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Cathay Pacific Airlines Customer Care No. 000 800 040 5011
Updated on Wednesday, 26 August 2026 - 5:50pm
Organization:
Cathay Pacific Airlines Toll free Number(s):
- 000 800 040 5011 (For Customer Support)
- 000 800 040 5012 (For Travel Agency)
International Numbers:
+852 2747 3341 (Customer Support For Overseas Passenger)
+852 2747 2747 (For International WhatsApp Support)
Website:
Official Website
iOS App:
Cathay Pacific
Android App:
Cathay Pacific
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India Reservations Operating Hours
English: 24 hours a day, 7 days a week
Hindi and Travel Agency: Mon-Sat 09:30-17:30
Important Links
Lost, Damaged and Delayed Baggage
- For any query/complaint, you can contact to the customer support team .
- For items left at the airport, contact the local baggage service office .
- For lost, damaged or delayed baggage, you can file a report at the Baggage Services Counter located at the Arrivals Hall .
- For more information, please read .
India Baggage Service Contact Details
| S. No. | Airport Name | Contact No. | |
|---|---|---|---|
| 1 | Kempegowda International Airport, Bengaluru | 080-66784318 | blr8bag [at] cathaypacific [dot] com |
| 2 | Chennai International Airport | 044-22566072 | maa8bag [at] cathaypacific [dot] com |
| 3 | Indira Gandhi International Airport | 011-49638312 | del8bag [at] cathaypacific [dot] com |
| 4 | Rajiv Gandhi International Airport | 040-66605790 | hyd8bag [at] cathaypacific [dot] com |
| 5 | Chhatrapati Shivaji Maharaj International Airport | 022-66859002 | bom8bag [at] cathaypacific [dot] com |
Refund And Cancellation
- For any refund and cancellation queries, you can contact customer support team.
- You can cancel your booking within 24 hours after booking .
- You can claim your money through filling out the Request a Ticket Refund
- For more information, please read .
Global Offices Contact Details
| Sr No. | Location | Contact No. | |
|---|---|---|---|
| China | |||
| 1 | The Chinese Mainland | 400 069 6026 | - |
| Baggage Service | |||
| 2 | Beijing Capital International Airport | +86 10 64558028 | pek8bag [at] cathaypacific [dot] com |
| 3 | Changsha Huanghua International Airport | +86 731 84799650 | csx8bag [at] cathaypacific [dot] com |
| 4 | Chengdu Shuangliu International Airport | +86 28 85205882 | ctuca [at] airchina [dot] com |
| 5 | Chongqing Jiangbei International Airport | +86 23 67152747 | ckg8bag [at] cathaypacific [dot] com |
| 6 | Fuzhou Changle International Airport | +86 591 28013184 | foc8bag [at] cathaypacific [dot] com |
| 7 | Guangzhou Baiyun International Airport | +86 (20) 86120849 | can8bag [at] cathaypacific [dot] com |
| 8 | Haikou Meilan International Airport | +86 898 69966702 | hak8bag [at] cathaypacific [dot] com |
| 9 | Hangzhou Xiaoshan International Airport | +86 571 8383 3068, +86 571 8383 7180, +86 571 8383 7181 | hgh8bag [at] cathaypacific [dot] com |
| 10 | Nanjing Lukou International Airport | +86 18952006151 | nkg8bag [at] cathaypacific [dot] com |
| 11 | Ningbo Lishe International Airport | +86 574 87427311 | ngb8bag [at] cathaypacific [dot] com |
| 12 | Qingdao Jiaodong International Airport | +86 0532 67892134 | tao8bag [at] cathaypacific [dot] com |
| 13 | Shanghai Hongqiao International Airport | +86 21 22346638 | sha8bag [at] cathaypacific [dot] com |
| 14 | Shanghai Pudong International Airport | +86 21 68340600 | pvg8bag [at] cathaypacific [dot] com |
| 15 | Urumqi Tianshan International Airport | urc8bag [at] cathaypacific [dot] com | |
| 16 | Wenzhou Longwan International Airport | +86 577 85807469 | wnz8bag [at] cathaypacific [dot] com |
| 17 | Wuhan Tianhe International Airport | +86 27 65590114 | wuh8bag [at] cathaypacific [dot] com |
| 18 | Xiamen Gaoqi International Airport | +86 592 5708371 | xmn8bag [at] cathaypacific [dot] com |
| 19 | Xi'an Xianyang International Airport | +86 29 32291715 | xiy8bag [at] cathaypacific [dot] com |
| 20 | Zhengzhou Xinzheng International Airport | +86 371 58518831 | cgo8bag [at] cathaypacific [dot] com |
| 21 | Hong Kong SAR (China) | +852 2747 3333 | - |
| Baggage Service | |||
| 22 | +852 2747 7838 | hkg-bag [at] cathaypacific [dot] com | |
| 23 | Macao SAR (China) | +852 2747 3333 | - |
| 24 | Taiwan, China | +886 (2) 7727 6370 | - |
| Baggage Service | |||
| 25 | Kaohsiung International Airport | - | khh8bag [at] cathaypacific [dot] com |
| 26 | Taoyuan International Airport | - | tpe8bag [at] cathaypacific [dot] com |
| Africa | |||
| 27 | Madagascar | +261 20 22 34602 | - |
| 28 | South Africa | +27 (21) 672 2368, (Monday - Sunday 08:00 - 20:00), Travel agency: +27 800 007 384, (Monday - Friday 09:00 - 18:00) |
tradeservices-southafrica [at] cathaypacific [dot] com |
| Baggage Service | |||
| 29 | - | +27 (11) 920 7511 | - |
| Americas | |||
| 30 | Argentina | +54 11 5274 1600 | argentina-sales [at] cathaypacific [dot] com |
| 31 | Brazil | +55 11 4371 0443 | brazil-sales [at] cathaypacific [dot] com |
| 32 | Canada | +1 (833) 895-3535 | - |
| Baggage Service | |||
| 33 | Toronto Pearson International Airport | +1 905 671 4661 | yyz8bag [at] cathaypacific [dot] com |
| 34 | Vancouver International Airport | +1 604 606 5963 | yvr8bag [at] cathaypacific [dot] com |
| 35 | Chile | +54 11 5274 1600 | chile-sales [at] cathaypacific [dot] com |
| 36 | Colombia | +57 1 620 3515 | colombia-sales [at] cathaypacific [dot] com |
| 37 | Costa Rica | +506 2257 5745 | central-america-sales [at] cathaypacific [dot] com |
| 38 | Dominican Republic | +593 2 2381 9988 | caribbean-sales [at] cathaypacific [dot] com |
| 39 | Ecuador | +593 2 2381 9988 | ecuador-sales [at] cathaypacific [dot] com |
| 40 | Mexico | +52 55 9000 2560 | mexico-sales [at] cathaypacific [dot] com |
| 41 | Panama | +507 301 0404 | central-america-sales [at] cathaypacific [dot] com |
| 42 | Peru | +51 1 444 4441 | peru-sales [at] cathaypacific [dot] com |
| 43 | Puerto Rico | +593 2 2381 9988, Member Hotline: (787) 722 8536 |
caribbean-sales [at] cathaypacific [dot] com |
| 44 | United States | 1 (833) 933-2244 | - |
| Baggage Service | |||
| 45 | Chicago O'Hare International Airport | 1 (773) 377 2804 | ord8bag [at] cathaypacific [dot] com |
| 46 | Dallas Fort Worth International Airport | 1 (469) 745 4321, Office hours: 17:00-23:30 (Mon/Tue/Thu/Sat) |
dfw8bag [at] cathaypacific [dot] com |
| 47 | John F. Kennedy International Airport | 1 (917) 363 1876 | jfk8bag [at] cathaypacific [dot] com |
| 48 | Logan International Airport | 1 (617) 843 9422 | bos8bag [at] cathaypacific [dot] com |
| 49 | Los Angeles International Airport | 1 (310) 417 0244 | lax8bag [at] cathaypacific [dot] com |
| 50 | San Francisco International Airport | 1 (650) 821 2247 | sfo8bag [at] cathaypacific [dot] com |
| 51 | Seattle-Tacoma International Airport | +1 (206) 817-3949 | sea8bag [at] cathaypacific [dot] com |
| Australasia | |||
| 52 | Australia | +61 131 747 | - |
| Baggage Service | |||
| 53 | Adelaide International Airport | +61 405 349 610 | adl8bag [at] cathaypacific [dot] com |
| 54 | Brisbane International Airport | +61 2 9169 4485 | bne [dot] baggageservices [at] dnata [dot] com [dot] au |
| 55 | Cairns International Airport | +61 0481 471 902 | |
| 56 | Melbourne Airport | +61 2 9169 4485 | baggageservices [at] dnata [dot] com |
| 57 | Perth International Airport | +61 2 9169 4485 | baggageservices [at] dnata [dot] com |
| 58 | Sydney Kingsford Smith Airport | +61 2 9169 4485 | sydll [at] dnata [dot] com [dot] au |
| 59 | New Zealand | +64 800 441 289 | - |
| Baggage Service | |||
| 60 | Auckland International Airport | +64 9 394 8877 | akl8bag [at] cathaypacific [dot] com |
| 61 | Christchurch International Airport | +64 3 357 3889 | baggagetracing [at] planebiz [dot] co [dot] nz |
| Europe | |||
| 62 | Austria | +43 1 340 7840 | - |
| 63 | Belgium | +32 2 620 0211 | - |
| Baggage Service | |||
| 64 | +32 2 753 77 07 | baggagebrupax [at] skycap4u [dot] com | |
| 65 | +32 2 753 77 07, (For lost and found property) | founditemsbru [at] skycap4u [dot] com | |
| 66 | Cyprus | +30 21 1198 8813 | greece-cyprus-sales [at] cathaypacific [dot] com |
| 67 | Denmark | +45 3273 5209 | scandinavia-sales [at] cathaypacific [dot] com |
| 68 | Finland | +45 3273 5209 | scandinavia-sales [at] cathaypacific [dot] com |
| 69 | France | +33 1 57 32 95 34 | - |
| Baggage Service | |||
| 70 | +33 1 84 03 02 54 | cdgllt2 [at] sba60 [dot] fr | |
| 71 | Germany | +49 800 627 0990 | - |
| Baggage Service | |||
| 72 | Frankfurt International Airport | +49 172 156 7564 | frall [at] ahs-aero [dot] de |
| 73 | Munich International Airport | +49 89 975 92550 | mucll [at] ahs-aero [dot] de |
| 74 | Greece | +30 21 1198 8813 | greece-cyprus-sales [at] cathaypacific [dot] com |
| 75 | Ireland | +353 1 568 9539 | - |
| 76 | Italy | +39 0699749205 | - |
| Baggage Service | |||
| 77 | Leonardo Da Vinci International (Fiumicino) Airport | +39 06 8339 4444 | infobagfco [at] as-airport [dot] it |
| 78 | Milan Malpensa Airport | +39 (02) 5858 1285 | - |
| 79 | Luxembourg | +352 2 730 0057 | - |
| 80 | Netherlands | +31 (70) 770 9574 | - |
| Baggage Service | |||
| 81 | +31 20 3082268 | ams [dot] mybag [at] swissport [dot] com | |
| 82 | Norway | +45 3273 5209 | scandinavia-sales [at] cathaypacific [dot] com |
| 83 | Poland | +48 12 200 5042 | - |
| 84 | Spain | +34 800 000 163 | - |
| Baggage Service | |||
| 85 | Adolfo Suárez Madrid–Barajas Airport | +34 (913) 054 598 | mad8bag [at] cathaypacific [dot] com |
| 86 | Barcelona-El Prat Airport | +34 (93) 2930648 | bcnllxh [at] groundforce [dot] aero, bcnlostandfound [at] globalia [dot] com |
| 87 | Sweden | +45 3273 5209 | scandinavia-sales [at] cathaypacific [dot] com |
| 88 | Switzerland | +41 31 547 8080 | - |
| Baggage Service | |||
| 89 | +41 848 555 200 | zrh [dot] lostbag [at] swissport [dot] com | |
| 90 | United Kingdom | +44 20 7660 8992 | - |
| Baggage Service | |||
| 91 | London Heathrow Airport | +44 (020) 87450824 | lhr8bag [at] cathaypacific [dot] com |
| 92 | Manchester Airport | +44 (0) 330 094 8861 | admin1 [at] globalbaggage [dot] co [dot] uk |
| Middle East | |||
| 93 | Kuwait, Oman | +973 800 0 4563, (07:00 to 19:00 daily), Oman (08:00 - 20:00 daily) | customerservice-middleeast [at] cathaypacific [dot] com |
| 94 | Qatar | +974 44458458, (Sat-Thu 08:00 - 19:00) | tradeservices-middleeast [at] cathaypacific [dot] com |
| 95 | Saudi Arabia | +966 800 850 0544, Travel Agent Hotline: +966 800 850 0545 |
- |
| Baggage Service | |||
| 96 | +966 55 549 1483 | ruh [dot] lostandfound [at] swissport [dot] com | |
| 97 | United Arab Emirates | +971 800 032 0769, Travel Agencies: +971 800 032 0770 |
- |
| Baggage Service | |||
| 98 | - | +971 600 570 006 | dxb8bag [at] cathaypacific [dot] com |
Other Offices Contact Details
| Sr No. | Airport Name | Contact No. | Working Hours | |
|---|---|---|---|---|
| Bangladesh | ||||
| 1 | - | +880 2222285802 (Reservation Hotline) | - | Sunday to Thursday: 0900-1700 |
| 2 | - | Member Hotline: +800 2747 5500, (Worldwide toll-free, Green/ Silver/ Gold), +800 2747 3888, (Worldwide toll-free (Diamond)) |
- | 24 hours a day, 7 days a week |
| Baggage Service | ||||
| 3 | - | +880 1713043192 | dac8bag [at] cathaypacific [dot] com | - |
| Cambodia | ||||
| 4 | - | 1800 201 938, +852 2747 3347 (From overseas countries) |
- | Khmer: Mon-Fri 0800 - 1200 / 1300 - 1700, English: 24 hours a day, 7 days a week |
| Baggage Service | ||||
| 5 | - | + 855 92 666 036 (KTI baggage team/lost and found hotline) | kti8bag [at] cathaypacific [dot] com | - |
| Indonesia | ||||
| 6 | - | 001-803-006-50016, +852 2747 3342 (Overseas Passenger Number) |
- | English: 24 hours a day, 7 days a week, Bahasa Indonesia: Mon-Fri 08:00 - 17:00 |
| Baggage Service | ||||
| 7 | Juanda International Airport | +62 (31) 869-0821 | sub8bag [at] cathaypacific [dot] com | - |
| 8 | Ngurah Rai International Airport | +62 (361) 936-6964 | dps8bag [at] cathaypacific [dot] com | - |
| 9 | Soekarno-Hatta International Airport | +62-811 8720 895 | cxlostfound [at] ptjas [dot] co [dot] id | - |
| Japan | ||||
| 10 | - | +81 3 6636 3934 | - | English: 24 hours a day,
7 days a week Japanese: Mon-Fri 09:00 – 17:30 |
| Baggage Service | ||||
| 11 | Chubu Centrair International Airport | +81 (0)569 38 0784 | ngo8bag [at] cathaypacific [dot] com | - |
| 12 | Fukuoka Airport | +81 (0)92 477 0344 | fuk8bag [at] cathaypacific [dot] com | - |
| 13 | Haneda Airport | +81 (0)3 6428 0378 | hnd8bag [at] cathaypacific [dot] com | - |
| 14 | Kansai International Airport | +81 (0)724 56 5041 | kix8bag [at] cathaypacific [dot] com | - |
| 15 | Narita International Airport | +81 (0)476 32 7673 | nrt8bag [at] cathaypacific [dot] com | - |
| 16 | New Chitose Airport | +81 (0)123 45 2161 | cts8bag [at] cathaypacific [dot] com | - |
| Kazakhstan | ||||
| 17 | - | +7 777 747-7097, Travel Agency: +7 727 344-0043 |
sales-kz [at] apg-ga [dot] com | Monday-Sunday 10:00–19:00 |
| Malaysia | ||||
| 18 | - | +60 4604 2190 | - | - |
| Baggage Service | ||||
| 19 | Kuala Lumpur International Airport | +60 (3) 8776 5772 | baggageservices [at] pos [dot] com [dot] my | - |
| 20 | Penang International Airport | +604 6301020 | pen8bag [at] cathaypacific [dot] com | - |
| Maldives | ||||
| 21 | - | +960 3009449, Member Hotline: +800 2747 5500 (Worldwide toll-free (Green/ Silver/ Gold)), +800 2747 3888 (Worldwide toll-free (Diamond)) |
mlereservations [at] cathaypacific [dot] com | Sun - Thu: 08:00 - 17:00, Sat: 09:00 - 15:00 |
| Myanmar | ||||
| 22 | - | +852 2747 3333 | hda-rrt [at] cathaypacific [dot] com | - |
| Nepal | ||||
| 23 | - | Reservations hotline: +977 1-5970 341, Member Hotline: +800 2747 5500 (Worldwide toll-free (Green/ Silver/ Gold)), +800 2747 3888 (Worldwide toll-free (Diamond)) 24x7 |
gsa#ktmp [at] cathaypacific [dot] com | Mon-Fri 09:30 - 13:00 & 14:00 - 17:30, Sun 09:30 - 13:00 |
| Baggage Service | ||||
| 24 | - | +977-1-4113295 | ktm8bag [at] cathaypacific [dot] com | - |
| Pakistan | ||||
| 25 | - | +92 (21) 3521 8081 | gsa#khip [at] cathaypacific [dot] com | - |
| Philippines | ||||
| 26 | - | 1800 1320 0217 | - | - |
| Baggage Service | ||||
| 27 | Mactan-Cebu International Airport | +63 9850350130 | ceb8bag [at] cathaypacific [dot] com | - |
| 28 | Ninoy Aquino International Airport | +63 9188015694 | mnl8bag [at] cathaypacific [dot] com | - |
| Singapore | ||||
| 29 | +65 6991 0810 | - | - | |
| Baggage Service | ||||
| 30 | - | +65 6585 6455 | gtrsg-lostnfoundt4 [at] gtr [dot] com [dot] sg | - |
| South Korea | ||||
| 31 | +82 1644 8003 | - | English: 24 hours a day, 7 days a week Korean: Mon-Fri 09:00 - 17:30 |
|
| Baggage Service | ||||
| 32 | - | +82-32-744-6770 | icn8bag [at] cathaypacific [dot] com | - |
| Sri Lanka | ||||
| 33 | - | +94 72 0262 135, Member Hotline: 2-543-940 (Local toll-free (Green/ Silver/ Gold)), Local toll-free (Diamond): 2-475-601, Worldwide toll-free (Green/ Silver/ Gold): +800 2747 5500, Worldwide toll-free (Diamond): +800 2747 3888 |
- | English: 24 hours a day, 7 days a week |
| Baggage Service | ||||
| 34 | - | +94 0197333366 | cmb8bag [at] cathaypacific [dot] com | - |
| Thailand | ||||
| 35 | - | +66 2 566 0659 | - | English: 24 hours a day, 7 days a week |
| Baggage Service | ||||
| 36 | Phuket International Airport | +66 (0) 76-351 357 | hkt8bag [at] cathaypacific [dot] com | - |
| 37 | Suvarnabhumi International Airport | +66 (2) 134-5466 | bkk8bag [at] cathaypacific [dot] com | - |
| Vietnam | ||||
| 38 | - | +84 (28) 5678 4416 | - | - |
| Baggage Service | ||||
| 39 | Noi Bai International Airport | +84 (24) 3884 3417 | han8bag [at] cathaypacific [dot] com | - |
| 40 | Tan Son Nhat International Airport | +84 (28) 3547 0415 | sgn8bag [at] cathaypacific [dot] com | - |
Head Office
Cathay Pacific Airlines
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong
Comments
Special Help
Hello. I am writing to ask for some special help. We just learned that Hong Kong will quarantine all arrivals after 19 March and despite a lot of effort we have been unable to book an earlier flight into Hong Kong to avoid this quarantine. We have special circumstances that we hope you can help us with. We have 2 special needs children. One came with us to travel in India, and the other stayed in India because he cannot travel well. If we have to home quarantine for 14 days we will not be able to see our son for 14 days. In addition to his special needs he also has mental health problems that make him unstable. He requires a lot of physical and emotional attention. He lives in a dormitory to provide him with extra help. If quarantined we would be unable to see him.
Because of this we require an immediate return to Hong Kong before the quarantine goes into effect. Barring this we hope you will support special request arrangements from the government in lieu of the quarantine and it would be very helpful to have a letter from you showing that all available flights to Hong Kong prior to March 19 were completely full and that we could not have traveled back to Hong Kong with such short notice. If you need further details you may contact me at ewc [at] me [dot] com. Thank you.
My flight in January and current unrest in Hong Kong
Hello! I am flying to Chicago on January 22 from Mumbai to Chicago via Hong Kong. I am worried since there is unrest going on in Hong Kong for the past few months. If that continues can it affect the flight? If for some reason the flight is cancelled would I be given seat on other flight?
Baggage
Hi,
I have made a booking from New Delhi to Toronto for 31’st aug,19 . I am a student travelling alone and wanted to know is there any extra baggage allowed for students .If yes then how I a can claim that. Also I have a instrument with me (full size guitar ) . I have to put it in check in baggage or I can carry it with myself. Is there any extra charge for the same ?.
I need to claim GST
Hi Team,
I have booked a ticket for an employee, I would require to claim GST Charges. KindlY assist.
No surname/family name on my passport
Hi,
I want to book tickets with Cathy Pacific.
My given name is STUTI BALA. I don't have a surname/family name in my passport.please let me know what shall I fill in as my family name while booking online
Multicity ticket booking
We plan to visit China for a 5 day fair and wish to fly with Quantas and on return have a halt in HK for 3 or 4 nights for sightseeing purpose request you to kindly help in the booking
VISA details to be incorporated
I booked to and fro tickets for myself and my wife in Cathay Pacific from Bangalore to San Francisco with booking reference W4BKLP.
The journey consists of two onward flights and two return flights as under:
Flight No. KA0153 from Bangalore to Hong Kong, then flight No. CX0870 from Hong Kong to San Francisco
Flight No. CX0879 from San Francisco to Hong Kong, then flight No. KA0154 from Hong Kong to Bangalore
After booking the tickets, I entered the travel document details. I have Indian passport and US visa. I entered the passport details for all four flights. Coming to the matter of entering VISA details, for which all flights VISA details should be entered? Is it required for all four flights or only for the two onward journey flights or only for the flight from Hong Kong to San Francisco?
Will you kindly clarify.
Meal option required - Asian Veg
Hi,
I have made a booking in Cathay Pacific. Can you please advise me how to put my meal option in the system.
Thanks
What to mention in surname if dont have
Team,
My given name is mentioned as mahipal singh and no surname is present there.pleaee guide me on pirority that what to mention in surname coloumn while booking online.please reply on urgent basis.