Email

• wecare [at] hfs [dot] in (For Customer Care)

Important Links

• Contact Form
• Branch Locator
• Frequently Asked Questions

Grievance Redressal

Level 1:

• For any complaint you can call at 022-62093493 or mail at wecare [at] hfs [dot] in
• You can also visit your nearest Branch Location

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Grievance Redressal Officer at the details given below:
  Contact No.: 022-62093488
  Email: gro [at] hfs [dot] in
  Address: 9^th Floor, Sigma Building,Hiranandani Business Park,
  Technology Street, Powai, Mumbai - 400076, Maharashtra

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal officer at the details given below:
  Contact No.: 022-62093477
  Email: pno [at] hfs [dot] in
  Address: 9^th Floor, Sigma Building,Hiranandani Business Park,
  Technology Street, Powai, Mumbai - 400076, Maharashtra

Level 4:

• If your query is not resolved or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 14448 (9:30am-5:15pm)
  Address: Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India,
  4^th Floor, Sector 17, Chandigarh - 160017
• You can also lodge complaint online through Complaint Management System (CMS) Portal , Bima Bharosa or through  Insurance Regulatory and Development Authority of India (IRDAI) .

Nodal Officer Contact Details

Offices Address

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