Central Bank of India Customer Care No. 1800 202 1911

Toll free Number(s): 
  • 1800 202 1911 (Customer Support, 24 hours)
  • 1800 22 1911 (Alternate No. for Support)
  • 1800 203 1911 (For Pensioner)
All India Number(s): 
  • 022-4190 3900 (Alternate Customer Support)
  • 996 7533 228 (SMS for card blocking)
  • 9555 244 442 (Missed Call For Balance Enquiry)
  • 9555 144 441 (Missed call for Mini Statement)
  • 022-4919 7323 (Card not working for online registration / transaction)
  • 022-4919 7314 (For failed transaction in ATM/POS/Online & Account debited)

IVRS Menu: 1800 202 1911

Select preferred language (English/Hindi)

  • Press 1 : To block or unblock credit card or block alternative bank services or to report a fraud
  • Press 2 : For deposit account & services
  • Press 3 : For loan account & services
  • Press 4 : For complain about products linking of adhar to update email id & mobile number in your account to know interest rate or to get ATM & branch location
  • Press 5 : For decline transaction
  • Press 7 : For change your preferred language


  • digitalsupport [at] centralbank [dot] co [dot] in (Digital Transactions Help)
  • complaints [at] centralbank [dot] co [dot] in (Public Complaints)
  • smtbk2 [at] centralbank [dot] co [dot] in (For Reversal/failed transactions)
  • agmnricell [at] centralbank [dot] co [dot] in (NRI Banking)
  • nricell [at] centralbank [dot] co [dot] in (NRI Banking queries)

Install App

Important Links

ATM Related Queries

Type of assistance Number Email for communication
Card Hotlisting  /
Card not working
1800 22 1911 complaints [at] centralbank [dot] co [dot] in
Card not working for
online registration / transaction.
debitcard [at] centralbank [dot] co [dot] in
cmcards [at] centralbank [dot] co [dot] in
For failed transaction in
ATM/POS/Online & Account
debited requiring reversal
smatmreversal [at] centralbank [dot] co [dot] in

SMS for Debit card Blocking/Hotlisting

For Debit Card Hotlisting by sending SMS from registered mobile to 9967533228 

  • LOST: For blocking all cards linked to mobile
  • LOST <space> card no. : For blocking specific card no.
  • LOST<space>Account no. : For blocking card in specific account

Public Complaints

If any complaints with the Bank, it will be taken up with this officer :

Designation Asst.General Manager
(Customer Service and Complaints)
Address Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023
Telephone 022-61648786
Facility of On -Line
Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively  Customer may  mail their complaint on  email Id: pmjdy [dot] grievances [at] nic [dot] in
customer service No. 022-61648708 CM
022-22643056 SM

Digital Banking

Description Email Number
Internet Banking 1800 22 1911
(Same for all)
For technical issues cbsnethelp [at] centralbank [dot] co [dot] in
For Reversal/failed transactions Bharat Bill Pay Transactions mgrtbk_mobile [at] centralbank [dot] co [dot] in
Other Merchant Transactions bmvb4982 [at] centralbank [dot] co [dot] in
IMPS Transactions Smtbk2 [at] centralbank [dot] co [dot] in
Mobile Banking
For technical issues mobilesupport [at] centralbank [dot] co [dot] in
For Reversal/failed transactions Bharat Bill Pay Transactions mgrtbk_mobile [at] centralbank [dot] co [dot] in
Other Merchant Transactions bmvb4982 [at] centralbank [dot] co [dot] in
IMPS Transactions Smtbk2 [at] centralbank [dot] co [dot] in
UPI and BHIM App help
For technical issues - upisupport [at] centralbank [dot] co [dot] in 1800 22 1911
For Reversal/failed transactions - smtbk2 [at] centralbank [dot] co [dot] in 022-61648613
NEFT Handling Team
Arun Sharma Sr Manager,
Incharge Neft Cell
- 022-22637966,
Sunit Srivastava Asst. Manager - 022-22637966,

Grievance Redressal

If you have any query/complaints regarding any services provided by bank, firstly contact through the numbers and email id given above which is for customer support or you can Fill Online Complaint Form. If your complaints is not resolved through email/contact numbers or via online form, you can lodge your complaints through four ways:

Step 1- Branch Office

  • You can visit nearest branch office or you also can search nearest branch through Branch Locator

Step 2- Regional Offices

City State Number Email
Ahmedabad Gujarat 079-71786020 rmahmero [at] centralbank [dot] co [dot] in
Baroda Gujarat 0265-2431699
Fax- 0265-2431699
rmbaroro [at] centralbank [dot] co [dot] in
Gandhinagar Gujarat 079-71786023 rmganaro [at] centralbank [dot] co [dot] in
Jamnagar Gujarat 0288-2676566 rmjamnro [at] centralbank [dot] co [dot] in
Rajkot Gujarat 0758-2226538 rmrajkro [at] centralbank [dot] co [dot] in
Surat Gujarat 0261-2465841
rmsuraro [at] centralbank [dot] co [dot] in
Ambikapur Chhatisgarh 0281-2229452 rmambiro [at] centralbank [dot] co [dot] in
Bhopal Madhya Pradesh 0755-2760727 rmbhopro [at] centralbank [dot] co [dot] in
Chhindwara Madhya Pradesh 07774-227024
rmchhiro [at] centralbank [dot] co [dot] in
Gwalior Madhya Pradesh 0755-2674038
Fax- 0755-2320061
rmgwalro [at] centralbank [dot] co [dot] in
Hoshangabad Madhya Pradesh 07162-236511
rmhoshro [at] centralbank [dot] co [dot] in
Indore Madhya Pradesh 0751-2320061 rmindoro [at] centralbank [dot] co [dot] in
Jabalpur Madhya Pradesh 0761-2662694 rmjabaro [at] centralbank [dot] co [dot] in
Raipur Chhatisgarh 0771-4042035 rmraipuro [at] centralbank [dot] co [dot] in
Ratlam Madhya Pradesh 07412-299108 rmratlro [at] centralbank [dot] co [dot] in
Sagar Madhya Pradesh 0771-2255437 rmsagaro [at] centralbank [dot] co [dot] in
Shahdol Madhya Pradesh 07652-351061 opershahro [at] centralbank [dot] co [dot] in
Amritsar Punjab 0183-2921861 rmamriro [at] centralbank [dot] co [dot] in
Chandigarh Chandigarh 0172-2540991 rmchanro [at] centralbank [dot] co [dot] in
Jalandhar Punjab 0181-5064614 rmjalaro [at] centralbank [dot] co [dot] in
Karnal Haryana 0184-2272583 rmkarnro [at] centralbank [dot] co [dot] in
Ludhiana Punjab 0471-4000046
Fax- 0471-2401741
rmludhro [at] centralbank [dot] co [dot] in
Rohtak Haryana 01265-282846 rmrohtro [at] centralbank [dot] co [dot] in
Shimla Himachal Pradesh 0866-2475943 rmshimro [at] centralbank [dot] co [dot] in
Bangalore Karnataka 0891-2512588 rmbangro [at] centralbank [dot] co [dot] in
Chennai Tamil Nadu 044-28883201
Fax- 044-28883134
rmchenro [at] centralbank [dot] co [dot] in
Coimbatore Tamil Nadu 0422-2398083 rmcoimro [at] centralbank [dot] co [dot] in
Vijayawada Andhra Pradesh 011-23940444 rmguntro [at] centralbank [dot] co [dot] in
Hubli Karnataka 0836-2332339 rmhublro [at] centralbank [dot] co [dot] in
Hyderabad Telnangana 011-23952187 rmhydero [at] centralbank [dot] co [dot] in
Ernakulam Kerala 0141-4913586
Fax- 0141-4842861200
rmcochro [at] centralbank [dot] co [dot] in
Madurai Tamil Nadu 0291-2644655
Fax- 0291-2537460
rmmaduro [at] centralbank [dot] co [dot] in
Trivendrum Kerala 0744-2450135 rmthirro [at] centralbank [dot] co [dot] in
Tiruchirapalli Tamil Nadu 03242-252050 rmtricro [at] centralbank [dot] co [dot] in
Vijaywada Andhra Pradesh 0866-2478460 rmvijaro [at] centralbank [dot] co [dot] in
Visakhapatnam Andhra Pradesh 0674-2397509 rmvisaro [at] centralbank [dot] co [dot] in
Hanamkonda Telnangana   rmwararo [at] centralbank [dot] co [dot] in
Dehradun Uttarakhand   rmdehrro [at] centralbank [dot] co [dot] in
Delhi Nct Of Delhi 9899455099 rmdelcro [at] centralbank [dot] co [dot] in
New Delhi Delhi 011-42827338 rmdelaro [at] centralbank [dot] co [dot] in
Delhi Delhi 033-22313342
Fax- 033-23940444
rmdelbro [at] centralbank [dot] co [dot] in
Jaipur Rajasthan 0141-4913586 rmjaipro [at] centralbank [dot] co [dot] in
Jodhpur Rajastan 0291-2522798 rmjodhro [at] centralbank [dot] co [dot] in
Kota Rajasthan 0353-3643743
Fax- 0353-2450135
rmkotaro [at] centralbank [dot] co [dot] in
Bankura West Bengal 0376-2322905 rmbankro [at] centralbank [dot] co [dot] in
Barpeta Assam 0562-2856960 rmbarpertaro [at] centralbank [dot] co [dot] in
Bhubaneshwar Orissa 0522-2612347 rmbhubro [at] centralbank [dot] co [dot] in
Coochbehar West Bengal 0581-2555513 rmcoocro [at] centralbank [dot] co [dot] in
Durgapur West Bengal 05568-222353 rmdurgro [at] centralbank [dot] co [dot] in
Guwahati Assam 05688-252526 rmguwaro [at] centralbank [dot] co [dot] in
Jalpaiguri West Bengal   rmjalpro [at] centralbank [dot] co [dot] in
Kolkata West Bengal 0510-244044 rmkolknro [at] centralbank [dot] co [dot] in
Kolkata West Bengal 033-22312720 rmkolksro [at] centralbank [dot] co [dot] in
Sambalpur Odisha 0663-2522798 rmsambro [at] centralbnk [dot] co [dot] in
Siliguri West Bengal 0353-22643743 rmsiliro [at] centralbank [dot] co [dot] in 
Jorhat Assam 0542-2366470 rmupparo [at] centralbank [dot] co [dot] in
Agra Uttar Pradesh 0562-2526756 rmagraro [at] centralbank [dot] co [dot] in
Uttar Pradesh 8303714301 rmayodro [at] centralbank [dot] co [dot] in
Bareilly Uttar Pradesh 0832-2425106 rmbarero [at] centralbank [dot] co [dot] in
Deoria Uttar Pradesh 022-25335716 rmdeorro [at] centralbank [dot] co [dot] in
Etawah Uttar Pradesh 06272-233388 rmetawro [at] centralbank [dot] co [dot] in
Gorakhpur Uttar Pradesh N/A rmgoraro [at] centralbank [dot] co [dot] in
Jahnsi Uttar Pradesh   rmjhanro [at] centralbank [dot] co [dot] in
Kanpur Uttar Pradesh 0512-2297521
Fax- 0512-2297521
rmkanpro [at] centralbank [dot] co [dot] in
Lucknow Uttar Pradesh 06252-227683
Fax- 06252-2228890
rmluckro [at] centralbank [dot] co [dot] in
Meerut Uttar Pradesh 0121-4333103 rmmerro [at] centralbank [dot] co [dot] in
Varanasi Uttar Pradesh 0542-2369792 rmvararo [at] centralbank [dot] co [dot] in
Mumbai Maharashtra 06454-224905
Fax- 06454-40345857
rmmumnro [at] centralbank [dot] co [dot] in
Mumbai Maharashtra 022-62531225 rmmsro [at] centralbank [dot] co [dot] in
Panaji Goa 0832-2425106
operpanaro [at] centralbank [dot] co [dot] in
Thane Maharashtra 0241-2779050
Fax- 0241-25415914
rmthanro [at] centralbank [dot] co [dot] in
Darbhanga Bihar 0724-2400114
Fax- 0724-233388
rmdarbro [at] centralbank [dot] co [dot] in
Dhanbad Jharkhand 0721-2560562 rmdhanro [at] centralbank [dot] co [dot] in
Gaya Bihar 0240-2331701 rmgayaro [at] centralbank [dot] co [dot] in
Katihar Bihar 0257-2262011 rmkatiro [at] centralbank [dot] co [dot] in
Motihari Bihar 0712-2523949
Fax- 0712-222681
rmmotiro [at] centralbank [dot] co [dot] in
Muzaffarpur Bihar   rmmuzaro [at] centralbank [dot] co [dot] in
Patna Bihar 0612-2226259 rmpatnro [at] centralbank [dot] co [dot] in
Purnea Bihar   rmpurnro [at] centralbank [dot] co [dot] in
Ranchi Jharkhand 0651-2560332
Fax- 0651-2560454
rmrancro [at] centralbank [dot] co [dot] in
Siwan Bihar 06154-295101 rmsiwaro [at] centralbank [dot] co [dot] in
Ahmednagar Maharashtra 0241-2779070 rmnagaro [at] centralbank [dot] co [dot] in
Akola Maharashtra 0724-2401013
Fax- 0724-2459867
rmakolro [at] centralbank [dot] co [dot] in
Amravati Maharashtra 0721-2560565 rmamraro [at] centralbank [dot] co [dot] in
Aurangabad Maharashtra 0240-2331701
Fax- 0240-2332053
rmauraro [at] centralbank [dot] co [dot] in
Jalgaon Maharashtra 0257-2262012
Fax- 0257-2262013
rmjalgro [at] centralbank [dot] co [dot] in
Nagpur Maharashtra 0712-2532824
Fax- 0712-2528915
rmnagpro [at] centralbank [dot] co [dot] in
Nasik Maharashtra 0253-2353598
Fax- 0253-2353597
rmnasiro [at] centralbank [dot] co [dot] in
Pune Maharashtra 020-26131611
Fax- 020-24450879
rmpunero [at] centralbank [dot] co [dot] in
Solapur Maharashtra   rmsolaro [at] centralbank [dot] co [dot] in

Step 3- Zonal Offices

Location Number Email Address
Ahmedabad 079-25503634 zmahmezo [at] centralbank [dot] co [dot] in 9 Th Floor, Central Bank Building,
Lal Darwaja, Ahmedabad 380001
Bhopal 0755-2674030
Fax: 0755-2552019
zmbhopzo [at] centralbank [dot] co [dot] in 9, 1St Floor,Arera Hills,
Jail Road
Bhopal -462 011
Chandigarh 0172-2704787
Fax: 0172-2704047
zmchanzo [at] centralbank [dot] co [dot] in P.B.No: 13, No: 58-59,
Bank Square, Sector 17B,
Chandigarh - 160017
Chennai 044-23464201
Fax: 044-23464200
zmchenzo [at] centralbank [dot] co [dot] in 3Rd Floor 48/49,
Red Cross Road,
Chennai - 600008
New Delhi 011-42827707
Fax: 011-23626381
zmdelhzo [at] centralbank [dot] co [dot] in Plot No. 4, Block No. 54,
Opp. Desh Bandhu Gupta Road, 
Karol Baugh,
New Delhi  -110 005
Guwahati - zmguwazo [at] centralbank [dot] co [dot] in Central Bank Of India Building,
2Nd Floor, Shaktigarh Path,
Near Senco Jewellers,
Bhangagarh, Guwahati- 781005.
Hyderabad 040-23468901 zmhydezo [at] centralbank [dot] co [dot] in Central Bank Building,
Mahapatram Road, Bank Street,
Koti, Hyderabad - 500001
Kolkata 033-22301270
Fax: 033-22309865
zmkolkzo [at] centralbank [dot] co [dot] in Central Bank Building
33, Netaji Subhash Road
Kolkata -700 001
Lucknow 0522-2611301
Fax: 0522-2613240
zmluckzo [at] centralbank [dot] co [dot] in 1St Floor,73, M.G.Road,
Lucknow- 226 001
Mumbai Metro
Zonal Office
Fax: 022-40345819
zmmmzo [at] centralbank [dot] co [dot] in 346,Standard Building,
1St Floor,
Fort,Mumbai-400 023
Patna 0612-2226607
Fax: 0612-2221898
zmpatnzo [at] centralbank [dot] co [dot] in 2nd Floor, Block B
Maurya Lok Complex
Dak Banglow Road,
Patna -800 001
Pune 020-26131611
Fax: 020-26131618
zmpunezo [at] centralbank [dot] co [dot] in P. B. No. 98, 317
M. G. Road,
Pune -411 001

Step 4 -Central Office

  • Visit Registered/ Corporate Office at the following address:
    • Central Bank of India
      Chander Mukhi, Nariman Point
      Mumbai-400 021
      Tel: 022-66387777

All complaints received at every level will be immediately acknowledged by the concerned incharge. Again if not getting response, you can contact the nodal officers:

After all these ways if you are untill unsatisfied, the last step for your resolution is contact the RBI at Address & Area of Operation of Banking Ombudsmen

Download Forms

Zone Wise List Of Nodal Officers- Pension

Zone Nodal Officer Designation Mobile No. Number Email
Ahmedabad Kamlesh Gupta SM 7971786017 079-71786011 operahmzo [at] centralbank [dot] co [dot] in
Bhopal Vijay Banka SM 7554924755 0755-2576028 operbhopzo [at] centralbank [dot] co [dot] in
Chandigarh Giriraj P Meena CM 9988883823 0172-2702996 operchanzo [at] centralbank [dot] co [dot] in
Chennai Vishal Mittal CM 7988050660 044-28883110 operchenzo [at] centralbank [dot] co [dot] in
Delhi Anshu Kumar SM 9973701825                  011-42827852 operdelhzo [at] centralbank [dot] co [dot] in
Kolkata A. K. Singh CM 6292191378 033-22301270 operkolzo [at] centralbank [dot] co [dot] in
Lucknow Vinod Joshi CM 7339402506 0522-2611304 operluckzo [at] centralbank [dot] co [dot] in
Mmzo Kishalay Kume SM 9334297647 022-40345855 opermmzo [at] centralbank [dot] co [dot] in
Patna Tarkeswar
Kumar Singh
SM 7360065150 0612-2226607 operpatnzo [at] centralbank [dot] co [dot] in
Pune Akshi Deka ASST
020-26131611 020-2226607 operpunzo [at] centralbank [dot] co [dot] in
Central Office Nodal Officers
CO Chief Manager CM  -- 022-22703216
cmcppc [at] centralbank [dot] co [dot] in
CO ASST.General Manager AGM  -- 022-22623450 agmcppc [at] centralbank [dot] co [dot] in

Social Sites


Irresponsible bank staffs

I am a Central Bank customer from last three years. I believe on great facilities and services provided by the bank.

My mother wanted to open saving account. We visited to the Central bank branch - Urdu bazar, Chaudhary gali 168/3 PAHARPUR, GORAKHPUR to open her new account on 14 August.

But staff denied to open new account and asked us to come after 15 days then he will decide whether to open the account or not.

This behaviour of staff mainly who belongs to one of the most reputed bank is not acceptable by the customers.

No clearance of cheque

I have deposited my cheque to branch parner dist ahmednagar on 8/7/2020 but still my cheque is uncleared.many time I went to branch but they are not answering properly.plz help

Transaction failed & money

Transaction failed & money deducted from my sb account for Rs6005/-on 3.3.20 at11.14 AM and not credited to my account yet.custmer care service phone is not connecting at all after trail for 10 to 15 times.online complain is also not receiving.your cbi always harassing the customer in this manner and request for correction. I will withdraw all my money & close ally account with your bank.

Deceased Claim of Mr Narayanan Chettiar and SNK Kalyani Achi.

I am an NRI. My father passed away in 2006 and my brothers and sisters realised that he had two NRI recurring deposits at the Karaikudi Branch of Central Bank of India. For the last 16 years we have been to the branch and have submitted documents after documents and have been unsuccessful in making the claim. All of us are now senior citizens and it looks like Central Bank of India is going to cheat us by not giving the money.

Deductions in recurring deposit as penalty

Central Bank of India deducted rupees 6300 as penalty e for or not paying the three installment of recurring deposit amongst 21 months

Rude and irresponsible behaviour of staff.

I applied for debit card on 3rd September 2019. Today on 19th October 2019 i went in my home branch of Khopoli-Raigad for getting the debit card for which i applied for almost 1 MONTH and i have not got any notifications of card has arrived or not. where i talked to the staff(Purshottam Dekate) he said there are 2000 debit cards and i cannot spend my time right now to find yours and told me to come after 3pm or wait for some time. I told him i cannot come after 3 i will wait. In another 2 min without any verification he told me that your debit card is not yet arrived. I went to another staff(Deepali Sonawane) she told me your card is generated but she again told me to come after 3. I told her same problem that i cannot come after 3. She started talking rudely and told me there is no one to work here. I told that is not my problem. She said “go and find staff to help you, there is no one who can help you”. I went to the 1st staff(Purshottam Dekate) To ask why dis he lied to me saying card is not arrived? He started talking rude saying dont talk to me go and talk to the so called madam(Deepali Sonawane). After which we had argument. But still they did not give me my debit card.
Which i got when i agin visited the branch after 3pm.
This kind of behaviour is not at all accepted from the staff. As we are the customers.

I am registering this complaint hoping that higher management will take strict action against these staff members as this branch is going to loose 2 customers because of their behaviour.
Me and my brother are going to close our account from central bank because of This kind of customer service.

Transaction fail money

Transaction fail money deducted from my account on 30/9/2019....reversal request. customer service is worst service ever

Regarding money deduction

Even though my transaction failed, the amount get deducted from my account.

FD ka paisa pura nhi de rahe

FD ka paisa pura nhi de rahe bank wale DD banakar diye paise kat kr 2 mahine se chakkar katwa rahe hai

Bribing in central bank

Dear Sir/mam,

My wife has an account at central bank and an ATM debit card was issued by bank which suddenly stopped working.
We went to the central bank of India Hardi branch and the manager and cashier both said that we have to pay Rs236/- to them to get a new ATM card immediately.
So I called to the provided helpline number to get more information and the representative said that bank deducts ATM's charges itself so you don't have to pay anything to them.
I have recorded a video of those people saying it.

Please resolve the issue and the people skills of The manager is really questionable.

Please take action again those corrupt officials.
Thank you

Ramnaresh Trivedi
Mob. No. 9993586XXX

Bribing in central bank

Dear Sir/mam,

My wife has an account at central bank and an ATM debit card was issued by bank which suddenly stopped working.
We went to the central bank of India Hardi branch and the manager and cashier both said that we have to pay Rs236/- to them to get a new ATM card immediately.
So I called to the provided helpline number to get more information and the representative said that bank deducts ATM's charges itself so you don't have to pay anything to them.
I have recorded a video of those people saying it.

Please resolve the issue and the people skills of The manager is really questionable.

Please take action again those corrupt officials.
Thank you

Ramnaresh Trivedi
Mob. No. 9993586XXX

बचत खाता खोलने के लिए आधार कार्ड़ का अनिवार्य होना--

सुप्रीम कोर्ट द्वारा बैंक खाता खोलने के लिए आधार कार्ड़ की अनिवार्यता (mandatory) को काफी पहले समाप्त कर दिया गया था, लेकिन सेन्ट्रल बैंक की हर ब्रांच नया खाता खोलने के लिए आधार कार्ड़ अनिवार्य रूप से क्यों मांगती है। कृप्या अपनी सभी शाखाओं को आधार कार्ड़ आवश्यक रूप से ना मांगने की सूचना प्रेषित करने का कष्ट करें, ताकि जिन लोगों के पास आधार कार्ड़ नही है वो भी अपना खाता आसानी से खुलवा सकें।


Yesterday we shop in jewellery store and the transaction failed but got the message of deduction of 80,280.
Please tell me when the money will be reversed.

My balance is deducted from my ATM

Worst customer care service never pick up the call nor answer

Complaint about inactive work of the staff

The worst service that your staff gives and that's why perhaps you are facing the issues of loss From last year.
The most highly qualified staff doesn't know how to behave.

Not behaving properly

Not giving proper information ruth less behaviour

My loan statement copy

Pls send me my loan statement copy