Home › Brihmanmumbai Electric Supply Undertaking Contact No.

Brihmanmumbai Electric Supply Undertaking Contact No.

Updated on Wednesday, 7 December 2022 - 4:20pm
Toll free Number(s): 
  • 1912 (Complaint)
Website: 
Official Website

Important Contacts

S
No		 Zone Related Work Contact1 Contact2 Contact3
1 South Mumbai  Electric Supply Off Supply /
Breakdown of Electric Supply / Fault		 022-22085888 022-22082875  
2 North Mumbai Electric Supply Off Supply /
Breakdown of Electric Supply / Fault		 022-24145888 022-24114891  
3 South Mumbai  Online/ ECS Payment of Electricity bill/complaints/suggestions
022-22799559    
4 North Mumbai Online/ ECS Payment of Electricity bill/complaints/suggestions 022-22799559    
5 South Mumbai Street Light (Lamps) 022-23771839 (Mon-Sat 9am to 5 pm) 022-22066611 (All days after 5pm to 9am)
 022-22066661 (All days after 5pm to 9am) (Phatakwadi Fault Control)
6 North Mumbai Street Light (Lamps) 022-24101517 (Mon-Sat 8am to 10pm)
 022-24194534 (Mon-Sat 8am to 10pm) 022-24146611 (All Days 10pm to 8pm),
022-24146683 (All Days 10pm to 8pm)
( Dadar Fault Control)

Email

  • electric [at] bestundertaking [dot] com (Query)

Important Links

App Install

Contact Details

Off supply complaint Contacts

Ward Name of Fuse
Control and Area		 Fuse Control
Numbers
Whatsapp &
Miss Call
Numbers
A Colaba - Backbay,
Nariman Point,
Hutatma Chowk, Fort		 022-22184242/
022-22156749/
022-22184244/
022-22184246/
022-22184247/
022-22156748/
022-22184248/
7304456083/
 8828871643/
8828871649
B Masjid -Masjid Bunder,
Mazgaon

022-23474242/
022-23454297/
022-23474009/
022-23474010/
022-23474011/
7304456089/

 8828871650
C Pathakwadi - Girgaon,
Kalbadevi, Bhendi bazar		 022-2284242/
022-2284243/
022-22066351/
022-22060552/
022-22060544/
022-22010578/
7304456084/
 8828879653/
8828847565
D Tardeo -Mumbai Central,
Nagpada, J.J. Hospital,
Opera House,
Nepean Sea Road, Breach
Candy Hospital, Mahalaxmi,
Haji Ali, Tardeo		 022-23094242/
022-23018169/
7304456090		 8828847566/
8828871647
E Suparibaug -Acharya
Donde Marg (S),
Elphinstone (E),
Shirodkar Mandai
Footpath, Sewree Stn.(E),
Borgess Road, Mazgaon,
Mumbai Central (E), Lalbaug,
Kala Chowky, Byculla		 022-24114242/
022-24161217/
022-24117734/
022-24117736/
022-24117732/
022-24123817		 8828871641
FS Suparibaug -Acharya
Donde Marg (S),
Elphinstone (E),
Shirodkar Mandai
Footpath, Sewree Stn.(E),
Borgess Road, Mazgaon,
Mumbai Central (E), Lalbaug,
Kala Chowky, Byculla		 022-24114242/
022-24161217/
022-24117734/
022-24117736/
022-24117732/
022-24123817		 8828871641
FN Dadar -Parel, Sewree,
Acharya Donde Marg (N),
Matunga (E), Wadala,
Antop Hill,
Sion, Chunabhatti		 022-24124242/
022-24124993/
022-24124673/
7304456091/
7208992908
7208992912/
 8828847563/
8828871648
GS Worli -Prabhadevi, Tardeo,
N.M. Joshi Marg, Worli,
Shivaji Park (E), Haji Ali,
Lower Parel (W)		 022-24954242/
022-24953363/
7304456092
 8828847567/
GN Mahim -Sitladevi Temple,
Dharavi, S.V.S. Marg,
Matunga(W),
Mahim, Kohinoor Mill
Tilak Bridge,
(Left Side)		 022-24444242/
022-24314242/
022-24314240/
7304456094/
 8828871644/
8828871657
GN Dharavi -Dharavi,
Kataria Bridge		 8657448060/
8657448061/
 8828871659/
8828871660

BEST Customer Care Ward Office Contacts

Ward Name Helpdesk Numbers
A Mr. DHANANJAY N. PAWAR
Divisional Engineer
Customer Care (A) Ward
deccaward [at] bestundertaking [dot] com		 022-22799513/
022-22799548/
8657906861
B Mr. AJAY R. TALEGAOKAR
Divisional Engineer
Customer Care (B) Ward
deccbward [at] bestundertaking [dot] com		 022-22049721/
022-22799589/
08657906862
C Mr. MANGESH A. KHAROTE
Divisional Engineer
Customer Care (C) Ward
deccward [at] bestundertaking [dot] com		 022-22071718/
022-22080558/
022-22080517/
8657906864
D Mr. SATISH N. INCHNALKAR
Divisional Engineer
Customer Care (D) Ward
deccdward [at] bestundertaking [dot] com		 022-23026718/
022-23026715/
8657906865
E Mr. UDAY J. KAREKAR
Divisional Engineer
Customer Care (E) Ward
decceward [at] bestundertaking [dot] com		 7304456201/
8657906866
FS Mr. SANJEEV S. MAIRH
Divisional Engineer
Customer Care (FS) Ward
deccfsward [at] bestundertaking [dot] com		 022-24190726/
022-24190715/
8657906867
FN Mr. RAJANISH U. KASAR
Divisional Engineer
Customer Care (FN) Ward
deccfnward [at] bestundertaking [dot] com		 022-24190646/
022-24190689/
8657906869
GS Mr. PRASHANT W. SAWANT
Divisional Engineer
Customer Care (GS) Ward
deccgsward [at] bestundertaking [dot] com		 022-24194551/
022-24190720/
8657906870
GN Mr. SUNIL S. GAWADE
Divisional Engineer
Customer Care (GN) Ward
deccgnward [at] bestundertaking [dot] com		 022-24194515/
022-24194518/
8657906871

List of Fuse Control contacts

Nature of Complaint Ward Authority to be Contacted
Fuse Control Telephone Number
Supply related
complaints

a) No supply complaint
(Fuse blown, LT off supply)

 

 

 

 

 

b) Burnt meter, shock, fire,
building collapse,
water falling on
service position,
voltage fluctuation etc.

 A Colaba 022- 22156748/
022- 22156749/
022- 22184242
B Masjid 022- 23474242/
022- 23454297
C Pathakwadi 022- 22084242/
022- 22066351/
022- 22084243
D Tardeo 022- 23094242/
022- 23099686/
022- 23018169
E Supari
Baug		 022- 24114242/
022- 24161217/
022- 24117734
F/S Supari
Baug		 022- 24114242/
022- 24161217/
022- 24117734
F/N Dadar 022- 24124242/
022- 24123162/
022- 24124993
G/S Worli 022- 24954242/
022- 24953363
G/N Mahim 022- 24444242/
022- 24161634/
022- 24314242

List of fault control contacts

Nature of
Complaint		 Ward Authority to
be Contacted		 Address
Fault
Control		 Telephone
Number
Supply related
complaints
a) Supply is not
available
to the service,
partial area
off Supply		 A, B, C, D Pathakwadi 022- 22066661/
022- 22066611/
022- 22087234		 Gr. Flr., Vidyut Bldg.,
Pathakwadi,
Nr. G.T. Hospital,
Mumbai - 02
E, F/S, F Dadar 022- 24146683/
022- 24146987/
022- 24146611		 Gr. Flr.,
Transportation Engg.
Bldg., Tilak Rd.,
Dadar - 14
G/S Worli 022- 24117753/
022- 24117754/
022- 24186611		 Gate no. 5, 2nd floor,
Beside supervisory
control, Dadar
G/N Mahim 022- 24326611/
022- 24326612/
022- 24326613		 Mahim Receiving,
Gokhale Road North,
Dadar, Nr.
Pole no. GRN-74

Important Contact Numbers On Electricity Bills

Ward Billing
Complaints		 Electricity Thefts/
Unauthorised Use
Of Electric Supply		 For Off Supply/ Fuse
Control Tel. No/
W.A. No.		 Fault Control

Complaint
Officer
A 022-22851718 022-22814996 022-22184242 022-22164242 022-22049722
B 022-22799543 022-22814996 022-23474242 022-22066611 022-22799598
C 022-22071718 022-22814996 022-22084242 022-22066611 022-22030846
D 022-23026757/
022-23026758/
022-23026713		 022-22814996 022-23094242/
022-23026831		 022-22066611 022-23092365/
022- 23026761
E 022-23071951 022-24194578 022-24117734 022-24166611 022-23002569
F/N 022-24148662
Ext 676		 022-24194578 022-24124242 022-24166611 022-24190646
F/S 022-24111819/
022-24127599		 022-24194578 022-24114242 022-24146611 022-24116334/
022- 24127599
Ext 764
G/N 022-24194515 022-24194578 022-24444242 022-24166611 022-24194530
G/S 022-24146262
Extn:551		 022-24194578 022-24954242 022-24906611 022-24157277/
022-24190728

Complaint Officers contact details of BEST

Sr.
No.		 Division Names & Tel.
No. of Officers		 Email Id Address
1. Customer Care
'A' Ward		 S.N. Bhandare,
AAO CCA
022-22799513		 igrcccaward [at] bestundertaking [dot] com 1st floor, Electric House,
S,B, Marg, Colaba,
Mumbai – 400 001
2. Customer Care
'B' Ward		 D.S. Bodke,
AAM,
022-22799598		 igrcccbward [at] bestundertaking [dot] com Grd. Floor, BEST Bhavan,
BEST Marg, Colaba,
Mumbai – 400001
3. Customer Care
'C' Ward		 D.S. Dorge,
Ag. AAM
022-22030846		 igrccccward [at] bestundertaking [dot] com Vidyut Bldg., 3rd floor,
Pathakwadi Lane,
Opp. G.T. Hospital,
Mumbai – 400002
4. Customer Care
'D' Ward		 B.A. Zodage,
AAM
022-23026761		 igrcccdward [at] bestundertaking [dot] com 2nd floor, New Administrative
Bldg.,Complex,
Near Navjeevan Soc.,
Tardeo, R.S. Nimkar Marg,
Mumbai-400008
5. Customer Care
'E' Ward		 Smt P.V. Sutar,
AAM
022-24160337
Ext. 745		 igrccceward [at] bestundertaking [dot] com 2nd floor, Printing Press Bldg.,
Moreland Rd.,
Mumbai Central,
Mumbai-400008
6. Customer Care
'F/S' Ward		 R.G. Baile,
AAO
022-24190715		 igrcccfsward [at] bestundertaking [dot] com New Anciliary Bldg.,
3rd floor, BEST, Wadala Depot,
Wadala, Mumbai- 4000031
7. Customer Care
'G/S' Ward		 N.L. Watti,
AAM
022-24190728		 igrcccgsward [at] bestundertaking [dot] com New Anciliary Bldg.,
4th floor, BEST, Wadala Depot,
Wadala, Mumbai- 4000031
8. Customer Care
'F/N' Ward		 A.J. Karbhari
AAM
022-24190646		 igrcccfnward [at] bestundertaking [dot] com New Anciliary Bldg., 6th floor,
BEST, Wadala Depot, Wadala,
Mumbai- 4000031
9. Customer Care
'G/N' Ward		 S.B.Yadav,
AAM
022-24194591/
022-24194592		 igrcccgnward [at] bestundertaking [dot] com Transportation Engg. Bldg.,
1st floor, Tilak Rd., Dadar,
Mumbai-400014
10. Customer Care
HVC		 V.G.Kadam
AAO
022-23026691/
022-23026695		 igrcea [at] bestundertaking [dot] com 4th floor, R.S. Nimkar Marg,
Tardeo Bus Station Sankul,
Mumbai-400008

List of System Control to be contacted

Nature of
Complaint		 Ward Authority to
be Contacted		 Address
Centralized
control		 Telephone
Number
Supply related
complaints
Area off supply /
HV consumer off supply		 A, B, C, D System
Control
(South Zone)		 022-22085888/
022-22082875/
022-22067893		 2nd Flr., Vidyut Bldg.,
Pathakwadi,
Nr. G.T. Hospital,
Mumbai - 02
E , F/S Zonal Control
Centre
(North Zone)		 022-24975888/
022-24962155/
022-24962133		 Ambika Mill Compound,
Rakhangi Chowk,
Tulsi Pipe Rd.,
Above DBA RSS
F/N, G/S, G/N Supervisory Control
(North East /
North West Zone)		 022-24145888/
022-24144897/
022-24131385		 2nd Flr., Gate no. 5,
Transportation Engg. Bldg.,
Tilak Rd., Dadar - 14

IGRC of BEST Contacts

Nature of
complaint		 WardConcerned
Authority		 Address Tel. No Emails

a) High consumption,
stopped meter,
change of name / address,
refund of security deposit,
complaint of billing under
cycle 19 etc.

b) New connections,
Additional load,
Shifting of service cable / meter,
reconnection / disconnection
of supply,
temporary supply etc.

A Asst. Adm.
Manager
CC(A)		 I.G.R. Cell,
Customer Care
(AWard),
BEST Undertaking,
1st Floor,
Electric House,
Colaba,
Mumbai - 400 001. 		022-22799548 igrcccaward [at] bestundertaking [dot] com
B Asst. Adm.
Manager
CC(B)		 I.G.R. Cell,
Customer Care
(BWard),
BEST Undertaking,
Grd. Floor,
BEST Bhavan,
Colaba,
Mumbai-400 001. 		022-22799598 igrcccbward [at] bestundertaking [dot] com
C Asst. Adm.
Manager
CC(C) 		I.G.R. Cell,
Customer Care
(CWard),
BEST Undertaking,
3rd floor Vidyut Bldg.,
Pathakwadi,
Mumbai-400 002.		 022-22030840 igrccccward [at] bestundertaking [dot] com
D Asst. Adm.
Manager
CC(D) 		I.G.R. Cell,
Customer Care
(DWard),
BEST Undertaking,
2nd and 3rd Floor,
New Ancillary Bldg.,
Tardeo Bus Stn.,
R.S.Nimkar Marg,
Tardeo,
Mumbai-400 008.		 022-23092365 igrccdward [at] bestundertaking [dot] com
E Asst. Adm.
Manager
CC(E) 		I.G.R. Cell,
BEST Undertaking,
Printing Press Bldg.,
2nd Floor,
Morland Rd.,
Mumbai
Central Depot,
Mumbai 400 008.		 8698946103/
022-24121718 		igrccceward [at] bestundertaking [dot] com
F/N Asst. Adm.
Manager
CC(F/N)		 I.G.R. Cell,
BEST Undertaking,
6th floor,
New Anicilliary Bldg.,
Wadala Bus Depot,
Opp.
Ambedkar College,
Wadala,
Mumbai 400 031.		 022-241190754 igrcccfnward [at] bestundertaking [dot] com
F/S Asst. Adm.
Manager
CC(F/S) 		I.G.R. Cell,
BEST Undertaking,
3rd Floor,
New Ancilliary Bldg.,
Wadala Depot,
Mumbai 400 031.		 022-24190715/
022-24127599
ext.764		 igrcccfsward [at] bestundertaking [dot] com
G/S Asst. Adm.
Manager
CC(G/S) 		I.G.R. Cell,
BEST Undertaking,
4th Floor,
New Ancilliary Bldg.,
Wadala Depot,
Mumbai 400 031.		 022-24157277/
022-24146262
Ext.517		 igrcccgsward [at] bestundertaking [dot] com
G/N Asst. Adm.
Manager
CC(G/N) 		I.G.R. Cell,
BEST Undertaking,
2nd Floor,
Transporation
Engineering Bldg.,
Gate no. 3,
Tilak Road, Dadar,
Mumbai 400 014.		 022-24151718 igrcccgnward [at] bestundertaking [dot] com

Information about IGRC of BEST

Sr.
No		 Name of
the Customer
Care Ward		 Designation of
concerned
person		 Address Phone No Emails
1 A Ward Asst. Adm.
Manager
CC(A) 		I.G.R. Cell, Customer Care
(AWard), BEST Undertaking,
1st Floor, Electric House,
Colaba, Mumbai - 400 001
 022-22799548 igrcccaward [at] bestundertaking [dot] com
2 B Ward Asst. Adm.
Manager
CC(B) 		I.G.R. Cell, Customer Care
(BWard), BEST Undertaking,
Grd. Floor, BEST Bhavan,
Colaba, Mumbai-400 001.		 022-22799598 igrcccbward [at] bestundertaking [dot] com
3 C Ward Asst. Adm.
Manager
CC(C)		 I.G.R. Cell, Customer Care
(CWard), BEST Undertaking,
3rd floor Vidyut Bldg.,
Pathakwadi, Mumbai-400 002		 022-22030840 igrccccward [at] bestundertaking [dot] com
4 D Ward Asst. Adm.
Manager
CC(D) 		I.G.R. Cell, Customer Care
(DWard), BEST Undertaking,
2nd and 3rd Floor,
New Ancillary Bldg.,
Tardeo Bus Stn.,
R.S.Nimkar Marg,
Tardeo, Mumbai-400 008.		 022-23092365 igrccdward [at] bestundertaking [dot] com
5 D Ward Asst. Adm.
Manager
(HVC)		 I.G.R. Cell, High Value Consumer
Dept., BEST Undertaking,
4th Floor, Tardeo Bus Station,
R.S.Nimkar Marg,
Mumbai400 008		 022-23026696 igrcea [at] bestundertaking [dot] com
6 E Ward Asst. Adm.
Manager
CC(E)		 I.G.R. Cell, BEST Undertaking,
Printing Press Bldg.,
2nd Floor, Morland Rd.,
Mumbai Central Depot,
Mumbai 400 008		 022-23002569 igrccceward [at] bestundertaking [dot] com
7 F/N Ward Asst. Adm.
Manager
CC(F/N) 		I.G.R. Cell, BEST Undertaking,
6th floor, New Anicilliary Bldg.,
Wadala Bus Depot,
Opp. Ambedkar College,
Wadala, Mumbai 400 031.		 022-241190754 igrcccfnward [at] bestundertaking [dot] com
8 F/S Ward Asst. Adm.
Manager
CC(F/S)		 I.G.R. Cell, BEST Undertaking,
3rd Floor, New Ancilliary Bldg.,
Wadala Depot, Mumbai 400 031. 		022-24190715 igrcccfsward [at] bestundertaking [dot] com
9 G/S Ward Asst. Adm.
Manager
CC(G/S)		 I.G.R. Cell, BEST Undertaking,
4th Floor, New Ancilliary Bldg.,
Wadala Depot, Mumbai 400 031. 		022-24190728/
022-24157277		 igrcccgsward [at] bestundertaking [dot] com
10 G/N Ward Asst. Adm.
Manager
CC(G/N) 		I.G.R. Cell, BEST Undertaking,
2nd Floor, Transporation
Engineering Bldg., Gate no. 3,
Tilak Road, Dadar,
Mumbai 400 014		 022-24151718 igrcccgnward [at] bestundertaking [dot] com

Contact detail for Off Supply Message

In case of breakdowns, the Undertaking has provided 3 levels of electricity supply restoration Centers.

Level 1:

In case individual consumers are affected, the consumer has to contact respective Fuse Control

North Zone South Zone
1

Dadar Fuse Control
Parel, Sewree,
Acharya Donge Marg (N),
Matunga (E),
Wadala, Antop Hill, Sion,
Chunabhatti.
022- 24124242/
022- 24124993/
022-24124673

 5

Pathakwadi Fuse
Control
Girgaon, Kalbadevi,
Bhendi Bazar.
022-22084242/
022-22066351
2 Mahim Fuse Control
Sitladevi Temple,
Dharavi, S. V. S. Marg,
Matunga (W),
Mahim,
Kohinoor Mill Tilak Bridge,
(Left Side.)
022-24444242,
022-22446134,
Tata-022-22920533		 6 Tardeo Fuse Control
Mumbai Central, Nagpada,
J.J. Hospital,
Opera House, Nepean sea Rd,
Breach Candy Hospital,
Mahalaxmi,
Haji Ali,
Tardeo Pandey Compound.
022- 23094242/
022-23018169/
022- 23099686
3

Worli Fuse Control
Prabhadevi,
Tardeo, N.M. Joshi Marg, Worli,
Shivaji Park (E), Haji Alli,
Lower Parel (W)
022-24954242,
022- 24953363

 7 Colaba Fuse Control
Backbay, Nariman Point.,
Hutatma Chowk, Fort.
022- 22184242/
022- 22182709/
022- 22162648
4 Suparibaug Fuse Control
Acharya Donde Marg (S),
Elphinstone (E),
Shirodkar Mandai Footpath,
Sewree Stn.(E),
Borgess Road, Mazgoan,
Mumbai Central (E),
Lalbaug, Kala Chowky,
Byculla.
022-24114242		 8 Masjid Fuse Control
Masjid Bunder, Mazgaon.
022-23474242/
022-23454297

Level 2:

If the entire building or part of the building is affected,
Consumer has to contact fault Control Centre .

North Zone South Zone
1 Dadar
022-24146611,
022-24128683,
022-24146683,
022-24146987		 4 Pathakwadi 022-22066611,
022-22066661,
022-22080558
Ext. 748,
022-22087234
2 Mahim
022-24326611,
022-24326612,
022-24326613,		  
3 Worli
022-24907007/
022-24904313/
022-24906611
4 Dharavi
8657448059/
8097585485

Level 3:

 faults affecting larger areas, Consumer has to contact System Controls.

System Control Centers (24 Hrs.)

North Zone South Zone Central North
Zone
1 Dadar
022-24145888/
022-24186200		 2 Pathakwadi
022-22085888/
022-22067893/
022-22082875/
022-22036590		 3 Worli
022-24962122/
022-24962133/
022-24962155/
022-65270226

Street Lighting Complaints Contact Numbers

Location Contact Details Email
North 022-24101517 / 022-24194534 (Mon to Sat 8am-10 pm)
022-24146611/ 022-24146683 (All Days 10pm-8pm,Dadar Fault Control)
 deslm [at] bestundertaking [dot] com
electric [at] bestundertaking [dot] com
South 022-22066611 (All days after 5pm to 9am)
022-22066661 (All days, 5pm- 9am, Phatakwadi Fault Control)
WhatsApp No. : 7208836089		  

Individual Lamp Off Contacts

Zone Contact Details
North Zone
(MCGM F/S,F/N,
G/S
& G/N WARD)		 Dadar
Gate No 1:
022-24101517/
022-24194534
South Zone
(MCGM A,B,C,D
& E WARD)		 Bijlee Bhavan
(Kussara )
7208836089/
8097584815

Grievance Redressal

  • In case of complaints about theft of electric supply / tampering of meter and complaints
    Consumer can register their complaints on www.bestundertaking.net or on miBEST app
  • In case consumer is not satisfied with the redressal of grievances consumer can escalate
    to Consumer Grievance Redressal Forum and thereafter to Electricity
    Ombudsman contacts details
  • Consumer Grievance Redressal Forum Regulatory Cell, Ground Floor,
    Multistoried Bldg., Electric House,
    BEST Marg, Colaba, Mumbai – 400 001.
    Tel. No. : 022-22799528
    E-mail : decgrf [at] bestundertaking [dot] com
  • Office of the Electricity Ombudsman (Mumbai) 606,
    6th floor, Keshva, Bandra-Kurla Complex (BKC),
    Bandra (East), Mumbai – 400 051
    Tel. No. 022- 49691092
    E-mail : electricityombudsmanmumbai [at] gmail [dot] com

Consumer Grievance Redressal Forum 

Public Relations Department

  • Address : 2ndfloor, Electric House,
    BEST Marg, Colaba, Mumbai 400 001
    E-mail -:probestundertaking [at] gmail [dot] com
    For any information pertaining to BEST Undertaking :
  • Shri M.S.Varade
    Public Relations Officer
    Tel.No.- 022-22799395
  • Shri S.N.Gaikwas
    Dy.Public Relations Officer
    Tel.No.- 022-227993956

Office Address

1st Floor, BEST Bhavan,
BEST Marg Colaba, Mumbai 400 001
Tel. No.: 022-22856262 ( Operator )
Fax No.: 022-22851244

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