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Edelweiss Broking Customer Care No. 1800 102 3335

Updated on Saturday, 4 June 2022 - 10:11am
Toll free Number(s): 
  • 1800 102 3335 (Customer Care, 8:30 am - 5:30 pm)
All India Number(s): 
  • 040-49059999 (Call & Trade No.)
Website: 
Official Website

IVRS Menu

18001023335

  • Press 1: Call & Trade
  • Press 2: To get a call back from client experience officer
  • Press *: To go back to the main menu

Email

  • helpdesk [at] edelweiss [dot] in (Helpdesk)
  • APIconnect [at] edelweiss [dot] in (For API)
  • MobileTraderFeedback [at] edelweiss [dot] in (Mobile Trading)

Important Links

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Process for escalating unanswered query

  • Step 1:
    • Call on customer care no. 1800-102-3335
    • Email at helpdesk [at] edelweiss [dot] in
  • Step 2: If the above resolution does not meet your expectations
    • Write your grievance or query to Head Contact Centre at -
      Head [dot] Customercare [at] edelweiss [dot] in
  • Step 3: If you feel you are still unheard
    • Write to Head Client Experience Office at- headcxo [at] edelweiss [dot] in

Grievance Redressal

Level 1:

Customer can submit their complaint through below mentioned touch points:

  • Call: 1800 102 3335 – Monday to Saturday, except public holidays.
  • Email at insurancehelpdesk [at] edelweiss [dot] in
  • Write at: Customer Care, Edelweiss Broking Limited, 4th floor, MB Towers
    LV Prasad Marg, Opp. Trendest Tower, Next to Citibank ATM, Road No.2,
    Banjara Hills, Hyderabad - 500034
  • The Company shall take adequate steps to for redressal of grievances of your
    complaint within 14 days of receipt of such complaint.

Level 2:

If you are not satisfied with the response provided in level 1, you can contact
and seek redressal of your grievance from the insurance company through the following touchpoints:

  • Call at : 1800-212-1212 (8 AM – 8 PM from Monday – Saturday, except Public Holidays)
  • Email: care [at] edelweisstokio [dot] in
  • Corporate Office Address: 
    Edelweiss Tokio Life Insurance Company Ltd,
    3rd & 4th Floor, Tower 3, Wing 'B', Kohinoor
    City Mall, Kohinoor City, Kirol Road, Kurla (W),
    Mumbai 400070
  • Branch offices of Edelweiss Tokio Life Insurance Company Limited pan India.
  • The insurer will ensure closure of each complaint within 15 days of receipt thereof.

Please read how to filing of complaints on SCORES

Corporate Office

Edelweiss Web Services Limited
Edelweiss House, Off CST Road,
Kalina, Mumbai - 400098

Registered Office

2nd Floor, Office No. 201 to 203,
Zodiac Plaza, Xavier College Road,
Off C G Road, Ahmedabad,
Gujarat - 380009

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