Email

• care [at] definedge [dot] com (For Customer Care)
• info [at] definedge [dot] com (For General Information)

Important Links

• Help Centre
• Contact Form

Cancellation And Refund

• For any query related to cancellation and refund, you can mail at care [at] definedge [dot] com .
• You can request a cancellation within 12 hours of the submission of your application .
• You can request a refund within 7 days of transaction.
• For more information, please read .

Grievance Redressal

Level 1:

• For any query/complaint you can contact at 020-22953395, 9922918835 or mail at compliance [at] definedge [dot] com .
• You can also write your query to the address given below:
  

  Sr No.	Office	Address (Definedge Securities Broking Private Limited)
  1	Registered Office	2nd floor, Ambashish, Lane - 9, Pakharbag, Bavdhan, Pune, Maharashtra - 411021
  2	Corporate Office	Office no. 523, 5th Floor, Chintamani Plaza, Andheri - Kurla Road, Near Weh Metro Station, Andheri - East, Mumbai - 400099

Level 2:

• If you query is not resolved, then you can contact to the officers given below:
  Timing: Mon-Fri, 9am-6pm (Same For All)

  Sr.No.	Designation	Contact No.	Email
  1	Head of Customer Care (Broking grievances/complaints)	9764800700	grievances [at] definedge [dot] com
  2	Head of Customer Care (DP grievances/complaints)	9764800700	dpgrievances [at] definedge [dot] com
  3	Compliance Officer	9867677402	compliance [at] definedge [dot] com
  4	Chief Executive Officer (CEO)	020-22953395	ceo [at] definedge [dot] com

Level 3:

• If you query is not resolved, then you can also lodge your complaint online through :
  • Securities and Exchange Board of India (SEBI) Scores Portal
  • Portal National Stock Exchange (NSE)
  • Bombay Stock Exchange (BSE)
  • Multi Commodity Exchange (MCE)
  • Central Depository Services Limited (CDSL)

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