Hello sir,
My self Pawan kumar from Muzaffarpur, Bihar. I had purchased an electric scooty from your Hero authorised showroom ( Optima HX), from the date of purchase we are getting lot of issues in it. Now, from June 2023 it's motor is inoperative and we made a complaint regarding issues to the dealer but he said "we don't have motor jab aayga tub bata denge".No call from him till date. He is giving dates only not solving the issues.

लाइफ में कुछ भी ले लेना लेकिन हीरो की electric bike ना लेना कभी servic सबसे गंदा है कुछ खारब हो जाए कंपनी चली जाये तो आग लगा दो scooty मे दोबारा मिलने वाला नहीं है वहा से कभी बनके आ ही नहीं सकता इतना गंदा काम है hero का

HI I HAVE PURCHASED HERO ELECTRIC (OPTIMA) IN CHENNAI E CHARGE MOTORS SIDCO IT PARK,KAZHIPATTUR ,CHENNAI-603103
I PURCHAED ON 27.3.2021 HARLD I HAVE DRIVEN FOR 6 MONTHS THATS ALL , TILL THE DATE THERE IS PROBLEM WITH U R BIKE Y U GUYS MANUFACTURING LIKE THIS KIND OF WORTH LESS VEHICLE AND FOOLING US . I HAVE GIVEN BATTERY FOR WATTERY IT HAS BEEN NEARLY 6-7 MONTHS FOR WARRENTY CLAIM , I HAVE GIVEN SECOND BATTERY ALSO FOR WARRENTY ALSO FOR CLAIM THEY ARE NOT ACCEPTING THEY ARE SAYING IT TAKES NEALY 1 YR FRO NEW BATTERY . MANY BATTERIS ARE IN PENDING LIKE THI S
Y U CAN SORT OUT THIS PROBLEW IF IAM NOT GETTING RESPOND FROM U R SIDE I AM GOING TO FILE A COMPLAINT ....

WORT BIKE HERO ....... ITS NOT HERO ITS ZERO ....

MYSELF TAMANNA JAIN OWN HERO NYX E BIKE MODEL. WHENEVER THE BIKE IS SENT FOR SERVICE IT TAKES 5- 7 WORKING DAYS TO REPAIR. IT IS VERY DISSAPPOINTING BECAUSE THE USE OF BIKE IS AT OFFICE AND WE NEVER GET THE BIKE ON TIME. HOW FAR IS THIS FAIR. GOVERNMENT IS PROMOTING E BIKE BUT COMPANY AND DEALERA AND DISTRIBUTORS DONT INTEND TO DO SO BECAUSE THEY ARE BUSY MAKING MONEY BY SELLING NEW AND SERVICE AFTER SALES IS WORST OF ALL. IMPROVE YOUR SERVICE OR ELSE WE ALL CUSTOMERS TOGETHER WILL COMPLAINT IN CONSUMER COURT FOR WHICH THE COMPENSTAION WILL BE TOO BIG. HOPE YTOU CONSIDER OUR ISSUE SERIOUSLY AND WORKOUT ACCORDINGLY

I brought hero Optima (Electric Scooty) in 31st November 2019 from Mexx World, New Alipore, Kolkata-700053, West Bengal, India. Within One Month battery started draining and poor mileage. I complain to the dealer they check and change battery within 10 days. After 15 days the problem comes again. I complain again and they change my battery again within 15 days. After one month the problem start again. The battery is draining very fast. Unfortunately, Lockdown is happened is hare so, can’t communicate with the showroom or dealers. But, is battery change is only solution of this problem? How many times I change it? Now a days this is going to my headache. After One year Battery Warranty will expire then what I will do? I feel cheated form the company. In the time of purchasing they told me mileage is around 50-60 KM per charge but I never reach that goal, even not half of that properly. Please help me out. I want my money back.

To mutch bad product not evredge

Ballia Begusarai Bihar pincode.851211

Due to non removable batteries of NYX and DASH we get lot of problems in selling them.As people prefer to carry batteries at home for charging. N so they deny to buy thus taking company in great loss. So it is suggested to make further products with removable batteries. Even suspension is of low quality which cause back pain.

My Hero Electric optima dx has many problems, Service centre is so far from my home. When we go they say that Tecnition is not there come back again next day. If we ask to keep our bike with them they say there is no place to keep. NAMPALLY SHOWROOM,HYDERABAD