If you have any query/complaints, you can register your compliant/grievances through any one of the below mentioned channels :

For Complaint Registration

• Call the customer care number or complaints through online mode.
• You can write to -
  • Grievance Redressal Cell,
    Hero FinCorp Ltd.,
    A-44, Mohan Co-Operative Industrial Estate,
    Mathura Road,
    New Delhi – 110044
• For Two Wheeler Loans/Used Car/Loyalty Loan/Personal Loans and insurance complaints call at 18001024145 from 9:30 am to 6:30 pm or email at Customer [dot] care [at] HeroFinCorp [dot] com.
• For Loan Against Property & SME/Commercial Loans and insurance complaints call at 18001035271 from 10:00 am to 6:00 pm, Monday to Friday or email at Corporate [dot] care [at] HeroFinCorp [dot] com.

Level 1:

If you are not satisfied with the resolution provided by the "Grievance Redressal Cell" or has not received the resolution within a week, you may further escalate to the Principal Nodal Officer /Nodal Officer Ombudsman/ Grievance Redressal Officer.

• All Complaints
  Mr. Rajib Sen,
  Hero FinCorp Ltd., A-44, Mohan Co-
  Operative Industrial Estate, Mathura
  Road, New Delhi – 110044
  Email: nodal [dot] officer [at] herofincorp [dot] com
  Contact Number: 0124-3633945 ( 10.00 am to 6:00 pm)

Level 2:

If the complaint / dispute is not redressed within a period of 30 days, you may appeal Reserve Bank of India's Ombudsman Channels through -

• Complaint Management System