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Bajaj General Insurance Customer Care No. 1800 209 5858
Updated on Saturday, 22 November 2025 - 9:21am
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Organization:
Bajaj Allianz Toll free Number(s):
- 1800 209 5858 (Customer Support Helpline Number)
- 1800 209 7073 (Toll Free No. For Broker)
- 1800 103 5858 (For Roadside Assistance, 24*7)
All India Number(s):
- 750 724 5858 (For WhatsApp Support)
- 80809 45060 (Missed Call Service Number)
Website:
Official Website
iOS App:
Bajaj General
Android App:
Bajaj General IVRS Menu: 1800 209 5858/ 1800 102 5858
Press 1: For Bajaj General Insurance
First select your preffered language
- Press 1: If you are an existing customer and want to service your current policy
- Press 1: If you have a motor policy
- Press 2: If you have a health policy
- Press 3: If you are a senior citizen holding only health policy
- Press 4: If you have a travel policy
- Press 5: For any other policy
- Press 2: If you want to renew your existing policy
- Press 1: For motor policy
- Press 2: For health policy
- Press 3: If you want to renew any other policy
- Press 3: If you want to buy a new policy
- careforyou [at] bajajgeneral [dot] com (For Customer Support)
Important Links
Important Contact Details
| Sr No. | Service | Contact Details |
|---|---|---|
| 1 | For General Query | bagichelp [at] bajajallianz [dot] co [dot] in |
| 2 | For Senior Citizens | seniorcitizen [at] bajajallianz [dot] co [dot] in |
| 3 | For Feedback | head [dot] customerservice [at] bajajallianz [dot] co [dot] in |
| 4 | For Support | 020-30305858 |
| 5 | For Alternate Support | 020-66026666 |
| 6 | For Service | 18001025858 |
| 7 | For Claims | 18002097272 |
Helpline Numbers
| Sr.No. | Service | Number |
|---|---|---|
| 1 | For Medical Emergency | 18002101030 |
| 2 | For Roadside Assistance | 18001035858 |
| 3 | For Sales/Buy Policy | 18002090144 |
| 4 | Assistance For Policies | 18002660350 |
| 5 | For Intermediaries | 18002097073 |
| 6 | Online Policy and Renewal Assistance | 18002094040 |
| 7 | General Support | 18001037272 |
| 8 | Queries and Complaints from Agents | 180030007272 |
| 9 | Agri claim | 18002095959 |
| 10 | Health Claim | 18001032529 |
| 11 | For Senior Care Rider | 9152007550 |
| 12 | Call/WhatsApp Support | 8806727272 |
| 13 | NRI Helpline (Mon-Sat, 9 AM - 7 PM) | 020-67871700 |
| 14 | NRI Sales Enquiries | 020-67688888 |
| 15 | Purchase Queries (Missed Call) | 8080570000 |
| 16 | Travel Claim Assistance | 0124-6174720 |
| 17 | Customer Support | 022-40881000 |
SMS Service
- Send Short code - SMS <WORRY> to 575758
| Sr.No. | Service Type | Text Format |
|---|---|---|
| 1 | For Callback for renewal premium payment related queries (From Registered Mobile Number) | RENEW<space>POLICY NO |
| 2 | For Callback for service-related queries | SUPPORT<space>POLICY NO |
| 3 | For Branch Address | BRANCH<space>PIN CODE |
| 4 | For Fund Value of Policy (From Registered Mobile Number) | FV<space>POLICY NO |
| 5 | For Callback for Reinvestment related queries (From Registered Mobile Number) | REINVESTMAT<space>POLICY NO |
| 6 | For Account Statement (From Registered Mobile Number) | ACCSTMT<space>POLICY NO |
| 7 | For Callback for queries related to fund switching | FSWITCH<space>POLICY NO |
| 8 | To Update Email Address (From Registered Mobile Number) | EREG<space>Unique ID*<space>DOB of policyholder in DDMMYYYY<space>email id |
| 9 | For Claim status | CLAIM<space>POLICY NO |
| 10 | For IT Certificate (From Registered Mobile Number) | TAXCERT<space>POLICY NO |
For Claim Process
- For any query related to claim process, you can call at 18002095858 or email at careforyou [at] bajajgeneral [dot] com .
- You can also make a claim request via filling this Claim Intimation Form .
For more information about claim process, Please Read .
For Grievance Redressal
Level 1:
- For any query or complaint you can contact at 18002095858, 18002097073 (For broker) or email at careforyou [at] bajajgeneral [dot] com or you can fill this Grievance Form .
- You can also contact to the care specialist by giving a missed call on 8080945060 Or SMS <WORRY> To 575758 from your registered number.
Level 2:
- If your query is not reoslved with resolution given above, then you can aslo mail to the grievance officer at ggro [at] bajajgeneral [dot] com .
Level 3:
- If you are still not satisfied with the resolution provided, then you may also contact to the Head Customer Service by mailing at head [dot] customerservice [at] bajajgeneral [dot] com .
Level 4:
- You can also lodge your complaint online through Council for Insurance Ombudsman (CIO) or through Insurance Regulatory and Development Authority of India (IRDAI) .
Nodal Officer Contact Details
| Sr No. | State | Name | Contact No. | E-Code | |
|---|---|---|---|---|---|
| 1 | Andaman and Nicobar/West Bengal/ Sikkim | Nitya Gopal Das | 6292231887 | nitya [dot] das02 [at] bajajgeneral [dot] com | 26336 |
| 2 | Andhra Pradesh/ Telangana | T Soma Raju | 9133021666 | soma [dot] t [at] bajajgeneral [dot] com | 6772 |
| 3 | Chhattisgarh | Ajay Singh Sengar | 9752504301 | ajay [dot] sengar [at] bajajgeneral [dot] com | 12880 |
| 4 | Dadra, Nagar Haveli, Daman and Diu/ Gujarat | Ankur Mistry | 9558806366 | ankur [dot] mistry [at] bajajgeneral [dot] com | 11816 |
| 5 | Uttar Pradesh/ Uttarakhand/ Delhi | Mukul Thakur | 8860111166 | mukul [dot] thakur [at] bajajgeneral [dot] com | 28361 |
| 6 | Goa | Ubaid Mir | 7030903495 | ubaid [dot] mir [at] bajajgeneral [dot] com | 13565 |
| 7 | Jharkhand/ Bihar | Rohit Kumar | 8956458665 | rohit [dot] kumar13 [at] bajajgeneral [dot] com | 27506 |
| 8 | Karnataka | Jayant Inamdar | 7090000946 | jayant [dot] inamdar [at] bajajgeneral [dot] com | 20012 |
| 9 | Kerela/ Lakshadweep | Alice John | 8530010955 | alice [dot] john01 [at] bajajgeneral [dot] com | 27805 |
| 10 | Odisha | Sayedsaheel ahmed | 9078000344 | saheelahmed [dot] syed [at] bajajgeneral [dot] com | 19953 |
| 11 | Madhya Pradesh | Ajay Singh Sengar | 9752504301 | ajay [dot] sengar [at] bajajgeneral [dot] com | 12880 |
| 12 | Maharashtra _Mumbai ( Covering the Districts:- Mumbai, Thane, Raigarh ) | Anuja Joshi | 7391072869 | anuja [dot] joshi [at] bajajgeneral [dot] com | 26183 |
| 13 | Maharashtra _Pune( Covering districts:- Chandrapur, Nagpur, Amaravati, Pune, Dhule, Nanded, Akola, Nasik, Aurangabad, Latoor, Jalna, Jalgam,Satara, Ahemad Nagar, Kolhapur, Solapur, Sindhu Durg, Nandurbar, Hingoli, Bandara and Goa | Ubaid Mir | 7030903495 | ubaid [dot] mir [at] bajajgeneral [dot] com | 13565 |
| 14 | Manipur/ Meghalaya/ Mizoram/ Nagaland/ Arunachal Pradesh / Assam/ Tripura | Yunush Ahmed | 9957184609 | yunush [dot] ahmed [at] bajajgeneral [dot] com | 10068 |
| 15 | Chandigarh/ Haryana/Himachal Pradesh/ Jammu & Kashmir/ Punjab / Chandigarh / Ladakh | Munish Kotwal | 7051537768 | munish [dot] kotwal [at] bajajgeneral [dot] com | 9951 |
| 16 | Tamil Nadu/ Puducherry | N. Thilagavathy | 8939821252 | thilagavathy [dot] n [at] bajajgeneral [dot] com | 11923 |
| 17 | Rajasthan | Mukesh Sharma | 9001007722 | mukesh [dot] sharma04 [at] bajajgeneral [dot] com | 10997 |
| 18 | Uttarakhand/ Uttar Pradesh | Dharam Choubey | 7500641765 | dharam [dot] choubey02 [at] bajajgeneral [dot] com | 38917 |
Registered Office
Bajaj Allianz House,
Airport Road, Yerawada, Pune-411006
Contact No.: 020-66026666
Fax : 020-30512246, 020-66026667
Email: websaleslife [at] bajajallianz [dot] co [dot] in (Sales Enquiry)
Social Sites
Related Links:
Comments
test email
i make one policy last year
there is problem with policy
Car insurance
Bajaj allience is not good company recently i have decided to take insurance of my car and they are not giving me insuarnce. Previous year i have tata aig insurance and its much better then bajaj so i go for tata aig.
i want to talk with customer support
i make one policy last year
there is problem with policy
policy status
please provide my policy worth as on today.
my policy no is 0103373210, bajaj allianz
Worst Service.
Hi,
I had called up on 4th Nov 2011 and spoke to a customer service rep and told him that i wanted a motor insurance for my car.The premium amount was also confirmed and an inspection was scheduled on Sat 5th Nov 2011.Its 9th Nov and no one has the decency to give a call.Customer service no: 18002333355 is always busy and they do not call back- I have been calling for 3 days now .It seems that this is a preview of the kind of company that Bajaj Allianz is....not interested in business and zero coordination d do not want to take a risk with such a laid back and irresponsible company people.
Ive planned to go to TATA AIG and have taken an appointment.Shall be closing the deal by tomorrow.
Regards
Ashok Kamath
Connecting to GOD
Getting connected with Bajaj Allianz customer care is equivalent to getting an appointment with GOD.
sunnder value of my policies
I am unable to login customer portal because my ID is disabled
Read with Open Eyes
My name is Vinod Asalkar.
My Policy No: 0028786040 and Plan is New Family Gain.
I am from Parbhani, Dist Parbhani Maharashtra.
My Agent Name is Maneesha Sharma, Parbhani Maharashtra. I don't know agent code.
My Policy started on 28/10/2006.
I have paid three premiums and my agent told me that there is no need to pay more.
From April 2011 I have started to contact my agent to get the status of my policy.
She failed to tell even my policy no. and my policy status as she left the work at that time.
So I contacted Bajaj Allianz on their customer care number (1800-233-3355) and email ID (life [at] bajajallianz [dot] co [dot] in).
No one has replied me.
Today I got a letter saying that "Your Policy has Terminated" and a cheque with not even 10% amount of paid to my total premiums.
Can anyone tell me what is happening to my policy and why?
Thanks
Vinod Asalkar
+91 9822646875
RE: Read with Open Eyes
Hi Vonod,
I saw your post & understood your situation very well. See I am not the expert on this but I would like to advice you that please ask your complain no while talking to customer care for future reference, see if you are repeatating calling every time it will get new complaint.Better you stick with one. Second you right an application to Bajaj Allianz Corporate office stating with all details like your complain no, policy commenced date,premium paid amount & date with scan copy or bill no etc. Also mention in that if this is not resolved or not taken up go to the consumer forum.
Please send it through registered post (Govt post office) & keep receipt it with you. It will take time but you will get justice if you have genuine reason & even you will get the amount which you are eligible for it. my email id is ya_teju [at] yahoo [dot] com.
Thanks.
Service/Policy surrender
Worst service one can get is from Bajaj Allianz when it comes to policy surrender.