Bajaj Allianz Life Insurance Toll Free No. 1800 209 7272

Toll free Number(s): 
  • 1800-209-7272 (Queries/Complaints/Service)
  • 1800-209-4040 (For Online Policy / Renewal)
  • 1800-103-7272 (For support)
  • 1800 3000 7272 (Agents & ATI's Queries/Complaints)
All India Number(s): 
  • 80805 70000 (Give missed call for purchase query)
  • +91 20 67871700 (NRI Helpline)
  • +91 20 67688888 (For NRI Sales enquiry)

Support Hours : Mon to Sat 9:00am to 7:00pm (IST)

Branch Visit Timings: Weekdays - 9:00am to 3:30pm


  • customercare [at] bajajallianz [dot] co [dot] in (For help & support)
  • websaleslife [at] bajajallianz [dot] co [dot] in (For sales enquiry)
  • donotcall [at] bajajallianz [dot] co [dot] in (For DND)
  • BALIC_OutsourcingCommittee [at] bajajallianz [dot] co [dot] in
  • cyber [dot] cell [at] bajajallianz [dot] co [dot] in (fraudulent sales material online)

Quick Links

Important links

Install App

SMS Service (8108222251)

Service Type keyword
For Callback for service related queries SUPPORT<space>POLICY NO
For Callback for renewal premium
payment related queries
(From Registered Mobile Number)
For Branch Address BRANCH<space>PIN CODE
For Callback for Reinvestment related
queries (From Registered Mobile Number)
For Fund Value of Policy
(From Registered Mobile Number)
For Account Statement
(From Registered Mobile Number)
To Update Email Address
(From Registered Mobile Number)
EREG<space>Unique ID*<space>DOB
of policyholder in
DDMMYYYY<space>email id
For Callback for queries
related to fund switching
For IT Certificate (From
Registered Mobile Number)
For Claim status CLAIM<space>POLICY NO

Claim assistance

Ops state State ops manager Contact no.
Karnatka Sunilkumar Koonathara 9972020841
Kerala Annie Aby 8589805888
Gujarat Vijay Prakash 9755520110
Maharastra N Manikantan 7387005416

Grievance redressal

Grievance Redressal Process

Level 1

  • First call toll free number 1800 209 7272 or
    Email : customercare [at] bajajallianz [dot] co [dot] in  for complaints

Level 2

  • Escalation Mr. Indrajit Dutta
    Head - Grievance Management
    Address:3rd Floor, Bajaj Finserv, Survey No: 208/1-B,
    Behind Weikfield IT Park, Viman Nagar, Pune - 411014
    Email ID: gro [at] bajajallianz [dot] co [dot] in

Level 3

  • Escalation Mr. Uddalak Chatterjee
    Head - Customer Experience
    Address :3rd Floor, Bajaj Finserv,
    Survey No: 208/1-B, Behind Weikfield IT Park,
    Viman Nagar, Pune - 411014
    Email ID: appellate [at] bajajallianz [dot] co [dot] in

Registered office

Bajaj Allianz Life Insurance Company Ltd.
Bajaj Allianz House,
Airport Road, Yerawada,
Pune-411006, Maharashtra
Tel No: 020-66026773
Fax No: 020-66026789

Social sites

Parent Article: 


not respond live office my coity kota

please healpe me

My claim is not yet processed

My policy number is OG201000602100017165
My husband has submitted all documents and verification in person is also done on October 9th.
Still there is clearance from your side. And no proper response

Health insurance

Dear Sir/ madam,
I am all documents are submitted .so till not a process my claim.

Mediclaim policy

Iam submitted mediclaim policy ducument but am not conformation mediclaim policy