Fusion Finance Customer Care No. 1800 103 7808

Email

• customercare [at] fusionfin [dot] com (Customer Support)
• customercare [at] fusionmicrofinance [dot] com (For Customer Care)

Important Link

• Loan Application Form

For Complaint

Level 1:

• For any query/complaint you can call at 18001037808 (7am-8pm, any day of the week) or mail at customercare [at] fusionfin [dot] com .
• You can also fill this Complaint Form .

Level 2:

• If your query is still not resolved within 21 days or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:
  Contact No.: 011-46646634
  Email: nodalofficer [at] fusionfin [dot] com
  Postal Address: Fusion Finance Ltd. H-1, Community Centre,
  Naraina Vihar New Delhi - 110028

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: 011-46646608
  Email: pno [at] fusionfin [dot] com
  Postal Address: Fusion Finance Ltd. H-1, Community Centre,
  Naraina Vihar New Delhi - 110028

Level 4:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 3 then you can escalate the issue to MFIN (Microfinance Institutions Network) at the details given below:
  Contact No.: 18001021080
  Address: Microfinance Industry Network (MFIN) SP 4-003, 4-004,
  4^th Floor, Emaar Palm Spring Plaza,
  Golf Course Road, Sector - 54, Gurugram -122003, Haryana

Level 5:

• If your query is not resolved or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 011-23715097
  Address: RBI, (DNBS) Reserve Bank of India, 6,
  Sansad Marg, New Delhi - 110001
  Fax No.: 011-23358224
• You can also lodge complaint online through Complaint Management System (CMS) Portal .

Office Addresses

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