IDBI Bank Customer Care Numbers

Organization: 
Toll free Number(s): 
  • 1800-200-1947
  • 1800-22-1070
  • 1800-22-6999(Debit Card Blocking)
  • 1800 425 7600(Credit Card)
  • 1800 2081947(Credit card rewards)
All India Number(s): 
  • 022- 66937000 (All India)
  • +91 226693 7000(Outside India)
  • 1800-22-8444 (10.00 am to 6.00 pm)(Anti Curruption)
  • 022-40426013(Credit Card)

Email ID:

customercare [at] idbi [dot] co [dot] in

nri [at] idbi [dot] co [dot] in

idbicards [at] idbi [dot] co [dot] in(for credit card Block/queries/compliants)

membersupport [at] idbidelight [dot] com (For credit card rewards point related Queries/Complaints)

 

SMS:

"IDBICARE" to 9220800800 and we will call you

For debit card blocking SMS BLOCK < Customer ID > < Card Number > to 5676777

In case forget card number

 

Address:

Customer Care Center,
IDBI Bank Ltd.19th Floor,
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba-400 005

Grievance & Redressal Cell:

If you have any complaint related to IDBI Bank services contact us on our Toll Free Numbers, Non-Toll Free numbers, email us or fill our online grievance/feedback form.

Sr. No. Designated as Name & Contact Details Office Zonal Office Jurisdiction
1 Grievance Redressal Officer
(GRO)
Shri. Sanjay Kumar Chaturvedi  
General Manager & GRO 
Tel no: 011-6608 3096/
011 – 6608 3118
Delhi Zone
1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055
Delhi (UT - NCT)
Delhi Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
2 Shri Mahendra Ramabhai Patel 
General Manager & GRO 
Tel No: 0172-5059302
Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Chandigarh 
Pin: 160017
Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
3

Shri Trilok Sharma
General Manager & GRO
Tel No: 033 - 22806780

Kolkata Zone 
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 
Pin: 700017
 Kolkata West Bengal, Bihar, North East States
4 Shri. Sharad Ganapati Joshi
General Manager & GRO
Tel No: 0674-2541655
Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022
Bhubaneswar Odhisa, Jharkhand, Chhattisgarh
5 Shri Narasimhan Venkatesh
General Manager & GRO
Tel No: 022 - 61279262
Mumbai Zone
4th Floor, IDBI Tower, Plot No C-7, G Block, Opp NSE, Next To SBI, BKC, Bandra (E), Mumbai 
Pin: 400051
Mumbai Mumbai, Nashik
6 Shri Sanjay Deshpande
General Manager & GRO
Tel No: 0712-6605119
Nagpur Zone  
Gupta House,
Plot no 1,
Ravindra Nath Tagore Marg, Civil Lines, Nagpur
Pin: 440001
Nagpur Eastern Maharashtra
7 Shri Ekramul Haque
General Manager & GRO
Tel No: 079-66072806
Ahmedabad Zone  
IDBI Complex,
Lal Bungalows,
Off CG Road,
Ahmedabad 
Pin: 380006
Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
8 Shri Kapil Vashishat
General Manager & GRO
Tel No: 020 - 66421641
Pune Zone
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin :411004
Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
9 Shri V. Venkatakrishnan
General Manager & GRO
Tel No: 044 - 22202124
Chennai Zone 
3rd Floor, Khivraj Complex – I,  480, Anna Salai, Nandanam, Chennai,
Tamil Nadu 
Pin: 600035
Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
10  Shri R. Prakash
General Manager & GRO 
Tel No: 080-67990050 
Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027
Bengaluru Karnataka, Kerala
11  Shri Dhananjay Lele
General Manager & GRO
Tel No: 040- 2323 5466
Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001
Hyderabad Telangana, Andhra Pradesh

If still your complaint was not sorted by the bank then contact our Grievance Redressal Officer:

In case of non-reciept of your complaint or unsatisfactory reply you may contact our Chief Grievance Redressal Officer:

Designation:

Name & Contact Details

Office

Jurisdiction

Chief Grievance Redressal Officer (CGRO)

Shri N. Krishnan
Chief General Manager & CGRO
Tel no: 022- 6655 2141, 6655 2143
FAX no: 022-2216 5195

IDBI Bank Ltd.
Customer Care Centre,
19th Floor, D Wing,
IDBI Tower,
WTC Complex,
Cuffe Parade,
Mumbai -400 005

Pan India

DRT-wise List of Nodal Officers

Sr. No Name of the DRTs Department Name & Designation Address Landline Mobile .E-mail Id Fax No
1 Ahmedabad-I Recovery Shri Tarun Kumar Prasad,AGM IDBI Complex,
Lal Bungalows,
Off C G Road,
Ahmedabad 380 006
079-66072728 9662042737 tarun [dot] kumar [at] idbi [dot] co [dot] in 079-6565105
2 Ahmedabad-II Recovery Shri Kanwaldeep Sharma IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006 079-66072728   kanwaldeep_sharma [at] idbi [dot] co [dot] in 079-6565105
3 Allahabad PBG Shri Manish Kumar Mishra, Branch Head Jeevan Prakash Building, 172A/40, M.G.Marg, Civil Lines, Allahabad 211 001 0532-6451901 9917571293 manish_m [at] idbi [dot] co [dot] in 0532-2401384
4 Aurangabad Retail Recovery Shri Sanjay Kumar Mishra, Team Member Raghbir Chambers, Basement, Plot No.7, Vidya Nagar, Jalna Road, Aurangabad 431 003 0240-6453077   -sanjay [dot] mishra [at] idbi [dot] co [dot] in  
5 Bangalore Recovery Shri V. Viswanathan, AGM 102, Shakthi Comfort Towers, K H Road, Bangalore 560 027. 080-67121049 9740319687 v [dot] viswanathan [at] idbi [dot] co [dot] in  
6 Chandigarh-I PBG-RAC Shri Sumit Thukral, Team Member Sco 72-73, Iind Floor, Sector 17B, Banks Square, Chandigarh 160 017 0172-5059703 9855800412 sumit [dot] thukral [at] idbi [dot] co [dot] in  
7 Chandigarh-II Retail Recovery Shri Mohit Kumar Sethi, Team Member Sco 72-73, Iind Floor, Sector 17B, Banks Square, Chandigarh 160 017 9988902401   mohit [dot] sethi [at] idbi [dot] co [dot] in  
8 Chennai-I Recovery Shri G V C Bhaskar, DGM 115, Anna Salai, Saidapet, Chennai 600 015 044-22202006 9677182749 gvc [dot] bhaskar [at] idbi [dot] co [dot] in 044-22355227
9 Chennai-II Recovery Shri M.Kalaivanan, AGM 115, Anna Salai, Saidapet, Chennai 600 015 044-22202080 9092555335 m [dot] kalaivanan [at] idbi [dot] co [dot] in  
10 Chennai-III Recovery Poornima V A Baskaran, Manager 115, Anna Salai, Saidapet, Chennai 600 015 044-22202094   va [dot] poornima [at] idbi [dot] co [dot] in  
11 Coimbatore Retail Recovery K.Mathivanan, Team Member Mayflower Midcity, Near LIC Building, 1510 Trichy Road, Coimbatore 641 018. 0422-4215630   k [dot] mathivanan [at] idbi [dot] co [dot] in  
12 Cuttack PBG Shri Rajib Bisoi, Branch Head Ground Floor, Kavita Bhawan, College Road, College Square, Cuttack 753 003, Odisha. 0671-2530911 9937067829 rajib [dot] bisoi [at] idbi [dot] co [dot] in  
13 Delhi-I Recovery Shri R. P. Meena, DGM Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110055. 011-66083093 9868727322 rp [dot] meena [at] idbi [dot] co [dot] in  
14 Delhi-II Recovery Shri Sanjay Gupta, DGM Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110055. 011-66083104 8510800881 san_gupta [at] idbi [dot] co [dot] in  
15 Delhi-III Recovery Shri D.K.Singh, DGM Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110055. 011-66083085 9871830651 dheeraj [dot] singh [at] idbi [dot] co [dot] in  
16 Jabalpur PBG-RAC Shri Suril Pillai, Centre Head Shukla Bhawan, 1415, Wright Town, Jabalpur 482 002. 0761-4027127 9826706449 suril_pillai [at] idbi [dot] co [dot] in  
17 Ernakulam/Kochi Retail Recovery Shri K P Nidhin, Asst. Manager IDBI Building, 2nd Floor, Panampilly Nagar, Near Passport Office, Kochi 682 036.   9447720525 kpnidhin [at] idbi [dot] co [dot] in 0484-2322061
18 Guwahati Legal Shri Sardul Singh, AGM IDBI Building, G.S.Road, Guwahati 781 005. 0361-6111113 9085098499 sardul [dot] singh [at] idbi [dot] co [dot] in  
19 Hyderabad Recovery Shri D. Sudhakar Rao, DGM D.Num 5-9-89/1 and 2, Chapel Road, Hyderabad 500001. 040-67694037 9382329684 ds [dot] rao [at] idbi [dot] co [dot] in  
20 Jaipur Retail Recovery Akshika Narula, Area Manager D-24, Durlabh Niwas, Prithviraj Road, C Scheme, Jaipur 302 001   9810704481 a_narula [at] idbibank [dot] com  
21 Kolkata-I Recovery Shri P. K. Das, DGM IDBI House, 44, Shakespeare Sarani, Kolkata 700 017. 033-66337704 -- das [dot] pk [at] idbi [dot] co [dot] in  
22 Kolkata-II & III Recovery Shri Sanjog Gokhale, DGM IDBI House, 44, Shakespeare Sarani, Kolkata 700 017. 033-66338824 9038833330 sk [dot] gokhale [at] idbi [dot] co [dot] in  
23 Lucknow Retail Recovery Shri Rakesh Kumar Singh, Team Member Kisan Sahakari Bhavan, 3rd Floor, M.G.Road, Hazratganj, Lucknow 226 001. 0522-6009009 9918101788 rakeshkumar [dot] singh [at] idbi [dot] co [dot] in  
24 Madurai Recovery Shri V.Sundar, Manager 115, Anna Salai, Saidapet, Chennai 600 015 044-22202245 9445456486 v [dot] sundar [at] idbi [dot] co [dot] in  
25 Mumbai-I, Recovery Shri D. K. Velhankar, DGM IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005. 022-66194284 9552541240 dilip [dot] velhankar [at] idbi [dot] co [dot] in  
26 Mumbai-II Recovery Shri D. Chakraborty, DGM IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005. 022-66552224 9869428758 d [dot] chakraborty [at] idbi [dot] co [dot] in  
27 Mumbai-III Recovery Shri Pradeep Bumagangaram Mulguri, Manager IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005. 022-66552396 9987063461 pradeep [dot] mulguri [at] idbi [dot] co [dot] in  
28 Patna Retail Recovery Shri Rajeev Ranjan, Team Member Uma Complex, Ground Floor, Fraser Road, Patna 800 001 0612-6500544 9430161910 ranjan [dot] rajeev [at] idbi [dot] co [dot] in  
29 Pune Recovery Shri Ravikant D. Chandpure IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune 411 004. 020-66004101 9664249002 rd [dot] chandpure [at] idbi [dot] co [dot] in  
30 Nagpur Retail Recovery Shri Vikash Sabharwal, Team Member Gupta House, Plot No.1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur 440 001. 0712-6603514 8087071381 vikash [dot] sabharwal [at] idbi [dot] co [dot] in  
31 Ranchi Retail Recovery Shri Alok Kumar Singh, Team Member Mikado Tower, Near Hotel Sartaj, Main Road, Ranchi 834 001. 0651-6600490 9308442747 ak [dot] singh [at] idbi [dot] co [dot] in  
32 Vishakhapatnam Retail Recovery Ramu Musunuri, Team Member Balaji Mangal Giri Chambers, 5C, 4th Floor, Door No. 9-29/6-1, Siripuram, Visakhapatnam 530 003. 0891-6622339 8885551445 ramu [dot] musunuri [at] idbi [dot] co [dot] in  

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