Email

• wecare [at] hfs [dot] in (For Customer Care)

Important Links

• Contact Form
• Branch Locator
• Frequently Asked Questions

For Complaint

Level 1:

• For any query/complaint, you can contact at the details given below:
  Contact No.: 022-62093493
  Email: wecare [at] hfs [dot] in
  Address: Hiranandani Financial Services - Customer Service Unit
  First Floor 102, Tiffany Building
  Hiranandani Estate, Ghodbunder Road
  Thane West, Thane - 400607
• You can also visit your nearest Branch Office .

Level 2:

• If your query is not resolved, then you can contact to the Grievance Redressal Officer at the details given below:
  Designation: Grievance Redressal Officer
  Contact No.:022-62093488,
  Email: gro [at] hfs [dot] in,
  Address: 9^th Floor, Sigma Building,
  Hiranandani Business Park, Technology Street,
  Powai, Mumbai - 400076, Maharashtra

Level 3:

• If your query is still not resolved, then you can contact to the Principal Nodal Officer (PNO) at the details given below:
  Designation: Principal Nodal Officer
  Contact No.: 022-62093477
  Email: pno [at] hfs [dot] in
  Address: 9^th Floor, Sigma Building,
  Hiranandani Business Park, Technology Street,
  Powai, Mumbai - 400076, Maharashtra

Level 4:

• If your query is still not resolved or you are not satisfied within 30 days, then you can lodge your complaint RBI Complaint Management System (CMS)
  Contact No.: 14448
• For insurance related complaints, you can lodge your complaint online through Bima Bharosa or Insurance Regulatory and Development Authority of India (IRDAI) 
  Department: Policyholder's Protection & Grievance Redressal Department
  Designation: Grievance Redressal Cell General Manager
  Toll Free No.: 155255, 18004254732
  Email: complaints [at] irdai [dot] gov [dot] in
  Address: Sy. No. 115/1, Financial District,
  Nanakramguda, Gachibowli, Hyderabad - 500032

Nodal Officer Contact Details

Office Addresses

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