Hero Housing Finance Customer Care No. 1800 212 8800

Email

• customer [dot] care [at] herohfl [dot] com (For Customer Care)

Important Links

• Contact Form
• Branch Locator
• Frequently Asked Questions

For Complaint

Level 1

• For any query/complaint, you can contact at the details given below:
  Contact No.: 18002128800,
  Email: customer [dot] care [at] herohfl [dot] com
• You can also register your complaint to the nearest branch through the details given below:
  

  Sr.No.	Location	Address
  1	New Delhi	9, Community Centre, Basant Lok, Vasant Vihar, New Delhi - 110057
  2	Ahemdabad	5th floor, Chandan House, Opposite Pantaloons Store, Near Meethakali Six Road, Navrangpura, Ahmedabad, Gujarat - 380006
  3	Udaipur	Trimurti Heights,Plot No 8C, Flat No 202, 2nd Floor, Madhuban, Udaipur - 313001
  4	Gurgaon	Plot No.2320, 3rd Floor, Old Delhi Road , Rajeev Nagar , Gurgaon, Haryana -122001
  5	Faridabad	Unit No.CCF/FIRST/80, Omaxe World Street, Sector 79, Faridabad, Haryana - 121004
  6	Ghaziabad	Plot No. 17, 1st Floor, Sanjay Nagar District Center, Sanjay Nagar, Ghaziabad, Uttar Pradesh - 201002
  7	Vadodara	Office No. 408, Siddharth Complex, Near Express Hotel, R C Dutt Road, Alkapuri, Vadodara, Gujarat- 390007
  8	Dungarpur	Plot No.5, Block -B, Near Judicial Colony, Dungarpur, Rajasthan- 314001
  9	Ahmednagar	Office No - 202, Second Floor, Building Name - Adish Plaza, Savedi Road, Ahmednagar, Maharashtra- 414003
  10	Alwar	Office No 212, Second Floor, Wonder Mall, Plot No Block A, Kedal Ganj, Alwar, Rajasthan- 301001
  11	Junagarh	Office No 412, 4 Floor, Seven Seas, Above Tanishq Showroom, Junagarh, Gujarat- 362001
  12	Bhilwara	Shop No 411, 4th Floor, Govindam Complex, Old RTO Road, Bhilwara, Rajasthan- 311001
  13	Jaipur	Office No -210 and 211 Second Floor, Plot No B-13, Vinkateshara Tower, Central Spine, Vidhayadhar Nagar, Jaipur, Rajasthan - 302039
  14	Kanpur	Premises Flat No 201, Second Floor, 133/ M/280 “Saraf Enclave” Kidwai Nagar, Kanpur, Uttar Pradesh - 208011
  15	Puducherry	Office No -36, Second Floor, Main Road, Ellaipillaichavadi, Reddiyarpalayam, Oulgaret Municipal Limit, Puducherry, Pondicherry - 605005
  16	Sikar	Office No -217, Second Floor, Bhaskar Mega Mall, Near Maru Mandir, Opp SBI, Station Road, Sikar, Rajasthan - 332001
  17	Navsari	Shop No 3, Second Floor, Pashwanath Shopping Center, Revenue Survey No 115/1, Paikee Plot No -1, Navsari, Gujarat- 396445
  18	Kishangarh	Shop No S.F -08, Second Floor, Sumer City Center, Old Mill Road, Madanganj, Kishangarh, Dist- Ajmer, Rajasthan - 305801
  For more information

• Your complaint will be resolved within 10 days.

Level 2

• If your complaint is not resolved then you can contact customer care head at customercarehead [at] herohfl [dot] com
• Your complaint will be resolved within 7 working days.

Level 3

• If your complaint is still not resolved, then you can contact the grievance redressal officer through the details given below:
  Name: Mr. Vivek Madan
  Contact No.: 0120-4153555
  Email: vivek [dot] madan [at] herohfl [dot] com
  Address: Hero Housing Finance Ltd.,
  2^nd Floor, Block 3, DLF Downtown,
  Sector 25A DLF Phase 3, Sector 24,
  Gurugram, Haryana-122010
• Your complaint will be resolved within 7 working days.

Level 4

• If your complaint is still not resolved within one month, then you can lodge your complaint with the National Housing Bank (NHB):
  Address: The Complaint Redressal Cell,
  Department of Regulation and Supervision,
  4^th Floor, Core5A, India Habitat Centre,
  Lodhi Road, New Delhi-110003
• In case of insurance related complaints, if complaint is not resolved within 14 days you can lodge your complaint with the Insurance Regulatory & Development Authority of India (IRDAI)
  Contact No.: 155255, 18004254732
  Email: complaints [at] irdai [dot] gov [dot] in
  Address: Insurance Regulatory and Development Authority of India,
  Sy No. 115/1, Financial District, Nanakramguda,
  Gachibowli, Hyderabad - 500032

Office Address

Social Sites

• Facebook
• Twitter
• YouTube
• Instagram
• LinkedIn