Federal Bank Credit Card No. 1800 425 1199

Organization:

Federal Bank

Toll free Number(s):

1800 425 1199 (For Customer Support)
1800 420 1199 (For Alternate Customer Support)

All India Number(s):

0484-2630 995 (For Contact Support)
0484-2630 994 (To Generate Credit Card Pin)
080-4967 0455 (To Activate Card Via Missed Call)

Website:

Official Website

iOS App:

FedMobile

Android App:

Federal Bank - FedMobile

IVRS Menu: 1800 420 1199 / 1800 425 1199 / 0484-2630 994

Select your preferred language

Press 1 : To report unauthorized transaction and blocking up service
Press 2 : For general banking service
Press 3 : For credit card service
- Press 1: To block a Federal Bank credit card.
- Press 2: To apply for a new Federal Bank credit card.
- Press 3: To speak to customer care executive

Email

creditcards [at] federalbank [dot] co [dot] in (For Credit Card Query)
contact [at] federalbank [dot] co [dot] in (For General Queries)

Important Links

To Block or Hotlisting

By Contact No: You can call 18004251199 & 18004201199 and +91-484-2630994 (for outside india cardholder)
By Email: You can send an email to creditcards [at] federalbank [dot] co [dot] in
By Mobile Banking: You can block your Credit Card through iOS and Android App .
By Net Banking: You can also block your Credit Card by Internet Banking .
login to FedNet→ Pay →navigate to the 'Credit Card' module→select 'Manage Credit Card → choose 'Report Credit Card.

How To Generate Credit Card PIN?

To Activate your Physical Credit Card for POS/ATM/Contactless you need to first Set the PIN.

You can set your credit card PIN via either of the following options.

Using FedMobile App: Login FedMobile >> Credit Card >> Set Credit Card Pin
Using FedNet: Login FedNet >> Credit Cards >> Manage Card >> Set Credit Card Pin
Using Interactive Voice Response (IVR) System by dialling 0484-2630994

How To Activate Credit Card For E-commerce Transactions?

Login to FedMobile App >> Credit Card >> Accept the Terms & Conditions
Give a missed call to 080-49670455 from your registered mobile number.

Grievance Redressal

Level 1:

For any query/complaint you can contact the Customer Service Representative by calling at 18004251199, 18004201199 or emailing at creditcards [at] federalbank [dot] co [dot] in .
You can contact the nearest branch by filling out this Complaint Form .
You can also lodge your complaint online through the by filling out this Complaint Form .

Level 2:

If your query isn't resolved then you can contact at the Nodal Officer details are given below:
Contact No.: 0484-2866511
Email: creditcardescalation [at] federalbank [dot] co [dot] in
Address: The Federal Bank Ltd.
2^nd Floor, Municipal Building, Aluva,
Ernakulam, Kerala, India, 683101
You can also fill out this Complaint Form .

Level 3:

If your query is still not resolved then you can contact the Principal Nodal Officer details are given below:
Contact No.: 0484-2866521
Email: support [at] federalbank [dot] co [dot] in
Address: The Federal Bank Ltd.
Federal Towers, Aluva, Ernakulam,
Kerala, India, 683101
You can also fill out this Complaint Form .

Level 4:

If your query still isn't resolved or you're not satisfied with the resolution within 30 days at the given level, then you can escalate your complaint online through the Complaint Management System (CMS) Portal , details are mentioned below:
Contact No.: 14448
Address: Reserve Bank of India,
4^th floor, Sector 17, Chandigarh, 160017 RBI

Head Office

Federal Bank Limited,
Federal Towers, Bank
Junction, Aluva, Kerala-683101
Fax: 0484-2626366

Parent Article:

Federal Bank Customer Care No. 1800 425 1199