Email

• assistance [at] eclf [dot] com (For General Query)
• homeservice [at] edelweissfin [dot] com (For Complaint)

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Important Links

• For Customer Support
• Frequently Asked Questions

For Complaint

Level 1

• If you have any query/complaint, then you can contact to the Branch Manager.
• You can also lodge grievance by mailing at assistance [at] eclf [dot] com

Level 2

• If your query/complaint is still not solved, then you can contact to the Grievance Redressal Officer.
  Contact No.: 022-43428056 (Mon-Fri, 10am-6pm)
  Email: grievances [at] eclf [dot] com
  Address: Edelweiss Retail Finance Limited Ground
  Floor, Tower 3, Wing B, Kohinoor City Mall, Kohinoor
  City, Kirol Road, Kurla(W), Mumbai - 400070

Level 3

• If your query/complaint is still not solved within a period of one month, then you can contact to the The Officer - in - Charge Reserve Bank of India.
  Contact No.: 022-23084121, 022-23028436
  Fax: 022-23022011
  Email: dnbsmro [at] rbi [dot] org [dot] in
  Address: Department of Non -Banking Supervision Reserve Bank of
  India 3rd Floor, Near Maratha Mandir, Byculla,
  Mumbai Central, Mumbai -400008
• You can also lodge your complaint online through the RBI Complaint Management System (CMS) Portal.

Registered Office

Edelweiss Retail Finance Limited,
Tower 3, Wing B, Kohinoor City,
Kohinoor City Kirol Road,
Kurla(W) Mumbai 400070
Email: sme [dot] loan [at] eclf [dot] com

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