Email

• communication [at] chaitanyaindia [dot] in (For General Query)

Important Links

• Contact Form
• Frequently Asked Questions

Grievance Redressal

Level 1

• If you have any query/grievance, then you can contact to the respective phone numbers:
  Toll-Free Numbers
  Kannada : 18001035185
  Hindi : 18001216685
  Marathi : 18002126685
  Tamil : 18008913813
  Email: customer [dot] care [at] chaitanyaindia [dot] in

Level 2

• If your query/grievance is still not solved by the level 1, then you can contact to the unit manager at the regional office.

Level 3

• If you are still not satisfied by the level 2, then you can contact to the Grievance Redressal Officer:
  Grievance Redressal Officer: Manjunath BV
  Contact No.: 9108002911
  Email : gro [dot] cifcpl [at] chaitanyaindia [dot] in
  Address: Brigade Software Park, ‘B’ Block, 8th Floor,
  Banashankari Stage II, Banashankari, Bangalore - 560070

Level 4

• If your complaint is still not solved, then you can contact to the Microfinance Institutions Network (MFIN) at Tollfree No.: 18001021080.

Level 5

• If your complaint is not solved within a period of 30 days, then you can contact to the Reserve Bank of India.
  Name: General Manager
  Contact No.: 080-22180397
  Email: cms [dot] cpc [at] rbi [dot] org [dot] in
  Address: Department of Non-Banking Supervision (DNBS)
  Reserve Bank of India, Nrupathunga Road, Bangalore - 560001
• You can also lodge your complaint through CMS Portal.

Registered Office

Chaitanya India Fin Credit Private Limited,
Brigade Software Park, 'B' Block,
8th Floor, Banashankari Stage II,
Banashankari, Bangalore - 560070