Belstar Microfinance Customer Care No. 1800 102 7049

Email

• info [at] belstar [dot] in (For General Query)

Important Link

• Contact Form

For Complaint

Level 1:

• For any query/complaint the customer can drop his/her complaint in the suggestion and Complaint Box available in the Branch from where the loan has been taken and email a copy of the complaint at pno [at] belstar [dot] in .
• You will receive a response/resolution within 5 working days.

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue by calling at 18001027049 (10am-5pm on working days)
• You will receive a response/resolution within 5 working days.

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer (PNO) by contacting at the details given below:
  Contact No.: 044-43414510
  Email: pno [at] belstar [dot] in
  Address: Belstar Microfinance Limited,
  Corporate Office, No:4/14, Soundrapandian Street,
  Ashok Nagar, Chennai - 600 083.
• You will receive a response/resolution within 15 working days from the date of receipt of the complaint by the PNO if it involves only BML or within 30 days if the complaint involves an external agency like a Credit Information Company or an Insurance Company.

Level 4:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 3 then you can escalate the issue by calling Microfinance Institutions Network (MFIN) at 18001021080.

Level 5:

• If your query is not resolved or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 14448 (9:30am-5:15pm)
  Address: Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India,
  4^th Floor, Sector 17, Chandigarh - 160017
• You can also lodge complaint online through Complaint Management System (CMS) Portal .

Registered/Corporate Office