655 2141, 6655 2143 022-2216 5195 IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing, IDBI Tower, 
WTC Complex,
Cuffe Parade, 
Mumbai -400 005
Pan India

For escalation of your grievance to Principal Nodal Officer (PNO), Please contact

Designation Name Contact No. Email Office Jurisdiction
Principal Nodal Officer (PNO) Shri Deepak Gupta
General Manager & PNO
022- 6655 2141, 6655 2143 pno [at] idbi [dot] co [dot] in IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 Pan India

IDBI Bank Nodal Officer

DRT Nodal officer as provided by Legal HO

Sr. No. Name of the DRTs/DRAT Department Proposed Nodal Officer Landline No. Mobile No. Email ID Addresss
1 Chennai DRT I, II, III & DRAT Legal Smt. Arundhati Nandi Choubey 044-22202189 7200003912 nandi [dot] arundhati [at] idbi [dot] co [dot] in 115, Anna Salai, Saidapet, Post Bag No 805, Chennai 600 015
2 Bangaluru DRT I & II Legal Ms. Esha Tyagi 080-61451134 9833905954 esha [dot] tyagi [at] idbi [dot] co [dot] in IDBI House, 58 Mission Road, Bengaluru Pin :560027
3 Hyderabad DRT I & II Legal Ms. Heena Choudhary 040-67694023 7780707051 heena [dot] choudhary [at] idbi [dot] co [dot] in D.Num 5-9-89/1 and 2, Chapel Road, P.B No. 370, Hyderabad 500001.
4 Vishakhapatnam DRT Legal Shri Bharothu Venugopal 040-67694234 8500018983 bharothu [dot] gopal [at] idbi [dot] co [dot] in Pydah Chambers, 9-14-15, VIP Road, Siripuram, Vishakapatnam, Pin - 530003.
5 Mumbai DRT I & DRAT Legal Shri Pawan Kumar Singh 022-66194270 9555442440 pawansingh [dot] s [at] idbi [dot] co [dot] in IDBI Towers,World Trade Center Complex,Cuffe Parade, Colaba,Mumbai Pin :400005
6 Mumbai DRT II & III Legal Ms Komal Singh 022-66553119 7891875893 komal [dot] singh [at] idbi [dot] co [dot] in IDBI Towers,World Trade Center Complex,Cuffe Parade, Colaba,Mumbai Pin :400005
7 Nagpur DRT Legal Shri Ravi Tulsiram Deotale 0712-6659119 9920609909 ravi [dot] deotale [at] idbi [dot] co [dot] in RBG West II Zonal Office, Dharampeth, Salasar Prestige, 1st Floor,
Plot No.-1/A,Off WHC Road, Dharampeth
Nagpur Pin :440010.
8 Aurangabad DRT Legal Ms. Samidha Bhimrao Kose 022-66552724 7875368567 samidha [dot] kose [at] idbi [dot] co [dot] in IMA Hall, Near Shani Mandir, Vivekanand College Road, Kesarsinghpura, Samarthnagar, Aurangabad ,Pin -431001.
9 Pune DRT Legal Shri Suresh Kumar 7408715736 kumarsuresh [at] idbi [dot] co [dot] in IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune, Pin -411004.
10 Ahmedabad DRT I & II Legal Shri Dushyant Bairwa 079-66072768 8764339701 dushyant [dot] bairwa [at] idbi [dot] co [dot] in IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006
11 Jabalpur DRT Legal Shri Gaurav Vikey 8770033736 gaurav [dot] vikey [at] idbi [dot] co [dot] in Virmani House, Opp Manas Bhawan, Wright Town, Jabalpur,Pin - 482001.
12 Delhi DRT I ,II, III & DRAT Legal Shri Manoj Kumar Pathak 011-66083063 9953527220 manojkumar [dot] pathak [at] idbi [dot] co [dot] in 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi,Pin - 110055.
13 Jaipur DRT Legal Shri Manoj Kumar Meena 7891875893 manojmeena [at] idbi [dot] co [dot] in Tonk Road, Showroom No 2 & 3, Sunny Paradise, Near Kamal & Co, Jaipur, Pin - 302015
14 Chandigarh DRT I, II & III Legal Shri Gulab Singh 9418837933 gulabsingh [at] idbi [dot] co [dot] in Sector17,Chandigarh, SCO 72-73, Sector 17 - B, Chandigarh :160017
15 Cuttack DRT Legal Ms. Dana Misha R Marak 0674-6616716 9971970153 dana [dot] marak [at] idbi [dot] co [dot] in IDBI House, 2nd floor,Janpath, Bhubaneshwar Pin :751022,Odisha
16 Guwahati DRT Legal Shri Bal Krishna Tripathi 0361-7141126 8420108612 bal [dot] tripathi [at] idbi [dot] co [dot] in IDBI Building, G.S.Road, Guwahati 781 005.
17 Lucknow DRT Legal Shri Manish Kumar Agarwal 9565533525 manish [dot] agarwal [at] idbi [dot] co [dot] in UPCB Building, 2, M.G. Road, Lucknow Pin: 226001
18 Kolkata DRT I, II, III & DRAT Legal Shri Oville Colson Lyngwa 0361-7141126 9004025371 oville [dot] lyngwa [at] idbi [dot] co [dot] in 44, Shakespeare Sarani, PB No. 16102, Kolkata Pin: 700017

Other DRT Benches where RBG provided Nodal Officer

Sr. No. Name of the DRTs/DRAT Department Proposed Nodal Officer Landline No. Mobile No. Email ID Addresss
1 Allahabad RBG 1)Shri Subrat Shekhar
2)Shri Sanjay Kumar Mishra
05326451901 1)9415630369
2)9686245081
1)subrat [dot] shekhar [at] idbi [dot] co [dot] in
2)sanjay [dot] m [at] idbi [dot] co [dot] in
Jeevan Prakash Building,172A/40, M.G Marg,Civil Lines, Allahabad Pin :211001
Uttar Pradesh.
2 Ernakulam I RBG Ms Asheena US 0484 2322061 0484 2322061 asheena [at] idbi [dot] co [dot] in Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 ,Kerala.
3 Ernakulam II RBG Ms Asheena US 0484 2322061 0484 2322061 asheena [at] idbi [dot] co [dot] in Panampilly Nagar, Post Bag Num 4253, Kochi Pin :682036 ,Kerala.
4 Madurai RBG R Thiruvarimuthu 4524346145 9443318339 r [dot] thiruvarimuthu [at] idbi [dot] co [dot] in 1/1,Karthik Raja Complex, Vinayaga Nagar, KK Nagar, Madurai Pin :625020
Tamil Nadu.
5 Patna RBG 1) Vijay Kumar Sinha
2) Manoj Kumar
0612 6690777 1)9971918690
2)7990371946
"1)vijaykumar [dot] sinha [at] idbi [dot] co [dot] in
2)manojkuma [at] idbi [dot] co [dot] in"
1)Patna- Kashi Place, Ground Floor, Kashi Place Complex, Dak Bungalow Road
Patna Pin :800001, Bihar.
2)Uma Complex, Ground Floor, Fraser Road, Post Box No 183, Patna Pin :800001
Bihar.
6 Ranchi RBG 1) Shri Rajiv Kumar
2) Shri Shashi Ranjan
3) Shri Pankaj Kumar
1)0651-2332052
2) -
3)0651-6999944
1)9031011182 2)7977489590 3)9040063200 1)rajiv_kumar [at] idbi [dot] co [dot] in
2)ranjan [dot] shashi [at] idbi [dot] co [dot] in
3)k [dot] pankaj [at] idbi [dot] co [dot] in
2nd floor,City Plaza, Above Reliance Digital, Main Road,Ranchi, Pin :834001
Jharkhand.
7 Siliguri RBG Shri Mammon Ishaque Goney 8794717470 mammon [dot] goney [at] idbi [dot] co [dot] in Nanak Complex (1st Floor), Sevoke Road, Siliguri Pin :734 401, West Bengal.
8 Dehradun RBG Shri Anil Kumar 0135-6540167 7973596844 anil [dot] verma [at] idbi [dot] co [dot] in First Floor, C-9, Nehru Colony, Dehradun Pin :248001, Uttarakhand.
9 Coimbatore RBG Shri Rajesh R 0422-4299026 9952961055 r [dot] rajesh [at] idbi [dot] co [dot] in 72,Mayflower "E "Castle, Dr Balasundaram Road,Off Avinashi Road, ATT Colony,
Coimbatore Pin :641018, Tamil Nadu.

IDBI Bank HR Contact

IDBI Bank Limited
Human Resources Department,
IDBI Towers,
WTC Complex, Cuffe Parade,
Mumbai – 400 005

Registred Office

IDBI Bank Ltd. 
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.

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