Email

• customercare [at] fedfina [dot] com (For Customer Support)

Important Links

• Customer Support
• Branch Locator
• Frequently Asked Questions

For Complaint

Level 1

• For any query/complaint, you can visit the nearest branch or contact at the details given below:
  Contact No.: 080-69291313 , 7418128882 (Mon-Fri, 9am-5:30pm)
  Email: customercare [at] fedfina [dot] com
  Address: Fedbank Financial Services Limited,
  Unit no.: 1101, 11^th Floor, Cignus, Plot No. 71A,
  Powai, Paspoli, Mumbai, Maharashtra 400087.

Level 2

• If your complaint is not resolved within 10 working days, then you can contact at the details given below:
  

  Sr.No.	Zone	Contact No.	Email
  1	South	080-29916179 Ext.: 248	nodalofficersouth [at] fedfina [dot] com
  2	West	022-68520830	nodalofficerwest [at] fedfina [dot] com
  3	North	011-71985238	nodalofficernorth [at] fedfina [dot] com

Level 3

• If your complaint is not resolved within 7 working days, then you can contact the grievance redressal officer/principal nodal officer through the details given below:
  Contact No.: 022-68520837
  Email: pno [at] fedfina [dot] com

Level 4

• If your complaint is still not resolved within 30 days, then you can lodge your complaint to the Non-Banking Financial Company (NBFC) Ombudsman or contact at the details given below:
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal .

Registered Address

Fedbank Financial Services Ltd.,
Unit no.: 1101, 11^th Floor, Cignus, Plot No. 71A,
Powai, Paspoli, Mumbai - 400087, Maharashtra, India.

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