• In case of any complaint or query firstly contact toll free number.
• For assistance with the closure of your FASTag services, you can reach out to at etc [dot] management [at] axisbank [dot] com along with the copy of your cancelled cheque via your registered email id.
• If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at Axis Bank Centre number 1800 419 8585 to register your complaint and also can register your complaint at Axis Bank.e.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

• Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.
• NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza.