Federal Bank Credit Cards No. 1800 425 1199

Toll free Number(s): 
  • 1800 420 1199 (For Customer Support)
  • 1800 425 1199 (For Alternate Customer Support)
All India Number(s): 
  • 1860 180 1290 (Federal Bank SBI Credit Card)

IVRS Menu No. 1800 425 1199

Select your preferred language (English/Hindi)

  • Press 1 : To repeat unauthorized transaction & blocking up service
  • Press 2 : For general banking service
  • Press 3 : For credit card service


  • customercare [at] sbicard [dot] com (For Customer Support)
  • contact [at] federalbank [dot] co [dot] in (For General Enquiries)
  • creditcards [at] federalbank [dot] co [dot] in (Grievance related to Credit cards)
  • fednetinfo [at] federalbank [dot] co [dot] in (For Queries related to FedNet Internet Banking)

Install App

Important Links


Grievance Redressal

Level 1 :

  • Call 24 hour customer care on 1800-425-1199 / 1800-420-1199
  • Email: contact [at] federalbank [dot] co [dot] in
  • For customers abroad : nrisupport [at] federalbank [dot] co [dot] in
  • For grievances related to Credit Cards : creditcards [at] federalbank [dot] co [dot] in or submit credit card
    related complaint online through Credit Card Online Portal



Level 2 :

If customer are not happy with the resolution, please contact Zonal Nodal Officer

Zone Name Designation Telephon e E-mail Fax Address
Mumbai Mahesh R Senior Vice President
& Zonal Head
022-26566702 bbyg [at] federalbank [dot] co [dot] in 022- 26506922 The Federal Bank Ltd, Zonal Office,
Laxmi Towers, A-1, 4Th Floor,
Bandra Kurla Complex,
Bandra (East), Mumbai,
Maharastra PIN-400 051
Bangalore Dileep B Vice President
& Zonal Head
080-22110054 bgrr [at] federalbank [dot] co [dot] in 080- 22110052 The Federal Bank Ltd,
Zonal office 1st Floor,
Halcyon Complex, No.9,
St. Marks Road, Bangalore,
Karanataka, PIN -560001
Kolkata Sabu R S Vice President
& Zonal Head
calg [at] federalbank [dot] co [dot] in 033- 22830842 The Federal Bank Limited,
Zonal Office, Kolkata, 91/A/1,
Avani Signature, Park Street,
Kolkata 700016, West Bengal
Ernakulam Kuriakose Conil Senior Vice President
& Zonal Head
0484-2201177 ekmr [at] federalbank [dot] co [dot] in 0484- 2385528 The Federal Bank Ltd, Zonal Office,
6th Floor, Federal Towers,
Marine Drive, Ernakulam,
Kerala, PIN-682 031
Kozhikode Regi C V Vice President
& Zonal Head
0495-2709600 kkdr [at] federalbank [dot] co [dot] in 0495- 2744575 The Federal Bank Ltd, 2nd Floor,
Federal Towers, 27/97G,
Mavoor Road, Kozhikode,
Kerala, PIN - 673016
Chennai Eqbal Manoj Senior Vice President
& Zonal Head
044-28587516 mdsr [at] federalbank [dot] co [dot] in 044- 28588816 The Federal Bank Ltd,
Zonal Office Bhattad Tower,
Ist Floor, 30, West Cott Road,
Royapettah, Chennai, Tamil Nadu,
PIN -600 014
NewDelhi Ravi Ranjit Vice President
& Zonal Head
011-40733918 ndlr [at] federalbank [dot] co [dot] in 011- 25881075 The Federal Bank Ltd,
Zonal Office, Federal towers 2/2,
West Patel Nagar, New Delhi,
West Delhi, NCT Of DeIhi, 110 008
Kottayam Binoy Augustine Senior Vice President
& Zonal Head
0481-2302329 ktmr [at] federalbank [dot] co [dot] in 0481- 2302329 The Federal Bank Ltd,
Zonal Office, Mar Makil Centenary
Memorial Building, S H Mount P O,
Kottayam, Kerala, PIN - 686006
Thiruvananthapuram Renji Alex Vice President
& Zonal Head
0471-2780657 tvmr [at] federalbank [dot] co [dot] in 0471- 2330485 The Federal Bank Ltd,
Zonal Office, Federal towers
Thiruvanathapuram,Kerala-695 001

Level 3 :

If customer complaint has not been handled properly or there has been a delay in resolving the issue to customer
satisfaction, please escalate to Principal Nodal Officer:

  • Email- support [at] federalbank [dot] co [dot] in
  • Name- Ms. Shalini Warrier
  • Executive Director and Principal Nodal Officer
    CEO's Secretariat, The Federal Bank Ltd.
    Federal Towers, Aluva, Kerala.
  • Contact- 0484-2626366

Level 4 :

If customer are still not satisfied with the resolution of complaint than customer can approach Banking Ombudsman.

Head Office

Federal Bank Limited,
Federal Towers, Bank
Junction, Aluva, Kerala-683101
Fax: 0484-2626366

Parent Article: 


Credit card Lost

I lost my credit card. I think someone has used my credit card. Plz help Me