CUSTOMER COMPLAINT FORM

NAME _____________________________________
ADDRESS______________________________
E-MAIL ______________________________________
TELEPHONE Residence:__________________ Office:_______________Mobile:___________________
Name of the
Branch/Branches ________________________________________________________________________
Nature of Account (in
case of existing
customers) ________________________________________________________________________
No. of Accounts
(wherever
applicable) ________________________________________________________________________
DETAILS OF
COMPLAINT (Include date, location, relevant department and any other relevant information)
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
________________________________________________________________________________________
SIGNATURE____________________________________ DATE______________________________________
United Bank of India is committed to provide an efficient and courteous service to all of our Customers.
Do you experience difficulties in your banking transactions? Do you have any complaints about any of the services
offered by our Bank? Here is how you should go about.
Bring the problem to the notice of the counter staff and the officer-in-charge
If not satisfied seek a meeting with the Branch Manager
Write to the Branch Manager for clarification/ redressal
If not satisfied write to the Regional Office
You may also bring your complaint to the notice of the Grahak Seva (Toll Free Line - 1800 345
0345)
If you still feel aggrieved write to the Nodal Officer.
UNITED BANK OF INDIA
Nodal Officer Department Address City
General Manager Marketing & N.I 11,
Hemanta Basu
Sarani
Kolkata-700 001
Phone No (033) 2213 3172

If your complaint is still not resolved at the Bank level even after the lapse of a month, you may approach the Banking Ombudsman within whose jurisdiction the branch or office of the bank complained against is located.