BSNL Customer Care Numbers 1800 345 1500

Organization: 
Toll free Number(s): 
  • 1800 345 1500 (Landline - from other operator mobile or Landline)
  • 1800 180 1502 (WLL / CDMA)
  • 1800 180 1503 (GSM Postpaid / Prepaid)
  • 1800 345 1504 (Broadband Complaint Booking)
  • 1800 425 1957 (BSNL - For MPLS & Other Data Services)
  • 1800 425 7007 (Enterprise Services - MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
  • 1909 (DND from Landline / Mobile)
All India Number(s): 
  • 9482157007 (SMS Other Operators)

Details for Complaint Procedure and contact details of Complaining Officer of your circle are also given on the back side of your Telephone Bills.

BSNL Bill Back Side

Important Links

Services

Pay Bills

Recharge

Prepaid Mobile Self care

New users

Registered Users

App

My Account

Customer Care

LandLine

1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline

Broadband

1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

GSM Postpaid / Prepaid

1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline

WLL / CDMA

1502 from BSNL mobile or Landline
1800-180-1502 from other operator mobile or Landline

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll Free No-18004257007
SMS Short Code for BSNL-57007
SMS Other Operators- 9482157007
Email Id- ebenquiry [at] bsnl [dot] co [dot] in
Leased Line Call Centre: 1800-425-1957

Global Satellite Phone service

Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : satphone [dot] india [at] bsnl [dot] co [dot] in , dn_sahai [at] bsnl [dot] co [dot] in

Franchisee contact

Grievance Redressal

Tier : 1 Customer Care No. (Given Above)

Tier : 2 Appellate authority

State Phone Email Name of PG Appellate Authrity Address Fax
Andman and Nicobar 03192-233800 cgm_an [at] bsnl [dot] co [dot] in V. Jagadeesan, CGM O/o CGMT, A and N Circle, Port Blair 03192-233660
Andhra Pradesh 0866-2444777 isoropia [at] gmail [dot] com Shri L.S.ROPIA, PGM CFA 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Chuttugunta, Eluru Road,Vijaywada- 520004    
Assam 0361-2736394   gmadmin_assam [at] bsnl [dot] co [dot] in Kishor Kumar, GM(HR & Admn) O/o CGMT, Assam Telecom Circle, Guwahati-781001 0361-2736395
Bihar 0612-2239938  gmo_bihar [at] bsnl [dot] co [dot] in Shri M. S. Dhaker, GM(NWO-CFA) 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001  
Chhattisgarh 0771-2229300 pg_cgappeal [at] bsnl [dot] co [dot] in Kulranjan Kujur, GM(CFA) O/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh 0771-2228300
Chennai 044-26411300 pg_chennai [at] bsnl [dot] co [dot] in Shri. V. Senthil Vasan, PGM(O) O/o CGMT, Chennai Telecom Distt., Chennai   044-26426888
Gujarat 079-26481366 gmnwocfa [at] gmail [dot] com Shri D P Parihar, PGM (NWO-CFA) 7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 079-26481416
Himachal Pradesh 0177-2622949   app_auth_hp [at] bsnl [dot] co [dot] in Sh Rajinder Kumar O/o of CGMT, HP, Block No.11, SDA Complex, Kasumpti, Shimla, 171009 0177-2621133
Calcutta 033-22438000 gmsmctd [at] bsnl [dot] co [dot] in S N Banerjee, GM(S&M) O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001    
Haryana 0171-2602700 gm_cfa_har [at] bsnl [dot] co [dot] in Mahesh Chand Meena, GM(CFA) O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. - 133001 0171-2603155  
Jharkhand 0651-2208800   gmcfajkd [at] gmail [dot] com Smt. Geeta Banerjee, PGM(CFA) O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi - 835217 0651-2209900
Jammu & Kahmir 0191-2477222 gmcfajk [at] gmail [dot] com Shri Ravindra Kumar LL & BB, GM(CFA) O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu 0191-2477255
0191-2477789 gmnwpcmjk [at] gmail [dot] com M. K. Yadav [Mobile], GM(CM) 4th Floor, Trikuta Nagar Exchange Building, Jammu 0191-2477555
Kerala 0471-2306600 gmhrkerala [at] gmail [dot] com   Sri. Sathesh .R, GM(HR & Admn) O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 0471-2305922
Karnatka 080-25362244 gmop_ktk [at] bsnl [dot] co [dot] in Sri Janardhan Rao, PGM(NWO-CFA), Karnataka Area of Jurisdiction--Consumer fixed access(CFA) Karnataka Circle(Excluding Bangalore SSA), Room No.101, I Floor Office of CGMT, Karnataka Circle, No.1 Swami Vivekananda Road, Bangluru-560008 080-25301166
Karnatka 080-25555111 appellate_msktk [at] bsnl [dot] co [dot] in Shri C A Reddy, GM(NWO-CM), Karnataka Area of Jurisdiction --Consumer Mobility (CM), Karnataka Circle (excluding Bangalore SSA), Room No 326, 3rd Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle, No.1,Swami Vivekananda Road, Bangaluru-560008 080-25555112
Karnatka 080-22865300 gmhrabgtd [at] gmail [dot] com Shri Vinod Kumar Gupta GM(HR&Admin), Karnataka Area of Jurisdiction--Consumer Mobility and CFA(Only Bangalore jurisdiction) , 2nd floor, O/o PGM Bangalore telecom District,Telephone House,Rajbhavan Road , Bangalore- 560001 080-22861414
Maharashra 022-26612184   pgmd_mah [at] bsnl [dot] co [dot] in Sandeep Agarwal, PGM(CFA) 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai - 400054 022-26615815
Madhya pradesh 0755-2570700   gm_regulation [at] bsnl [dot] co [dot] in Neeraj Khare, PGM (NWO-CFA) O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal   0755-2572424
Norh east 1 0364-2222100 gmcmtso [dot] ne1 [at] gmail [dot] com Ms. D.Giri, PGM(HR) O/o CGMT, BSNL, CTO Building, N.E-1 Circle, Shillong - 1. 0364-2501563
North east 2 03862-234470   Shri BABU Ram, GM(S & M) O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur  
Odisha 0674-2535399 gmcfaor [at] gmail [dot] com Manoj Kumar Patel, GM(CFA) O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009   0674-2534545
Punjab 0172-2604747 pg_appellate_pb [at] bsnl [dot] co [dot] in Sandeep Khullar, PGM (CFA) O/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A, Chandigarh   0172-2664100
Rajasthan 0141-2365050   pg_appellate_raj [at] bsnl [dot] co [dot] in R P Sharma, PGM(NWO-CFA) O/o CGMT, Rajasthan Circle, Jaipur 0141-2377400
Tamil Nadu 044-28293914 gmo_tn [at] bsnl [dot] co [dot] in T.PONKODI , PGM(NWO-CFA) O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006   044-28293915
UP East 0522-2621200 gmnwocfa_upe [at] bsnl [dot] co [dot] in Neeraj Verma, PGM(OP) O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow 0522-2230300
UP West 0121-2600786 gmhrupw [at] bsnl [dot] co [dot] in Sh A K Srivastava, GM(HR) O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar  
Uttaranchal 0135-2714100 pg_ual [at] bsnl [dot] co [dot] in B. S. Rauthan, DGM(NWO-CFA) O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001   0135-2714300
West Bengal 033-22100068 gmhrwbtc [at] gmail [dot] com   Smt. Pranati Das, GM (OP & MIS) O/o CGM, West Bengal Telecom Circle, BSNL 033-22100069

Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :

S.No. Name of Public Grievance Officer / Designation Telephone no. Email Office Address
1 GM(CDN) 011-23717055 011-23312021 (FAX) ddgpg [at] bsnl [dot] co [dot] in Room No. 27, IR Hall, Eastern Court, Janpath , New Delhi-110001
2 AGM(PG)/DM(PG) 011-23766621   ddgpg [at] bsnl [dot] co [dot] in O/O GM (CDN),BSNL CO IR Hall Eastern Court, Janpath , New Delhi-110001

Cabinet Secretarate Directorate of Public Grievance

The Secretary
Directorate of Public Grievance,
2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001
Tel. No. : 011-2374 3139, 011-2374 1228, 011-2336 3733
Fax No. : 011-2334 5637
Email : secypg [at] nic [dot] in

Registered & Corporate Office

Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001

Social Sites

Facebook

Twitter


Comments

BSNL LANDLINE NOT WORKING

RESPECTED SIR ,
WITH DUE RESPECT I WOULD LIKE TO BRING TO YOUR NOTICE THAT,OUR TWO NO.OF LANDLINE IN NOT WORKING LAST ONE MONTH.WE HAVE GIVEN SO MANY COMPLAINT TO LOCAL BSNL OFFICE THEY ARE TAKING THE COMPLAINT AFTER THAT THEY NOT RESPONDING.

I personally request you to take this as complaint and take action about such useless people who are disgrading the bsnl services.

Reg/Utpal Aich
Mob.No-9864046559

Discontnuation of caller tune

Dear sir, 10/11/2011

I want to discontinue immediately BSNL tune service and BSNL CRBT

subscription. As I could not get information regarding same from local BSNL consumer care center please arrange to discontinue the above said services. Mobile no: 09421825459
Thanking you.
Jotsna Patel

complaint for no incomingon roaming

dear sir i have to complaint that when i m in roaming i have no incoming calls during roaming only sms are incoming

503Gprs complaint

Sir ,
Since last four year I am using the B S N L connection . Last two months we use the bsnl gprs 503 ( six months pack ) . Now me check my balance to show zero balance . In total 16 gb connection, even 1 gb not using . Every time we contact the customer care, we can here the busy tone . Then we will try 30 minutes , no responds the customer care . There after we contact the bsnl branch they told that me using the 49 ps plan. Early am using 1 ps per second plan, then me add 503 pack. There is come to this plan automatically cut my 503 pack . Every time I told the customercare they are not inform me to cut the 503 pack . So change the 49 ps above ten times to contact the customer care , but even one time no information from your customer care. If to low the call charge my 503 pack is cut . so kindly give me the 503 pack .

Regards
Lijo John ( 9447931323 )

request

Respected Sir
I am using BSNL no 919439757754, may I get a record of Calls and detailed SMS in my mail or by Post Whichever is possible for the month of 01 Sept 2011 to 12 oct 2011. Kindly help me.

Prepaid sim call detail

Kindly, know about how to get call detail in my mail by sending text msg through my bsnl noumber.

Please Disconnect My WLL No 01334-213304

To,
The Ganaral Manager
BSNL – Haridwar (Uttarakhand)

Sub.: Please Disconnect My WLL No 01334-213304

My instrumsents WLL is not working last 6 months from april to September 2011, I had complaints to S D O SIr, he has give rebates on my bills (because instruments of WLL was dead) so I give all formalities regarding rebates to Mr Nautiyal (Mr Barthwal he changed my instruments and opened my phone.) But after few days my phone officially disconnected by BSNL & no body give me any rebates. I asked Mr Chauhan accounts manager on today sir why not gives any rebates for us he told me I M sorry we don't have any received by you submitted rebates bills. Sir, I M specially told to Mr Nautiyal please submit our rebates bill to accounts managers they promise me you don't vary "APNE Sabhi Sign and formalities Karwa Diye hain AAPKA BILL THEEK KAR DIYA JAYEGA” I Called Mr. Nautiyals Mobile No 941200038 but he is not interested for picked my phone. (7830800601)

But I M Sorry to say I M not happy for this kind of service of your peoples. So please disconnect my phone against my securities deposited amount & send me balance bill then I will deposit after receiving balance bill.
Because you’re BSNL people given all like GOLIs. How can use your (WLL SEVA) telephone. I do not advise to any one “do not use BSNL”.

PLEASE DISCONNECT MY WLL TELEPHONE.

Thanks for your Rubbish and Pathetic services.

Chandi Prasad Sati
Telephone No. 01334-213304
C/o Staff Quarters
Hotel Classic Residency
Haridwar

what is timing of bsnl

what is timing of Bsnl customer care office, i m facing a problem, i have a recharge coupon and i m unable to recharge because of bad customer care facility????????????

DEDUCTING AMOUNT AND UNWANTED MESSAGE

I have BSNL En Anbadan SIM card 9489344780 which is deducting much amount and also sending unwanted messages without opting. Much amount has been deducting since long for without opting the facilities and sending unwanted messages to my mobile. I don't want this facilities and i want to use the mobile only for dialing and receiving the calls only. Please stop deducting the amount in future.

Need to know Validity plan

Hi All,

Am using BSNL GSM Prepaid,Number is 9489520917,Plan name is "EN NANBAN SUPER" Plan,First six month free validity got over,Now how much amount should i recharge for get validity,

Kindly revert to me Soon.

Regards,
Michael.J

activation of sim card which is failed

Dear Sir,

I am using BSNL Prepaid service from 2007 with No. +91-9421284657

this is lifetime card. but unfortunaly sim card registrationis failed because recharge time is passed

please sujjest now what can i do for re activate this no. again.

THANKS

Rahul

mobile prepaid plan

I am using BSNL Prepaid service with no.9497591830. this is liftime card. but unfortunately simcard registration failed because recharge time is passed.sometime, the message displayed the card is locked.

Internet not getting connected..

i really don't understand why call centre people dont pick the phone..and if the pick they will not solve the problem i m fed up of using BSNL my 3G WHICH I USE FOR INTERNET.. i charge every month but they stop the service from there end.. n if i ask them they ll tell change the setting.. i m going to stop using BSNL....

Getting charged for STD calls even though recharged with 501

Dear Madam/Sir,

My name is Swapna and Iam from Warangal.Iam using bsnl mobile and my mobile number is 8500310383(Nestham plan),
and every month iam recharging my mobile with Rs.501
for which iam getting free to all bsnl local and STD.Now my problem is iam getting charged for making calls to STD bsnl mobile.
I recharged my mobile with 501 on 25th of last month.
From 29th onwards iam getting charged. I made a call to customer care for many times but the executives are not responding well.
For two days they said that there is a problem in network
and now they are saying that the number to which iam getting charged is not a BSNL number,
the no is 09013894234(MTNL, My husband number).This is an Delhi number,There is no BSNL there, so MTNL taking the network
on behalf of BSNL.For the same number I am not charged for 4 months when I recharged with 501.
If that number is not BSNL then I have to charged for those 4 mnths,then how can those people say that
it is not an BSNL.My complaint tkt# is 'I01AP299421'.For your information the executives are just disconnected the call twice while speaking
and twice they said that we are connecting to our superior and they just disconnected the call.This is how you are providing the services.Plz understand my
position and do the needfull.I think you will take the necessary action.

Thanks & Regards,
Swapna.

DND registered still getting promotional messages

Respected Sir/Madam,
With due regards I wants to inform you that I Chander Mohan own a Bsnl prepaid mobile number +919456271879. I have registered the number for do not disturb service and on June 20 2011 I received my unique id for DND request 2006111250250. But sorry to inform you that till now I am getting promotional messages from Bsnl.
kindly resolve the issue
Chander mohan
+919456271879

09432516260

Hi,
Sir/mam My self Biplab Hait .I am a BSNL customer last 2 year I have a BSNL GSM mobile in case activate some services like Caller tune, Cricket SMS alert,without my concern in my no. 9432516260 And for that deducted my main balance, so I want to Deactivate all services on my bsnl mobile want to refund my amount. thank you,
kindly: Revert back
yours.
Biplab Hait
soumyarfi [at] gmail [dot] com

landline phone not working

we have complained many times with BSNL by phone and exchange but we haven't getting any response

Phone no. 01462-231770
Mobile No.9460609641
city Bijainagar (ajmer),Rajasthan

Regards
A.K.P

For Internate Service to mobile phone

My Mobile is IMOBILE 9700
Quad-band: GSM850 / GSM900/ DCS1800 / PCS1900 MHz
is not getting the service to BSNL SIM Mobile No.: 9422091075
i.e. for 3G, Wify ---Internate service.

SURYAKANT MAHADIK

Regarding SMS Details

Hi
Is it possible in BSNL to get the complete details of the sms transactions including the contents of the messages and the numbers between which they were sent?????

BSNL Landline disturb from 2 years

Dear Sir,

This is for your kind information that we have telephone number 01473 – 265038 in Barisadri Dist. Chittorgarh(RAJ). From last two years this number not works properly. It have heavy noise, no ring on incoming and no caller ID facility, when we do many complains in local BSNL office then he work on it and after two-three day same happen as past.

In barisadri 40% & above BSNL LL have disturbance but no one wants to find fault.

Sorry to say that Today’s where every person have mobile phone BSNL Landline not work in barisadri because some people not want to take any incentives so Kindly requested to you please take any action so people have BSNL connection with good services.

Phone Number – 01473 – 265038

Name – Subhash Chandra Kanthaliya

Place – Barisadri, Dist. Chittorgarh(RAJ)

Regards

Deepak Kanthaliya

Mob. 9460328176

poor service

RESPECTED SIR ,
WITH DUE RESPECT I WOULD LIKE TO BRING TO YOUR NOTICE THAT, MY MOBILE NUMBER 09445912937 (BSNL)
CHENNAI WAS RECHARGED WITH RUPEES 3OO BOOSTER TO MAKE FREE CALLS TO LOCAL BSNL NUMER . BUT I AM STILL
BEING CHARED FOR LOCAL BSNL CALLS . I DID THE RECHARGE ON 30 TH JUNE 2011 ,FROM NUMBER 09444691529 AT
6:55 PM REF NO. 841686454. I DID RECIVE THE CONFIRMATION SMS ABOUT THE RECHARGE .
SO I REQUEST U TO KINDLY LOOK IN MATTER , AND RESTORE THE SERVICE AS SOON
AS POSSIBLE.

THANKING YOU,
ANIMESH KUMAR MISHRA
09445912937/09176138128
MBBS
SHRI SATHYA SAI MEDICAL COLLEGE AND RESEARCH INSTITUTE
AMMAPETTAI, NELLIKUPPAM
KANCHEEPURAM-603108

Selfcare.sdc.bsnl.co.in not responding

Hi this is Shalini i live in RTPP(PRODDUTUR).I am using bb combo plan 600 so i want to check my broad band usage details but selfcare.sdc.bsnl.co.in is not at all responding please rectify this problem immediately.

complaint against call center persons

Respected sir
I had called Bsnl call center from my phone 9449598300 at 5.50pm and asked about the micro sim but that person who had told I will transfer the call to senior and put the music and no answer fro 10min(can be cross verified by call logs records)
I had again contacted at 6pm asked to lodge complaint against that person as the new person told me that he left to house by keeping my phone on hold
This person not ready to take complaint and give the complaint number to me.he told me that he will transfer to seniors
But I had waited 21min no reply
I personally request you to take this as complaint and take action about such useless people who are disgrading the bsnl services
Regards
Arun udupa
Dgm
Jsw steel ltd
Toranagallu
Bellary
Sent from BSNL with my BlackBerry® smartphone "LOVE WHAT YOU DO"

3g for my mobile.

I am praveen. I think to take a mobile connection with 3G facility. I new to chennai. So what need to provide and were to take and details of 3G. I have voter ID card with bangalore address only. No other address proof. Please Help me.

Deactivation Services on BSNL GSM prepaid

Hi,
Sir/mam My self DHARMENDRA SINGH I am a BSNL customer last 3 year I have 3 BSNL GSM mobile (9456958740,9456958735 and 7599340574) in case activate some services like Caller tune, Cricket SMS alert, so I want to Deactivate all services on my bsnl mobile thank you,
kindly: Revert back
yours
DHARMENDRA SINGH
9456958740
supportnw [at] gmail [dot] com

FOR ALL

If you want to know the services which are activated on a mobile and the deactivation codes for the services which are activated, then dial *456*00# from the mobile and press call button.

· Then you will receive activated service name with deactivation code.

· While deactivating, after dialing the deactivation code for example *456*12# for cricket. A confirmation will be asked, for which "1" should be given as reply and the call button should be pressed.

· You will be getting the message:

· "You request for BSNL express alerts - Cricket has been received. It will be deactivated shortly", confirming your deactivation.

· Note that the reply "1" should be given within 30 seconds.

· If no service is activated on your mobile and still you are dialling *456*00# then you will be getting message:

· "No service active Please dial *456*01# to subscribe BSNL Express Alerts Combo Pack Rs.50/month"

· Please inform this to all our subscribers to deactivate themselves as deactivation is free and they can try any number of times.

Post new comment

Comments written in incorrect English, improper grammar, using short forms, using Hindi words etc - those comments will be deleted.
The content of this field is kept private and will not be shown publicly.
  • Links to specified hosts will have a rel="nofollow" added to them.

  • Each email address will be obfuscated in a human readable fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.
  • Lines and paragraphs break automatically.

More information about formatting options