Select preferred language (English/Hindi)
Type of assistance | Number | Email for communication |
---|---|---|
Card Hotlisting / Card not working |
1800 22 1911 | complaints [at] centralbank [dot] co [dot] in |
Card not working for online registration / transaction. |
022-49197320 022-49197323 |
debitcard [at] centralbank [dot] co [dot] in cmcards [at] centralbank [dot] co [dot] in |
For failed transaction in ATM/POS/Online & Account debited requiring reversal |
022-49197313 022-49197314 022-49197315 |
smatmreversal [at] centralbank [dot] co [dot] in |
For Debit Card Hotlisting by sending SMS from registered mobile to 9967533228
If any complaints with the Bank, it will be taken up with this officer :
Designation | Asst.General Manager (Customer Service and Complaints) |
Address | Central Bank of India, Operations Department, Central Bank Building, 2nd floor M.G. Road, Hutatma Chowk, Fort, Mumbai 400 023 |
Telephone | 022-61648786 |
Facility of On -Line Complaint |
Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively Customer may mail their complaint on email Id: pmjdy [dot] grievances [at] nic [dot] in |
customer service No. | 022-61648708 CM 022-22643056 SM |
Description | Number | ||
---|---|---|---|
Internet Banking | 1800 22 1911 (Same for all) |
||
For technical issues | cbsnethelp [at] centralbank [dot] co [dot] in | ||
For Reversal/failed transactions | Bharat Bill Pay Transactions | mgrtbk_mobile [at] centralbank [dot] co [dot] in | |
Other Merchant Transactions | bmvb4982 [at] centralbank [dot] co [dot] in | ||
IMPS Transactions | Smtbk2 [at] centralbank [dot] co [dot] in | ||
Mobile Banking | |||
For technical issues | mobilesupport [at] centralbank [dot] co [dot] in | ||
For Reversal/failed transactions | Bharat Bill Pay Transactions | mgrtbk_mobile [at] centralbank [dot] co [dot] in | |
Other Merchant Transactions | bmvb4982 [at] centralbank [dot] co [dot] in | ||
IMPS Transactions | Smtbk2 [at] centralbank [dot] co [dot] in | ||
UPI and BHIM App help | |||
For technical issues | - | upisupport [at] centralbank [dot] co [dot] in | 1800 22 1911 |
For Reversal/failed transactions | - | smtbk2 [at] centralbank [dot] co [dot] in | 022-61648613 |
NEFT Handling Team | |||
Arun Sharma | Sr Manager, Incharge Neft Cell |
- | 022-22637966, 022-22637967 |
Sunit Srivastava | Asst. Manager | - | 022-22637966, 022-22637967 |
If you have any query/complaints regarding any services provided by bank, firstly contact through the numbers and email id given above which is for customer support or you can Fill Online Complaint Form. If your complaints is not resolved through email/contact numbers or via online form, you can lodge your complaints through four ways:
City | State | Number | |
---|---|---|---|
Ahmedabad | Gujarat | 079-71786020 | rmahmero [at] centralbank [dot] co [dot] in |
Baroda | Gujarat | 0265-2431699 Fax- 0265-2431699 |
rmbaroro [at] centralbank [dot] co [dot] in |
Gandhinagar | Gujarat | 079-71786023 | rmganaro [at] centralbank [dot] co [dot] in |
Jamnagar | Gujarat | 0288-2676566 | rmjamnro [at] centralbank [dot] co [dot] in |
Rajkot | Gujarat | 0758-2226538 | rmrajkro [at] centralbank [dot] co [dot] in |
Surat | Gujarat | 0261-2465841 0261-2460909 |
rmsuraro [at] centralbank [dot] co [dot] in |
Ambikapur | Chhatisgarh | 0281-2229452 | rmambiro [at] centralbank [dot] co [dot] in |
Bhopal | Madhya Pradesh | 0755-2760727 | rmbhopro [at] centralbank [dot] co [dot] in |
Chhindwara | Madhya Pradesh | 07774-227024 07774-227086 |
rmchhiro [at] centralbank [dot] co [dot] in |
Gwalior | Madhya Pradesh | 0755-2674038 Fax- 0755-2320061 |
rmgwalro [at] centralbank [dot] co [dot] in |
Hoshangabad | Madhya Pradesh | 07162-236511 07162-236514 |
rmhoshro [at] centralbank [dot] co [dot] in |
Indore | Madhya Pradesh | 0751-2320061 | rmindoro [at] centralbank [dot] co [dot] in |
Jabalpur | Madhya Pradesh | 0761-2662694 | rmjabaro [at] centralbank [dot] co [dot] in |
Raipur | Chhatisgarh | 0771-4042035 | rmraipuro [at] centralbank [dot] co [dot] in |
Ratlam | Madhya Pradesh | 07412-299108 | rmratlro [at] centralbank [dot] co [dot] in |
Sagar | Madhya Pradesh | 0771-2255437 | rmsagaro [at] centralbank [dot] co [dot] in |
Shahdol | Madhya Pradesh | 07652-351061 | opershahro [at] centralbank [dot] co [dot] in |
Amritsar | Punjab | 0183-2921861 | rmamriro [at] centralbank [dot] co [dot] in |
Chandigarh | Chandigarh | 0172-2540991 | rmchanro [at] centralbank [dot] co [dot] in |
Jalandhar | Punjab | 0181-5064614 | rmjalaro [at] centralbank [dot] co [dot] in |
Karnal | Haryana | 0184-2272583 | rmkarnro [at] centralbank [dot] co [dot] in |
Ludhiana | Punjab | 0471-4000046 Fax- 0471-2401741 |
rmludhro [at] centralbank [dot] co [dot] in |
Rohtak | Haryana | 01265-282846 | rmrohtro [at] centralbank [dot] co [dot] in |
Shimla | Himachal Pradesh | 0866-2475943 | rmshimro [at] centralbank [dot] co [dot] in |
Bangalore | Karnataka | 0891-2512588 | rmbangro [at] centralbank [dot] co [dot] in |
Chennai | Tamil Nadu | 044-28883201 Fax- 044-28883134 |
rmchenro [at] centralbank [dot] co [dot] in |
Coimbatore | Tamil Nadu | 0422-2398083 | rmcoimro [at] centralbank [dot] co [dot] in |
Vijayawada | Andhra Pradesh | 011-23940444 | rmguntro [at] centralbank [dot] co [dot] in |
Hubli | Karnataka | 0836-2332339 | rmhublro [at] centralbank [dot] co [dot] in |
Hyderabad | Telnangana | 011-23952187 | rmhydero [at] centralbank [dot] co [dot] in |
Ernakulam | Kerala | 0141-4913586 0141-4914561 Fax- 0141-4842861200 |
rmcochro [at] centralbank [dot] co [dot] in |
Madurai | Tamil Nadu | 0291-2644655 Fax- 0291-2537460 |
rmmaduro [at] centralbank [dot] co [dot] in |
Trivendrum | Kerala | 0744-2450135 | rmthirro [at] centralbank [dot] co [dot] in |
Tiruchirapalli | Tamil Nadu | 03242-252050 | rmtricro [at] centralbank [dot] co [dot] in |
Vijaywada | Andhra Pradesh | 0866-2478460 | rmvijaro [at] centralbank [dot] co [dot] in |
Visakhapatnam | Andhra Pradesh | 0674-2397509 | rmvisaro [at] centralbank [dot] co [dot] in |
Hanamkonda | Telnangana | rmwararo [at] centralbank [dot] co [dot] in | |
Dehradun | Uttarakhand | rmdehrro [at] centralbank [dot] co [dot] in | |
Delhi | Nct Of Delhi | 9899455099 | rmdelcro [at] centralbank [dot] co [dot] in |
New Delhi | Delhi | 011-42827338 | rmdelaro [at] centralbank [dot] co [dot] in |
Delhi | Delhi | 033-22313342 Fax- 033-23940444 |
rmdelbro [at] centralbank [dot] co [dot] in |
Jaipur | Rajasthan | 0141-4913586 | rmjaipro [at] centralbank [dot] co [dot] in |
Jodhpur | Rajastan | 0291-2522798 | rmjodhro [at] centralbank [dot] co [dot] in |
Kota | Rajasthan | 0353-3643743 Fax- 0353-2450135 |
rmkotaro [at] centralbank [dot] co [dot] in |
Bankura | West Bengal | 0376-2322905 | rmbankro [at] centralbank [dot] co [dot] in |
Barpeta | Assam | 0562-2856960 | rmbarpertaro [at] centralbank [dot] co [dot] in |
Bhubaneshwar | Orissa | 0522-2612347 | rmbhubro [at] centralbank [dot] co [dot] in |
Coochbehar | West Bengal | 0581-2555513 | rmcoocro [at] centralbank [dot] co [dot] in |
Durgapur | West Bengal | 05568-222353 | rmdurgro [at] centralbank [dot] co [dot] in |
Guwahati | Assam | 05688-252526 | rmguwaro [at] centralbank [dot] co [dot] in |
Jalpaiguri | West Bengal | rmjalpro [at] centralbank [dot] co [dot] in | |
Kolkata | West Bengal | 0510-244044 | rmkolknro [at] centralbank [dot] co [dot] in |
Kolkata | West Bengal | 033-22312720 | rmkolksro [at] centralbank [dot] co [dot] in |
Sambalpur | Odisha | 0663-2522798 | rmsambro [at] centralbnk [dot] co [dot] in |
Siliguri | West Bengal | 0353-22643743 | rmsiliro [at] centralbank [dot] co [dot] in |
Jorhat | Assam | 0542-2366470 | rmupparo [at] centralbank [dot] co [dot] in |
Agra | Uttar Pradesh | 0562-2526756 | rmagraro [at] centralbank [dot] co [dot] in |
Ayodhya (Erstwhile Faizabad) |
Uttar Pradesh | 8303714301 | rmayodro [at] centralbank [dot] co [dot] in |
Bareilly | Uttar Pradesh | 0832-2425106 | rmbarero [at] centralbank [dot] co [dot] in |
Deoria | Uttar Pradesh | 022-25335716 | rmdeorro [at] centralbank [dot] co [dot] in |
Etawah | Uttar Pradesh | 06272-233388 | rmetawro [at] centralbank [dot] co [dot] in |
Gorakhpur | Uttar Pradesh | N/A | rmgoraro [at] centralbank [dot] co [dot] in |
Jahnsi | Uttar Pradesh | rmjhanro [at] centralbank [dot] co [dot] in | |
Kanpur | Uttar Pradesh | 0512-2297521 Fax- 0512-2297521 |
rmkanpro [at] centralbank [dot] co [dot] in |
Lucknow | Uttar Pradesh | 06252-227683 Fax- 06252-2228890 |
rmluckro [at] centralbank [dot] co [dot] in |
Meerut | Uttar Pradesh | 0121-4333103 | rmmerro [at] centralbank [dot] co [dot] in |
Varanasi | Uttar Pradesh | 0542-2369792 | rmvararo [at] centralbank [dot] co [dot] in |
Mumbai | Maharashtra | 06454-224905 Fax- 06454-40345857 06454-40345834 |
rmmumnro [at] centralbank [dot] co [dot] in |
Mumbai | Maharashtra | 022-62531225 | rmmsro [at] centralbank [dot] co [dot] in |
Panaji | Goa | 0832-2425106 Fax-0832-2224385 |
operpanaro [at] centralbank [dot] co [dot] in |
Thane | Maharashtra | 0241-2779050 Fax- 0241-25415914 |
rmthanro [at] centralbank [dot] co [dot] in |
Darbhanga | Bihar | 0724-2400114 Fax- 0724-233388 |
rmdarbro [at] centralbank [dot] co [dot] in |
Dhanbad | Jharkhand | 0721-2560562 | rmdhanro [at] centralbank [dot] co [dot] in |
Gaya | Bihar | 0240-2331701 | rmgayaro [at] centralbank [dot] co [dot] in |
Katihar | Bihar | 0257-2262011 | rmkatiro [at] centralbank [dot] co [dot] in |
Motihari | Bihar | 0712-2523949 Fax- 0712-222681 |
rmmotiro [at] centralbank [dot] co [dot] in |
Muzaffarpur | Bihar | rmmuzaro [at] centralbank [dot] co [dot] in | |
Patna | Bihar | 0612-2226259 | rmpatnro [at] centralbank [dot] co [dot] in |
Purnea | Bihar | rmpurnro [at] centralbank [dot] co [dot] in | |
Ranchi | Jharkhand | 0651-2560332 Fax- 0651-2560454 |
rmrancro [at] centralbank [dot] co [dot] in |
Siwan | Bihar | 06154-295101 | rmsiwaro [at] centralbank [dot] co [dot] in |
Ahmednagar | Maharashtra | 0241-2779070 | rmnagaro [at] centralbank [dot] co [dot] in |
Akola | Maharashtra | 0724-2401013 Fax- 0724-2459867 |
rmakolro [at] centralbank [dot] co [dot] in |
Amravati | Maharashtra | 0721-2560565 | rmamraro [at] centralbank [dot] co [dot] in |
Aurangabad | Maharashtra | 0240-2331701 0240-2349053 Fax- 0240-2332053 |
rmauraro [at] centralbank [dot] co [dot] in |
Jalgaon | Maharashtra | 0257-2262012 Fax- 0257-2262013 |
rmjalgro [at] centralbank [dot] co [dot] in |
Nagpur | Maharashtra | 0712-2532824 0712-2527678 Fax- 0712-2528915 |
rmnagpro [at] centralbank [dot] co [dot] in |
Nasik | Maharashtra | 0253-2353598 0253-2352337 Fax- 0253-2353597 |
rmnasiro [at] centralbank [dot] co [dot] in |
Pune | Maharashtra | 020-26131611 020-26131612 020-26131613 020-26131614 Fax- 020-24450879 |
rmpunero [at] centralbank [dot] co [dot] in |
Solapur | Maharashtra | rmsolaro [at] centralbank [dot] co [dot] in |
Location | Number | Address | |
---|---|---|---|
Ahmedabad | 079-25503634 | zmahmezo [at] centralbank [dot] co [dot] in | 9 Th Floor, Central Bank Building, Lal Darwaja, Ahmedabad 380001 |
Bhopal | 0755-2674030 Fax: 0755-2552019 |
zmbhopzo [at] centralbank [dot] co [dot] in | 9, 1St Floor,Arera Hills, Jail Road Bhopal -462 011 |
Chandigarh | 0172-2704787 Fax: 0172-2704047 |
zmchanzo [at] centralbank [dot] co [dot] in | P.B.No: 13, No: 58-59, Bank Square, Sector 17B, Chandigarh - 160017 |
Chennai | 044-23464201 Fax: 044-23464200 |
zmchenzo [at] centralbank [dot] co [dot] in | 3Rd Floor 48/49, Red Cross Road, Egmore, Chennai - 600008 |
New Delhi | 011-42827707 Fax: 011-23626381 |
zmdelhzo [at] centralbank [dot] co [dot] in | Plot No. 4, Block No. 54, Opp. Desh Bandhu Gupta Road, Karol Baugh, New Delhi -110 005 |
Guwahati | - | zmguwazo [at] centralbank [dot] co [dot] in | Central Bank Of India Building, 2Nd Floor, Shaktigarh Path, Near Senco Jewellers, Bhangagarh, Guwahati- 781005. Assam. |
Hyderabad | 040-23468901 | zmhydezo [at] centralbank [dot] co [dot] in | Central Bank Building, Mahapatram Road, Bank Street, Koti, Hyderabad - 500001 Telangana. |
Kolkata | 033-22301270 Fax: 033-22309865 |
zmkolkzo [at] centralbank [dot] co [dot] in | Central Bank Building 33, Netaji Subhash Road Kolkata -700 001 |
Lucknow | 0522-2611301 Fax: 0522-2613240 |
zmluckzo [at] centralbank [dot] co [dot] in | 1St Floor,73, M.G.Road, Hazaratganj, Lucknow- 226 001 |
Mumbai Metro Zonal Office |
022-22021500 Fax: 022-40345819 |
zmmmzo [at] centralbank [dot] co [dot] in | 346,Standard Building, 1St Floor, D.N.Road, Fort,Mumbai-400 023 |
Patna | 0612-2226607 Fax: 0612-2221898 |
zmpatnzo [at] centralbank [dot] co [dot] in | 2nd Floor, Block B Maurya Lok Complex Dak Banglow Road, Patna -800 001 |
Pune | 020-26131611 Fax: 020-26131618 |
zmpunezo [at] centralbank [dot] co [dot] in | P. B. No. 98, 317 M. G. Road, Pune -411 001 |
All complaints received at every level will be immediately acknowledged by the concerned incharge. Again if not getting response, you can contact the nodal officers:
After all these ways if you are untill unsatisfied, the last step for your resolution is contact the RBI at Address & Area of Operation of Banking Ombudsmen
Zone | Nodal Officer | Designation | Mobile No. | Number | |
---|---|---|---|---|---|
Ahmedabad | Kamlesh Gupta | SM | 7971786017 | 079-71786011 | operahmzo [at] centralbank [dot] co [dot] in |
Bhopal | Vijay Banka | SM | 7554924755 | 0755-2576028 | operbhopzo [at] centralbank [dot] co [dot] in |
Chandigarh | Giriraj P Meena | CM | 9988883823 | 0172-2702996 | operchanzo [at] centralbank [dot] co [dot] in |
Chennai | Vishal Mittal | CM | 7988050660 | 044-28883110 | operchenzo [at] centralbank [dot] co [dot] in |
Delhi | Anshu Kumar | SM | 9973701825 | 011-42827852 | operdelhzo [at] centralbank [dot] co [dot] in |
Kolkata | A. K. Singh | CM | 6292191378 | 033-22301270 | operkolzo [at] centralbank [dot] co [dot] in |
Lucknow | Vinod Joshi | CM | 7339402506 | 0522-2611304 | operluckzo [at] centralbank [dot] co [dot] in |
Mmzo | Kishalay Kume | SM | 9334297647 | 022-40345855 | opermmzo [at] centralbank [dot] co [dot] in |
Patna | Tarkeswar Kumar Singh |
SM | 7360065150 | 0612-2226607 | operpatnzo [at] centralbank [dot] co [dot] in |
Pune | Akshi Deka | ASST Manager |
020-26131611 | 020-2226607 | operpunzo [at] centralbank [dot] co [dot] in |
Central Office Nodal Officers | |||||
CO | Chief Manager | CM | -- | 022-22703216 022-22703217 |
cmcppc [at] centralbank [dot] co [dot] in |
CO | ASST.General Manager | AGM | -- | 022-22623450 | agmcppc [at] centralbank [dot] co [dot] in |
Comments
Irresponsible bank staffs
I am a Central Bank customer from last three years. I believe on great facilities and services provided by the bank.
My mother wanted to open saving account. We visited to the Central bank branch - Urdu bazar, Chaudhary gali 168/3 PAHARPUR, GORAKHPUR to open her new account on 14 August.
But staff denied to open new account and asked us to come after 15 days then he will decide whether to open the account or not.
This behaviour of staff mainly who belongs to one of the most reputed bank is not acceptable by the customers.
No clearance of cheque
Res,
Sir/madam
I have deposited my cheque to branch parner dist ahmednagar on 8/7/2020 but still my cheque is uncleared.many time I went to branch but they are not answering properly.plz help
Transaction failed & money
Transaction failed & money deducted from my sb account for Rs6005/-on 3.3.20 at11.14 AM and not credited to my account yet.custmer care service phone is not connecting at all after trail for 10 to 15 times.online complain is also not receiving.your cbi always harassing the customer in this manner and request for correction. I will withdraw all my money & close ally account with your bank.
Deceased Claim of Mr Narayanan Chettiar and SNK Kalyani Achi.
I am an NRI. My father passed away in 2006 and my brothers and sisters realised that he had two NRI recurring deposits at the Karaikudi Branch of Central Bank of India. For the last 16 years we have been to the branch and have submitted documents after documents and have been unsuccessful in making the claim. All of us are now senior citizens and it looks like Central Bank of India is going to cheat us by not giving the money.
Deductions in recurring deposit as penalty
Central Bank of India deducted rupees 6300 as penalty e for or not paying the three installment of recurring deposit amongst 21 months
Rude and irresponsible behaviour of staff.
I applied for debit card on 3rd September 2019. Today on 19th October 2019 i went in my home branch of Khopoli-Raigad for getting the debit card for which i applied for almost 1 MONTH and i have not got any notifications of card has arrived or not. where i talked to the staff(Purshottam Dekate) he said there are 2000 debit cards and i cannot spend my time right now to find yours and told me to come after 3pm or wait for some time. I told him i cannot come after 3 i will wait. In another 2 min without any verification he told me that your debit card is not yet arrived. I went to another staff(Deepali Sonawane) she told me your card is generated but she again told me to come after 3. I told her same problem that i cannot come after 3. She started talking rudely and told me there is no one to work here. I told that is not my problem. She said “go and find staff to help you, there is no one who can help you”. I went to the 1st staff(Purshottam Dekate) To ask why dis he lied to me saying card is not arrived? He started talking rude saying dont talk to me go and talk to the so called madam(Deepali Sonawane). After which we had argument. But still they did not give me my debit card.
Which i got when i agin visited the branch after 3pm.
This kind of behaviour is not at all accepted from the staff. As we are the customers.
I am registering this complaint hoping that higher management will take strict action against these staff members as this branch is going to loose 2 customers because of their behaviour.
Me and my brother are going to close our account from central bank because of This kind of customer service.
Transaction fail money
Transaction fail money deducted from my account on 30/9/2019....reversal request. customer service is worst service ever
Regarding money deduction
Even though my transaction failed, the amount get deducted from my account.
FD ka paisa pura nhi de rahe
FD ka paisa pura nhi de rahe bank wale DD banakar diye paise kat kr 2 mahine se chakkar katwa rahe hai
Bribing in central bank
Dear Sir/mam,
My wife has an account at central bank and an ATM debit card was issued by bank which suddenly stopped working.
We went to the central bank of India Hardi branch and the manager and cashier both said that we have to pay Rs236/- to them to get a new ATM card immediately.
So I called to the provided helpline number to get more information and the representative said that bank deducts ATM's charges itself so you don't have to pay anything to them.
I have recorded a video of those people saying it.
Please resolve the issue and the people skills of The manager is really questionable.
Please take action again those corrupt officials.
Thank you
Ramnaresh Trivedi
Mob. No. 9993586XXX
Bribing in central bank
Dear Sir/mam,
My wife has an account at central bank and an ATM debit card was issued by bank which suddenly stopped working.
We went to the central bank of India Hardi branch and the manager and cashier both said that we have to pay Rs236/- to them to get a new ATM card immediately.
So I called to the provided helpline number to get more information and the representative said that bank deducts ATM's charges itself so you don't have to pay anything to them.
I have recorded a video of those people saying it.
Please resolve the issue and the people skills of The manager is really questionable.
Please take action again those corrupt officials.
Thank you
Ramnaresh Trivedi
Mob. No. 9993586XXX
बचत खाता खोलने के लिए आधार कार्ड़ का अनिवार्य होना--
महोदय,
सुप्रीम कोर्ट द्वारा बैंक खाता खोलने के लिए आधार कार्ड़ की अनिवार्यता (mandatory) को काफी पहले समाप्त कर दिया गया था, लेकिन सेन्ट्रल बैंक की हर ब्रांच नया खाता खोलने के लिए आधार कार्ड़ अनिवार्य रूप से क्यों मांगती है। कृप्या अपनी सभी शाखाओं को आधार कार्ड़ आवश्यक रूप से ना मांगने की सूचना प्रेषित करने का कष्ट करें, ताकि जिन लोगों के पास आधार कार्ड़ नही है वो भी अपना खाता आसानी से खुलवा सकें।
धन्यवाद।
भवदीय,
राजकुमारजैन
PROBLEM REGARDING TRANSACTION FAILED AND REVERSE MONEY
Yesterday we shop in jewellery store and the transaction failed but got the message of deduction of 80,280.
Please tell me when the money will be reversed.
Please
My balance is deducted from my ATM
Worst customer care service never pick up the call nor answer
Complaint about inactive work of the staff
The worst service that your staff gives and that's why perhaps you are facing the issues of loss From last year.
The most highly qualified staff doesn't know how to behave.
Not behaving properly
Not giving proper information ruth less behaviour
My loan statement copy
Pls send me my loan statement copy
thanks