Bharat Financial Inclusion (BFIL) Contact No. 1800 300 10000

Email

• info [at] bfil [dot] co [dot] in (For General Query)

For Complaint

Level 1:

• For any query/complaint you can contact at the details given below:
  Contact No.: 18005726000, 180059910000, 180030010000 (Mon-Fri, 7:30am-9pm, 1^st, 3^rd & 5^th Sat, 7:30am-3:30pm)
  Email: bccustomerservice [at] indusind [dot] com
  Address: IndusInd Bank Ltd.
  Raheja Commerzone, 10^th & 11^th Floor,
  Plot No. 16/A/1 & 2, Knowledge City,
  Raidurg, KV Rangareddy, Telangana - 500 081, India
  

Level 2:

• If your query is not resolved or you don't receive any response within 7 days then you can escalate the issue to the Grievance Redressal Officer at:
  Email : gro [at] indusind [dot] com
  Address: GRO - IndusInd Bank,
  Raheja Commerzone, 10^th & 11^th Floor,
  Plot No. 16/A/1 & 2, Knowledge City, Raidurg,
  KV Rangareddy, Telangana - 500 081, India

Level 3:

• If your query is still not resolved within 7 days or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the The Nodal Officer at:
  Designation: Executive Vice President & Principal Nodal Officer
  Contact No.: 022-61553705
  Email: nodal [dot] officer [at] indusind [dot] com
  Address: IndusInd Bank Ltd.
  OPUS Center, 47, Central Road,
  Opposite Tunga Paradise Hotel MIDC
  Andheri (East), Mumbai 400093
  

Level 4:

• If your query isn't resolved within 30 days or you're not satisfied with the resolution given above, then you can call at 14448 or lodge your complaint online through RBI Complaint Management System (CMS) Portal .

Office Addresses

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