BSNL Prepaid Customer Care Numbers

Company Name: 
Toll free Number(s): 
  • 1800 345 1500 (Landline - from other operator mobile or Landline)
  • 1800 180 1502 (WLL / CDMA)
  • 1800 180 1503 (GSM Postpaid / Prepaid)
  • 1800 345 1504 (Broadband Complaint Booking)
  • 1800 425 1957 (BSNL - For MPLS & Other Data Services)
  • 1800 425 7007 (Enterprise Services - MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
  • 1909 (DND from Landline / Mobile)
  • 1500 (Landline/Broadband)
  • 1503 (Mobile)
All India Number(s): 
  • 94821 57007 (SMS Other Operators)

BSNL provide Prepaid services on both type of connections i.e. CDMA & GSM.

Following are the services provided by BSNL Mobile - prepaid: 

  • Mobile to mobile voice calls.
  • Mobile to land line voice calls.
  • Various supplementary services like:
  • CLIP (Calling Line Identification Presentation).
  • SMS (Short Messaging Service).
  • Call forwarding, call wait, Voice mail etc"

Frequently Asked Questions

How to know balance:

Dial 123 and follow the IVRS instructions.

For service related problem:

For all service related problems our 24-hour help line number is 1800-180-1503/ 1503.

Requires PUK Number:

The PUK No can be obtained from help line (9415024365) on giving mobile No. and SIM serial number.

Complaint Form

Check Prepaid Plans

Parent Article: 


Reactivate BSNL prepaid sim

I have recharged my BSNL prepaid sim on 23rd April 2023by 107rs plan
But after this recharge too even i do not only get any call sms but also i can not call to anyone.
Please resolve this problem and suggestreactive process

Recharge to validity

I have a recharge by Google pay rs.107/- on 19.03.2023. above amount bank a/c same date. But validity not updated . Please velidity expire on 20.03.2023.

Please network 4g tower

Please network 4g tower location pincode 711314 mollahat shaympur howrah

Recharge not successful

My bsnl number is xxxxxxx542 , I've recharged ₹75 on 24th oct. but not show it and service is grace period 2 . To contiue it what shall I do .plz inform the min.recharge amount or validity amount .

Poor internet speed

Bsnl is providing poor internet speed in ta:kheralu dsit: mahesana state:gujarat
Please your problems is solve.

Network issue

I purchased new sim before one month but IDK internet is not working properly even all data passed without use of me

Inspite of advance recharge, Outgoing barred

Ref : xxxx851200
* Advance recharge made (ninty nine) on 8th Jun
* Inspite of message confirming activation of recharge mentioning new expiry date , the Outgoing appears to be barred on & from 10th Jun
* No body care this inspite of my complaint at '1503'.
* Without my fault,my BSNL SIM is facing outgoing problem.

Poor internet speed, some time no signal

Bsnl is providing poor internet speed in Bathua Bazar, pin 841425.
Also some time no signal for calling.

Toll free no not working

dear sir,
toll free no not working

no signal from last few hrs

dear bsnl many times signal is not available for many hrs., so whats the use of mobile without operator signal..? i am calling to consumer care no one is receiving the call. so where to contact bsnl. i am thinking i had done big mistake by porting to bsnl very worst services.....

Please accept my request

Please accept my request restart of my incoming call on my mobile incoming call is closed from 25-09-21. So I requested to you accept my request sir.
Thanking you
My bsnl no.-94600*****

Signal,SMS not working

Worst service ,I made a mistake to port my official number from airtel to BSNL few months ago.No signal alltime even not receving any sms .Even I try to send PORT message which is not sending.Cusomer care is worthless like they are the boss no help from their side.Just get rid of BSNL just provide me port number.

Re service my number

Kindly requesting you to instruct how to re service my number or if you can clear from their please do the necessary things because my main balance have enough money. Your quick response will be highly appreciated.

Thanking you
Mohamed Ismail

My service is expaired

How to re service my num

Airtel to BSNL port

Airtel postpaid SIM port bsnl

Converting Three G to FourG mobile service

For converting my BSNL sim card 3G to 4G, I went to office of Telecom today at Aurangabad (Maharashtra). The concerned clerk asked me to fill the form and asked the xerox copy of Adhar card. For xerox, I would have been to go outside of the office and to search the xerox centre. I asked the clerk, that I have Adhar card and other identity proofs with me, you can check it. But he refused and insisted for xerox copy. In this digital era Govt intends to go for paperless work and BSNL is asking papers for converting sim 3G to 4G. In fact I wanted to charge BSNL for annual plan and intend to skip Jio plan this time. Unfortunately, the process of BSNL is not consumer friendly and disgusting. Anyway, I dropped my idea of BSNL annual plan, though I am a customer of BSNL since 17 years. Kindly change the attitude and typical red ribbon process of BSNL, otherwise day will not be far that BSNL will have to be handed over to Private service provider. Govt loses image due to such small things. No doubt I will continue my BSNL number future too but with minimum balance only. Please for God sake save BSNL. Improve your process, which must be user friendly. You can learn from Jio or Airtel.

BSNL mobile network problem

Sir mere sim me network problem aa rha hai plz help me

Sms not working

Sms incoming outgoing not working

SMS not working

I have changed my old sim to 4G sim and also changed my phone. But SMS is not working in the new phone and using the new sim.

Request for bsnl sms costumer

My bsnl sms not working they are bsnl costumes please

Kn in

Restart of incoming call of my Number

Please accept my request restart of my incoming call on my mobile incoming call is closed from 29 Jun 20. So I requested to you accept my request sir.
Thanking you

Incoming call is not comong

I want to update my SIM . Please tell me how much amount to be recharged .