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IDBI Bank Credit Card Customer Care No.
Updated on Tuesday, 4 November 2025 - 5:29pm
Email
Organization:
IDBI Bank Toll free Number(s):
- 1800 209 4324 (For Mobile Banking/Complaint/Block Debit/Credit Card, 24x7)
- 1800 22 1070 (Alternate No. For Mobil Banking/Complaint/Block Debit/Credit Card, 24x7)
- 1800 22 6999 (For Debit Card Blocking)
- 1800 208 1947 (For Credit Card Reward Points Related Queries, 9am-6pm, Mon-Sat)
All India Number(s):
- 022-6771 9100 (For Credit Card Queries)
Website:
Official Website
iOS App:
IDBI Bank GO Mobile+
Android App:
IDBI Bank GO Mobile+ IVRS Menu : 1800 209 4324 / 1800 22 1070
- Press 1: To block debit card, UPI or other digital channel or for other card services
- Press 1: For debit card blocking and replacement
- Press 2: To block UPI services
- Press 3: To block internet or mobile banking
- Press 4: For other card services
- Press 2: To generate ATM pin, TPIN reset IVR languages
- Press 3: For bank account related services
- Press 5: For interest rate, credit card and complaint registration
- Press 1: For interest rate
- Press 2: For credit card
- Press 3: For my IVR
- Press 4: For complaint
- customercare [at] idbi [dot] co [dot] in (For Customer Care/Credit Card Queries)
- idbicards [at] idbi [dot] co [dot] in (For Credit Card Related Queries)
Important Links
Important Contact Details
| Sr. No. | Services | Contact Detail |
|---|---|---|
| 1 | For Credit Card Reward Points | membersupport [at] idbidelight [dot] com |
| 2 | Credit Card Hotlisting Number | 1800226999 |
| 3 | For Credit Card Queries | 18004257600, 022-40426013 |
Grievance Redressal
Level 1:
- For any query/complaint, you can contact to the details given below:
18002094324 (For Customer Care 24*7)
022-67719100 (Call Charges Applicable)
1800226999 (For Credit Card Hotlisting)
18002081947 (For Delight Points related queries) - You can also email at customercare [at] idbi [dot] co [dot] in (For Queries)
membersupport [at] idbidelight [dot] com (For Delight Points related queries)
- Your query will be resolved within 8 working days.
Level 2:
- If your query is not resolved then, you can contact to the Grievance Redressal Officer
Contact No.: 022-66194367 (Mon-Sat, 10am-6pm, except 2nd and 4th Sat)
Email: grocc [at] idbi [dot] co [dot] in
Address: IDBI Bank Ltd., Credit Cards,
RBG, 19th Floor, A Wing, IDBI Tower,
WTC Complex, Cuffe Parade, Mumbai - 400005 - Your query will be resolved within 11 working days.
Level 3:
- If you are still not satisfied, then you can contact to the Principal Nodal Officer
Contact No.: 022-6655 2227 (Mon-Sat, 10am-6pm, except 2nd and 4th Sat)
Email: pno [at] idbi [dot] co [dot] in
Address: IDBI Bank Ltd. Customer Care Centre,
19th Floor, B Wing, IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai -400005 - You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal .
Registered Address
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005
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