Email

• info [at] belstar [dot] in (For General Query)

Important Link

• Contact Form

Grievance Redressal Procedure

Level 1 :

• If you have any query/complaint, then you can contact to the Branch Manager(BM) or Regional Manager (RM) by calling at this Toll-Free No.: 18001027049 or you can also email at pno [at] belstar [dot] in / bml [at] belstar [dot] in
• Your complaint will be heard with in the 5 working days from the date of receipt of the complaint.

Level 2 :

• If your complaint is not resolved within 10 working days , then you can contact to the Principal Nodal Officer (PNO).
  Email: pno [at] belstar [dot] in , bml [at] belstar [dot] in
  Address: Belstar Microfinance Limited Corporate Office,
  No:4/14, Soundrapandian Street Ashok Nagar, Chennai - 600083.
• Your complaint will be heard within 15 working days from the date of receipt of the complaint.

Level 3 :

• If you are still not satisfied by the response received from PNO or if you does not receive any response from the PNO or branch within 15 working days , then you can contact to the Microfinance Institutions Network (MFIN) or you can also call at 18001021080.

Level 4 :

• If your complaint is still not resolved by the above levels within 30 working days from the date of complaint , then you can lodge your complaint through Complaint Management System (CMS) Portal.
  Email : crpc [at] rbi [dot] org [dot] in
  Address : Centralised Receipt and Processing Centre (CRPC),
  4th Floor, Reserve Bank of India, Sector 17,Central Vista, Chandigarh - 160017.

Office Addresses